Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Zobacz więcej
Reakcja na opinię
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Zobacz więcej
Reakcja na opinię
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Dane kontaktowe
5 Eccleston Street , SW1W 9LX, London, Zjednoczone Królestwo
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Dobra
8 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Terrible customer service! Updated to VERY GOOD!
Terrible customer service, photo evidence supplied by my wife of TWO pairs of slides simply becoming “unstuck” on the band component of each pair (men’s and women’s) - YES, 12 month guarantee had just expired, but have hardly been worn (the tread is entirely “as new” on both pairs!) - I would understand if we had trekked miles in them, but they have been used sporadically since ownership! Used to think Animal stood for QUALITY, sadly just cheaply made overpriced slides apparently stuck together with a very weak adhesive!
UPDATE : 9th august 2023 - reply from Animal suggesting they wanted to help….. I received the SAME EXACT copy and paste reply - “Unfortunately, both faulty items are now outside the 12 months warranty period, hence we are unable to offer a refund or replacement”.
I give up now, if I could give zero stars I would….. terrible quality slides not built to last more than very light / occasional wear (indoors perhaps?!) - please don’t buy!
FURTHER UPDATE 13th AUGUST:
Clare Judd, senior customer advisor, has been exceptional and processed a full refund with apologies for the initial advisor responses. Thank you Clare, my wife has received a confirmation email and now awaiting payment into her bank account.
3 sierpnia 2023
Opinia niezależna
Odpowiedź od Animal
Hello Mark,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and I would like to offer my support.
In order to look into this further, can you please email the full order information and details to customer.services@animal.co.uk with the subject heading "Trustpilot Review".
I look forward to your contact.
Kind regards,
Clare.
Animal Trustpilot Team
So Animalastic impressed
I recently received a woollen jumper with 4 tigers and 3 elephants on, front AND back. Its remarkable what this company are prepared to do for their customers. I paid £23.99 at another company only last week and it's quite simply a disgrace that I only got 3 lions and only 2 rinosserass. animal.co.uk are the best. I only paid £49.99 too. Value for money. If you divide the amount of tigers and horses by the amount I paid, you'll easily see that animal.com are by far the best animal print jumper/clothes shop in the UK and I bet Urope to.
25 lipca 2023
Opinia niezależna
Odpowiedź od Animal
Hi Jeremy,
Thank you for the 5-star review.
It is great to hear your comments on our products.
Thank you for choosing to shop with Animal.
Best wishes,
Clare.
Animal Trustpilot Team
The staff were very pleasant and the…
The staff were very pleasant and the young lady remembered I'd been in earlier 😎
12 lipca 2023
Opinia niezależna
Odpowiedź od Animal
Hi John,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
They Have Totally Ruined Their Flip Flops!
The new recycled version are awful and like walking on plastic. Not At all breathable & a far cry from the previous versions. I’m trying to pull a nailed on sticker from underneath the toe parting and I cannot get it off. I’m allergic to it & it’s caused me to bleed. Talk about ruin a superb product overnight, complete waste of money and going in the bin!
23 czerwca 2023
Opinia niezależna
Odpowiedź od Animal
Hi Steph,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and we would like to offer our support.
In order to look into this further, please can you email the full order information and details to customer.services@animal.co.uk using your unique reference #Animal TrustPilot 1.
We look forward to your contact.
Kind regards
Lauren
MW Trustpilot Team
Alicia @ Animal
Alicia via email - had a faulty product sent, can be frustrating but she made it very easy and was very polite and quick to reply. Amazing service had my replacement the next day. Thank you again!
21 czerwca 2023
Opinia niezależna
Odpowiedź od Animal
Hi Ashley,
Thank you for the 5-star review.
It is great to hear that Alicia in Customer Care was so helpful and helped you with your replacement order.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Lauren
Animal Trustpilot Team
Odpowiedź od Animal
Hi Lee,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Tiago
Animal Trustpilot Team
Asked a question on the website and got…
Asked a question on the website and got a very quick response. Great!
13 czerwca 2023
Opinia niezależna
Odpowiedź od Animal
Hi,
Thank you for the 5-star review.
It is great to hear that our Customer Care were so helpful and helped you with your enquiry.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Trustpilot Team
VeryGood easy to find what I wanted
Very easy to find what I wanted . Staff very nice.All good . Many Thanks.
7 czerwca 2023
Opinia niezależna
Odpowiedź od Animal
Hi Stephen,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Animal!
Kind regards,
Tiago
Animal Trustpilot Team
I contacted Animal to find out the thickness of the material
I contacted Animal to find out the thickness of the material used for their T-shirts. Joanne McMenemy took the trouble to contact the suppliers and got back with the information pretty quick. Very happy with the service, I have now placed my first order. Keep it up.
25 maja 2023
Opinia niezależna
Odpowiedź od Animal
Hi,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that Joanne was able to help you with your query on a product.
Thank you for choosing to shop with Animal!
Kind regards,
Clare.
Animal Trustpilot Team
Super fast reply by Camilla within one…
Super fast reply by Camilla within one hour regarding either replacement or refund, I opted for replacement. Within 5 minutes I had confirmation of my replacement delivery. Well done Camilla from Mountain Warehouse, first class service.
26 maja 2023
Opinia niezależna
Odpowiedź od Animal
Hi Chris,
Thank you for the 5-star review.
It is great to hear that Camilla frim our Customer Care was so helpful and helped you get your replacement processed.
Thank you for choosing to shop with Mountain Warehouse.
Many Thanks
Lauren
Animal Trustpilot Team
Very quick response
The response from Joanne is customer services was really quick and very helpful
15 maja 2023
Opinia niezależna
Odpowiedź od Animal
Hi Tom,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our
Customer Care team and that Joanne was able to help you with your enquiry.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Vicki
MW Trustpilot Team
Great selection of high quality products
Great selection of high quality products made out of recycled materials. Knowledgeable and helpful staff member called Alex.
13 maja 2023
Opinia niezależna
Odpowiedź od Animal
Hi David,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store and that Alex was able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
The male that served me was very…
The male that served me was very helpful when I went to shop for my niece. He also asked if I had a Blue light card which gave me a discount.
Excellent customer service. Great store.
1 maja 2023
Opinia niezależna
Odpowiedź od Animal
Hi Pauline,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Store.
Kind regards,
Danielle
Animal Trustpilot Team
Amazing customer service
After returning an item and not hearing anything for a while I emailed on a bank hol to get an update. Not expecting anything same day I was shocked to get a reply within minutes not only giving me an update but also I was informed the refund had been actioned.
Wow, best customer service ever, thank you
1 maja 2023
Opinia niezależna
Odpowiedź od Animal
Hi Carl,
Thank you for the 5-star review.
Many Thanks
Danielle
Animal Trustpilot Team
Visited Animal on our return home to…
Visited Animal on our return home to Perthshire from Inverness. The lady, Laura, who served us was great. Helpful,funny and welcoming. We will definitely shop there again on our next visit to Pitlochry.
19 kwietnia 2023
Opinia niezależna
Odpowiedź od Animal
Hi Liz,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Pitlochry Store and that Laura made you feel so welcome and that she was able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Query resolved
Query was felt with quickly and resolved after a quick investigation. Very impresses with the customer service
17 kwietnia 2023
Opinia niezależna
Odpowiedź od Animal
Hi Kim,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful, and that their speedy resolution impressed you.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Trustpilot Team
Probably the best customer service I…
Probably the best customer service I have ever experienced. Hannah was absolutely outstanding dealing with my issue. I will definitely and always buy Animal again! Top marks all round for quality, service and aftercare 🤩
11 marca 2023
Opinia niezależna
Odpowiedź od Animal
Hi Collette,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Mountain Warehouse!
Kind regards,
Tiago
Animal Trustpilot Team
I was having problems getting a refund…
I was having problems getting a refund for some boots that id sent back but kamini sorted it very efficiently
6 marca 2023
Opinia niezależna
Odpowiedź od Animal
Hi Karl,
Thank you for taking the time to provide your review.
It is great to hear of your experience with Kamini in our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Animal!
Kind regards,
Danielle
Animal Trustpilot Team
Very efficient service
I spoke to Sobia about receiving the wrong flip flops and she immediately promised that they would be replaced with the correct ones once the stock had been checked . They were then dispatched by Express post .
21 lutego 2023
Opinia niezależna
Odpowiedź od Animal
Hi Charles,
Thank you for taking the time to provide your review.
It is great to hear of your experience with Sobia in our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Animal!
Kind regards,
Danielle
Animal Trustpilot Team
Sobia handled my issue right away and…
Sobia handled my issue right away and very professional. Thank you!
28 lutego 2023
Opinia niezależna
Odpowiedź od Animal
Hi,
Thank you for taking the time to provide your review.
It is great to hear of your experience with our Customer Care team and that they were able to help you with your order.
Thank you for choosing to shop with Animal!
Kind regards,
Tiago
Animal Trustpilot Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.