America Car Rental Recenzje 

Rented a car in Querétaro, Mexico on Sept. 29th. The overall rental experience was the worst I ever had. The Chinese made car had 106k km, the remote key battery did not work (they gave me car with the engine running), and the back door didn’t hold itself up - I opened it to get my luggage and it dropped on my head hurting my forehead. The car return experience was terrible. There was nobody in the airport counter to receive it at 8:00 AM and the process took almost 45 minutes. When I asked for a proof of the deposit refund on my credit card I was charged 0.20 cents of a Mexican peso (less than US$0.02 cents)… I am not giving this company a 0 star because it is not possible, but they deserve it. Do not rent from these clown company.

Una excelente atención y actitud, explicación muy detallada y muy amable

Carmen fue excelente

Renting was easy and car was perfect for our trip.

Muy buen servicio de parte de la señorita selmy mena.

Primera vez rentando auto en Vallarta con esta compañia pero muy buen servicio. Ilse la muchacha del mostrador nos atendio muy bien y todo fue muy rapido.

Nos estafaron. Pagamos el alquiler del auto, que nos iban a entregar en el aeropuerto. Jamás llegaron. Pedimos para ir a retirarlo a algún lugar y jamás nos respondieron. Hace 3 meses que espero la devolución de mi dinero por incumplimiento de contrato y le dan largas al asunto. Me hartaron. Estafadores de primer nivel.

Estoy satisfecha con el servicio, el auto en magnífica condición fue espacioso de acuerdo a mis necesidades. El trato del personal amable, me encantó que me mantuvieran informada antes de mi llegada. Solo un pequeño detalle con el seguro como sugerencia, creo que deben recalcar que hay que pagar un seguro. Ya que aquí en Canadá el lugar donde resido nunca he pagado el seguro de forma adicional y es mi primera vez que rento en México así que no tenía conocimiento.

Carmen excelente servicio

Para ser honesto, la experiencia con America car rental fue muy grata y satisfactoria desde la reservacion, entrega y la UNIDAD muy Bien mantenida.
Los recomiendp ampliamente y como viajero seguire contratando los servicios de esta Empresa.

Excellent attention in all process

Very disappointing experience with America Car Rental.

When I arrived to pick up my rental, I was surprised by additional fees that were not clearly communicated beforehand. I had booked through Booking.com and had insurance coverage through my reservation, but the employee at the counter would not accept it. This resulted in unexpected costs and a very frustrating experience.

What bothered me even more was the customer service. The person at the counter was rude and did not seem interested in helping me understand why my insurance was not being accepted or why I was being charged additional fees.

Afterward, I called the number provided for the location, +52 618 118 7088, hoping to get clarification. I remained calm and respectful throughout the conversation. I was not trying to argue or be rude—I genuinely wanted to understand the charges and what had happened. Unfortunately, while I was still speaking, the representative hung up on me mid-sentence.

I then contacted Booking.com directly, and the difference in customer service was significant. Their representative was professional, patient, and more than happy to listen to my concerns and help me understand my reservation and the situation.

I understand that rental companies may have their own insurance requirements and policies, but those requirements and any additional mandatory fees should be made very clear before a customer arrives at the counter. Customers should also be treated respectfully when they ask reasonable questions about unexpected charges.

Based on the hidden/unexpected fees, the refusal to accept the insurance associated with my Booking.com reservation, the treatment I received at the counter, and being hung up on when I called for clarification, I would not recommend this location.

Excelente servicio todo a tiempo muy limpio y atentos y serviciales arturo y aby

Excelente servicio; muy rapido, atentos y muy claros, destacandose la atencion de Marian Tun Martinez muy amable, alegre y con excelente actitud.

Reserve una SUV a finales de Agosto, en linea me dieron clave de confirmacion y precio. Al querer confirmar con la agencia dias antes del inicio de renta me indican que lo que tenia era una ¨cotizacion¨ y no una reserva. Pedi entonce spor telefono que me reservaran lo que habia solicitado. Mi primera sorpresa, era el doble de lo que originalmente habia visto en linea de 6800 a mas de 14 mil pesos. Me indicaron que debia incluir todos los seguros e impuestos. Mi segunda sorpresa, al llegar a rentar me indican que el seguro por "daños menores " no esta incluido, que si queria incluirlo..... pregunte QUE NO ESTABAN INCLUIDOS TODOS LOS SEGUROS? .....muy mal trato de la persona en oficina, me dijo que si queria si no, pues no rentara ..... sin otra opcion tuve que tomar la SUV .

Terrible experience with America Car Rental in Monterrey.

I booked through Booking.com + Booking insurance, so I was already 100% covered. At the counter, America Car Rental still forced me to purchase their local insurance: an extra USD 414.

I was clearly told that if I refused to pay, they would not give me the car.

It was 10 PM, I had just arrived after 3 flights and around 20 hours of travel. Of course you end up paying because you have no choice.

Refusing to release the car unless the customer pays an additional USD 414 once they have already arrived at the counter looks very much like commercial extortion.

USD 414 forced on me.

If this happens to you, do not let it slide: keep all the evidence and file a complaint with PROFECO, the Mexican authority responsible for combating fraudulent commercial practices and request a chargeback through Visa, Mastercard or American Express.

Never again. Avoid America Car Rental.

EDIT: They replied to my review, perhaps to give the public the impression that they were actually addressing the issue.

The truth is that, after several emails back and forth, they continue to claim that I voluntarily purchased their insurance, even though I was already very well insured elsewhere and had absolutely no reason to buy additional coverage from them.

They have also made it clear that they will not refund me.

Interestingly, they themselves acknowledge that “at certain branches and for certain vehicles, additional insurance may be mandatory.”

I asked them to point me to the contractual clause that allows them to impose such insurance. They never answered.

These people are clearly acting in bad faith.

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Expérience scandaleuse avec America Car Rental à Monterrey.

Réservation faite via Booking.com + assurance Booking donc j'étais déjà couvert à 100% : Au comptoir, America Car Rental m’a pourtant imposé leur assurance locale : 414 USD supplémentaires.

On m’a clairement dit que si je refusais de payer, on ne me donnerait pas la voiture.

Il était 22h, j’arrivais après 3 vols et environ 20 heures de voyage cumulées. Évidemment qu’on finit par payer parce qu'on n'a pas le choix.

Refuser de remettre la voiture si le client ne paie pas 414 USD supplémentaires une fois arrivé sur place, ça ressemble sérieusement à de l’extorsion commerciale.

414 USD imposés de force.

Si cela vous arrive, ne vous laissez pas faire : conservez toutes les preuves et déposez une plainte auprès de PROFECO, l’autorité mexicaine contre les pratiques commerciales frauduleuses et demandez un chargeback auprès de Visa, Mastercard ou American Express.

Plus jamais America Car Rental. À fuir.

EDIT : Ils ont répondu à mon avis, peut-être pour donner l'impression au public qu'ils prenaient en charge le problème.

La vérité, c'est qu'après plusieurs mails échangés, ils soutiennent que j'ai volontairement souscrit à leur assurance (alors que j'étais déjà très bien assuré par ailleurs, il n'y avait strictement aucune raison que je prenne leur assurance) et qu'ils ne me rembourseront pas.

D'ailleurs, ils reconnaissent que "dans certaines agences et pour certains véhicules, une assurance complémentaire peut être imposée". Je leur ai demandé en vertu de quelle clause contractuelle : pas de réponse.

Ces gens sont clairement de mauvaise foi.

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Experiencia escandalosa con America Car Rental en Monterrey.

Reservé a través de Booking.com + el seguro de Booking, así que ya estaba cubierto al 100%. Al llegar al mostrador, America Car Rental aun así me obligó a contratar su seguro local: 414 USD adicionales.

Me dijeron claramente que, si me negaba a pagar, no me entregarían el vehículo.

Eran las 22:00, acababa de llegar después de 3 vuelos y unas 20 horas de viaje. Evidentemente, uno termina pagando porque no tiene otra opción.

Negarse a entregar el vehículo si el cliente no paga 414 USD adicionales una vez que ya está allí se parece muchísimo a una extorsión comercial.

414 USD impuestos a la fuerza.

Si les pasa esto, no se dejen: conserven todas las pruebas y presenten una queja ante PROFECO, la autoridad mexicana encargada de combatir las prácticas comerciales fraudulentas y soliciten un contracargo a través de Visa, Mastercard o American Express.

Nunca más. Eviten America Car Rental.

EDIT: Respondieron a mi reseña, quizá para aparentar que estaban atendiendo el problema. Tras varios correos, siguen afirmando que contraté voluntariamente su seguro, aunque ya estaba perfectamente asegurado y no tenía ningún motivo para hacerlo. Se niegan a reembolsarme. Además, admiten que “en algunas agencias y para ciertos vehículos puede ser obligatorio un seguro adicional”. Les pedí la cláusula contractual que lo permite: nunca respondieron. Actúan claramente de mala fe.

Terrible experience. They tried to rip me off and I walked away.
Their website advertises a “0% deductible” so you think you’re fully covered. You’re not. It’s a trap.
I showed up at the counter with a reservation already made and the pressure started immediately: if I didn’t buy extra insurance for tires, rims, and windows, I would be personally liable for almost any damage. They made it sound like leaving without it was insane. That “extra coverage” nearly doubled the price I had already seen online.
I refused. I cancelled on the spot and went to another company.
This isn’t a misunderstanding. It’s bait-and-switch: they lure you in with a cheap “fully covered” rate, then change the rules at the desk to charge you twice as much.
Other companies like Mex Rent a Car and Europcar show the real total up front. No last-minute shakedown. No fake “0% deductible” that vanishes the second you arrive.
I felt scammed and cornered. I’m glad I didn’t rent from them. Don’t give them your money.
Avoid America Car Rental at all costs.

Me atendió Tomás Hernández Jiménez muy buena atención

I go to Mexico atleast once a month and always rent from America Car Rental. Never any hidden fees or surprises. Also they are very responsive on Whats app for any questions you may have!