Amazon Japan Recenzje 

AmazonJapanには、中国からの度重なる低レベルの出品者に出会った事と、返品を受ければ責任は終わりというAmazonの姿勢とに嫌気がさしています。
１カ月近く出荷できていなくても、知らん顔。常習的な嘘・いいかげんな商品説明。粗悪品。充電器はパソコンやスマホを壊します。ソーラーチャージャーは逆流しバッテリーを逆に減らします。
そもそも納品もされないとレビューもできない仕様、意図的と疑ってしまう。

I've been using Amazon in Japan for over 25 years now. Their reputation used to be great, but now customers in Japan are getting tired of false item descriptions and switching to something else.

I still use them from time to time to buy items that are only available in Japan. I used to be able to buy just about anything, but after Covid the items eligible for shipping to the U.S were dramatically reduced. They also charge way too much for shipping, so I use them less frequently. I never had issues with delivery; sometimes they arrive faster than U.S domestic vendors, and I have never received a damaged produt. DHL handles shipping to North Eastern U.S and they are great.

If Amazon.co.jp reduces the shipping cost and makes every item eligible for shipping overseas, their sales would double.

Tengo una cuenta de Amazon en la que que activé los 30 días de Prime gratuitos hace más de 1 año. A continuación, por alguna razón, no me deja entrar en la cuenta.

Me pide siempre usar el código mandado al teléfono móvil, pero ese código NUNCA llega.

Cuando escribo correos al soporte, SIEMPRE me ignoran y NUNCA me responden, desde hace más de 1 año.

Llevo pagando Amazon Prime durante más de 1 año sin ni siquiera poder usar la cuenta ni dar de baja el servicio.

Las opciones que dan alternativas a enviarles mensajes son pésimas, te dan la opción de resetear la contraseña, pero para ello debes entrar primero en tu perfil, al que obviamente no puedo acceder.

Me planteo tomar medidas legales porque es una estafa en toda regla. Te cobran por un servicio en una cuenta a la que te han vetado el acceso, pero cada mes te llega el recibo a tu cuenta bancaria.

Mucho cuidado con esta empresa.

Item arrived with order in a single box with NO protection. The box was damaged - amazon not giving any compensation or option to refund. Amazon Japan is not the same as global amazon - I’ve shopped before in Us, UAE and Australia - all have amazing customer service. Japan has no customer service. Shame on amazing Japan

AmazonでAppleギフトカードを購入した際、巧妙な詐欺被害に遭いました。すぐにカスタマーサービスのチャットで相談しましたが、その後の対応があまりにも酷すぎます。
1. 虚偽の案内： 相談したところ「3日待ってください、その後返金します」と言われましたが、約束の期日を過ぎても返金されず、何の連絡もありません。
2. 意図的な時間稼ぎ： 被害を食い止めるべきタイミングで「待て」と言われ続け、結果として犯人に時間を与えてしまう形になりました。
3. 一方的な切断： 再度問い合わせても、同じ説明を何度も繰り返させられた挙句、核心に触れると勝手にチャットを終了（切断）されました。
顧客が詐欺で困っているときに助けるどころか、放置して被害を拡大させるようなサポート体制には強い憤りを感じます。大企業として、このような無責任な対応を放置しているのは信じられません。

Review Title: 🚨 WARNING: Safety & Security Risks for Japanese Vehicle Owners (iCarsoft CR MAX)
Rating: ⭐☆☆☆☆
Review Content:
As a certified professional mechanic since 1993, I am raising an urgent alert to the Japanese community regarding iCarsoft's business practices, technical safety, and environmental impact.
1. Violation of "Mottainai" (Environmental Responsibility) In Japan, we respect our resources. iCarsoft markets itself as a "Green Product," yet they refuse to provide spare parts (like replacement screens). When a simple hardware component fails, they force you to scrap the entire high-end unit. This intentional creation of electronic waste is a direct attack on the environment and the "Right to Repair."
2. Cybersecurity Risks for Japanese Cars Japan is a global leader in automotive technology (Toyota, Honda, Nissan, etc.). By plugging an iCarsoft device into your vehicle’s OBD2 port, you are connecting closed-source code from an unverified origin directly to your car’s ECU (Brain). Given that iCarsoft uses a fake "Virtual Office" in Washington D.C. (Davis Building) to hide its true operations in Shenzhen, China, the risk of unmonitored data access via WiFi is a serious security concern for your vehicle and your home network.
3. Safety Compliance Concerns (PSE & METI) Under Japan’s revised Product Safety Laws (Dec 2025), overseas sellers must have a verifiable Domestic Administrator and meet strict safety standards. iCarsoft’s lack of a physical presence in the US or Japan makes it nearly impossible for consumers to hold them accountable for software-induced system failures, which can cost upwards of ¥230,000 (approx. €1,400) to repair.
4. Professional Conclusion A diagnostic tool is a precision instrument. A company that hides behind a mailbox address and refuses to support its hardware cannot be trusted with the complex electronic systems of a modern Japanese car.
My Advice: Do not be fooled by the polished branding. Protect your car, your data, and our environment. Demand transparency and real support.

spese di spedizione altissime e servizio orribile.
Arrivano prodotti in condizioni pietose e pretendono che spedisci a spese tue senza rimborsare neanche le spese di spedizione.
Uno schifo.

Absolute useless, cancelled my order, put a hold on my account and I didn't realise it.
The order email was done in English yet the warning email was in Japanese, are they absolutely stupid or what?
Got forced to sign up to the Japanese version as they didn't let me use my native Country's one.
Needed an item in a rush on my travels and they royally boned me over.
Useless, pathetic and stupid. Screw you Amazon

Customer service is terrible. If you talk to them more than once they will give you different justifications for your case each time. Furthermore I ordered an item that was available and had 8 items in stock in December 21st, 2025 and now they tell me that I will receive it on March 11th, 2026. Terrible service, terrible customers service.

Amazon has horrible delivery service and usually I don't get too upset about it.. they often say "next day" delivery, but sneakily change it to next day delivery again the following day without any notification; it's annoying, but usually it's a non-issue. This time however... It's Dec 24, I'm expecting Christmas gifts I ordered on the weekend to arrive before Christmas and it looks good. I get a notification that the presents for my two kids are delivered and a photo of the box at the door. When I get home, I open the box and.. they only put ONE of the two big gifts in! I contact customer support who is like "yeah, looks like we forgot- anyway, here's your refund for that cuz we can't ship it out to you now- have a great day!" like nothing happened... you completely ruined my daughter's Christmas with your sloppy service and are like "Meh, sucks.. oh well!" I've cancelled Prime and Amazon can get stuffed! I have other gifts for the kids, but this one item is what they both really wanted at the last minute - I will never trust Amazon again for important deliveries and I highly, HIGHLY recommend no one else does.

I wish there's option for 0 stars, poorest customer service options ever saw.

今日も一目散に1星レビューだらけの怪しげなUSBケーブルが「Amazon’s Choice」に輝いてる。問い合わせたら中国語の名前ばかり3人転送され、最後に「また調査します」でおしまい。もうアマゾンJPは開かない宣言。

It has been about 5 days now and they have yet to charge me or process my order. It is absurd to me why this is taking so long. Non efficient services at Amazon.co.jp is an insult to Japan. They display items as in stock yet it just takes them forever to ship. You can't talk to anyone at customer service it's all AI nonsense and they won't let you through to a real person. This is abysmal. They are just sitting there doing nothing.

I am genuinely shocked at how poorly Amazon handled my order. I ordered the Alps / Japanese Piano Chair (High Low Freedom Type) A-50 / Black from Amazon Singapore, fulfilled by Amazon Japan, and waited almost two months believing it was in stock and would be shipped.
During this time, I reached out to customer service repeatedly, only to receive the same scripted, copy-and-paste replies that showed no real effort to help. Several agents even suggested I should “just cancel the order” — as if the long wait, the inconvenience, and the frustration were completely irrelevant. It felt as though Amazon simply wanted me to give up and stop asking.
Not once did Amazon proactively inform me that there was any issue. If I hadn’t kept pushing and chasing for updates, I would still be waiting today with no information at all.
Finally, after insisting on escalation, a representative assured me that the order would be dispatched and even created a ticket for it. For a moment, I felt relieved. But to my absolute disbelief, that very same night, I received an email saying my order had been cancelled because there was no stock. After two whole months, I was told the item never existed in the first place.
To make matters worse, I had purchased a seat cover from Amazon two months ago specifically for this chair, trusting that the item would eventually arrive. Now I am stuck with a completely useless product and wasted money — all because Amazon continued to give me misleading updates instead of being transparent.
This entire experience has been frustrating, exhausting, and deeply disappointing. Amazon used to be a company I trusted. After this ordeal, I no longer feel I can rely on them. I will think very carefully before ordering from Amazon again.

If an item is delivered to the wrong address there is no way to resolve the problem other than to re-order and pay twice then reject the charge on your credit card stmnt.

プライム会員になれば殆どの商品が送料無料にんるし、タイミングを見計らえばEC他店よりグッとお安く手に入るから欠かせないサイトだよね

I usually get my orders on time and the packaging is good, but sometimes the delivery is delayer or the product is not exactly as described. Customer service replies, but it can take time and is not always helpful. Still convenient for many things, but not always reliable

アマゾンにはないものがないってこと。
どんな商品でも最初からアマゾンで検索して調べて購入を決める。
もし商品がなければ他のサイト探すけど…ほとんどはあるから！

前から使っています。
ショッピングサイトの送料無料分を払うだけで動画まで見れることに驚きと心配(他のサイトは動画だけでも月会費以上なのに。。。)お金の無い自分にはとても助かっていました。
会社方針、役員、社員、Amazonで働いてる皆さん全員の努力の賜物で僕のような者でも気軽に最高なお得感を体感させてもらえました。本当なら星５×１億位ですが入らないのでやめておきます笑

Trustの評価がとても悪いので驚きです。。

国によって違うのでしょうか。。
でも僕にとっては星５以上です。
また、よろしくお願いします。

I have had so many issues with this company. From them wanting me to pay to ship an item back, to having them take out half the refund after shipping it back when THE ITEM WAS UNOPENED. Their policies are heavily skewed towards the seller and not customer. If you don’t know if it’s the right size or do not need it go somewhere else and stay as far away from them as possible.