Amazon Japan Recenzje 

Ordered important OA for our production company that was scheduled to arrive within 2 days. Suddenly the arrival date changed to more than one week out! Called CS and they said it was due to Prime Day unexpected volume. They could only offer a refund or we could wait. That's unacceptable as the substantial delay is detrimental to our company. When I asked to speak wtih a supervisor the put me on an extended hold. When I finally was connected with a "team leader" I found out that actually there was a problem with our credit card processor and that the delay would've continued without us knowing why! The team leader was able to clear things up, but had we continued to reply upon the initial CS rep, we would've incurred more damage by not meeting our business deadline due to Amazon not delivering our needed equipment.

Avant Amazon Japon faisait un emballage assez intelligent pour que les articles n’arrivent pas abimés, aujourd’hui ils sont tombés dans la médiocrité (envoi dans un carton, sans rien d’autre). De plus ils se permettent d’envoyer des articles renvoyés par d’autres car abimés (100% véridique). Ne comptez pas sur un renvoi, vous serez obligé d’envoyer via DHL, en plus d’avancer ces frais de retour, qui sont exorbitants.

J’ai été choqué de voir à quel point ils sont devenus mauvais. Je vous déconseille clairement, surtout si vous êtes méticuleux.

Una maravilla. El proceso de compra fue muy sencillo, todos los impuestos y tasas se pagan de antemano, por lo que te ahorras llevarte algún susto con aduanas.

Me sorprendió lo rápido que fue todo, hice el pedido un lunes por la tarde y el jueves por la mañana ya estaba todo en casa (España).

Algo en lo que se podría mejorar es la protección de los productos: no hay ni papel periódico ni papel de burbujas dentro de los paquetes como forma de protección. Por suerte no hubo ningún daño, sólo un pequeño golpe en la caja de un producto.

I want my money back for deli

They sent a wrong item. This item was 10 times more expensive than the item I had to receive. I sent it back. In order to send it back, I had to spend 260 euros.

Now they want to refund me, but only with a crappy amazon gift card, which was never mentioned before.

That's what you get from their mistakes

Ordered 4 items. Only received 2. Looked online and saw they had split the delivery into two. Ok I think no big deal the other stuff will arrive soon...
Except it didn't . Soon after just refunded it saying it couldn't be delivered. The email saying this was quite acusoistory saying that It was likely I had given them the wrong or incomplete address but stopped just short of directly blaming me for it, but given it was the same order which Amazon decided to split into two and the first half arrived with no issues.... clearly their problem.

One of the two items is now no longer in stock and the other is in stock but more expensive than it was before making it not worth re-ordering..

Would not use Amazon jp again unless I really couldn't find something somewhere else, too much risk of not getting what you ordered or having them "fail" to deliver only to have the same item be listed again for a higher price. Very shady

Un bon site si on veut se faire importer plusieurs articles en même temps surtout niveau frais de port et taxes
Cependant il ne vous mettrons jamais de boîte..
Cela fait deux fois que je commande des livres et j'ai toujours reçu ma commande dans un sac en craft ( souvent ouvert ..)
Résultat : les livre arrivent cornée ou déchirés.
C'est bien dommage....

Ive been using them since a long time ago but now they are just rubbish.
1. Not clear about export regulations.
So many times a package was shipped and got pulled back right before leaving Japan because of some export regulations, I thought they were supposed to check what's ok to export to which country before letting you order?

2. Customer service is the biggest problem.
Recently a package of mine got pulled back and from the tracking number I got, the package stuck somewhere in Japan for a long time without moving, I couldn't get my refund because of that. CS told me to call USA DHL, was it a joke? USA DHL has never seen this package! Then they told me to call Japan DHL, I asked if they could call them for me from their office phone number and they dodged my question so many times. At one point I almost thought I clicked into some scamming website, because not only the way they talk looks like google translate to me, the way they want to do absolutely nothing to help is something I have never seen when I lived in Japan some years ago.

3. CS lied to me.
So this CS I mentioned above all of a sudden threw me to another representative and I asked the new person for a company mailing address, they said they can't tell me. Later I found it on their website. So it's public information, not sure what they worry about.

They've been doing worse and worse for the past few years (I would say even before the pandemic). I wrote a complaint letter to them because I think the management deserves to know what level their CS staff are at.

I shopped on their website because I can't fly to Japan all the time, but I will take my business somewhere more reasonable, or just wait until my next trip.

Haven't had any major issues. I love that they ship to other countries, makes acquiring Japan exclusive products possible.

I tend to be cautious in what I purchase, as I'd imagine returning an order from Ireland to Japan would be complicated and expensive. However, I have not had any bad fulfilment experiences.

Delivery to Ireland uses DHL, I was absolutely shocked at how fast delivery is all the way from Japan to Ireland - less than a week! Well worth the delivery price.

My only criticism is that select products do not allow pre order cancellation. Had an issue where I wanted to cancel an item recently, but this was not allowed. To their credit this is stated on product pages before you order, however, this is still frustrating nonetheless.

Honestly, I started to use Amazon in 2018, and at my previous address, I didn't have any one-time problems with Amazon. I always checked the front door and always had mail that it delivered with photos, etc. Amazon before had real customer service phone numbers which they decided not to use I don't know from when! But this year I had a lot of problems with the Amazon delivery system. One time the delivery staff called me and asked me for my address which he couldn't find and was so rude. Lastly, he just canceled the call and didn't let me explain him. And last month in December I had issues like “delivered” status without the delivery item. Of course there is no phone number for calling and asking what happens. That stupid automatic customer service message is not helpful! The last time was helpful for me seller sent me a delivery company number with whom I could call and talk! Yes, they brought me an item, but the delivery staff was so rude compared with general Japanese customer service it was minus 100! The staff even didn't let me open the door, he just said in Japanese hi and put the item inside my home and didn't ask me or say even hello. Yesterday I had another issue I needed to return an item because I ordered a beige item and it came in cream with yellow dots, can someone see the similarity between these two colors?! So the seller said that I needed to pay for a return and they'd return to me just 50% of my payment. Unfortunately, I already ordered items that I'm still waiting for. Then today one of my next items didn't come to me with the delivery status. I need to waste my time on this complicated rude system to my last item. And it'll be my last order from Amazon! Hope my next order will come to me without issues! Even that one starts Amazon Japan doesn't deserve!

Amazon japan and it’s customer service is absolutely rubbish. They aren’t helpful. if you need help you can’t even contact them. Unfortunately , I am not going to shop again. I don’t recommend Amazon japan. Customer service in United Kingdom is far better than Amazon japan.

Useless. Ordered 3 items to be shipped to my Tokyo hotel. First they said my payment method was declined but I see payment actually went through on my card. Then the order was accepted but I got a random message saying there was some kind of shipping error and they are refunding me. Not at all like Amazon US or Australia. Will be cancelling my account once the refund is confirmed.

今のところ大きな問題はない
中国メーカーのマーケットプレイスでトラブルになる可能性もあると聞くのでそこだけは注意
アマゾンプライムがお得すぎるけど日本の600円と言う価格は他国と比べても安いだろうから
その内値上げしてくるのではないと心配です。
日本においては楽天やビッグカメラも信用できるネット通販サイトなので
そこらと比べて一番安い所の物を買えば良いと思う

je recommande pas
retour fais,
remboursement pas recu
Des voleurs

Sicuramente è un ottimo posto per comprare manga in lingua originale qui difficilmente trovabili ad un prezzo accettabile, e soprattutto molti meno in varietà.
La spedizione rimane molto costosa ( e nonostante questo il totale compreso i volumi viene lo stesso meno che prenderli su alcuni siti specializzati presenti in Italia ).

Il problema è la poco cura che si ha nella spedizione, volumi presi e buttati in uno scatolo che poi deve fare letteralmente il giro del mondo, se fosse qui in Italia non sarebbe un problema, fai il reso e stai al sicuro, ma per il Giappone vi sono dei costi fuori scala, pertanto dovete mettere in atto che quando comprate qui c'è il forte rischio che vi possa arrivare qualcosa di rovinato e che per forza di cosa ve lo dovete tenere e basta.

I have experienced Amazon India and trust me it ensures best service and customer care. Amazon Japan is not good. It has many issues and frustrating experience. They rely on the courier company to deliver and they are pathetic. Both agencies just finger point towards each other and customer is left unattended.

Not sure if there is any alternate option to shop online shopping in Japan?

If you have used Amazon in the US, EU, and the UK, you know the service is mostly excellent with amazing customer protection.

Well, that is not the case in Japan. I ordered a small electrical equipment, that's turned out faulty out from the box. Naturally, I started the return process, which went fine. The problem was the refund stage.

Amazon had claimed that I sent back a damaged item which was not true since I couldn't even use it. And that I was not eligible for a refund. There is no appeal here. I contacted customer service and they finally agreed to issue the refund.

The item was 6k yen. My refund was 500 yen. And again, no appeal.

My take is they knew I'm a foreigner and I literally couldn't do anything about it. If this happened in the UK, they would be in a lawsuit, up the rear side.

TLDR; Do NOT trust Amazon JP.

ORDER # 503-9750612-5504621
Pacakge for the books I've ordered was ridiculous, no padding at all, only a soft cardboard bag. All the items got damaged. I wanted to talk with someone to explain the situation and show them pics of the problems but they only offer a complciated overseas return option.
SHAMEFUL SERVICE.

Don't order records from Amazon Japan, ordered 3, all came damaged, impossible to send back, Their barcodes don't scan in UK shops. 0 star rating.

Complessivamente un sito eccellente. Gli articoli venduti e spediti da Amazon sono davvero tanti quindi c’è un ampia varietà di scelta.
Solitamente compro figure, manga, Artbook etc, ma (circa il 30% delle volte) arrivano rovinati perché l’impacchettamento non è accurato. Il problema è che per fare il reso bisogna rispedirlo a spese proprie (un manga rovinato per rispedirlo indietro mi sarebbe costato sulle €70), quando poi l’articolo arriva nelle sedi di Amazon allora emettono il rimborso. Sinceramente non me la sento di spendere così tanto per rispedire degli articoli, quindi piuttosto me li tengo rovinati. Questa è l’unica pecca di Amazon jp, per il resto è un ottimo sito, la spedizione avviene in soli 5-6 giorni lavorativi e considerando che stiamo parlando dell’altra parte del mondo, è davvero eccezionale. La dogana è sempre inclusa nel prezzo (con gli articoli spediti da Amazon) quindi non bisogna pagare all’arrivo del pacco.