Airbnb Recenzje 

Booked online for month stay at house while I figure more permanent residence as am moving from Canada to USA.

My working VISA took longer than expected and went from moving check in date to a week out then requested another week but declined. Canceled check in 4 days before check in without knowing cancellation policy and all funds paid upfront not returned.

Can understand paying cancellation fee and/or being refunded with credit even but not one dollar returned. Host says following strict airbnb policy and airbnb says following host cancellation policy.

I get is not hotel chain but do they withhold funds when cancel 4 days before check in ?

Place: "Hosted by Rahul", please be aware that he records you 24/7 , he would not disclosed what he does with the recordings as there are several "security" cameras, he would not say how many either.

I would give them a negative star if I could. They do nothing to help people who have had credit cards fraudulently charged. Their customer service team have a standard response of not refunding charges or cancelling a booking that has been fraudulently obtained. They just say it appears your card was used by a friend or family member. I will never use Airbnb and will always advise people to stay away from this dishonest company.

I booked an Airbnb in Toronto that was completely misrepresented. The listing failed to disclose constant construction noise across the street, making it impossible to sleep or work. Several amenities listed either didn’t exist or didn’t work — the kitchen exhaust fan was broken, thermostat malfunctioned, and basic hygiene supplies were missing. Towels and pillowcases were visibly dirty.

I raised these issues immediately. The host was slow to respond and never fixed the core problems. I reached out to Airbnb support multiple times, requesting escalation due to health and safety concerns, and was met with scripted, unhelpful replies from support agents who clearly didn’t understand the situation.

I’ve wasted time, money, and productivity, and I’m now forced to check out early. If this impacts my job, I will hold Airbnb and the host responsible.

Airbnb failed to enforce its own standards and protect its guests. Avoid using this platform unless you're prepared to be ignored when things go wrong.

I had a terrible experience with Airbnb.
I booked a room after confirming with the host that early check-in was possible.
Upon arrival, the room was not available, it was dirty, and other people were still inside.
I couldn’t use the accommodation at all.

Airbnb acknowledged the host’s fault and refunded me only for the taxi expenses — but refused to refund the full accommodation cost.
They tried to confuse the situation by mixing the taxi refund with the accommodation payment.
In the end, I paid €40.71 for a service that was never provided.

This is not the first issue I’ve had with Airbnb.
Support is slow, unhelpful, and more interested in protecting hosts than guests.
With Booking.com, I’ve never had such problems — guests are respected there.
This was my last time using Airbnb.
Disappointed and switching permanently to Booking.

I am a host. Airbnb still didn't pay out my money. Every other day they putting on hold than processing than hold again than processing ..... never ends! How long I have to wait month, two month, three month...

I am a host. It's over 2 months that they hold the payments of 3 bookings. The assistance is inefficient, inadequate, frustrating: they ask for a document that I sent them several times, and every time they ask for the same thing as if I didn't send it. I think this service is managed by A.I. But beyond them there is an Artificial Insanity. I say this because don't want to think to a worse reason: holding the money you manage on behalf of someone else in my country is a crime

We reserved an Airbnb cottage in Lac Supérieur,
Mont Tremblant for four nights this end of January 2025.
Just to mention, the host is a superhost and the cottage is located approximately 1.5 hours from our hometown.
We were three couples and a dog. On the day of departure, I ensured that the place was in top shape and that we had respected all the rules and regulations prior to departure. The cleaning team gave us a five ⭐️ for the condition of the premises. When I got home I realized that I had unfortunately forgot some clothing and jewelry in a drawer. I immediately wrote to the so called superhost to inform him of this and kindly asked him if the cleaning team could retrieve my items and mail them to me, or confirm a time and date for me to pick them up.
After several weeks of back and forth with the superhost and Airbnb’s support team, my belongings are still in the hands of the host. He refuses to collaborate and return my items,
and Airbnb is not doing anything to sanction this host.
This superhost has several rentals on Airbnb. I’m wondering if someone else has experienced a similar situation, and what are the actions I need take to get my belongings back. The value of my belongings are worth approximately $2000 dollars. He says he will not collaborate and told me that he is not responsible for what is left behind and that he could dispose of them…!!!

Since 2012,I have an account.Now?Made me spend more than 8 hours online,to verify my I.D,and new photo,Do they sell our personal infos to the C.I.A.We just renting rooms.They say,its about safety,protecting the hosts who give them more than 12% of any reservation,Thats why they became billionaires,hiding in Ireland,safe heaven.Its outraging to deal with them.

Airbnb does not support the guest. They are only one sided with hosts. I have been on the platfor since it began 2007- and it is different, more expensive and over rated. Never try resolving issues with AIRBNB- youll get no place a run around.

There are many great hosts and places to stay- but rolling the dice until you trust the host and reviews REVIEWS are the answer-

Airbnb (not my host) cancelled my reservation at the last minute with an automated message:
"You told us you'd rather cancel your reservation than finish the last step of checking that you're really you". However, I did not cancel nor was I asked for any ID verification. When I contacted Airbnb, I was told "the computer did it". When I escalated to a "specialist", I was told that Airbnb was having trouble with the host over unresolved safety issues. They recommended three alternative properties that were poorly located and hundreds of dollars more. When I complained, they offered me $20 discount on a $584/night property. All this caused me cancel my trip (and
volunteer role). BEWARE!

I'm breaking up with Airbnb: It's not me, it's you.
$100 cleaning fees
$80 Airbnb fees
$50 taxes
All this before the cost of the accommodation...
I can't afford to keep paying for these overpriced dates... I want someone more down to earth. You've changed -- you saw green and forgot about me in your personal goals. I was loyal and loved you the best I could, but I've had enough.

I can't believe that this is a public company. The model they've built to decentralize hospitality as Uber decentralized taxying, is good. But using their service, it is clear that they've underestimated the difficulty.

Rather than scaling back, their greed forces them to expand with a model that doesn't work.

These host can never be hotels. They're lazy, laid back, greedy, they want to do very little for a lot of money. AirBnB sees it and refuses to listen. Their customer service is based out of the Philippines which is of a different time zone than the people they're supposed to be serving. So they'll end up calling you at midnight and leaving a scripted message for 3 nights in a row.

They cancelled my account by mistake when i asked to delete my “duplicated account”. After they erased both my accounts and now they don’t admit what they did…they even say it’s impossible to reactivate it. I didn’t ask to deactivate my existing account!!!

I used Airbnb a few times in the past and the hosts of the pm accommodations were all so nice…plus all the conversations I made with them and all the travel records were part of my memories from these trips. After they deactivated my account by mistake and I noticed it, I tried to get it back so many times by contacting the company but each time I contacted, different “ambassadors” answered to my inquiries and the communication between them and me was going in circle all the time without any solution. Their expensive airbnb fee which we were charged are used to pay those ambassadors and their supervisors who don’t do any effective customer service to us.

I got so tired of dealing with airbnb and lost my trust in them completely. They are very strict about obtaining our identities upon opening our accounts or making a reservation but they don’t provide any proper customer support when we need help.

If you post a critical review it does not actually make it to the hosts list of reviews. Even if it is completely factual. I've stayed in lots of Airbnb's and had really no issues. So naturally, I leave a good review when I can. But when I stay in a places with problems, like excessive noise, or lack of hot water, then I get censored? No explanation. Just no review. If I can't trust the ratings, then clearly I need to stop using Airbnb.

Airbnb Is the worst there platforms does not work at all always glitching i literally do not have anything to say...

The Worst System Every To Exist

Airbnb support is the worst ever. The rating system is unethical. The system was programmed so that the only option is to give a bad and liar guest a 4 star or the system won't let you complete. The review also stated that a guest can only leave a review after stay. Airbnb customer service said they meant after booking. Stay and reserve are two different words and two different meanings. Worst listing platform.

Air Bnb customer service is in the toilet. Absolutely criminal.

We are very disappointed with Airbnb. Never again will we use Airbnb, we will only use hotels.

We just rented an Airbnb and found that it had no shower bars to hold onto, and no mats for the shower/tub floors for stability. You have to haul your own trash and recycling into the outdoor bins, put dishes in the dishwasher, and put towels into the washer…all for the same price as a hotel who will do all this for you.

As a neighbor to an Airbnb host this summer, we are shocked that Airbnb does not disallow someone who has a small 2 bedroom house with 1 1/2 baths, to say that it holds 8 people. This same home will typically have many more than 8 people at their house and it is always a party of a sort.

Airbnb does not make the reviewer agree that they were not coerced, etc. to write a good review, either because they received a lower price or are a friend of the owner. You cannot know that the host has rented to friends, to get a great review. Viator, on the other hand makes you certify that you were not coerced, etc. to write a good review.

As a consumer, we are not able to see the location of the property until the day before your booking date, this is not the same on the competitor’s site.

There needs to be regulations put in place for owners so renters know exactly what they are signing up for. Municipalities and states need to control where airbnb’s are permitted to be established, residential or commercial.

Quite disappointed with the review system they have in place
Why place a deadline to share a review? I was unfortunately unable to access a device within their timeframe, and just a few days past was too late to leave a review sharing my experience with a property we rented

Customer support was quick to respond to tell me there’s nothing that can be done because they sent me a final notice reminder. Perhaps some life circumstances don’t always allow someone to work within such a short window. Just can’t wrap my head around why you shouldn’t be able to leave a review at your ability. Very unfair to hosts and future guests