All Nippon Airways Recenzje 

This airline has no integrity, when things happen they really don't bother. my flight was cancelled by the airline due to unforeseen event, therefore I'm eligible for change of flight. But the replacement they given is really out of selection due to my work schedule. ANA don't have the flexibility and is very demanding when it come with Involuntary Flight change. They just don't bother at all, the attitude given was just take it or leave it. I definitely won't be taking ANA anymore, customer service handing is way below the standard

Japan's best airline, polite Japanese-style flight attendants, difficult to greet passengers, delicious food, every 2 hours flight attendants serve drinks and food to passengers on flight NH6. July 23, 2025, takeoff 49 minutes, landing 54 minutes. Flight attendants do not apologize, apologize for the plane arriving Los Angel fed because the airport is Overloaded

I've been to Tokyo Narita many times. The staff are welcoming to passengers shopping at the airport. It's clean, beautiful, and has lots of greenery. On July 23, 2025, my flight NH6 with ANA Airlines was delayed by 50 minutes due to traffic congestion at LAX. My mother and I went shopping, and usually, when it's time to board, a staff member comes to find us. My mother and I will be transiting through there many more times. I've transited through Tokyo Narita many times; the staff are welcoming to passengers shopping at the airport. It's clean and beautiful with lots of greenery. On July 23, 2025, flight NH6 of ANA Airlines was delayed by 50 minutes due to traffic conditions at Los Angeles International Airport. My mother and I went shopping, and when it was time to board, a staff member came to find us. My mother and I will be transiting through there many more times.

I had to change the date of flying with my tour operator, so the booking was not directly with ANA. I had extra options booked, which was seating reservations as well as an extra vegan meal for me and my partner in my original booking. For the external tour operator it was impossible to take these options into the new reservation, so I called the Support of ANA to ask if they can be added and everything went perfectly. The kind ANA support agent adjusted everything without any extra charges and now I can sleep soundly because everything has been booked to my satisfaction. I am really looking forward to the flight!

I would like to extend my heartfelt thanks to ANA for their truly exceptional customer service. After I accidentally left my neck massager in my cabin seat in Tokyo, the ANA team took prompt action and went above and beyond to locate it and arrange for it to be sent back to Sydney Airport—where I received it within just three days. This level of efficiency, care, and professionalism is rare and deeply appreciated. Kudos to ANA for setting such a high standard of service

I am totally disgusted with their deceptive booking policy. I transferred my miles from Amex to Ana for a business class flight. I booked the flight and received an email that the my seat is 'waitlisted' and they have up to 14 days prior to the flight to let me know if the seat will be available. Who can take a chance to wait 14 days prior to find out if you will get your seat or not. Now my miles that I have saved up are locked into Ana and I cannot use them. All the good reviews are from people who did not use their flyer miles so I am sure the inflight experience is a good one. However, there are vast majority of reviews stating that others have had the same issue as I. I am so surprised at the level of dishonesty from a Japanese airline. BE CAREFUL WITH THEM !!!

Flight attendants are great but the operations and management are horrible! First, multiple delays on both connecting flights from Houston to Tokyo and Tokyo to Ho Chi Minh City. Way more than 6 hours of delay.

On final flight to Vietnam, sick passenger happened so they stopped in Okinawa and we were stuck on the plane for 2 hours. Then, instead of continuing the flight to Vietnam, they returned around and flew back to Tokyo! Everyone ended missing a full day. Their operations and managerial decision are very bad. Even American based budget airlines are better decision-makers. Me and my people will never fly them again. Last, the $20 refreshment compensation was a big joke and slap to all passengers' faces.

Lors d une vol aller retour Paris Tokyo avec une escale retour Osaka Tokyo pour le retour, j ai été victime d escroquerie, de vol de coordonnées bancaires, d intimidation et d humiliation par la compagnie et ce alors qu ayant payé un surclassement pour le retour de façon à être sereine après un voyage que j avais beaucoup apprécié.
Alors qu avec un ami nous avions les mêmes bagages, soit 3 dont 2 compris en soute gratuitement, lui s est vu normalement facturé d un seul bagage alors que n ayant pas payé pour un surclassement. De mon côté malgré le surclassement, je me suis vue facturée 2 bagages supplémentaires, l hôtesse, d une parfaite incompétence m a même volé mes coordonnées bancaires complètes, notant sur un papier n°, nom, date de validité et 3 chiffres au dos me sommant si je résiste de me faire manquer mon vol. Le service client à ma rentrée a été tout aussi condescendants et déplorable, n a rien voulu entendre et a confirmer que tant pis pour moi pour les coordonnées bancaires, pour la surfacturation, les humiliations et la discrimination.
Une compagnie vraiment à éviter a tout prix, ils ont peut etre été bons un jour mais je ne peux que vous conseiller d en prendre une autre, sachant travailler et faisant preuve de respect pour ses utilisateurs. Cette compagnie a l instar du pays qu elle représente n a rien de correcte, ni de respectueuse, ni de compétente. Des méthodes dignes de la mafia, avec une condescendance qui donne envie de vomir.
Fuyez, fuyez, fuyez!

I fly 26 weeks per year for work; over 50+ flights

99% of airlines are fair and reasonable when it comes to paying for an upgrade

ANA is the 1%

The bid system they utilize does not work, even at max bid

Their website only allows you to pay by miles to obtain the advertised upgrades, and instructs you to go to the counter at the airline day-of to purchase an upgrade

The upgrades are typically $675usd from economy to premium

This week, at YVR, the agents running the check-in desk quoted me $4000cad to obtain the upgrade my max bid failed to climb

They said it's a premium because I waited to the day of my flight

I didn't. Their systems forced me to

Greedy, archaic, unreasonable

JAL is 100x better

The seats are comfortable, and roomy, the food is ample and above average for "Airplane food". US based airlines have much to learn. I will try to fly ANA all the way to Thailand next time.

Ana offers a free 32kg check in for 2 pcs of luggage, however, they only allowed 2 pcs, even if the total weight is far lower than the 64K ( 32kgx2). This is applied even to biz class passengers.

Almost all airlines count by weight. It’s ridiculous. ANA is just making life difficult for everyone. They are having this policy to turn away customers like myself, flying my family of 7 with return biz class tickets. I will never fly ANA anymore, as for the same amount of money spent on airfare, you get your rightful treatment from so many other airlines.

Flug top - Website Flop

Positiv: Flug ist super gewesen, leckeres Essen, genügend Platz und sehr nettes Personal. Das war 2024- daher wollten wir wieder mit dieser Airline fliegen…

Negativ: katastrophale Website, während der Bezahlung ist die Website zusammengebrochen. Geld wurde abgezogen aber keine Tickets generiert. Der telefonische Kontakt mit dem Service : unfreundlich, es wird einem Unterstellungen vorgeworfen und man fühlt sich nicht ernst genommen. Stattdessen bekommt man mitgeteilt: da wird nichts abgebucht, da nichts generiert ist - Man solle ruhig bleiben es handelt sich ja nur um einen überschaubaren Betrag….. 3000€. Was für viele Menschen sehr sehr viel Geld ist !
Ich bin wirklich sehr sehr enttäuscht und habe nun die ganze Arbeit das anderweitig mit meiner Bank zu lösen. Ich werde über die Website nicht mehr buchen… das ist die Konsequenz.

My husband and me fly buisness ....the way to go the cabin crew was so so rude I couldn't believe this was happening and they change our aircraft for a very old aircraft. They made the person next to me change place but to in purpose don't give it to my husband ( I have phobia of airplanes) old plane old tv not comfortable buisness class but Japanese food was delicious on board. We don't travel to get treating with rudeness so we won't travel anymore with them!

Awful airline.
In 2018 my wife and I flew to London ex Sydney, business class via Ho Chi Minh with Vietnam Airlines. Vietnam Airlines are leaps and bounds ahead of ANA.
With Vietnam Airlines we were assisted through the airport, collected by a shuttle and taken to our hotel, all arranged by the airline, we were also supplied dinner at the hotel and then shuttled back to the airport and again met by our assistant who guided us through check in.
More recently we flew Business Class to Seattle, ex Sydney via Tokyo with ANA…
Very different experience.
Vietnam Airlines got us to London and home from Paris for a total of less than $9000 AUD, business, with layover hotels and meals and transfers. No such service with ANA. $15,500 AUD… no hotels during the 30hour layover, sort yourself out.
Then, on the flight, ANA’s 787 has almost zero storage space, narrow seats and the cabin temperature was set too high. There are no individual overhead vents??? so you have no control at all of your own climate control. Luckily I thought to carry shorts in my carry on luggage, I changed into shorts, took my shoes and socks off and spent the majority of the flight fanning myself with the safety card.
You can usually get warm but there’s only so much you can do to cool down on a plane. Where are the vents?
Food was ok. IFE was fine but my Tokyo to Sydney flight IFE controller was barely working.
I won’t fly ANA again.

Haven't even flown with them yet and I have to give them a 1* review. Honestly, even the most budget airlines have more functional systems than this awful company. The website barely works and is not something that is fit for purpose 20 years ago let alone today. Seat reservation just doesn't work despite me trying to give them money to pay for seat reservations. There is zero customer support, there is an email and a chatbot neither can do anything related to your booking whatsoever. The only customer support option is to call an international number. EDIT: I submitted a complaint, it takes 2 weeks to respond. There is zero customer service here. EDIT EDIT: Got a template response pretty much 2 weeks later saying to contact their support number which is international. Honestly I hope this company goes bankrupt worse airline I've ever experienced. AVOID FOR THE LOVE OF GOD AVOID.

安心、安全で素晴らしい航空会社です。いつも気持ちよく利用させていただいています。最近、上級会員へのサービスが改悪続きなのは残念です。

Absolute joke of an airline. When we were about to depart, they told us that there was a maintenance issue and after 4 hours they gave us mixed stories. Engine failure, wrong plane was sent, etc. No alternatives, no communication or support to get us to our committed destination where we made other bookings. My first holiday where I saved up for weeks and I received this. Absolute joke.

Tokyo-Frankfurt.
Leider nicht so gut. Essen war furchtbar. Auswahl an Filmen etc begrenzt. Es war nicht möglich vorab ein upgrade zu buchen

Worst user experience ever. Extremely hard to navigate and find things like booking flights, checking miles or even logging in. Wtf.

I understand there may be cultural differences but if you want to have international coverage you need to understand how user experience works in the rest of the world. Its painful.

My husband visited me here in Philippines,he will flight back to state last October 13,2025 he will fly at 2:40pm,we arrived at NAIA T3at almost 12noon,we directly go check in counter,the staff took his passport and confirm his flight destination but the staff denied him to check in because of name of the itinerary didn’t matched to his passport,so we called the Expedia where my husband booked his ticket,so the agent in Expedia explained and talked to the staff,the staff instructed the agent to put some remarks that the name of the passenger is the same name in the passport,so the Expedia did what the staff instructed we think everything will be okay after but after hour of fixing the name of my husband still didn’t updated in the system of the airline,so the staff said that they can’t check in my husband because of that issue,and they hang up the calls from Expedia,we don’t know who hang up cause the staff is the one holding my husband phone ,in that time where upset because after an hour of waiting they deny my husband and didn’t give us any ways or any hope that my husband can fly that day,so we speak to the supervisor,Ang she’s kind a rude,her eyebrows rise up,yes my voice little high pitch and my husband too,because after an hour they just simply say that we can’t do anything and they can’t check in my husband ,me and my husband fly to Singapore last September 24 using the Expedia but the other airlines didn’t give us a hard time but in ALL NIPPON almost my husband didn’t fly back home,his job is waiting,,and what we really mad is when we call back to the Expedia to cancelled the ticket for that matter we find OUT THAT THE AIRLINES ALREADY CHECK IN MY HUSBAND,so we were really surprised and we came back to the counter and the lady told me that the supervisor instructed her not to talk to the agent,I am in the phone talking to the agent,and I tell to my staff that the agent said that u check in my husband already and it’ show in there system,so she went to the supervisor again and after a few minutes,she told us that it is updated already,my question is why they check in my husband without given the boarding pass?and they didn’t even bothered to informed us ,what if w didn’t called right on time to the Expedia do u think my husband can fly that day?it is allow to check in the passenger without given a boarding pass?and for the first place they deny my husband because of the name didn’t match?and to the supervisor she’s rude to us and they are laughing,is that the way they handle a customer?insted of given a solution they just provoking us,and didn’t even bothered to help us,is this the way they trained?we are really disappointed how they treat a passenger,overall I’m glad that my husband arrived safely but at the same time upset of what we experienced on that day,if we didn’t called right on time,my husband can’t fly and who would be blamed?