Airbnb Recenzje 

I would give it a zero if I could, I had a previus bad experience and didn't say anything, but I recently booked a place in corner brook and had to go through hell to finalize the deal, then I had to cancel because of medical reasons, I was on the phone for 2 hours trying to cancel, and then they were still gonna charge me, the rate was $73 , total price $84 , for Airbnb getting their share, Today finally I got my refun of $73 with Airbnb keeping their share up ti the $84, damn crooks, I will never again book with them and I will never recommend anyone doing so, the company is a total rip off.

First, I would be giving this review 0 stars if I could, but TrustPilot doesn’t give me that option.

My daughter booked a Dacoh three-bedroom apartment via Airbnb for a family reunion, which turned into a nightmare. The cost was over $9,000 for 11 nights. The listing online showed three double bedrooms. Upon arriving at the apartment after a long flight from London, to our horror, we discovered that the one of the bedrooms did not have any windows, just a piece of glass to give a photographic appearance of a window. Another bedroom had a window boarded up. So, in fact, what was advertised as three bedrooms, only had one habitable bedroom and we couldn’t possibly stay. My daughter was flying in the next day, so we contacted her to explain the situation and tell her the Airbnb listing was misleading and we couldn’t stay there. We asked her to cancel the booking because the apartment could not fit all five members of the family due to the lack of habitable bedrooms. My daughter promptly contacted Dacoh to notify them that the bedrooms were not habitable and requested a refund due to the fact she had booked a three-bedroom apartment and this clearly was not. After we left, Dacoh sent her pictures of the window that had been boarded up opened, stating that the apartment now has two bedrooms with windows. They later admitted that they had removed the boards to take the pictures.
Despite my daughter’s efforts to point out Dacoh were in breach of local laws mandating what could be considered a habitable bedroom and, further, in breach of fire regulations, they persisted in saying that the booking could only be cancelled with a 100% cancellation charge.
My daughter then tried to enlist the help from Airbnb but they were anything but helpful. They didn’t try to mediate a resolution between the parties and seemed only interested in taking their cut. To this day, we do not know if they verify if accommodations are fit for purpose or that the tenant had a tourist permit- this would enable us to know that it was a legitimately operated business and this would be fit for purpose. We asked for permission to take a surveyor to look at the property as the credit card company would help if we got an independent surveyor. Not only did Dacoh refuse, but Airbnb also did not lift a finger to make it happen.
After the lack of assistance from Dacoh and their continued rejection that they were in any way at fault, we were told that we had to communicate with the Airbnb Trip Experience Team who, we were advised, would handle the matter and investigate the problems. Airbnb were just as unhelpful as Dacoh and would not investigate the fact that a property was being let on their website which was in breach of the Construction Code leadings guests to be mislead.
In order to resolve this matter independently, my daughter has unfortunately had to take legal proceedings on both Airbnb and Dacoh.
I highly recommend that, when using Airbnb, you apply the principle of ‘caveat emptor’ (let the buyer be aware) as, it would appear from their behaviour in this case, they are only there to protect the property owners and not the guests.

WARNING for Canadians. AirBnB now takes an additional 30% USD from your rental income and submits to the US Government. So you're getting double taxed - AirBnB forces you to pay the 30% tax by taking it off any rental income you earn. Then you have to declare that income in Canada and pay tax again. They don't tell you this upfront so it's a shock. I thought I had $600 coming to me and inquired when I just got $400. AirBnB told me after that fact and said sorry - not our problem.

The website is great to find host all around the world. We have use it I think almost 20 times, the booking is easy, sometimes there is discount for a week stay, some useful filters (breakfast, kitchen, wifi...).
Once our host ( not Airbnb) cancelled our stay in New York one week before we arrive, we were disapointed, but Airbnb was quick to give our money back, they even give us a 26€ voucher.
You just have to be sure about the host, read the reviews, check if you are allowed to cancel and everything will be fine!

A bad company. They made a problem due to their software and cost me loose two reservations. I mentioned to them their error, they denied. I proved them through screen shots, now they agreed that it was their software error. I asked them to pay me the loss of gain, 270$, they refused. I told them I'll switch to an honest company. I knew from Airbnb client service that the company is is Asia and using USA phone number !!!!!!!!! They refused to specify which country, no answer from them, may be in India? Am not sure.

Airbnb Canada lists their prices in CAD on Airbnb.ca then with no warning bills are generated in US and most notices do not show usd. This Canadian listing on a Canadian website should not involve billing in US dollars which is both very confusing and generates exchange costs not reflected in the website advertising. Airbnb were unapologetic and will continue in the same vein despite the confusion and added cost to customers.

I cancelled my reservation to Kingston 10 days before the check-in date and did not even receive a full refund or a 50% refund.
I had a bad accident and broke my ankle three months prior and thought I would be walking by then, but when I started my physiotherapy and they advised me that I would still not be walking, that's when I cancelled my reservation.
I went through the "extenuating circumstances policy", provided my surgeon's opinion in a two page form, my disability insurance letter, pictures of my foot and my surgeon... Only to be told that my case did not qualify and only provided me with a refund of $41 CAD and a credit for a future reservation.
I don't want a credit, I just told them that I am unable to walk for who knows how long.

Hola, bueno esto a sido una mala experiencia, la chica del alojamiento no estuvo a la altura, estube buscando po casi 3 horas la dirección y no hubo manera alguna de encontrarla, y ademas llamdo por telefono y tampoco pues no se ke hacer talvez podria devolverme los dineros.........!!

Airbnb was rude about helping us with refund fir bed bugs. Host lied and said they didn’t exist. She was infested. She was more concerned about her rating than bed bugs. Airbnb deleted my first email to them and my first request to host fir refund. Then said I hadn’t responded in time. They also said I should have stayed in the infested dump until host could fix problem. Told them to csnvrl all further reservations snd give me refund. I was done. The host is at 2 Rue Malherbe in Nantes. Avoid like the plague.

Two friends and I came to Ottawa for a mini vacation and booked an Airbnb through Airbnb.ca. It was our first time doing so, and we thought the website seemed good to go through to find accommodation. However, upon arriving to Ottawa we found that our host wasn’t responding to our messages, there was no key available to our unit, and he had given us the wrong phone number. We called Airbnb support for help and they were wonderful. They gave us a 10% credit and helped us find a new place to stay. They also paid for us to go for dinner, and when we had an issue with payment going through, they put us up in a hotel for the night. It took a while to get the new accomodation, but Airbnb was incredibly helpful throughout the whole process.

Terrible customer service reps. They frequently refuse to listen and often act very rudely.

What started out as a great New Years Eve weekend with my wife ended up being screwed..... Everything that was planned got messed up. I booked a Condo using AIRBNB.com a week ago and everything was confirmed by HOST ( FROM THE VACATION DEPOT ). I am pleased to be able to accommodate your trip to the Ridge On Sedona, AZ Resort, studio unit!!
This invoice covers everything except the following:
1.) Resort fees, plus tax (approx. $10.00 per night)
2.) Meals, incidentals, theme parks tickets, pay per
use amenities, rides, attractions etc.
My Best,
Robin from The Vacation Depot

and they took out the money out of our account. We drove 4 1/2 hours to get to Sedona, AZ Saturday morning .... only to have an email that AIRBNB.com cancelled our reservation 2 HOURS BEFORE CHECK IN..... said something about the host ( The VACATION DEPOT was out of town.....) Being a holiday weekend, everything is booked now and the only rooms available are $350-400 a night and they already took our money. This was the first and last time I will use The Vacation Depot..... I had to drive another 4 1/2 hours home ..... I saved up the money to take my wife on a nice trip and ended up being the day from HELL .. Oh yeah we will get our money back in 5 to 15 days.... Doesn't help us get us a hotel... In cancellation email was another more expensive listing from same host..., another splat in the face. calling hotels and the all all booked. no computer to spend hours trying to find a guaranteed room. I'm a diabetic and my insulin is getting warm now which makes it no good because I didn't expect to be turned away hours before..really..... I'm about to climb on a helicopter tour that I booked when I thought I had a reservation....... Find me another Condo to stay at the same price range.... don't send me more chances of a cancelled reservation at rate of $300-$400 a night.seeing my Wife's face of disappointment hurt me and just made me more angry.... we planned this trip for a while.. and instead of going with a hotel (a sure thing when rooms were available) I went through you guys..

I booked three different apartments with them in June 2017, Tuscany, and am now looking to book three in England for June 2018.

All went well with the three in Tuscany. (One was fabulous, one was fine in all respects, and one was fine but the parking situation - on the street - was very problematic.) There is one thing I hate about their web site. I enter the name of a small town or village. It then shows me 20 listings ... and some are 30 or 40 miles away from where I want to stay. Given enough time on their Web site, I always manage to find one that is close enough to the preferred location, but that is so tedious.

Otherwise, Airbnb is better than any other site I have found for booking an apartment instead of a hotel. More listings, more information about each one, and a quicker reply from the property owner about a question I had.

One suggestion: If you decide to book in the downtown area of a city, or in a medieval town in Europe, parking can be a problem. Yes, there may be on-street parking BUT a spot may not be available, and in a medieval town in Europe, getting to the apartment can be a problem; many of the streets are closed to cars or are one way. On-site parking is definitely preferable, in my experience, and I would never again book an apartment in the heart of a medieval town.

DO NOT USE THIS SITE EVER! Their customer service is worse than any other company I have ever used! It is just as bad whether you are a guest or a host. Use VRBO instead!

I booked two houses on Airbnb when I traveled to Montreal and Quebec City. The hosts were nice and the places were clean. When I struggled to find my way to my residence, airbnb showed me the detailed address and helped me to contact with my host. Nice service!

I have used Airbnb multiple times with my friends but with their account since they all enjoy getting reviews in personal accounts in order to boost their trustworthiness since they are all frequent traveler.

That said, this year in June 2017 I was invited to celebrate my friend's birthday at a chalet that accommodated 16 visitors. During this event, I had an accident and trip but managed to keep my balance thanks to the bed's canopy rail that I grab on to for support and unfortunately it broke. I failed to inform the host about it, but I did not deny the fact that I was the one that broke the rail and owns my action. Little did I know, the host extorts me by demanding to pay $2100.00 to replace the whole bed instead of compensating for the single piece of the bed. She then files a claim with Airbnb Resolution Center to sort this problem, and she had won the case without further investigation and have simply relied on the pictures provided by the host and a new price review base on the price of a new bed that she would purchase in order to replace the current one. Do note that 1 piece of the bed broke and it is fully functional as a bed and it does not cause the visitors to have any safety issues. I simply received a letter from the resolution team that this matter is no longer debatable and that they have made a conclusion that the bed must be replaced for $1759 CAD.

I've heard and read horror stories about Airbnb experience mostly involving their host and very little about their users.

From this point on, I have concluded to never support Airbnb in any way and have deleted their app. I honestly hope this review can be insightful to some of you and please beware with your host and I repeat not all host are unreasonable.

I had booked confirmed a cottage for this summer for 3 nights. I received confirmation and they had charged my full $1750 for the rental with more than a month of advance.

They call me this morning to tell me the renter wants a 4-night minimum and that if I don't take the 4th night they will cancel. I said that wasn't the amount agreed upon, and booked. But they canceled my booking for not wanting to extend. This is long after I had forwarded my confirmation to my friends and family to show it was all confirmed. It's embarrassing and unprofessional.

They then tell me that it will take 7 days to see the money back on my CC, which is complete nonsense for any normal, above-board organization.
I will never book AirBnB again, and every time I try something shady happens, it's not worth the effort, other authorized cottage rental sites are much better.

Gabrielle

same like below

BAD experience as a host.

even when my guest is willing to pay a portion of the money requested.

AIRBNB is not reopening the case

when you call they basically just hear you and regurgitate back when you mentioned to them without doing anything.

Not a single action is done.

HOST INSURANCE is a dupe.

CS would not advise on what to do

The way how my case manager (Jess from Australia) handled my case was even worse than my experience as a guest that I was reporting

They don't won't to hear from you when there is a problem as a host. Don't believe me. Try to contact them. Good luck!

Anytime their is a dispute they will side with the guest. It's like they steal money from your pocket.