Airbnb Recenzje 

Does Airbnb find it acceptable when property hosts try to "trade" for 5-star reviews with their guests instead of earning 5-star reviews? And does Airbnb find it acceptable when property hosts try using duress / bribery / extortion with their guests to try to get 5-star reviews? Airbnb host "Sophie" in Elora with the "Victorian Apartment-Downtown Elora" listing did this to us. It is evidenced by the message exchanges we had with her. Sophie's messages to us after we left asking us to give her a 5-star review in exchange for her review, and to get the refund she promised us before the review window expiry, came across like extortion / duress / bribery. Sorry, we did not have a 5-star experience at the Victorian Apartment. There was no hot water for us to bath with the first night, we had to clean the apartment with wet paper-towels ourselves because the floors were nasty, the bath tub had chipping paint and sharp paint edges, the kitchen stank of moldy wet dank basement stink, and no operable windows in the kitchen to air it out, and the stair well ceiling is low such that my partner kept hitting her head. And yet Sophie charged us a cleaning fee even though I cleaned the floors.

DO NOT book Airbnb!!!!

I made the mistake of booking for one month at a location that turned out to be absolutely disgusting. It was freezing cold, there was no natural light and the people in the upstairs unit partied and crashed around until 3 am! When I complained and asked the landlord to speak to them I was told “we can’t tell people what time to go to bed”!

All of this was documented in chats on the Airbnb app and I was promised a refund. Three days later after I had paid to go to a hotel they reneged on their promise and ripped me off for over one thousand dollars!

Needless to say I will NEVER use Airbnb again!

Do yourself a favour folks….book a hotel!

I absolutely loved Airbnb but had a unfortunate experience with them during my last stay due to a lack of support and communication. My friend and I were traveling in Portugal and were staying in an Airbnb in Lisbon. We had 3 more nights there but our Airbnb was broken into and many very valuable and highly sentimental things were stolen. The police came and informed us to be careful as this Airbnb was broken into a month prior to our visit. We felt so scared, devasted and distraught by the whole experience. We contacted Airbnb with a police report, & messages showing we left the Airbnb 3 nights early and at first received timely responses. Then we continued to be forwarded to speak to a different person that would help deal with our case. Finally we were told our case was forwarded to a senior Claims Support Ambassador but after multiple emails asking for a response they stopped replying to me completely. We had to book into a hotel because of how unsafe we felt and lost our money from our Airbnb stay and had to pay a lot for a new accommodation which was very stressful. We lost so much financially and emotionally. I would love for them to be responsive to their valued costumers and support them during such difficult and stressful times.

Pathetic service support system sucks if a property is on for 5yrs an you see only 2 reviews you need to think.
Jay on thorold property is one of them
Dont ever rent Jay's property at 130 juneberry in thorold.

Air BNB now has way too many cancellations. I used to love this platform but I will avoid using it in the future. There are way too many cancellations happening. Air BNB needs to better hold hosts accountable and protect guests as cancellations can throw travel plans completely off the rails. I have lost faith in using this platform and would now rather pay more for the security and assurance of booking with more traditional means.

Let’s just say that the host can tell all the lies they want, extort you for money, and airbnb will make you pay!
I told the truth about a terrible experience at an airbnb, and the host decided to punish me by falsely accusing me of breaking a shoe rack. My mistake? I did not take photos of the place when I first came in. I did not ask the host about the broken shoe rack to have him admit he knows the shoe rack is broken. This was used against me! No matter what I said, just because he submitted a photo of that broken shoe rack, I was held accountable!

I was screwed out of $950 for a filthy apartment without hot water in the kitchen sink, lacking the necessary items listed on the page, not even a shower curtain. Filthy nasty sheets with obvious "human made stuff" all over them, muddy sludge running from under the sink, super loud, neighbors blasting music so loud beside the bedroom window, with cockroaches... And she tried to extort good feedback from me, then acted straight up psychotic to me.
Air B&B did absolutely nothing.
I paid $950 to spend a couple of weeks sleeping on a tile floor in hell.
When they tried to answer my email about the incident, they sided with the crazy woman, and then emailed the replies intended to her, to me instead. Telling her to ignore my refund request.

The apartment owner is psychotic and possibly dangerous. Extra nice until your review is late, then she calls you all kinds of names and leaves nasty feedback.
I was late to leave feedback because I was still travelling.
She told me I wasn't travelling and a ton of insane things that were just so beyond insane.
She shouldn't be on air b&b to start with.
All her feedback is positive but it has to be from threatening people.
Total crazy, lots of wasted money and health problems from this. It wasn't even safe to be there. She said I was screaming for her to replace all the appliances on a Sunday, and would only talk to me via other messaging apps so air b&b wouldn't have proof of anything.

All the amenities were missing. No table, no chairs, no washing machine which is 100% mandatory for my health issues. No shower curtain, nothing to cook with, the place smelled horrible... Probably related to the major pipe leak.

Air B&B didn't do anything at all to help me.
I was stranded a 10 hour flight away from where I live... In a different language.
Ended up costing me a lot extra.

I would give it zero. The locations violated New Zealand safety standards. I informed airbnb they did nothing. Then property was missing listed amenities. airbnb did nothing. Then the host, through airbnb portal threatend us over a period of 2 hours. I called airbnb they said to leave they would find me other accomodations -- they did nothing. Have a full stream of communication to valid --- airbnb does not protect the customer!!!!! use at your risk

I would give it zero stars. I rented a cottage for one week from Airbnb last summer. We found the cottage was filled with garbage, the kitchen floor was flooded from a pipe leak under the sink and I cut myself from one of the dozens of exposed nails on the dock. Also the cottage owner told us we could rent a boat and use it at her dock. Turns out the water there is only 3ft high and surrounded by rocks. This forced us to have to rent marina space for the boat we rented. With all that went wrong all we asked was to be compensated for the boat marina expense of $150. Despite having photos and emails to confirm everything stated above it still took 8 months to get a reply and they responded our claim is not covered under their policies. Stay clear of Airbnb and rent from someone else who has standards.

I had been a loyal customer of Airbnb for nearly a decade, however that all changed when I had an issue with a booking recently and had to contact them on the matter. Never have I dealt with a customer “support” department as abhorrent as that of Airbnb.

It has become apparent that Airbnb is simply a website to connect a rentor with a rentee, for which they take their fee to do so. Beyond that they take a hands off approach, failing to follow their own processes and failing in their duty of care to their customers whom they treat with disdain. When questions are asked of their “support” department they do not provide an answer only a ‘response’, a response which is cut and paste fluff which often bares little, if any, relation to the original question posed.

This company lack any transparency, does not have a valid complaints handing process (to make a complaint about a “support” team members conduct they expect you to make the complaint to the very email address that the “support” team member you want to complain about emails you from!), and has no interest in solving issues faced by their customers given that they pass you around their various arrogant and poorly trained “support” staff and close your case down even though it has clearly not been resolved, meaning that you then have to contact them again to open a new case and start the process all over again.

Their focus should be on assisting their customers and addressing their issues, not meeting some arbitrary target to close cases down within a set amount of time. The whole set up is designed so that they hope you just eventually give up and go away. Their staff act with impunity with clearly no fear of repercussions for their unprofessional behaviour, all set in a company culture that is rotten to the core.

Their abominable TrustPilot rating and reviews highlight my experience with Airbnb has not been unique, and unfortunately is extremely common.

How this publicly traded company is still in business is beyond me.

I'm deeply disappointed with Airbnb's handling of a recent dispute. Their response was both unfair and dismissive, leaving me to bear the cost of unjust charges without a proper investigation or support. This experience has significantly eroded my trust in Airbnb's commitment to fairness and guest support.

Worst experience ever!! Booked an Airbnb for $5300. When I arrived there I had to wait 35 mins to get inside the building. Then after arriving to the apartment it was filthy hair on bed on towels, dust everywhere. I grabbed the fob and keys to go to nearest store to buy new towels, bedsheets, cleaning supplies and to my surprise I no Jornt enter the building because nor the Fob or the transponder were working because it’s a none airbnb friendly building and management had deactivated all the keys which made it impossible for me to get inside and I was stranded. Called airbnb support zero help it’s been a month and no resolution has come out these guys still owe me money. NEVER BOOK AIRBNB AGAIN!!!

I cannot express just how appalled and disgusted I am by the sheer incompetence and disregard for customers displayed by Airbnb and its hosts. My recent experience with Airbnb and their host Doris ( property name : Richmond center , Skytrain upstairs) have me stranded, distressed, and furious, and I must share this horrific experience with the world.

I had a confirmed reservation for a vacation in Vancouver for 1 night only, and I was looking forward to a fantastic stay. However, out of nowhere, the Airbnb host decided to cancel my reservation at the very last minute. No advance and reasonable prior notice with explanations, no warnings – just a cold and heartless cancellation last minute.

This cancellation put me in an impossible situation. With very few options left, I have no choice but to book an alternative hotel, but I found the cost astronomical at $820 per night!!! ( while my booking with Airbnb host was for $291.33) and I’m financially drained and can’t afford that and my vacation was tarnished beyond repair.

What’s even more outrageous is Airbnb's response to this situation. They claim to be a reliable platform, but their support team is utterly incompetent especially Karen. They promised a refund for my reservation, but it will take a ridiculous 15 calendar days to process. Meanwhile, I'm left high and dry with the financial burden and emotional distress caused by their unprofessional host!

It's beyond belief that Airbnb allows such amateurish hosts on their platform. The lack of accountability and support for customers is mind-boggling. I'm utterly shocked and appalled that they have no qualms about putting their customers through such turmoil.

My advice to anyone considering using Airbnb Canada : DONT!!! It's not worth the risk, the stress, or the financial burden. They've lost a loyal customer, and I intend to pursue legal action against both Airbnb and the irresponsible host for the damages they've caused me.

This experience has been an absolute nightmare!! and I will never trust Airbnb again. Save yourself the trouble and steer clear of this unreliable platform at all costs!

Absolutely a farce of a business as someone that has provided multiple properties for short term rental use.
They have no accountability and there is no oversight when issues arise with their platform.

They created a security issue at my home by providing check in instructions to a cancelled guest while simultaneously linking 2 non related reservations.

Trying to have them be accountable by allowing this error 100% on their side has been the most eye opening and frustrating experience I’ve yet to encounter on my 46 years on this earth.

Brutal. Don’t use. I’ve begun to move my business

My experience with Airbnb is bizarre and unsettling.

I booked with Airbnb 1 time about 3 years ago. Unfortunately, the trip was cancelled due to COVID, so I cancelled the reservation 6 months before the booking date. The host and I communicated respectfully and they were gracious enough to provide me with a full refund. Then I haven't logged in to Airbnb ever since.

This week, I got an email from Airbnb out of the blue and was notified my account was removed due to violations of their terms and conditions. Since then I've made several attempts trying to find out what exactly did I violate, and have obtained absolutely no details except:
"We want to assure you that we reviewed your case thoroughly before reaching this conclusion. As such, we won’t be able to offer you additional support on this matter at this time."

I feel very alarmed by this as they hold my IDs (part of verification), Credit card information, and technically owe me a couple of hundred dollars as there were gift cards redeemed on my account.
I have requested them to delete my data entirely from their website, and have received no response.

I want to share this experience and warn everyone to stay away from this company.

So I’m Australia after booking and paying for several Airbnb properties from Canada and Airbnb suddenly severs communication with hosts for which I’ve already paid. Airbnb is demanding intrusive personal information (e.g. a photo of my passport or drivers license) which I’m unwilling to submit online. They already have my address and credit card information and I have an impeccable 12 year record as an Airbnb guest!

HORRIBLE COMPANY. They dnt return calls. no manager on duty. will never use this app again. better off going to a hotel.

Unfortunately It’s the worst company ever!
They’re not helpful at all. The weather was really bad and there still a huge storm and the roads were closed, I couldn’t make it to the cottage Ive booked. Slow and bad service..

Airbnb should close, seriously. High price, unreasonable fees, no monitoring system. Very low quality and comfort. Dirtiness, mold, etc. Some people are creating these "paper," "fake" places to earn money. There is no control over what these hosts are doing. I am done. I'm going back to hotels.

I tried to book a B and B and a message came up denying my booking “ over concern for partying “
I am a white collar professional ( Dr) traveling with a small emotional support dog !! Partying ?? What????
Four months earlier I had booked an air B and B with no issues and a note form
The host thanking me for being such a great guest
I was able to contact the host of the B and B I was trying to book and she wanted to accept my booking
She called air b and b
I called air band b
After 3 attempts to ask air b and b what on earth could have prompted such a message from their site I was told “we cannot reverse our decision”
No explanation whatsoever
I was upset
The host was upset

After 3 attempts to demand an explanation of any kind they closed out the chat and basically it was too bad , so sad for you

Abysmal service
Abysmal client care

I will never use this platform to book again
Horrible business model