As a large group, we had a wonderful weeks stay at Chalet Jolie. The rooms were comfortable and clean. The 3 course dinners provided each evening were exceptional. Although out of town, the chalet... Zobacz więcej
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Great stay at Chalet Alisier 1, La Plagne. The staff were fab - Liam, Lauren, Lizzy - we felt very looked after and the food was also great. The chalet could do with a refurb as its a little dated... Zobacz więcej
We were welcomed by Jasmine on our arrival. She was polite and professional and found time to make sure we were well settled in. We were provided with an excellent selection of breakfast. Her scram... Zobacz więcej
Enjoyed a wonderful week at the Hermine Blanche hotel in Morzine. The hotel is situated with easy access to Morzine and Avoriaz with a regular free shuttle bus running directly from outside the... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Alpine Elements is a specialist ski, snowboard and summer active holiday company. We have been operating for over 18 years and take over 22,500 clients away to France, Austria and Greece each year, many of whom are repeat guests or recommendations.
Dane kontaktowe
7 Bell Yard, , WC2A 2JR, London, Zjednoczone Królestwo
- 0203 949 8353
- www.alpineelements.co.uk
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Had such a great time staying at Chalet…
Had such a great time staying at Chalet Phillibet. The location, accommodation, food and staff were amazing. Access to the hotel next door was an added bonus as well. But the most amazing thing was the value for money against the numerous free and discounted activities included.
See you soon
The resort in morzine was amazing
The resort in morzine was amazing, the weather was stunning 35c all week. The chalet hosts thoroughly looked after us and the food was absolutely delicious (and I'm gluten, dairy & soya free) but certainly didn't go hungry or without taste! And the afternoon cakes were so good! Really nice to share meal times with other guests,
Exceptional value and service
We have just returned from a week at the Philibert in Morzine with Alpine Elements .
Everything was spot on ! The food was fabulous , the hotel clean and comfortable with a lovely pool, sauna and jacuzzi .. the hotel is exceptionally well run by the manager Dan. The staff very friendly and helpful and the opportunity for activity is endless including amazing value with pre arranged activities ! Can’t fault this company !
I could not fault Alpine Elements
I could not fault Alpine Elements. From booking and the pre departure info to the actual holiday they were great. The staff at the chalet were all so friendly, the chalet location was great, all the activities were fab and the food was amazing. We wouldn’t hesitate to book again
Fabulous family holiday
Fabulous family holiday
Perfect for active families in stunning scenery with a little TLC with lovely scenery,accommodation and superb food. super activities included.
Tignes- Hotel Tetras
Just returned from Tignes - Hotel Tetras. Fantastic week, the whole staff team were so friendly and helpful, room over looking lake was stunning. Lovely quiet location but you will sometimes need to get a bus up higher. Facilities all very clean and the food was lovely . Highly recommend.
In our alpine element
Had a lovely week with two active boys in Morzine … wish I had booked two weeks! Transfer was easy, food was great all week, kids had a fantastic time making friends at the hotel. The week had the right balance of organised activities vs relaxation time and the included activities were fantastic. Enjoyed the pool, hotel very clean and staff nice. Want to come back! The mountains in the summer is a must - has this amazing combination of being buzzing, yet serene
Chalet Delphine
Our chalet hosts, Ella and Josh, were exceptional. Great food and cakes all week in the beautiful chalet Delphine. The included activities were enjoyed by all and kept us busy and entertained all week. Overall a truly fantastic holiday. Well done to all the team at Alpine Elements
Morzine for a warm week!
We stayed in Morzine at Chalet Austin for one week with our three sons and two of their girlfriends. The catered chalet option seemed to be the best for us and so it was. We were very well looked after by Frankie (with a little help from Hannah and Anna!) for our week there. Her cooking was great especially her cakes! We were never hungry and she kept the wine flowing! She was very happy to chat but was never intrusive. All of the staff that we had interaction with all seemed to be well drilled and capable! Met Barbara who was very very helpful indeed and really seemed to lead from the front. The chalet was lovely with good en-suites to each room. When we were there the temperature was in the early 30’s so very very warm. One of the bedrooms did get hot and hard to open window because of proximity to the road. But Barbara went out and bought us a brand new fan for that room which worked a treat. This was much appreciated! The various activities that AE organised were well done and they were helpful in pointing us in the right direction for extras such as horse riding….
Personally I would def use AE again …..
Fantastic week in Tignes July 25
Fantastic week in Tignes July 25. Accommodation excellent & the Alpine Elements team were great - very helpful & friendly. The included activities were great, as was the hotel, food etc. Bar prices were reasonable too, what's not to like!!
Great company
Great company, this was our first experience with Alpine Elements and we would highly recommend. Staff are all so friendly and helpful, with great communication to ensure your holiday runs smoothly. We stayed at the Hotel Philibet and the hotel manager Dan was extremely knowledgeable and accommodating, nothing was too much trouble. We are a family with 3 children and various dietary requirements which can make eating out difficult to navigate. However staff were knowledgeable around managing this and went above and beyond to accommodate everyone’s needs. The activities were all very well organised and professional. A great family holiday with something for everyone, thank you Alpine Elements!
Fantastic holiday
Fantastic holiday - so much to do for all ages - we were a group of 10 age range 19 - 64
All the alpine elements staff were very friendly and helpful. Food was excellent. Chalet Nyon very comfortable. We hope to return soon.
Bed Bug Infestation La Plagne in April
Family holiday in La Plagne in April. Initially everything was great up until the bed bug infestation in the apartment. Alpine Elements management were very apologetic, we were eventually moved on the last night of our holiday to alternative accommodation, we had 4 days of holiday ruined and now Alpine Elements are offering zero compensation even tho we had bed bug bites and a ruined holiday, thank you for nothing, will NEVER use them again and I'd suggest nobody else does either.
Thank you for the reply
Unfortunately I don't agree
When you say "your team" did everything they could, do you mean your Manager Charlotte who ran round doing as much as she could without any support from anyone else? Single handed she did what she could. However being moved on the last 2 nights of our holiday without any compensation isn't acceptable in all honesty. Bed Bugs! Bed Bugs! Bed Bugs! Started off in one room and then migrated to 2 rooms even with a so called "deep clean" they spread from one room to another. Family members were forced to sleep in the lounge and we all moved rooms and were inconvenienced in one way or another. Not acceptable at all !

Odpowiedź od Alpine Elements Ltd
Perfect 5* customer service
I haven't even had my holiday yet (in fact I've only just booked) and yet I'm already raving about Alpine Elements as a company. The customer service has been wonderful and faultless with Charlie emailing back and forth making sure everything is thought of to respond to my request. I now how the perfect week booked in Morzine - roll on the summer.
Absolutely amazing
Absolutely amazing! Chalet was perfect for our holiday consisting of two families. This was our first time in a catered chalet with kids and we wouldn’t hesitate to do it again!
Our chalet hosts Ev and Lydia were fantastic, nothing was too much trouble they really were amazing and made our holiday perfect!! Menus were delicious and a couple of minor adjustments were welcomed for the kids which we were very grateful for. The freshly baked cakes were the perfect end to a day on the slopes and thank you again for making my teenage son a birthday cake!
The chalet is amazing. Perfect for large families. Very clean, comfy beds and each room has its own facilities to use. The boot warmer and ski store were perfect to ensure dry boots every day too. The chalet is in a perfect location just a short walk to the centre of Mottaret. We had a few injuries too so the location worked perfectly for meeting skiers for lunch or going for a wonder round or if you have non skiers that want to go to a resort.
The ski area is fantastic. Lots of options depending on snow conditions. Easy to get to VT and Courchevel so you won’t get tired of skiing the same runs!
I recently had the pleasure of staying…
I recently had the pleasure of staying at one of Alpine Elements' chalets, and I can't recommend them highly enough! From start to finish, it was a fantastic experience that exceeded all my expectations.
The chalet itself was beautiful, cozy, and perfectly equipped for a relaxing getaway. The location was stunning, and it offered easy access to all the activities we wanted to enjoy. But what truly made our stay exceptional were the chalet girls. They were amazing! Friendly, attentive, and always ready to help, they went above and beyond to ensure that we had everything we needed for a perfect holiday. Their hospitality really made us feel welcome and taken care of.
Whether it was the delicious meals they prepared or their local knowledge and recommendations, they contributed immensely to the overall enjoyment of our trip.
I would 100% recommend both the chalet and Alpine Elements to anyone looking for a memorable holiday. I will definitely be booking with them again in the future!
Fabulous chalet in Morzine (Petit Philibert)
Fabulous chalet in Morzine (Petit Phillibert) with fantastic hosts (Rachel and Pete). The transfers from the airport were smooth and quick, hosts really made sure we were having a great stay and helped us plan our skiing based on weather/snow conditions as well. We all thoroughly enjoyed it and will definitely be using AE again.
AE on very best form
AE on very best form. Super chalet, with easy access to the cable car to Avoriaz. Tasty and well varied food, so much so, we didn't eat lunch on the slopes, we just skied through.
Very impressive staff team, super helpful, interested and focussed close to the end of a season. AE recruitment, staff incentives & staff culture deserve credit. Our room was spacious, comfortable, quiet and clean. We'll return.
Stayed in Chalet Alisier 1 in Plagne…
Stayed in Chalet Alisier 1 in Plagne 1800, the chalet itself would best be described as rustic and possibly some tlc needed in the off season for decor etc. The location is great in the quieter village, but only a few minutes walk to a ski lift, ski hire directly underneath.
The food was tasty and plentiful which is always key to a good ski trip. Ava and Katy the main chalet hosts were brilliant and hopefully we were not too noisy and rowdy fro them!
over all, I would recommend Alpine Elements.
Chalet Meilleur - Joe and Sam are Legends
We had a great stay at Chalet Meilleur in Méribel. The staff, Joe and Sam were amazing and couldn’t fault them. We will definitely be booking again and would love them to be our hosts again!
Alex
UTFT
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