This is our third stay with algarve vacations and definitely our best villa to date. We booked our transfers through the company as well this year which made finding the property so smooth. Communicat... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Algarve Vacations, never again!!!! €10500 spent and we had no running water for 24 hours therefore toilets wouldn't flush and taps weren't working. With 12 people in the villa this was a HUGE sa... Zobacz więcej
My family and I stayed here in July: 3 adults 4 teenagers. We absolutely loved the apartment! The location is excellent, the apartment clean, and we all agree that we would stay here again if given... Zobacz więcej
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Great service from everyone at Algarve Vacation, the villa, villa cristiano was superb. Very roomy, tidy and looked after. All fully equipped with everything we needed and the outside areas were look... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Algarve Vacation is your market-leading choice for exceptional property rentals in Portugal's enchanting Algarve region. With over a decade of excellence, our personally vetted villas, townhouses, and apartments promise an unforgettable experience. From tranquil escapes to exhilarating adventures, each property in our collection guarantees the best of the Algarve. Our dedicated Customer Care team and local experts ensure seamless journeys from planning to departure. Embark on a captivating journey through the heart of the Algarve with us – from the charming Faro area to the picturesque Alvor, including the exclusive Quinta do Lago, vibrant Vilamoura, lively Albufeira, serene Gale, scenic Salgados, enchanting Armação de Pera, captivating Carvoeiro, and bustling Portimao. No matter where your dreams guide you, we have a property perfectly suited to match your desires. From Faro to Alvor, your dream getaway begins here. Experience the Algarve with the market leaders at Algarve Vacation!
Dane kontaktowe
Huddersfield Road 2, SK15 2QA, Stalybridge, Zjednoczone Królestwo
- +442032900359
- bookings@algarvevacation.net
- www.algarvevacation.net
3,8
Dobra
519 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 81% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Horrendous experience.
Horrendous experience.
Algarve vacation do not adhere to contracts via VRBO regardless of any security fees you may pay. We booked a villa for 12 people and were advised of the total cost including a safety deposit of €600 payable a month before arrival. We agreed to this. Shorty after paying the first installment we got a receipt from Algarve vacation to advise we would be charged €200pp (€2400) as a safety deposit rather than the contractually agreed €600. I reached out to Olivia at Algarve vacations who advised regardless of contract and evidence provided at time of booking they would be charging the full some and not the agreed €600.
This has led to us now cancelling and looking elsewhere due to the constant mistakes and changes of price without any agreement.
10 lutego 2026
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Damon,
We regret to learn about your perception of this situation and your dissatisfaction with the booking process. However, we must clarify that we were fully transparent from the beginning regarding the security deposit applicable to group bookings.
Throughout all correspondence exchanged with you, the amount required for the deposit was clearly stated and explained as part of our standard policy. As communicated, this deposit is fully refundable after departure, provided that the property is returned in accordance with the rental terms. This policy applies specifically to group bookings and is established to protect both the property and the guests.
All communication provided by our team was informative, professional, and polite. For this reason, we do not understand the description of your experience as “horrendous,” as our team consistently responded to your queries and provided clear explanations regarding the booking conditions.
We are sorry if there was any misunderstanding regarding the deposit policy, but the information was shared with you transparently and in advance. At no point was there any intention to change prices arbitrarily or disregard agreed terms.
We regret that you decided not to proceed with the reservation and that you feel dissatisfied with the outcome. Nevertheless, we remain committed to maintaining clear communication, fair policies, and professional service for all our guests.
We wish you the best with your future holiday plans.
regards
Algarve Vacation Customer Care
Villa Mauritius Gale
Despite its perfect location, Villa Mauritius is greatly overpriced. The Villa is dated, tired and in need of redecoration and repair. There were several Health and Safety issues. The local representative made all the right noises but our complaints were not dealt with. During a two week stay, the Villa was not cleaned and the pool was not maintained.
3 sierpnia 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Wendy Stacy,
Thank you for taking the time to share your opinion and for highlighting the villa’s location, which we are pleased to know you appreciated.
We regret to hear that your overall experience did not fully meet your expectations. We would like to clarify that, following your request, our pool maintenance team did attend the property to carry out the necessary maintenance. We strive to respond promptly whenever concerns are brought to our attention, and we regret if this did not align with your perception at the time.
Your feedback is important to us and will be taken into consideration as we continue to review and improve our properties and services, with the aim of ensuring a consistently positive experience for future guests. We hope to have the opportunity to welcome you back in the future.
Warm regards,
Algarve Vacation Customer Care
BEWARE OF HIDDEN FEES AND SHODDY VILLAS…
BEWARE OF HIDDEN FEES AND SHODDY VILLAS
Algarve vacation hide the fact that they charge a ridiculous amount for "group deposit" ours was €250 per guest with a 2.9% processing fee which you don't get back. The processing fee is on every transaction so you lose a lot of money. This totalled 4K for us, I had to beg them to reduce it as we didn't have a credit card with that high of a limit, it literally kept me awake at night panicking.
Contacting the company is painful, you'll get emails from the same person but who is obviously multiple people (different tones, not remembering previous emails etc) some emails we had were very rude.
We stayed in villa palancar in September. When we arrived we noticed several things wrong, one room had dirty bed sheets, there were lights that didn't work, the hot tubs weren't working (which we did pay for), pool table broken, previous guests had thrown a pair of pants and a towel on the roof. However, the staff came round quickly and fixed these issues.
Other issues, cameras in common areas - not mentioned in the listing, chairs in "dining room" squirted water when you sat on them, massive sofa bed in one room stood up taking up loads of space, broken kitchen cupboards, no lock on one bathroom.
The worst thing was there was one air con unit that had a drip bucket inside the villa! No one told us about this and at the end of the first night water was all over the floor where it overflowed. Its a ridiculous thing to have in the first place. This was caused by an extension being added meaning also one room didn't have windows facing outside, they faced into the villa.
There was also a tiny kitchen which even with one person in felt too many, we couldn't cook in there so had to eat out every night. This and the above just illustrates how little care and upkeep has gone into the villa, its just been made to shove as many people in as possible. It is not suitable for 8 people let alone 20
14 stycznia 2026
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear James,
Thank you for taking the time to share your feedback. While we respect the right of all guests to express their opinions, we feel it is important to clarify several points for the sake of accuracy and transparency for future readers.
Firstly, all costs related to bookings, including security deposits for large groups, are clearly disclosed in advance. The security deposit itself is fully refundable after departure provided no damages occur, which was the case with your stay. Guests are also clearly informed, in writing, that a 2.9% processing fee is non-refundable. This information is communicated prior to arrival, and no amounts were withheld beyond what was explicitly agreed.
Regarding communication, your comment came as a surprise, we do not agree with the suggestion that our team acted unprofessionally. All correspondence was handled promptly and with care, with the aim of assisting during the booking of the villa and resolving reported matters during the stay. While we understand that not all your requests could be met, such as reducing the amount the property owners require as safety deposits, or financial compensations, our communication was consistently respectful and service-oriented.
With respect to the property, the villa layout, size, amenities, and common areas are accurately represented in the listing photos and description. Any issues reported during your stay were addressed quickly by our maintenance team, resolved within the first 24 hours. The only exception was the pool table, which had been damaged by previous guests, who departed on the same day as your check-in, and could not be repaired immediately.
Finally, the statement regarding cameras is misleading. The property is equipped with a standard alarm system that includes motion sensors, which are only activated if guests choose to arm the system themselves. There is no active surveillance or monitoring of guests, and privacy is fully respected.
We are always open to constructive feedback, as it helps us improve. However, we believe it is important that feedback is shared accurately and in good faith. We remain committed to transparency, clear communication, and maintaining high standards across all our properties.
Kind regards,
Algarve Vacation Customer Care
They don’t post reviews
We stayed at Villa Abel back in April and whilst the villa was nice there were a lot of issues from blown speakers on the TV, extractor fan broken, lack of kitchen utensils & dirty kitchenware. My main problem is that after leaving a review on their website they haven’t uploaded it to the Villa’s page. I was looking at my next holiday & looked at Algarve Vacation again but realised they hadn’t uploaded the review id left so have steered clear. As others have said about this Villa in particular it’s a lovely setting & well linked it just needs to be cleaned up as the inside doesn’t match the outside.
5 kwietnia 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Aidan,
Thank you for taking the time to share your feedback regarding your stay. We appreciate your comments and are pleased to know that you found the villa nice, with a lovely setting and a well-connected location, which are certainly some of its strongest features.
With regard to the aspects that you felt could be improved, we regret that your experience did not meet your expectations. Our team is always available during all stays to assist and resolve any matters that may arise, and whenever we are made aware of such situations, we act promptly to ensure our guests’ comfort and satisfaction.
Regarding the review you mention having left, we would like to clarify that our website underwent a significant update this year, during which, unfortunately, several previously published reviews were lost. We appreciate your understanding in this matter. Please note that this villa is also listed on multiple other platforms where guest reviews are freely available for consultation.
Thank you once again for your feedback. We truly hope to have the opportunity to welcome you back to the Algarve and provide you with an even better stay in the future.
Warm regards,
Algarve Vacation Customer Care
Estupenda convivencia de amigos (18…
Estupenda convivencia de amigos (18 personas) en una fabulosa vivienda con unas magníficas instalaciones que han contribuido a una estancia muy agradable. Agradecer la atención del personal y los obsequios de bienvenida.
8 grudnia 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Estimado Jose Martín Correa,
Muchas gracias por dedicar tiempo a compartir sus amables comentarios. Nos alegra saber que disfrutaron de una estupenda convivencia en la villa y que las instalaciones contribuyeron a que su estancia fuera muy agradable. También nos complace que apreciaran la atención de nuestro personal y los obsequios de bienvenida.
Esperamos poder darles la bienvenida de nuevo muy pronto.
Un cordial saludo,
Algarve Vacation Customer Care
We had a wonderful stay at the villa
We had a wonderful stay at the villa. The space was beautiful, comfortable, and very well equipped with great amenities. We also loved how close it was to the beach and to several nice restaurants. We truly enjoyed our time here and will definitely return. Thank you, Algarve Vacation!
26 listopada 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear J.Clark,
Thank you so much for taking the time to share your wonderful feedback! We’re delighted to hear that you enjoyed the villa, its comfort, and convenient location. It’s fantastic to know that the amenities and nearby restaurants added to your experience. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay!
Warmest regards,
Algarve Vacation Customer Care
Horrible experience
Horrible experience. Checked in to Albufeira apt and found out what looks like a king size bed was actually two folding cots, our feet hung over the edge of the bed. Reached out to manager Olivia Grimes many times and they refused to do anything. The photos look nothing like the listing, the balcony has clothelines and you have to lean over the edge to actually see the view. There's a cafe under the terrace where everybody is smoking so impossible to sit outside. The A/C sounds like a washing machine. Book elsewhere, it's awful and the lobby is old and rundown.
20 września 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Christine,
Thank you for sharing your feedback. We would like to clarify that the sleeping arrangements were fully and transparently detailed at the time of booking, both in the written description and in the photos provided.
The listing clearly states:
Rooms & Beds (0 bedrooms – sleeps 6):
Living Room 1: 1 single bunk bed and 2 single beds
Living Room 2: 1 double sofa bed
Given this information, it should be clear that the property does not include a king-size bed, and none is advertised. Therefore, we do not understand why you assumed that a king-size bed would be present.
As you may understand, this appears to be a misunderstanding based on your own assumptions rather than an issue with the accuracy of our listing. Everything provided during your stay matches exactly what was shown and described at the time of booking.
Kind regards,
Algarve Vacation Customer Care
Family holiday
My family and I had an amazing time. The company that manages the property was very attentive and made great recommendations. Thank you for everything!
7 września 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear James Black,
Thank you so much for taking the time to share your amazing experience with Algarve Vacation! We’re delighted to hear that you and your family had a wonderful time and that our team could provide helpful recommendations. Your kind words mean a lot to us, and we hope to welcome you again for another memorable stay soon!
Warm regards,
Algarve Vacation Customer Care
Amazing experience with Algarve…
Amazing experience with Algarve Vacation and Olivia Grimes.
Will use their services soon
The property was pristine
Thank you so much
29 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear stranger things,
Thank you so much for your delightful review! We are happy to hear that you had an amazing experience with Algarve Vacation and Olivia Grimes, and that you found the property pristine.
We truly appreciate your kind words and look forward to welcoming you again soon!
Warm regards,
Algarve Vacation Customer Care
Great communication with host
Great communication with host
Easy check in and great location
15 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Manuel Da Cunha,
We’re delighted to hear that you enjoyed the communication, smooth check-in, and convenient location. It’s always our goal to make your stay as easy and enjoyable as possible.
Thank you so much for your nice comments and, we look forward to welcoming you again in the future!
Warm regards,
Algarve Vacation Customer Care
Great holiday!
Great holiday!
We had an amazing time in the Algarve. The villa had everything we needed, was very spacious and close to restaurants and supermarket. We would love to come back.
5 listopada 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Evison Lavrador,
Thank you so much for your wonderful review!
We're delighted to hear that you had an amazing holiday in the Algarve and that the villa’s space, amenities, and convenient location helped make your stay enjoyable.
It would be our pleasure to welcome you back again for another great stay!
Kind regards,
Algarve Vacation Customer Care
Villa Samoa was great!
11 adults, 6 nights - a great time at Villa Samoa. Really enjoyed the outdoor pool and patio area. Easy walk to multiple beaches, restaurants, and grocery stores.
2 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Ron Allen,
Thank you very much for your review. We are pleased to know that your group had a great stay at Villa Samoa and that the outdoor pool, patio area, and the convenient walking distance to beaches, restaurants, and shops all contributed to an enjoyable experience.
We truly appreciate your feedback and we hope to have the opportunity to welcome you again in the future.
Warm regards,
Algarve Vacation Customer Care
Great Half term Break
We stayed at Villa Oliveira with our Family ( 7 adults and 5 children) over October half term. The accommodation is of a high standard with sufficient in all respects - rooms, seating, dining, cooking etc. The swimming pool and Jacuzzi were fantastic and we were glad that we had paid extra for heating. Our children -6 to 12 years stayed in, seemingly, for hours.
The walk to the town and beach were short and provided that which we needed. There is a good Supermarket a shortish distance away.
We were able to visit local tourist spots within about a 30 minute drive. The youngsters really enjoyed ZooMarina.
Altogether a great break in October
25 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Dr Armitage,
Thank you very much for sharing your experience. It is great to know that you enjoyed your family stay at Villa Oliveira and that the accommodation, facilities, and space provided everything you needed. We are also pleased that the heated swimming pool and Jacuzzi were such a success, especially with the children.
It is wonderful to hear that you appreciated the convenient location and that you were able to enjoy the town, the beach, the nearby supermarket, and local attractions such as ZooMarina.
We sincerely appreciate your kind words and we hope to welcome you and your family again in the future.
Warm regards,
Algarve Vacation Customer Care
Issues of being accused of damage and witholding return of deposit
Excellent villa (Coral Bay). We had issues with a flashing light and air con units not working. The flashing light and one air con was only rectified after my continual persistance in the second week of our two week stay. The other air con unit was never repaired. The main contact agent OG barely replies to any emails. She did not respond to my emails about the flashing light and faulty air con units. Another agent SC gave me the contact number for maintenance. I too was contacted by a scam text demanding payment of the deposit way before our arrival. I contacted OG to see if it was a scam and it took hours for her to reply, luckily another contact SC replied instantly to say it was a scam. Algarve Vacation data is definitely compromised because the scam text knew my name, date of arrival, villa name and booking reference number. Algarve Vacation took the deposit for the villa from my credit card about 3 weeks before our arrival which was actually debited rather than a pending transaction as properties usually do. They were supposed to refund the deposit 4 weeks after our departure pending review of our usage. They contacted me to say they were delaying the refund because of damage we caused. They accused us of damaging a parasol and table. The parasol was damaged on our arrival and there was no damage to any table. It was only because my son was vigilant in videoing the property before and after and my saying that I was going to highlight my concerns with Vrbo who I had originally booked the villa through. At this stage they refunded the deposit within a few days in full (£777) without an acceptable apology for the stress they caused and without seeing the video evidence . Beware of this as other travellers have reported a similar situation of being accused of causing damage and getting fraudulent texts demanding payment. I would not book with them in the future for this reason. Other villas we have stayed at take the deposit as a pending payment within a week of arrival and it is refunded within a week of departure.
18 września 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Mrs Greaves,
Thank you for taking the time to share your detailed feedback. We’re very glad to hear that you found Villa Coral Bay to be excellent, and it’s good to know that the property itself was to your liking.
We are sorry, however, that the overall experience did not meet your expectations. We always aim to respond quickly to any issues reported by our guests, and we apologise if this was not reflected during your stay. Regarding the security deposit, the damages initially flagged were not identified prior to your arrival and were only noticed after departure, which is why you were contacted. We are pleased that you were able to provide proof showing the damage was pre-existing, allowing us to promptly refund your deposit in full.
We hope you can understand that our only intention is to preserve the villa in peak condition for all guests, and we regret any inconvenience this situation may have caused. We sincerely hope you will give us another opportunity in the future to offer you an improved experience.
Warm regards,
Algarve Vacation Customer Care
Beautiful spacious villa exactly as…
Beautiful spacious villa exactly as described. Looks nothing from the street but a hidden gem. Pool area gorgeous. Very peaceful. Shop a couple of minutes walk away. One Irish bar 3 mins away or top of strip 5 or 6 mins away although main strip is around 10mins. Great communication from agents. Really well equipped!
26 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear V Parker,
Thank you so much for taking the time to share your experience! We’re delighted to hear that you enjoyed the villa, its spacious layout, and the peaceful pool area. It’s great to know that the location worked well for you and that our team was able to provide helpful communication throughout your stay.
We truly appreciate your kind words and hope to welcome you back again soon!
Warm regards
Algarve Vacation Customer Care
We stayed at the villa with our family
We stayed at the villa with our family. We really enjoyed it. The villa was beautiful, clean, and there was plenty to do for the whole family. The contact with the host was very Nice. The responses were quick and helpful.
19 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Jacqueline Du Pont,
Thank you so much for your kind words ! We are delighted to hear that you and your family enjoyed your stay at the villa. It’s wonderful to know that you found the villa beautiful, clean, and enjoyable for everyone, and that our team was helpful and responsive.
We truly appreciate you taking the time to share your feedback and hope to welcome you back for another memorable stay in the future!
Warm regards
Algarve Vacation Customer Care
Villa Ushuaia
We recently visited one of the properties looked after by Algarve Vacation over the October half term break.
Even before arriving at the villa I was receiving payment demands for the balance from Algarve Vacations via email despite having paid in full via Airbnb. I was told that this was a scam but to rest assured there was no data leak. The villa itself was lovely and very clean, but overall quite tired and dated. We were charged £185 per week to heat the book, and although we booked the villa via Airbnb the payment for the pool was paid directly to Algarve Vacations (don’t do this if you want support from Airbnb with disputes). Unfortunately the pool developed an issue half way through our two week stay, I contacted the hosts but unfortunately it escalated creating what can only be described as a swamp. Again we contacted the organisation and asked for a partial refund on the pool heating bill considering it had become unusable and had clearly not been cleaned as would ordinarily be expected. It was honestly so bad had I allowed my young children to swim in it it would have been at a risk of serious illness; there were insects living in the pool!! I am still awaiting Olivia’s response after speaking with the host; although she was able to contact me to request a £97 reimbursement for an outdoor plastic side table that we did not break and for an outdoor plastic chair which had clearly been so severely sun damaged it broke when my 11 year old daughter sat on it. Thankfully she was as unharmed.
Communication has been shocking following issues at the property and unfortunately Airbnb only allow reviews up to 14 days after check out, it seemed unjust to leave a review in the midst of a dispute but as the resolution is that I pay £22 for the broken chair and Algarve Vacation are asked again by Airbnb to look into the pool heating fees I now feel it is time to leave a fair and truthful review of our experience.
27 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Catherine Beazeley,
Thank you for taking the time to share your feedback. We are sorry that your experience did not meet your overall expectations, and we apologize for the inconveniences you encountered during your stay.
We are glad to know that you found the villa lovely and very clean, although we regret that certain aspects felt dated or tired. Your comments are valuable, and they will be shared with the property manager and property owner for further improvement.
Regarding the pool issue, we completely understand your disappointment. Although the maintenance team attended as soon as the situation was reported, we are sorry that the problem escalated and affected your enjoyment of this amenity. We will be sharing your experience with both the property manager and the owner so the necessary improvements can be made to prevent similar situations in the future.
In relation to the items identified during the check-out inspection, our team followed standard procedure in notifying you, and we are relieved to know your daughter was unharmed when the chair broke.
We also apologize if communication did not meet your expectations at any stage. We will look into this internally to ensure better responsiveness moving forward.
Once again, we apologize that aspects of your stay were not as expected. We appreciate your feedback, as it helps us continue improving our services.
Kind regards,
Algarve Vacation Customer Care
Withholding €850 security deposit claiming false damages
Wish we had not booked with Algarve Vacation. Three of us stayed in Villa Los Angeles in the October half term. Since we returned home, Algarve Vacation have refused to refund our €850 security deposit claiming damages that we did not make to a coffee machine, freezer drawers and window blinds. We did not even use the coffee machine, only the kettle and yet they claim the drip tray has gone missing. We used the fridge but not the freezer. The blinds they claim we damaged were in a bedroom that we did not use (it was made up with four single beds and we used the other double room with ensuite). In fact, we emailed them first to let them know we had noticed the blinds were damaged in that room.
Please beware as other reviewers on this site have reported experiencing similar dishonest behaviour (some for blinds and fridge/freezers as well) from Algarve Vacation.
We have raised this as a dispute/chargeback claim with our credit card provider which is now being investigated by Mastercard. The bank have temporarily refunded our deposit in the meantime and now Algarve Vacation have 45 days to respond. I have also reported the company through official routes: Tameside trading standards (via the Citizens Advice Bureau) and the police (via Action Fraud).
Update 4 Dec in response to the reply from Algarve Vacation: we did not say at all, never mind repeatedly, that we would leave a review on Trustpilot. What we did say in our emails was that we had noticed there were numerous other reviews on Trustpilot of customers experiencing withheld deposits for damages they did not make. And that we took this to be a pattern of fraudulent behaviour and that we would report it to local trading standards, which I have done. The photos that have apparently been verified by the owner are false. We did not cause any damage to the villa. I would not go to the lengths of reporting Algarve Vacation to trading standards or the police if we had. I have left this review so other customers hopefully can avoid having a similar experience as us.
30 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear ALN,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations.
Algarve Vacation is a trustworthy and transparent company, and we take all claims and feedback seriously. While we understand your concerns, it is important to clarify that the damages in question were fully documented with dated photographs, which were sent to you and thoroughly reviewed. The decision regarding the deposit rests solely with the property owner, and as the management company, Algarve Vacation is obliged to uphold the owner’s final decision.
We acknowledge your reference in your emails to other reviews online on Truspilot; however, each case is reviewed individually, and allegations must be substantiated with evidence. In this case, the documented damages and the owner’s decision are accurate and legitimate.
We remain committed to providing a professional and reliable service to all our guests and regret that we were unable to meet your expectations on this occasion.
Kind regards,
Algarve Vacation Customer Care
The accomadtion was very clean and had…
The accomadtion was very clean and had everything we needed. A great location too.
9 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Joseph Birchall,
Thank you very much for taking the time to share your feedback! We are very pleased to hear that you enjoyed the cleanliness and the location of the accomodation, as well as the fact that it had everything you needed for a pleasant stay.
We look forward to welcoming you back for another incredible holiday in the Algarve.
Warm regards,
Algarve Vacation Customer Care
Alles was prima in orde!
Alles was, zoals wij al eerder ervaren hebben, goed georganiseerd.
Op tijd konden wij de sleutels gebruiken en waren alle ruimtes prima schoongemaakt en ook de jacuzzi stond gebruiksklaar.
18 października 2025
Opinia niezależna
Odpowiedź od Algarve Vacation
Dear Henk Konijnendijk,
Thank you very much for your wonderful feedback!
We’re delighted to hear that everything was to your satisfaction and that, once again, you found everything well-organised upon arrival. It’s great to know the check-in went smoothly, the rooms were thoroughly cleaned, and the jacuzzi was ready for you to enjoy.
It was a pleasure to welcome you back, and we truly appreciate your continued trust in us. We hope to have the opportunity to host you again soon.
Warmest regards,
Algarve Vacation Customer Care
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.