Amazon Japan Recenzje 

I have had so many issues with this company. From them wanting me to pay to ship an item back, to having them take out half the refund after shipping it back when THE ITEM WAS UNOPENED. Their policies are heavily skewed towards the seller and not customer. If you don’t know if it’s the right size or do not need it go somewhere else and stay as far away from them as possible.

I am writing to warn other users about a disturbing experience I recently had with Amazon.co.jp.

On March 12, 2025, I used a gift card that was given to me by a friend. The card was accepted by Amazon’s system without any issue. Days later, my account was permanently closed with a vague statement that I had violated the terms and conditions related to the gift card.

I was given no detailed explanation, no evidence, and no opportunity to appeal. Despite being a legitimate user acting in good faith, Amazon refused to refund my balance, return my order history, or even explain what exactly I had done wrong.

I sent multiple formal inquiries to Amazon customer support and executive relations
, but received nothing more than generic, dismissive replies.

This is not just about my account. It's about the danger of centralized platforms taking irreversible actions without transparency or accountability. Amazon acted unilaterally, with no due process, and treated me as guilty without a chance to defend myself.

I have since filed a complaint with the National Consumer Affairs Center of Japan (国民生活センター), and will continue escalating this matter to regulatory agencies and consumer protection groups worldwide.

If Amazon can do this to me, they can do it to anyone. Please be careful when putting your trust, data, and money in the hands of platforms that do not respect their users or their rights.

I just wanted to buy a rare book, something simple, something meaningful. I wasn't trying to cheat the system or cause problems. I had canceled a few orders in the past (because Amazon’s own sellers failed to deliver), and suddenly my account was locked. My phone number was banned from OTP. No login. No support. Nothing.

I spent an entire day creating new emails, even a fresh Gmail, just to start over. But Amazon Japan’s system still blocked me from signing up. “Too many OTPs”? I didn’t even send one today. Is this really how they treat new users?

What kind of company locks you out for trying to give them money? What kind of system treats a paying customer like a threat?

Amazon.co.jp isn’t just broken, it’s hostile. The OTP system is unreliable. Customer service is robotic and cold. The entire platform is stacked against foreigners and good-faith buyers.

I've abandoned the purchase. But the way Amazon Japan treated me? That won’t be forgotten.

Farewell, Amazon Japan. I won’t be coming back.

Amazon Japan is a nightmare for third-party sellers. While referral and FBA fees are standard, everything else feels engineered to squeeze sellers dry.

First, over 70% of search results are sponsored ads, making it impossible to rank without running ads. Then, once you start advertising, Amazon forces you into daily budget increases — either 25% or 100% — using “unspent budget,” which is nothing more than a scam disguised as optimization.

The platform pushes suggested bids up to ¥1,000 per click for major keywords. Competitors follow these inflated bids, and suddenly, no one is making a profit. But who benefits? Amazon does.

When sellers struggle, Amazon steps in with Amazon Basics or their own private-label brands like “Wag,” pricing 20–25% below market to win the buy box. These products are always top-ranked in search — especially in sponsored positions, which Amazon conveniently controls.

To make it worse, Amazon accesses your sales and ad data, uses it to develop competing products, then undercuts your business.

If that wasn’t enough, they randomly flag listings with “high pricing errors” or listing violations, often deactivating your top-selling products. Need help? Expect canned replies and no real resolution for weeks. You're left watching your business crumble while Amazon profits off your hard work.

Amazon Japan is no longer a marketplace — it's a rigged game where only Amazon wins.

If you are in Japan do NOT use their furusato nozei services. I have made 8 orders on December 31st for the total amount of over 150K JPY. Then within minutes I was able to cancel 7 of them however 1 seller did not accept cancellation. Now the funds for all 8 orders are not being refunded as Amazon is saying they do not have control over the furusato nozei sellers and process. The refund has been pending for over 4 months and the customer service experience is one of the worst ones I've had ever. Always same generic mails and calls with same questions without anyone actually looking into how to fix the issue.

El servicio de atención al cliente de Amazon.co.jp se ha vuelto un absoluto desastre. Llevo ya más de 20 días intentando que me devuelvan los gastos de envío de un artículo con DHL Express. El chat no funciona. Cada vez que contacto por correo electrónico me escribe alguien distinto, me pide el recibo, pero luego no procesan mi devolución.

. Compared to other regions, Amazon Japan has the worst customer service in the world. It is very difficult to contact customer service, as the option is often hidden or completely unavailable. Even when I manage to reach someone, the response is always the same: "Sorry, we cannot resolve this issue." No action is ever taken, and nothing ever improves.

This is not the first time I have had issues. In my previous experiences, whenever I provided feedback or raised a complaint, I was either ignored or told that nothing could be done. Recently, my orders were split into multiple shipments for no reason, causing extra shipping fees, packaging waste, and unnecessary inconvenience. Despite contacting customer service, I received no real help.

If this continues, I will escalate my complaints to environmental authorities regarding Amazon’s excessive packaging waste and lack of accountability. I expect a proper resolution and a serious improvement in customer service.

I started purchasing in Japan in February 2025. Beside not being able to fix delivery time like most of Japanese online stores, I did not have problems. Then I decided to up-grade to PRIME: disaster! Products which I have ordered with precise address were shipped with incomplete address and never arrived. I immediately cancelled the orders by chat and received cancellation confirmation. Nevertheless, I kept receiving every day for 4 days, delivery notifications. In short, at Amazon Japan, THE RIGHT HAND DOES NOT KNOW WHAT THE LEFT HAND IS DOING. I had to cancel also directly online (where the order was still active 😱) I was really amazed about how terrible is the organization of a company that, to my eyes, organization was the most important selling point. I immediately cancelled PRIME and all my info at AMAZON JAPAN.

I ordered something as a foreigner and they blocked my account. They said that the full order was canceled and now I still receive emails that the products are delayed.

Also I can now not cancel my Prime account. As they said they should do it, which they did not. I have contacted costumer service many times but they can not help me.

Never use this terrible company again! What a horrible costumer service.

Very poor customer service. Disgrace to Japan. Lack of politeness is on full display. Orders take a long time to fulfill and they list items on their site as "in stock" when either they aren't or they are on backorder. They also list items that apparently for whatever reason can't be shipped to Australia so they make you wait weeks for an email only to cancel your order. So frustrating. Why can't they be shipped here? We want these items and you don't offer them on Amazon Australia. They need to provide better service to their Australian customers and lower their shipping charges.

Minhas experiências comprando na Amazon Japan sempre foram ótimas, estou completamente satisfeita, já fiz diversas compras aqui para o Brasil e veio tudo certinho, rápido e bem embalado. Enviam pela melhor empresa de logistica DHL, simplesmente estou adorando comprar do Japão. Sem reclamações!!! Empresa ÓTIMA!!!

Dealing with Amazon.japan has been one of the worst experiences I’ve ever had.There customer support is a joke. All you will get is your time wasted, lies and insincere apologies.

Hello,
I am a Bulgarian immigrant living in Turkey. My family lives in Bulgaria, I live in Turkey. I visit Bulgaria monthly or weekly. My parents live there...

My problem starts here,

I catch a DJI Drone discount on Amazon.co.jp. And I want to become a member and buy it, it says there is no shipping to Turkey. OK, no problem, I enter the address of my father's house in Bulgaria, shipping is possible, there is a shipping fee. It's still cheap, no problem!

I fill in my credit card, I buy it, the session ends. I try to log in. Suspicious transaction, the system wants me to send photos with the last 4 digits of the card visible.

- I put my credit card on the table and took a photo,
- I put my ID next to my credit card and took a photo,
- I printed my credit card statement from the printer and put it next to the card,
- I uploaded my credit card statement as a pdf.

What happened? I tried 4 times, my membership did not open.

I signed up again, tried to buy again using a different card. Same problem again! My membership was banned.

What are you doing guys?

- I shop from Amazon.de and the product arrives to my Turkey and Bulgarian addresses,
- I shop from Amazon.com and the product arrives to my Turkish and Bulgarian addresses,
- I shop from Amazon.com.tr

None of them have any problems, but I guess Amazon.co.jp is completely out of control. It bans me with the credit cards I have and closes my membership!

Order #503-3839782-2331859

This is not a trading platform, this is a joke. Before placing order delivery date was in 5 days, after placing order delivery date is from 21 to 65 days! And 7 days after the order was placed it's not even shipped. Customer service is not possible to contact, only stupid and useless bot. Seems like Amazon does not care about reputation. Worst experience ever!

Horrible app if you are a foreigner. Don't even think of buying here. Create account. Insta blocked. Contact customer service. Get it unlocked after 24 hours. Make a gift card purchase for a friend. 1st time it works and you give them the money and get the item. 2nd time they suddenly do not recognize your card. They claim it is your bank's fault. Talk to your bank. They say everything is fine you can still buy it on Amazon USA and amazon Germany even. With my same mailbox in the USA. (Even if I live in another country, I just have to pay extra to get it delivered to me, wohoo 3rd world country). Anyway try to register your credit card again. Contact customer support. Clear cache, restart modem, restart pc, use another browser according to customer support. Nothing works call bank, tell them you still have issues. They do not register requests on my card or that they received the money. I check my balance it says pending on the bank meaning they haven't sent the bank the email with the confirmation that they received the money but they assure me that they have sent the money. Try adding debit card. Gets blocked for suspicious activity. Get ignored from there on by customer service on the mails

Mi stanno addebitando 0,95 euro di continuo. Truffa. Zero assistenza da parte di Amazon Italia dove faccio (anzi facevo) sempre gli ordini. L'assistenza invia ad andare su un sito in giapponese ,(!!!) .
Non ho mai utilizzato amazon co jp. Solo il nome Amazon co jp mi causa una rabbia pazzesca, lo vedo scalare soldi dal mio conto.Devo bloccare la carta. Sto perdendo soldi e tempo.

j'ai commandé un produit et je n'ai pas reçu ce que j'ai commandé. Contrairement à Amazon fr qui a un super service client, ici c'est le néant et renvoyer un colis via DHL est une galère sans nom et sans garantie car pas de suivi et qu'on ne peut joindre personne chez eux, j'ai abandonné. Comme on ne peut joindre personne (il n'y a pas de numéro international) vous êtes livré à vous même. Je ne recommande pas.

I agreed to a trial period, but due to unforeseen circumstances had to temporarily leave the country a few days after - yet, upon kindly explaining the situation, I was not allowed to pause the trial. If a costumer is not given opportunity to actually try a service, said trial period does not consist in anything.

The quality of Amazon Japan's Business Customer Service has deteriorated markedly from the situation that previously applied up until the middle of 2024 and to the extent that it is no longer possible to feel confident that issues, should they arise, will be dealt with efficiently and effectively. Previously Business Customer Service was very customer centric, efficient, courteous and effective, and freely available in English. Now English Language Support is almost impossible to obtain via chat and can only be obtained via email, lessening the efficiency of the Support Process. Yet Amazon is very happy to enable Business Accounts in Japan to be conducted in English. I have used Amazon Japan for over 10 years and whenever I needed assistance in the past, the experience was very positive. Now, however, this is no longer my experience. Huge, huge thumbs down to Amazon for whatever change in Japan it has recently made to its Japan Customer Service operation.

I've been shopping on Amazon for many years, but recently had a very bad experience. I often leave reviews for particularly good or problematic products, and have received thousands of "helpful" votes. However, after leaving reviews for a few extremely poor products, all my reviews were deleted and I was banned from posting new ones.

I used to write reviews at Amazon's request and out of kindness to other potential buyers, but Amazon sent me a "warning" message that was quite rude compared to similar messages from other countries' Amazon communities. This might be discrimination against Asians, but overall, it seems the Amazon.co.jp community representatives are less educated and have poorer thinking skills than those in other countries. This reflects a lack of investment in employee training.

My reviews have included issues like returning clearly used items (with fingerprints, shoe marks, and even mud) and exposing fraudulent portable SSDs that misrepresented their capacity. These reviews were never removed. However, a recent review I wrote about the Fire TV Stick 4K Max (2nd Generation) stating that despite improved picture quality, it still occasionally skips frames even with a network speed of over 200 Mbps, was apparently deleted.

In any case, this shows Amazon's poor compliance standards. Amazon.co.jp's community representatives are particularly subpar compared to other Amazon customer support teams. Can't something be done about this?

I used to spend about 2 million yen annually on Amazon, but I have started switching to other vendors like Rakuten. While I still read my remaining Kindle e-books, I'm purchasing new ones elsewhere. Amazon.co.jp should understand that frustrating customers has significant consequences.