Apex Vets Recenzje 

260
Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Took Alfie who is a bit wary of people he doesn’t know and reactive towards unfamiliar dogs to have lump behind his ear checked. The vet who examined him took plenty of time to accept and trust him to... Zobacz więcej

Oceniono na 5 z 5

I had such a lovely experience with the vet nurse Fiona today when I took my cat in. She was absolutely lovely, so kind and gentle with my cat, and clearly very knowledgeable. She took her time durin... Zobacz więcej

Oceniono na 5 z 5

This vets is amazing. They have been so good to me, seeing me with my dog on two separate emergency occasions within half an hour of calling when he wasn't even registered. They truly care about your... Zobacz więcej

Oceniono na 5 z 5

Recently my dog collapsed and had to be rushed in to Apex vets. She was treated efficiently and quickly and I was updated on everything which was happening. Everyone involved was very efficient, knowl... Zobacz więcej

Informacje dotyczące firmy

  1. Weterynarz

Informacje przekazane przez różne źródła zewnętrzne

Local, Independent, 24 hours companion animal veterinary surgery in Denny (Near Falkirk,) Scotland. Dedicated to the health and wellbeing of your pet. 24 hour emergency service is available. Where your pet is part of our family.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

260 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,9

Wszystkie recenzje

(260)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 49

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Oceniono na 5 z 5

My male cat has being coming to Apex…

My male cat has being coming to Apex Vets si ce he was only 5 weeks old. They are very helpful, professional and kind. My boy is almost 2 now and we onky use APEX. We love having our Healthy Pet Plan that keeps Cooper in tip top condition. We were last in yesterday for a check up.

27 marca 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Aw, wee Cooper! It is so nice to see wee ones growing up with us. Thank you so much for taking the time to leave us feedback from being in with us. The HPC is really good value for money and great piece of mind to know everything is included! I hope he gets on okay with the Credelio tablets now! Have a lovely Easter. Take care, Rhiann

Oceniono na 5 z 5

Outstanding service

My dog is so scared of the vets that most ofvthe time he turns blue. I cannot thank the team at Apex enough for helping Elvis and getting him back to normal. First class

12 marca 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your feedback Penny. We are so glad we are able to help Elvis, although he may not enjoy coming to see us! Take care, Rhiann

Oceniono na 5 z 5

First class vets and staff

Absolutely outstanding vets. After our dog took ill through the night and we had to call out of hours at 2am, Claire was an absolute life saver… literally. Our dog had picked up a drug outside and was very unwell, Claire explained everything and the professionalism and care was impeccable. All staff at Apex are fantastic. Thanks to Claire our dog is recovering at home.

16 marca 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your valuable feedback. I hope Belle is feeling much better now with no long lasting effects! I have shared your comments with Claire and the team. Take care, Rhiann

Oceniono na 5 z 5

Have just read Apex vets comments…

Have just read Apex vets comments on the Governments comments on vets charges, one of the reasons we use Apex for our little Topsy is that you are told exactly what the treatment will cost,no hidden extras,no add costs,also all nurses,vets staff are all first class,and genuinely care for all the pets they treat.

8 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi Steven, thank you so much for your kind review. We love seeing Topsy in the practice! I have passed on your feedback to the rest of the staff, it really means more than you know. Kind regards, Erin

Oceniono na 5 z 5

Kate the vet has been amazing with Beau…

Kate the vet has been amazing with Beau my pug. Takes the time to explain everything and answers all my questions. Please Doug and Glenn don’t let her go - keep her here. As always the reception staff amazing and Fiona the vet nurse for taking Beau’s bloods.

12 marca 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi Andrea, Thank you so much for your kind review. I have passed on your messages to all of the team and Katie, we really appreciate the lovely comments! Kind regards, Erin

Oceniono na 5 z 5

Having lost our cat 1.5 years ago to…

Having lost our cat 1.5 years ago to the incompetence of another Falkirk vet we moved all our pets to Apex and I’m so glad we did. Our other cat has now been diagnosed with a liver condition not picked up by our previous vet either and is going to get surgery to correct the issue soon. They have been outstanding and the care and attention they have shown to us and our beloved pets has been second to none. I feel our pets are truly safe in their hands. Truly can’t thank them enough for their service!

12 marca 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi there, thank you so much for your kind review. We are so grateful for your feedback and I have passed this onto the rest of the team. We always treat our patients how we would like our own pets to be treated and do feel they are really apart of our family! Thankyou again. Kind regards, Erin

Oceniono na 5 z 5

My first time at Apex vets today

My first time at Apex vets today. The staff are so friendly, kind and helpful. The vet explained to me every step of the way the treatment my dog Jasper needed. She was so kind, gentle and patient with him. Especially as he is an old man.

12 marca 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi there, thank you so much for your kind words, we really appreciate these more than you know. I have passed these onto the rest of the team. Kind regards, Erin

Oceniono na 5 z 5

Fantastic vet

Have used APEX for many years now with multiple pets and never had any problems with this vets always very informative and always happy to help our cat Leo had a blocked bowel in 2016 we thought we would loss him Glen was fabulous with him and kept use up to date 3 times a day whilst he had to stay he has been great ever since. Yesterday we noticed he was urinating blookd phoned spoke with Doug and got him seen 15 minutes later the vet we seen was great (cant remember her name sorry) she was so welcoming and very informative Leo was so relaxed with her and got print outs to take home Leo is doing great and should be back to his old self soon. Never had a problem and always felt so comfortable with this vet. Would always recommend them to anyone looking for a reliable and trustworthy vet

23 lutego 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi Lisa, thank you very much for your wonderful feedback. Hope Leo is feeling much better now! Your feedback means a lot to us. I have shared this with the rest of the team also. Thanks, Rhiann

Oceniono na 5 z 5

Always happy to help

Always happy to help.
First class care, all the staff are so gentle and understanding 🥰
Wouldn’t go anywhere else and bring in the healthy pet club with all its benefits is fantastic.

4 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you Billinda. This is fantastic feedback to get, I have passed this on to the rest of the team too. We are so glad you think the Healthy Pets Club is good value for money, it is a great plan! Hope that you and Effie are well. Take care, Rhiann

Oceniono na 5 z 5

Excellent care

Always make myself and my dog feel so welcome and reassured when we come in. Explain everything clearly and they genuinely care about my dogs care. Wouldn’t go to another other vets now. 10/10 always

22 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi Hannah, thank you so much for this feedback. This is really great to here. I have shared this with the team. Take care, Rhiann

Oceniono na 5 z 5

Vomit comet

I can't thank tonight's on call vet enough, we thought our daft pup had eaten something he shouldn't. Vet saw us in half an hour and was so patient and respectful with Bagel and his boundries. Him being so calm was really reassuring. Thank you Apex team

25 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your kind comments. Thankfully he hadn't eaten them! Hope Bagel is doing okay today, and you aren't in the bad books too much! Take care, Rhiann

Oceniono na 5 z 5

Jessie our Deerhound

Jessie our Deerhound had a racing heart, Apex gave us a quick appointment within an hour,she was thourghly checked over and given an ECG and heart scan very quickly, unfortunately she has an enlarged heart but have been given medication to help her , quick no messing approach has hopefully given us some hope thank you

24 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your feedback. We really appreciate your feedback. I hope Jessie is feeling better and coping okay with her new medication. We are so glad to hear that your experience was positive. Take care, Rhiann

Oceniono na 5 z 5

Happy pet owner

Cat was fantastic in dealing with my wee girl Morag the toerag.. explained every step, spent time actually going over everything, that left me confident in dealing with morag.

23 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your feedback. Aw Morag, cover your ears!! She was very sweet. I have shared your feedback with Kat and the team. We really appreciate your comments. Take care, Rhiann

Oceniono na 5 z 5

A modern, high quality vet practice

This was the first time I had taken my dog to meet the vet, having just moved from our previous vet practice.
The vet had already read my dog’s medical history before our appointment, and was ready to discuss details. He put my dog at ease immediately, then carried out a thorough examination.
I signed up for their monthly pet plan subscription, which turned out to be cheaper than the one I had been using before.
The reception staff were lovely
Overall, our visit was pleasant and hassle-free.

9 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi, thank you very much for taking the time to give us feedback on your first visit to the practice. Looking after our patients is in the forefront of everything we do, and taking the time with them is very important to us. Thank you so much! We are very pleased to hear this. Take care, Rhiann

Oceniono na 5 z 5

Great service

I have been with Apex since the very start and have watched them grow to a very successful practice.
All the Vets, Nurses and reception staff are really good with my Golden Retrievers and they are always happy to visit - one was even born there by a successful C section.
In my opinion they are one of the best practices in the area.

5 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Hi Steve, thank you very much for taking the time to give us feedback. It is really appreciated. Thank you for sticking with us for all these years, that is amazing! We love to see you and the Golden gang in.

Take care and thank you again. Kind regards, Rhiann

Oceniono na 5 z 5

Watson was a little unsure as usual but…

Watson was a little unsure as usual but as sure as he heard his name called vet Sam, he was fine. Everything is done to make dog and owner comfortable.
Watson had things checked out, medication prescribed then off to reception to finish off. Experience couldn’t be better.

4 stycznia 2024
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your feedback. Uncle Sam is a firm favourite with the patients! This is fantastic to hear. Thank you so much again. Happy New Year! Take care, Rhiann

Oceniono na 5 z 5

Friendly Knowledgeable Staff

Friendly, knowledgeable staff. Nice atmosphere, good with the animals and give good clear advice and direction. Well stocked shop too.

27 grudnia 2023
Opinia niezależna
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Odpowiedź od Apex Vets

Thank you very much for your feedback Dorothy. It is greatly appreciated. Lorraine and Heather will certainly be pleased to hear about the shop!! Thank you, Rhiann

Oceniono na 5 z 5

Can't fault them

Have been using Apex for 4 years now. Moved to the practice after becoming unsatisfied with previous vet.
Always available is needed. Have their own out of hours, meaning it's always one of the practice vets you get and your not diverted to a random animal hospital in Glasgow.
Couldn't be happier with the service I have recieved for my complex care elderly dog, and cats. All vets are kind and will explain everything to you. Cheaper than previous vet too.

30 grudnia 2023
Opinia niezależna
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Odpowiedź od Apex Vets

Happy New Year, Jennifer! Thank you so much for giving us this feedback, we really appreciate it! We really pride ourselves in offering an out of hours service to our registered clients 365 days a year. It is something we are very thankful to be able to provide for our clients.

Hope you are well and we hope to see you soon (but not too soon!!). Kind regards, Rhiann

Oceniono na 4 z 5

Claire is fantastic

My dog is nervous due to past traumatic experiences at another vet clinic. Apex has been amazing for the most part. Claire is spectacular with my dog, she takes the time to fuss over her and reassure her that it’s not a scary place and her confidence is building slowly but surely. This was set back previously by one of the other vets in this practice who didn’t explain anything to me and shoved a muzzle on my very anxious dog with no prior warning when she was hiding in the corner of the room. My dog got so distressed that her nose started bleeding with the muzzle on and I had to take it off. I do appreciate any dog under distress could be a cause for concern for a vet but the way this was previously handled was completely unacceptable and set her back again, this vet didn’t seem to care. Unsure if it was because of her breed or if there was another issue at the time. If it had been explained to me that a muzzle would be recommended then I would have put it on her myself with great care and not shove it on her face with force when she’s trembling in the corner with fear. I would now only go to Claire as she is so calm and good with my dog that we’re building up trust again (not.a muzzle in sight!) Overall knowing I will never make an appointment with the other vet I am very happy with the care provided. Reception staff are welcoming and friendly both on the phone and face to face.

11 grudnia 2023
Opinia niezależna
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Odpowiedź od Apex Vets

Hi Kaz, thank you very much for taking the time to give us feedback. We are so pleased to hear that your experience with us has been great, for the most part. I am sorry that you did not have a good consultation on that occasion. This is not what we want clients to expect from us. We always share our feedback with the rest of the team and always take on board any feedback given. Are you able to contact us directly at info@apexvets.com and mark for the attention of Rhiann, so that we can get some more information about this instance and ensure this has been reviewed.

Thank you again for your valuable feedback. Hope to speak to you soon. Kind regards, Rhiann

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