Airbnb Recenzje 

Be carefully using this company to rent your property

Airbnb did not protect us as host

Thousands in damages and losses

Their claim to collect a deposit is not real- and they really misrepresented it.

We had to jump thru hoops to resolve the issues despite having clear evidence that a guest caused major damages

And Airbnb has lots of little ways to catch you - and they do not make sense
Like if you rent your condo to a guest for eight people and they bring nine you can’t charge more unless you explain at the beginning that there’s a cost for additional guess - even if you say you can’t have more than 8 people in the condo

ridiculous

Nearby Air B&B. What has changed here in the last year? Wrong phone numbers to call is not a typo but intentional. Home is his bunker, likely greater income from the sale of videos.
In the case of Tuel below no appeal.
BOTH CLIENTS WERE CONVICTED. Last air b not be client. A criminal court case is a long process.
3 years later the trial on-going. Closing arguments were May 2022.
Tuel has appealed the verdict in late 2023.
Verdict: Guilty on several counts.
Awaiting sentencing. 15+ or - counts.
Sentencing date: August 23, 2023
Continued sentencing October 30, 14.00hrs.
Whitehorse, Yukon, Canada.
It will be a written judgement.
For more info country code (1) 867-667-5441 to obtain the docket number for further information.

Now, air bnb did an extremely poor analysis of outcomes. My last air bnb guest 6 weeks later in the custody of police pending second degree murder charges +. air b&b investigator was named alana, european accent. No capital letter. Junior individual.

The scenario: Arrival of host/my house, 1 person came in first to inspect the inside of my house. I asked are you Malakal Tuel my guest? Complete name is Malakal Tuel(refer to the department of justice of the Yukon Territory, Canada. He(Leader) said no, “Malakal Tuel is waiting in the other car”. Leader looked around inspecting in an odd way the house interior. Leader, then walked to the entrance, open the door and waved to Malakal Tuel to come in. Malakal Tuel came in with a laptop, goods and 2 bags. So far not the usual B&B interaction, nor much if any eye contact. As I come back to the room to carry on greeting Malakal Tuel something is being placed under the bed. Leader is still in bedroom with Malakal Tuel. Odd look from both. Malakal has more goods to get from his car. Both walk to the entrance door to go and gather the rest of Malakal Tuel goods from the car. At this point I am extremely curious of the bags placed under the bed. I walk back to the bedroom to look and Leader is rapidly back to the bedroom taking the bags from my hands. I asked: What is in those bags. I am being violently pushed around in my own room and the bags are removed from my hands. I escape my room, looking for my cell to call the police. At this point both are leaving rapidly my house and property in their respective vehicles. Unknown what was in the bags. In this process, a roommate lost a back pack which was at the entrance door, back pack was never seen again. 2 days later back pack has been recovered. 1 of the 2 men came back to the house to recover a tablet left behind during their escape. Then again is it 1 of the 2 men or someone else on their behalf. My roommate gave the tablet. I was not home. Tablet was exchanged for the back pack taken away from my house on their escape. I checked the name Malakal Tuel and it is by far NOT a pretty past. Dangerous guest, in and out of correctional facilities. I will not risk my health, life to please or enrich air bnb. Negative. F for air bnb. Fail, as in university grading. Air bnb does not care for neither hosts or guests. Since this last suspicious guest and the incident at my house, I have been receiving more junk mail than I ever received in the last 5 years. Do notify the police. And 6 weeks later, PUBLIC: "New charges have been laid against two men allegedly involved in Sunday's shooting in downtown Whitehorse, including another count of attempted murder". God did I ever do the right thing. Air b&b, has limited moral values. Moreover, juniors dead end staff. Let us unite against air b&b. Do notify the police. This guest will no longer be renting anywhere for a while. Malakal Tuel is in custody. He is in detention along with his leader/buddy Joseph Wuor. All info now public. Whitehorse, CBC.ca and so much more from other jurisdictions. Department of Justice, Court services dockets, Whitehorse, Yukon Territory, Canada. Since the arrest of both parties the amount of junk mail to my air b&b email account has been almost NIL. Malakal may be a name. It is also an area in south Sudan.
GO VRBO. VRBO.com
To the public, there is a way to bring air b$b to justice and to its obligation to be a true and healthy organization. At this point, it is an organization purely made of juniors. Air b&b does not live to its mission statement.
Sentencing date: August 23, 2023
My neighbor has air b not b and moral value equal. Full camera outside and?

Luxury Manasion Rentals
1441 Robmar Dr Beverly Hill, CA
If you are 65 years or older and not planning on using the basketball court, play music or make any kind of noise, not have visitors and don’t mind having the owner watch you on camera, this would be the place for you.
If you have children and/or would like to use the pool, the basketball court or play music at any time of day and don’t want the owner watching you and your guest on cameras this is not the place for you.
Check in time is 4:00pm
First the neighbor came to the place at 5:00pm complaining about the boys playing basketball is to loud and they should stop. Once I told her I was not going to stop them from playing. She called the owner that’s when it all started. The owner Kimberly Garrett than texted me about the neighbor’s complain. The next complain was a text from Kimberly Garrett stating the neighbor saying it was loud music coming from the house, I asked Kimberly Garrett to please call me so she would hear it’s no music playing. I was waiting for her call, but instead Kimberly Garrett sent security. Her security person came and called Kimberly Garrett confirming there was no music playing. At this point I statement to Kimberly Garrett I feel we are being harassed and would like a refund. we would leave her property. She stated she would like us to stay but noise travels to her neighbor. The contact stated no loud noise after 10:00pm. Next the neighbor called the police stating we has having a party. I invited the police in, but they stated it was no need for them to enter the property because they could tell it was not a party or loud noise coming from the property. I texted Kimberly Garrett about her neighbor calling the police she stated she sorry, but I did have to many visitors coming in and out so Kimberly Garrett send security over again to count how many people that’s in the house visiting. Kimberly Garrett knowing all the complains was false, she stated because you had to many visitors and to many complains from the neighbor, she wanted us to vacate immediately. Security stated we are not the first people of color this happed to with this same neighbor complaining. Kimberly Garrett stated she know we had visitors because she has cameras on the property and was watching us. This all happen within 10 hours or less. All I wanted was a refund because I wanted nothing else but to leave. I’m still waiting for my refund

sono stata truffata con un annuncio di una casa non che esiste, l’account hackerato (dice la ex proprietà dell’annuncio che oramai da 1 anno che non lo gestisce più) e a causa di ciò sono rimasta senza casa e senza soldi
Non c’è stato verso di entrare in contatto con assistenza airbnb e dover cercare altro, è stato difficilissimo con ferragosto alle porte, ho dovuto affrontare ore di viaggio con il caldo e stanchezza addosso e soprattutto la rabbia
Non mi merito queste esperienze che sto vivendo un po’ a causa vostra per mancanza di controlli e di servizio clienti adeguato e pronto. Pessimi!
Nella mia prenotazione precedente ho riservato un monolocale, quando sono arrivata ho scoperto che era un garage Umido, con scarafaggi camuffato da monolocale senza luce ne finestre.
Ho dovuto fare effettuare sempre io la cancellazione perché l’assistenza non risponde e se non lo avesse fatta io avrei dovuto pagato sempre per l’intero soggiorno senza averne usufruito.
Vergognosi
Account da cancellare immediatamente

Is there a zero star review? if there was this one would be a classic case.

Sequence of events:
1) Book a cottage: Informed two days later that the cottage is not ready
2) Book another cottage, only to be informed that this booking also is not ready. Airbnb and the owner both put the blame on the other.
3) Airbnb issues a coupon as a "we value you" gesture with conditions such as "within the next 4 weeks" and "over a certain amount" - very sneaky conditions so no one can use it
4) Upon reaching out to the Customer care, they take six days to respond with a standard reply with a link to their policies saying we can do nothing
5) And here is the best part (Rhon) the customer care agent closes the ticket stating i have to open a new one - Wow! now that is world class Customer experience

Well played Airbnb ... I guess this is your version of Customer experience :-(

I've generally had good experiences with Airbnb over the years, but their refund policies during this current pandemic have been far from reasonable. I will not be using their services going forward.

I recommend that people try to find other places to rent then going through Airbnb. I had booked a house in Thunder Bay, Ontario for a wedding but I had to cancel due to Covid 19 and the restrictions the government past. I cancelled my reservations 2.5 months before the check in date. I emailed my host first and he/she told me that i need to let airbnb know . I asked my host about my refund since I paid over $600.00 for the rental and he/she told me do now worry I will get my refund. So I did not get my refund. So I emailed my host and they said that I will get my refund. So I called Airbnb and I showed them the email that the host said that he will refund my deposit if Airbnb contact him. Airbnb did contact them and the host refused to give me my refund. So please people be careful who you choose to rent from.
I have no problem people making money but not to rip them off.

I'm Airbnb host for the last 4 years and every year their services and costumer service is getting worst and worst.
airbnb as a third party has to solve the issues between guest and host but I have 3 cases open since 2 months ago and no one is replying me back.
every time I call them, they are saying we sent your case to our supervisor and they will call you in few days but no one called me!!!!!
This is ridiculous

Booked an Airbnb January 12/20 for my daughters wedding which would have taken place in Fernie BC Silver Rock Condo July 25/20. Due to Covid her wedding was cancelled and out of courtesy to our Host DAVID we gave him ample notice that we would need to cancel our reservation due to covid which was beyond our control. They were notified May 5th.
Our deposit was $827 and the only refund they gave us was $104, not the 50% in our contract because according to them they charged us a $265 cleaning fee that they never incurred because we never stepped foot in the condo plus some crazy tourist fees and taxes that he never had to pay. After hours and hours on the phone and chat lines we finally received our cleaning fee back. Airbnb had exceptions to cancellations including Covid but they did not honor what they advertise. I have uses VRBO and Airbnb previously but I've never had to cancel so never have been challenged for refunds. Buyer beware, don't trust non government regulated services or you might have to bite the bullet as I have encountered.

I will never book with airbnb again. I have asked to get a refund for our stay in Toronto in June. This pandemic will not be over!!! I am not happy with the way you are handling things under these circumstances. Please do NOT book with this company!!!!

Airbnb is refusing to refund anyone beyond May 31st, 2020 as they say their policy does then not cover COVID related issues. I was supposed to be getting married this July, but due to COVID, we have postponed to August 2021. I have guests that are being refused refunds/credits/rebooking, as well as being told we cannot change the booking for our girls weekend before I get married. We all would have happily rebooked or taken a credit as we will require the same services next summer (however we will no longer use Airbnb for this). I am asking Airbnb to be held accountable for bookings at least until the end of summer. All other vendors, venues, airlines have accommodated us without hesitation. On top of refusing refunds, Airbnb's customer service has been terrible. They say they will call back, and don't, and their agents are rude. My friend put me as a representative on her booking as she is frontline and doesn't have time to sit around and wait for them to maybe call back. While she was doing so she was asked why she isn't capable of speaking for her self. We have also had agents lie, and different agents tell us different things. They are never consistent in information, only in attitude and customer treatment.

Airbnb has refused to refund our booking made for March 26-30, because we cancelled it 1 day before their "official policy" of extenuating circumstances took effect. We were 10 family members travelling from across north america to celebrate the 90th birthday of our mother. When the Global pandemic and travel restrictions were announced, including restrictions within her seniors residence, we called off the trip and cancelled on March 13th. Though the policy in effect on that day did not promise a full refund, I was confident that airbnb would fall in line with all the other hotels and booking agencies around the world (I had to book 5 other trips on that day), and give us a full refund. Sure enough I saw their policy revision and waited patiently for our refund so that I can refund the 9 others in my group. But now they're telling me that by cancelling on March 13 instead of March 14, we are out $1162. Arbitrary and Ridiculous!!

Airbnb has dropped the ball on this one, and I will never use their services again. Thankfully there are many many better alternatives.

My most recent airBNB experience will be my last with them. I commend all of the companies who are facing COVID-19 challenges head on without prioritizing profit over the wellbeing of the public - airBNB is certainly not one of them.

We booked our April road trip in the States earlier this year and amidst the increased concerns of COVID-19, we began to question going. Once the World Health Organization declared COVID-19 a pandemic on March 11 and urged the public to cancel any non-essential travel, we officially made the call to cancel our trip.

AirBNB screwed us out of a full refund because we cancelled on March 12 and didn't wait for them to release their own policy. There policy lists an arbitrary date of having to cancel on or after March 14 in order to have received the refund. There policy should have aligned with the date it was declared a pandemic. Of course people are going to listen to the direction of global, federal, provincial and municipal government bodies - all of which were on the same page as of March 11. The fact that airBNB hasn't been approving full refunds for people who cancelled in that window of time between March 11 and March 13 for purposes of COVID-19 is disgraceful and a true reflection of the company.

It took plenty of delayed back and forth messages with airBNB support staff who ignored the issues and kept replying with their key messages. Our host had even received information that airBNB authorized our full refund once we cancelled and then airBNB backtracked on that agreement and never followed through.

Interestingly, our host had confirmed he hadn't received a penny from our reservation yet and that he should have by now - so the fact that they were refusing the full refund and holding the money from the host who is also taking a hit at this time is even more disappointing.

I have had positive experiences in the past with airBNB and had no issues using them again, until now. If you can't treat customers or hosts fairly and put their well being over your profits in an extraordinary time such as this then you don't deserve anyone's business when things turn around.

On March 13 my wife and I were taking the redeye to go to Saint Marten.On the morning of the 13th after I had checked with airline the Canadian government issued a travel warning not to leave Canada. My employer also sent an email that morning saying if anyone leaves the country you can not come back to work for 2 weeks after your arrival home. I emailed the host and told her we had to cancel due to these reasons. I got a refund for my stay but Airbnb will not refund my $348.16 service charge. Their website says cancellations on or before March 14 airbnb will refund the service charge. Customer service refuses to do so saying I canceled before March 14th. When your government says do not leave the country I DON'T. I find it very petty of them to not refund me. It's the last time I ever book through them. I will book through anyone but them. These reviews really show what their customer service is like.

I wish I had known what a terrible company Airbnb were before I started using them on a regular basis. I feel like they really go out of their way to make customer service a very difficult thing to get a hold of. I had an issue with a refund from two months ago that they kept passing from department to department kept saying they would resolve it never did kept closing the case. I now have another issue with the fact that their computer accidentally charged me for something I never booked. They have at least admitted it was a computer error but have not refunded me the money. Again every time I try and contact someone I am told it is being sent to a department to be reviewed, they do not review it and simply close the case. I will not be using Airbnb in the future they are an absolute horrible company to deal with if you ever have any issues

Airbnb allows owners to delete reviews by customers. All they have to do is re-post their property as if it were a new one, and then withdraw the old property. That way, they can keep the 5- or 4-star reviews, even one or two 3-star reviews to look "honest," and create false representations. It then becomes impossible to tell apart good owners from bad ones.

I rented an apartment in Ottawa for a weekend with my boyfriend. The place looked very clean in the photos, but upon our arrival we found spoiled milk and other food in the fridge, there was an open tube of hemorrhoid cream in the bathroom, the toilet seat was cracked so when you sat on it your butt cheek got pinched, WHATEVER. We were only staying 2 nights so we said "f*** it" and sucked it up like adults do.
The bed was not big enough for the 2 of us, so my boyfriend slept on the couch. When I woke up, there was an itchy bug bite on my leg. I didn't think much of it as it could have been anything. I found another bite on my forehead the following morning, and on our drive home I was becoming more and more uncomfortable and finding red bites on my body. That's when I clued in - bed bugs. My boyfriend didn't have any bites since he slept on the couch in the living room. I was riddled with them. It was so bad that I was embarrassed to be at work and my co-workers couldn't believe it. I looked like I had a severe case of chicken pox. The owners were extremely rude when I brought it to their attention and insisted there were no bed bugs, despite finding out that another guest had the same issue. They also went on to accuse us of stealing a "very expensive kitchen knife" and their last remark was "stupid is as stupid does" as if I should have known THEIR rental apartment had bed bugs.
Airbnb refused to refund me anything and basically said since I didn't report it while I was there, it's not their issue. Are you f***ing kidding me? It can take up to 2 weeks for these bites to actually appear. Lucky for me (sarcasm), I'm allergic to everything and reacted a lot sooner. Never again.

En tant qu'hôte, je fais au mieux pour bien accueillir les voyageurs, mais Airbnb nous met la pression et utilise des méthodes de management punitif envers nous, au travers d'algorithmes grossiers et d'appels pour inciter les hôtes à faire ce que la plate-forme exige. C'est du chantage à peine déguisé, Airbnb vous expliquant gentiment que si vous n'obtempérez pas, vous aurez une petite note négative dans votre dossier....A vous de comprendre les conséquences que cela va avoir sur votre activité.....
Quant aux algorithmes, ils ne voient que les critères qu'on leur a donnés, et sont bien sûr incapables de juger de situations différentes les unes des autres.
Les objectifs de "performance" sont dignes des pires entreprises du CAC 40 et vous poussent toujours à considérer que vous ne faites pas assez et pouvez faire mieux... Le discours est que les hôtes sont des partenaires que la plate forme "protège", la réalité est que les hôtes sont en position asymétrique et très inégalitaire, dans laquelle il ne peuvent jamais être gagnant

Terrible service. They really do not care about their customers booking the trips. We had a huge problem with the place when we arrived. Firstly, it took me an hour trying to find how to send AirBnb a message. Then it took a whole day for them to get back to me. And they never were able to resolve the issue anyway saying that their policy does not allow them to talk to me only to the person who originally booked the place.
I am waiting for any other service to take over, because AirBnb is terrible.