Algarve Vacation Recenzje 

521
•
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We had a fantastic holiday! The accommodation was lovely, and the pool was the perfect size for relaxing and enjoying our time away. The location was ideal, with shops, restaurants, and the strip all... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

This is our third stay with algarve vacations and definitely our best villa to date. We booked our transfers through the company as well this year which made finding the property so smooth. Communicat... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Wonderful location and close to everything. The villa was very clean and minor issues dealt with immediately. It was as advertised. Love the walking distance to the marina with a ton of restaurants... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Algarve Vacations, never again!!!! €10500 spent and we had no running water for 24 hours therefore toilets wouldn't flush and taps weren't working. With 12 people in the villa this was a HUGE sa... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wynajem wakacyjny

Napisane przez firmę

Algarve Vacation is your market-leading choice for exceptional property rentals in Portugal's enchanting Algarve region. With over a decade of excellence, our personally vetted villas, townhouses, and apartments promise an unforgettable experience. From tranquil escapes to exhilarating adventures, each property in our collection guarantees the best of the Algarve. Our dedicated Customer Care team and local experts ensure seamless journeys from planning to departure. Embark on a captivating journey through the heart of the Algarve with us – from the charming Faro area to the picturesque Alvor, including the exclusive Quinta do Lago, vibrant Vilamoura, lively Albufeira, serene Gale, scenic Salgados, enchanting Armação de Pera, captivating Carvoeiro, and bustling Portimao. No matter where your dreams guide you, we have a property perfectly suited to match your desires. From Faro to Alvor, your dream getaway begins here. Experience the Algarve with the market leaders at Algarve Vacation!


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

521 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 92% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(521)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 113

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

they never answer calls

they never answer calls, all via email. Also our data seems to have been compromised as constantly getting emails and messages from fraudsters knowing everything about the booking and propurting to cancel if more payments are not made.

23 lipca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Vijay Parikh,
Thank you for sharing your feedback.

We would like to clarify that all the necessary explanations and details about your booking were provided to you over the phone. Regarding the calls you mentioned, we have no record of having received any unanswered calls from you.

Please also note that, in order to secure any booking, there are specific payment deadlines that must be met, this information was communicated to you as well.

As for the issue of fraudulent messages, we can assure you that we take data protection extremely seriously. We strongly advise you to trust only our official communication channels and to never share personal details or make payments to unknown contacts.

If you have any doubts or need further assistance, please don’t hesitate to get in touch directly.

Best regards,
Algarve Vacation Customer Care

Oceniono na 5 z 5

Great location just a short walk from…

Great location just a short walk from the beach. The high street nearby had everything we needed, supermarkets, restaurants, and plenty of options to explore. Lots to do around the area, perfect for a relaxing and fun stay. Would definitely come back!

7 lipca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Thank you so much for your wonderful review Eric
! We’re truly grateful for your kind words about your recent stay with us. It’s great to know you enjoyed the location and found everything you needed close by for a relaxing and fun stay. We’d love to welcome you back anytime!
Warm regards
Algarve Vacation Customer Care

Oceniono na 1 z 5

ALGARVE VACATION IS A SCAM

ALGARVE VACATION IS A SCAM

I went to a villa VILLA BERMUDA with my family. We were firstly greeted by cleaners that had clearly just arrived before us, rushing around and trying to get the place half decent. With a foul smell in the kitchen, cigarette butts and algae around the pool, they clearly did not do a great job. We firstly took photos of the damages to the villa such as chairs, sun loungers and multiple broken locks on the doors. We emailed Algarve Vacations with the photos of the damages, THEY ARE NOW WITHOLDING MY £500 DEPOSIT USING THE PHOTOS I TOOK. They are accusing us of these damages, it was evident there was no prior inspection to the villa as the cleaners arrived shortly before us. I will edit and change this review if and when my deposit is refunded. So far they are ignoring me and witholding my deposit.

28 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

...

Oceniono na 1 z 5

Wish there was a negative star option…

Wish there was a negative star option…

Family of 7 all very excited to start off our holiday in lovely Portugal we soon realised that this wasn’t the case… Upon arrival we had realised many faults within the villa such as the safe not locking, mostly all locks broken on the doors, bottom of the pool had broken tiles, very strange fusty/damp smell about the place, cleaner still there upon our arrival, broken sun loungers, hygiene overall was a negative, I couldn’t really see what the cleaners had actually done. We took many pics of these things not even mentioning the live wires hanging out of the broken sockets but the list goes on! Then to be told at the end of our holiday back home trying to redeem our deposit, that WE have damaged the place. There isn’t anything in the place to damage to be quite honest, I couldn’t name one thing that was decent quality, all hanging on there by a thread. It’s a disgrace to even let people pay that price in the first place! We have still not revived our deposit back and the company itself is ignoring us…AVOID AVOID AVOID

29 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

...

Oceniono na 5 z 5

Perfect place for Family ❤️❤️

15 lipca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Daniel Renkiewicz,
Thank you so much for sharing such lovely comments about your stay with Algarve Vacation! We’re truly grateful to know that you found Villa Santa Rosa a perfect place for your family.

We hope to welcome you back again soon for more wonderful memories!
Warmest regards
Algarve Vacation Customer Care

Oceniono na 5 z 5

We had a wonderful holiday at Venice…

We had a wonderful holiday at Venice Apartment , Albufeira .
Seamless process from booking
until our departure.
The apartment had everything we wished for to make our holiday one of the best .
The presentation of the apartment was second to none and we will definitely return in the future .
The pool area was superb, plenty sunbeds and lovely grass area which was well maintained and always relaxing as not busy.
The location of the apartment is excellent , close to the main strip
and also the old town, however, situated in a quiet and peaceful street.

18 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Rosslyn Armour,
Thank you so much for your kind words and for taking the time to share your experience. We’re truly delighted to hear that your stay at Venice Apartment was so enjoyable and memorable. It’s wonderful to know that the apartment met all your expectations and that the location, pool area, and peaceful surroundings contributed to a relaxing holiday. We always strive to offer a seamless and comfortable experience for our guests, so your feedback means a lot. We look forward to welcoming you back in the future, it will be a pleasure to host you again!

Warmest Regards,
Algarve Vacation Costumer Care

Oceniono na 1 z 5

AVOID ALGARVE VACATION

Please please do not book through this company!! We booked through VRBO who we have used on our last 4 trips to Portugal but they 3rd partied it to algarve vacation.
We stayed at Villa bermudas in quinta da balia, a lovely area. The villa had been advertised as 5 star but when we arrived we were greeted with the cleaners who had only arrived at the same time as us 1600. They threw a few buckets of water round then left. We looked around the villa and were horrified to find none of the doors could be locked, 1 had been forced open and the lock was hanging off. The safe was damaged and fid nit work, the bathrooms were old and all had blocked plughole and one of the showers was over a bath which had a rust hole in it. Shower curtains were all filthy, the blankets on the bed were old dirty hairy disgusting things. The place smelt of damp, the pool had a layer of green algae on it and had broken tiles. All of the furniture both inside and out was broken including the sunbeds, chairs etc. Within 1 hour of arriving I had sent several emails and was told it was an operational fault. I asked to be moved to another property but had no response. On day 2 a man arrived to repair most of the door locks and the cleaners appeared again armed with a bucket and a mop. They could not clean the pool but took pictures of it and agreed it could not be used. On Tuesday, day 3, a man arrived and cleaned the pool however until the Wednesday, day 4 , it was unusable as the water was very merky. We had sockets broken off the wall, lights missing exposing live wired, beds that I did not feel comfortable on etc. Despite me reporting these problems, not much was done about it. We had to go out every day as the villa really was not a place to relax. The final insult is that when I got home to begin my compensation request, I received an email from algarve vacation saying they are withholding my deposit due to damage caused. I dont think it would have been possible to cause any more damage to this villa and I await their evidence of the damage. The kitchen was filthy and was equipped with disgusting cutting boards, dirty stained pots, broken doors, no kickboards so dirt was gathered under cupboards. I can prove every fact above and mote with the photos I have taken so algarve vacation have a fight on their hands. Please contact me if anyone wants to see the state this villa was on. DO NOT USE ALGARVE VACATION AND FO NOT STAY AT VILLA BERMUDAS !!

28 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Gordon Simpson,
Thank you for taking the time to share your feedback about your recent stay at Villa Bermudas. We truly regret that we were not able to fulfil your expectations on this occasion.

We are sorry to hear that some aspects of your stay did not meet the standards you expected, regarding the condition of the villa on arrival. We understand how disappointing it must have been to find cleaning still ongoing and issues with the locks, safe, bathrooms, and general maintenance.
Please know that we did send maintenance and cleaning teams to address the problems reported during your stay, and we regret that these actions did not fully resolve the situation to your satisfaction.

Regarding the security deposit, please be assured that any charge is always supported by clear evidence.

Your feedback has been shared with our management and property teams so we can continue working to prevent similar issues in the future.

Once again, thank you for bringing these matters to our attention.

Best regards,
Algarve Vacation Customer Care

Oceniono na 1 z 5

Stayed in one of your Marina villas

Stayed in one of your Marina villas, it was very very poor.
Out of date, walls were very dirty, broken tiles everywhere in pool area, very dangerous.
3 balconies'but NOT ONE OUTSIDE PEICE OF FURNITURE TO SIT ON OR A TABLE TO PUT A DRINK ON.
Bathrooms very disgusting ... old .... dark, no shower options.
we stayed for 9 nights, and not once did any housekeeping visit to refresh villa, laundry , or check pool hygiene.
Over priced , over rated ..totally disappointing ...horrible

11 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Ms. Judith Hutchinson,

Thank you for taking the time to share your feedback. We were genuinely surprised to read your comments, particularly given that the reservation for this stay was made by Ms. Jessica Hutchinson, who also shared a review on Airbnb shortly after departure.

On that platform, the villa was described as spacious, well-located, and overall lovely, with a few constructive suggestions for improvement, such as adding balcony furniture and lifebouy for kids at the pool area. These comments were helpful and aligned with the kind of feedback we always welcome and use to enhance the guest experience.

For this reason, the much stronger tone and content of your Trustpilot review come as a surprise, especially since no such concerns were brought to our attention during the your stay. We take all guest feedback seriously, particularly when it concerns cleanliness, safety, or maintenance, as we are committed to addressing any issues promptly.

We are sorry that the experience left you so disappointed and would have appreciated the opportunity to assist during the stay. Had we been made aware of these concerns at the time, we would have done our utmost to resolve them.

Kind regards,
Algarve Vacation Customer Care

Oceniono na 5 z 5

Otimo serviço

Otimo serviço, rapidos a responder e prontos a esclarecer e ajudar em tudo

4 lipca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Estimado Ruben,
Muito obrigado pelas suas palavras tão generosas. É extremamente gratificante saber que reconheceu o nosso compromisso em prestar um serviço rápido, atencioso e disponível.

Valorizamos cada detalhe da experiência dos nossos hóspedes e procuramos, em cada interação, garantir que se sintam apoiados e bem recebidos.

Esperamos ter o privilégio de o receber em breve para mais uma estadia memorável,

Com os melhores cumprimentos,
Algarve Vacation Costumer Care

Oceniono na 5 z 5

The villa itself was first class and…

The villa itself was first class and all communication was easy and effective.

7 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Paul,
Thank you for your continued support and for sharing your experience with us!

We are so glad to hear that you enjoyed your time at our Villa and that everything was according to your liking.

Thank you for choosing to stay with us, and we hope to welcome you back for another memorable stay in the future!

Best regards,

Algarve Vacation Customer Care

Oceniono na 5 z 5

Amazing Villa

We had an amazing stay in this beautiful villa. It’s in a great location about a 10 minute walk from a beautiful beach with fabulous beach bar. The town itself is a bit further away - a 30min walk or 5 mins by car. There are also 2 fabulous restaurants within walking distance of the villa. The villa had everything we needed for our stay and we were really grateful for the little things like the ample supply of towels and starter pack of cleaning products. The villa was very spacious with lots of areas to hang out in and the pool was fab. Thank you to Olivia and the team for your great communication and support during our stay!

31 maja 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Ciara McEvoy,
Thank you so much for your kind words and for taking the time to share your experience!
We’re thrilled to hear that you had such an enjoyable stay at the villa and that you appreciated both the location and the little touches we carefully prepare to make our guests feel at home. It’s great to know that the pool, outdoor spaces, and nearby restaurants all contributed to a memorable holiday.
A special thank you for mentioning our team everyone we are truly dedicated to making each stay as smooth and enjoyable as possible, and your feedback means a lot to us.

We would be absolutely delighted to welcome you back anytime!

Warm regards,
Algarve Vacation Costumer Care

Oceniono na 1 z 5

Please read before you book!!!!!

Please read before you book!!!!!

Vila Sol Vilamoura

While the booking process itself was straightforward and we appreciated the inclusion of airport pickup and return, the overall experience fell significantly short of expectations. Please find a summary of the issues encountered:
• Airport Pickup: Despite being offered airport transfers, the driver did not arrive until approximately 40 minutes after we had collected our luggage. I called your office twice during this time and was incorrectly told on both occasions that the driver was already present.
• Check-in Procedure: Check-in was not permitted until 4 PM, and we were not allowed to leave our luggage at the villa in the interim. This forced us to travel all the way to Albufeira and back. Charging guests for this inconvenience is, in our view, unreasonable.
• Early Access Refused: We were traveling with a 9-month-old baby, as mentioned in prior email correspondence. Denying early access—without offering any alternative, even for an additional fee—was extremely disappointing and lacking in basic hospitality.
• Misleading Advertisements: The villa does not resemble the images advertised online. The discrepancy between the actual condition of the property and the promotional images constitutes false advertising.
• Poor Condition of Villa:
o We vacated the property within 1.5 hours due to its unacceptable condition and secured alternative accommodation.
o Dirty cloths were found in two rooms.
o A bathmat was carelessly left on the bathroom floor.
o Severely damaged kitchen units
o Sign stating “do not put toilet paper down the toilet as it will block”, putting sanitary toilet paper in a bin is very unhygienic.
o The general state of the interior was poor and not as represented online.
o A dehumidifier was running on the ground floor, indicating possible damp issues—highly concerning given the presence of an infant.
• Lack of Support: Throughout this experience, it was extremely difficult to get in touch with your team. Calls went unanswered, and no assistance or alternatives were offered.
• Ongoing External Work: While we understand that construction work may be outside your control, you failed to inform us about this in advance. This is especially concerning given our prior notice about traveling with a baby and our desire for a peaceful, relaxing stay.

29 maja 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear George,
Thank you for taking the time to share your detailed feedback regarding your recent experience.

We are truly sorry to hear that your stay did not meet your expectations, and we regret that you found the villa unsuitable for your family due to the situations mentioned.

Regarding the airport pick-up, we would like to clarify that according to our records, your flight landed at 09:45 and our driver was at the airport at that same time to welcome you. We apologize if there was any miscommunication or delay in locating the driver upon arrival.

As for the check-in procedure, we kindly remind you that, as clearly stated at the time of booking, check-in is scheduled from 4:00 PM. This timing is necessary to ensure each property is thoroughly cleaned and prepared for incoming guests. We understand that this may have been inconvenient, particularly when traveling with a young child, but access was not refused, it was simply in line with the standard policy.

We are also sorry to hear that you were disappointed with the condition of the villa. However, we regret that you chose to vacate the property within such a short time after arrival without giving our team the opportunity to assess or address the concerns raised. Had we been given the chance, we would have done our utmost to resolve any issues on site and ensure your comfort.

With regard to the construction work in the surrounding area, we understand that this may have caused some inconvenience. Please note that such external factors are unfortunately beyond our control.

Once again, we sincerely regret that we were unable to provide you with the experience you were hoping for. We value your feedback as it helps us continue to improve, and we hope to have the opportunity to better serve you in the future.

Kind regards,
Algarve Vacation Customer Care

Oceniono na 5 z 5

Fantastic villa

Fantastic villa, booked via VRBO but then passed to Algarve Vacations to deal with ,Villa Casa Das Dunas, Algarve. They were fantastic to deal with, villa was a little tired in the odd place but it added to the charm. The location was absolutely stunning, it was huge, it was certainly large enough for our group, we absolutely loved it.
Olivia Grimes was just amazing ,so much so we have just come back and booked another villa with them for our group for next year.

5 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear gillian wilkinson,
The entire team at Algarve Vacation is absolutely delighted to hear that you had such a fantastic experience during your stay at Villa Casa das Dunas.

We’re thrilled that you found the location stunning and the villa spacious and charming for your group. It’s wonderful to know that Olivia made such a positive impression. Thank you so much for your amazing comments!

We truly look forward to welcoming you back next year and providing another memorable stay!
Warmest regards
Algarve Vacation Customer Care

Oceniono na 5 z 5

Great customer service

Great customer service. Clear and honest information and very helpful. Always superbly fast in answering e-mails.

31 maja 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Klant,
Thank you so much for taking the time to share your kind comments about your recent experience with us. We are truly pleased to know that you appreciated our customer service and found our communication clear, honest, and responsive. Thank you so much, it means a lot to our team!
Warm regards
Algarve Vacation Customer Care

Oceniono na 1 z 5

BE CAUTIOUS FOR ALLEGED DAMAGE

We want to warn future travelers about our experience with Algarve Vacation. After an otherwise pleasant stay at Villa Laura in Albufeira, we were confronted with a damage claim for a glass door that we did not use during our time at the property. The door in question was locked for the entire duration of our stay. After expert evaluation based on the photos, the crack in the glass appears to be a so-called edge crack, which is highly unlikely to be caused by human interaction. These types of cracks typically result from internal stress, temperature changes, or flaws in the glass itself.

Despite our explanation and the fact that we are fully insured through travel and liability insurance (so it is not in our interest to withhold any damage), €560,88 was withheld from our credit card deposit without further discussion. At no point we were given the opportunity to dispute these claims before the deposit was withheld.

Communication was difficult, as the company was only reachable via email, and responses were often delayed. It took almost 2 months before we received a quote or invoice and timestamped photos related to the alleged damage. Even now, not all of our questions have been answered.

We also encourage others to read the reviews on Trustpilot: 29% of them are negative, and many describe similar experiences involving damage claims after checkout.

We find this an unreasonable and unfair practice, and we feel that costs were wrongly charged to us. Unfortunately, this has significantly impacted our overall holiday experience. We advise others booking through Algarve Vacation to be extremely cautious and to thoroughly document the condition of the property both at check-in and check-out.

17 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear William,
Thank you for taking the time to share your opinion regarding your stay with us. We genuinely regret that your experience was affected by this situation.

However, we would like to clarify that all our properties are carefully inspected both before guests' arrival and after their departure. This standard procedure is in place precisely to ensure that the condition of the property is documented and to identify any damages that may occur during a stay. In this case, the damage was reported by the property owner and supported by photographic evidence.

We understand that this may be upsetting, especially when you believe you were not responsible for the damage. We also emphasize that the deposit was held in accordance with the rental terms.

We are sorry if you found communication to be delayed. Our team does its best to respond as promptly as possible, especially during busy periods. That said, your feedback has been noted, and we are reviewing this internally to see how we can improve both our communication process and the clarity of our deposit handling procedures.

We thank you once again for your stay and for raising these concerns. They help us improve and maintain transparency with all guests.
Regards
Algarve Vacation Customer Care

Oceniono na 5 z 5

Wow - Unbelievable Villa

What an amazing villa!! We went as a group of 8 lads and all had the greatest experience in Albufeira, mainly due to the villa we stayed in. Really ideal location, brilliant modern layout and facilities. The service provided by the agency was quality as well, very welcoming and friendly. Overall, it was the best holiday we’ve had and we will definitely be looking to book this every time we come to Albufeira.

12 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Ethan Barnes,
Wow! Thank you so much for the amazing feedback! We're happy to hear that the villa played such a big part in making your trip to Albufeira unforgettable. It’s great to know that everything from the location and layout to the service and cleanliness met your expectations.

Hosting your group was a pleasure, and we’d be thrilled to welcome you back anytime. We’ll be here whenever you're planning your next visit — 10/10 guests as well!
Kind Regards,
Algarve Vacation Costumer Care

Oceniono na 5 z 5

Special shout out to Olivia Grimes

Special shout out to Olivia Grimes! Very friendly service and always replied to all the questions we had!

6 czerwca 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Ellen Coesel,
Thank you so much for taking the time to share your kind comments about your recent stay with us. We're delighted to hear that Olivia Grimes provided such friendly and helpful service, your compliments will certainly be passed along!

We’d be thrilled to welcome you back in the future.
Warm regards
Algarve Vacation Customer Care

Oceniono na 5 z 5

Really good to deal with from start to finish

Villa was brilliant. Company were great to deal with and available to chat to whenever needed.

20 maja 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Sam Mendoza,
Thank you so much for taking the time to share your wonderful comments about your recent stay with us. We're thrilled to hear that you found the villa brilliant and that our team was helpful and responsive throughout your experience.

We’d love to welcome you again in the future!
Warm regards
Algarve Vacation Customer Care

Oceniono na 5 z 5

Excellent experience in Albufeira

From initial booking, to arrival at our accommodation, the service we received from Algarve Vacation was excellent. The villa exceeded expectations, and was clean throughout on arrival. We had plenty of room as a big group, and were
contacted a couple of times throughout our stay to check
everything was as it should be. Wouldn't hesitate to return to Villa Eagles Nest and certainly use Algarve Vacation again.

29 maja 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Susy Greenwood,

Thank you for taking the time to share your experience with us!

We are truly pleased to hear that your stay at Villa Eagles Nest met , and even exceeded, your expectations. It is particularly gratifying to know that both the quality of the accommodation and the service provided by our team contributed positively to your visit. Ensuring our guests feel well-supported from the moment of booking until the end of their stay is one of our top priorities.

We greatly appreciate your kind words and your recommendation, and we look forward to the opportunity of welcoming you again in the future.

Kind regards,
Algarve Vacation Costumer Care

Oceniono na 1 z 5

DO NOT BOOK WITH THIS COMPANY

We stayed in Villa Borocay. It was a lovely villa, but it was infested with ants. We reported this to Algarve Vacation and they said they would send someone out; they didn’t. They just told us to buy products from the supermarket, which we did, but couldn’t put it everywhere as we had a crawling baby. 2 days after returning from our holiday we were told we had caused damage to the property and wouldn’t be returning our security deposit, but they wouldn’t tell us what damage we had caused. 9 days after we returned they sent us photos of damaged towels and an invoice. They hadn’t even washed them!! They did not provide a bathmat for the bathroom so we used a towel, which got dirty and covered in dead ants. This is not our fault. They have returned some of the security deposit, but not all.

21 maja 2025
Opinia niezależna
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Odpowiedź od Algarve Vacation

Dear Sarah Forey,
Thank you for taking the time to share your comments regarding your recent stay with us. We’re glad to hear you found the villa lovely, though we’re genuinely sorry that your experience was affected by the presence of ants. Please note that, especially during the warmer months, ants can occasionally appear despite regular preventive measures. We apologize for any inconvenience caused and regret that our suggested solution did not meet your expectations.

Regarding the towels, as you may understand, the items in question were extensively damaged and remained unusable even after washing. For hygiene and quality reasons, we cannot reuse towels in such condition for future guests. The photos provided show the extent of the damage, which is why a portion of the security deposit was retained, in line with our policy.

Kind regards
Algarve Vacation Customer Care

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