Love their clothing. But making a return is a nightmare. No clear guidance as to how. Their automated replies to your emails are frustrating. Pointing you to the same useless information for returns.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Have been wearing Animal since a teenager and still love the brand, comfy, well made and good designs, always a nice good smooth process whether in store or online! Shout out to the Cromer team, had a... Zobacz więcej
Reakcja na opinię
I bought 2 pairs of flip flops because the husband suggested Animal. I had a pair years ago but had forgotten just how comfy they are until the new ones arrived. Now every time I wear them I say ‘I fe... Zobacz więcej
Reakcja na opinię
What fabulous service by Pina. I called to see if I could return a faulty item received today from an online order in my local store, which she informed me I could and also checked stock replacement a... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Our story began back in 1987 in the South West when two surfers designed our first product. Their brainchild, the ‘Hook and Loop’ watch strap. It was here that the Animal name was born, and an iconic adventure began. Over the past three decades, we have grown to become a leading lifestyle clothing brand for those who share our free-spirited mindset. Our in-house design teams take inspiration from our coastal beginnings teamed with an understanding of today’s customer needs, to create authentic, effortless looks that combine our passion for adventure with a contemporary style. As part of our continued evolution, we’re on a mission to be kinder to the planet. We’ve changed our design and manufacturing process to include more responsibly sourced materials wherever possible. We care about our planet, customers, and future generations. So, we make clothes that last a lifetime and leave little impact on the environment all while retaining the passion for adventure that started the journey all those years ago.
Dane kontaktowe
5 Eccleston Street , SW1W 9LX, London, Zjednoczone Królestwo
- +44 (0) 20 3828 7700
- help@animal.co.uk
- www.animal.co.uk
3,9
Dobra
8 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great customer service
Great customer service, very friendly and accommodating
29 października 2024
Opinia niezależna
Odpowiedź od Animal
Hi Craig,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Very helpful and informative
Very helpful and informative. Great brand of clothing and sales
21 września 2024
Opinia niezależna
Odpowiedź od Animal
Hi Terry,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Lovely ladies served us today in your…
Lovely ladies served us today in your Bude store. Very polite and helpful
15 sierpnia 2024
Opinia niezależna
Odpowiedź od Animal
Hi Kelly,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Customer Care Team
Lovely staff
First visit to the store in Bude. Lovely friendly and helpful staff. Bargains too in the sale!!!!
12 sierpnia 2024
Opinia niezależna
Odpowiedź od Animal
Hi Cheryl,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Customer Care Team
Odpowiedź od Animal
Hi Jane,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Racially profiled in the Padstow shop
I entered the shop with my husband to browse the menswear selection when a member of staff rushed to me from the counter supposedly to point me to the womenswear section but his whole demeanor was tense and watchful. When he saw that I was with my (white) husband he quickly backtracked and let us be. This was odd because no other customer was being treated this way, and I was forced to conclude that I was being racially profiled. Not a good look.
25 maja 2024
Opinia niezależna
Odpowiedź od Animal
Hi Carol,
Thank you for your review and feedback today.
I am so sorry to hear about your recent experience in our Padstow Store and for any inconvenience or upset, this may have caused. Please be assured that I have passed this feedback onto the store's Area Manager directly so it can be investigated further.
If you do wish to discuss this further, we kindly ask that you send us an email with the date/time you visited the store and any staff names to customer.services@animal.co.uk .
Many Thanks,
Lauren
Animal Trustpilot Team
A great family visit to the Bude shop
A great family visit to the Bude shop. We were looked after and assisted with our purchases, well done Laura
31 marca 2024
Opinia niezależna
Odpowiedź od Animal
Hi Mike,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
The sales assistant graham was…
The sales assistant graham was extremely helpful and gave me a lot of insight on the company, joyful experience.
31 marca 2024
Opinia niezależna
Odpowiedź od Animal
Hi Graham,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your experience.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Very welcoming pleasant staff will…
Very welcoming pleasant staff will return x
17 marca 2024
Opinia niezależna
Odpowiedź od Animal
Hi Christine,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your visit.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Big shout out for the Bude store
The Bude store is a great place to shop. The staff are friendly without being at all pushy. I wasn't sure if the hoodie I was interested in today would fit, they didn't have the next size up in store but suggested I try it on and if I wanted the bigger size they would order it for home delivery. Happy days the one in store turned out to be the perfect fit, but I really appreciated their helpfulness.
The hoodie is lovely, made from super soft organic cotton.
They were just as helpful when I previously returned an item because I changed my mind, they offered a simple and quick refund.
The Bude Team are a credit to the company
30 stycznia 2024
Opinia niezależna
Odpowiedź od Animal
Hi ,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Bude Store and that the team were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Outstanding Padstow service
Outstanding service from Neil and his assistant. Nothing was too much trouble and service with a smile ☺
30 stycznia 2024
Opinia niezależna
Odpowiedź od Animal
Hi Lena,
Thank you for the 5-star review.
It is great to hear that you’re pleased with the service that you received from Neil and his assistant.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Chloe the life saver!!!
I phoned about my order to the animal at junction 32, where i spoke to chloe who more more than happy to help. Chole rang customer services for me who then told her the order had not gone through and that I would need to reorder it, but I didn't have the money and my child was due to go away in a week so couldn't wait for the refund, and I needed these items. Chole with all her powers managed to sort it all out for me, and get me it ordered for next day delivery, to say she is a superstar is an understatement thabk you so much you don't know how much stress you have saved me.
4 stycznia 2024
Opinia niezależna
Odpowiedź od Animal
Hi Janine,
Thank you for the 5-star review.
It is great to hear that Sophie from our Junction 32 store was so helpful and helped you find what you were looking for.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Great customer service
16 grudnia 2023
Opinia niezależna
Odpowiedź od Animal
Hi Anne,
Thank you for the 5-star review.
It is great to hear that Customer Care were so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
What a fantastic store
What a fantastic store, we had a very warm welcome and Neil helps us so much by finding other sizes from the store room, it was a very pleasant experience and we would like to say thank you and we will definitely be back
13 grudnia 2023
Opinia niezależna
Odpowiedź od Animal
Hi Diane,
Thank you for the 5-star review.
It is great to hear that Neil at our Padstow store was so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Went into my local store in Padstow…
Went into my local store in Padstow Neil was very helpful and a credit to your company
6 grudnia 2023
Opinia niezależna
Odpowiedź od Animal
Hi David,
Thank you for the 5-star review.
It is great to hear that Neil at our Padstow store was so helpful and helped you with your enquiry
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Odpowiedź od Animal
Hi Sandu,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Best vitamins
15 października 2023
Opinia niezależna
Odpowiedź od Animal
Hi Turin,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your order.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Odpowiedź od Animal
Hi,
Thank you for the 5-star review.
It is great to hear that you’re pleased with your shopping experience.
Thank you for choosing to shop with Animal.
Many Thanks
Lauren
Animal Customer Care Team
Shopping for a t shirt
Was looking for a t shirt and the Animal shop at Freeport nr Castleford had some good quality one's at a good price 👌
9 października 2023
Opinia niezależna
Odpowiedź od Animal
Hi Christopher,
Thank you for taking the time to provide your review.
It is great to hear of your experience in our Castleford Store and that the staff were able to help you find what you were looking for.
Thank you for choosing to shop with Animal!
Kind regards,
Lauren
Animal Trustpilot Team
Used to love animal clothing
Used to love animal clothing. Now they've been bought by mountain warehouse, quality has gone down, prices have gone up and the website is awful.
13 sierpnia 2023
Opinia niezależna
Odpowiedź od Animal
Hi Jackie,
Thank you for providing feedback on your recent purchase.
I am really sorry to hear of your experience and I would like to offer my support.
In order to look into this further, please can you email the full order information and details to customer.services@animal.co.uk using your reference #Animal TrustPilot.
We look forward to your contact.
Kind regards
Lauren
Animal Trustpilot Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.