Advance Vauxhall had an easy to use website with useful filters to allow a focused search. Soon found a car which suited my needs. Rang the sales team, put a returnable £99 deposit to reserve the v... Zobacz więcej
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Mr. Sunil Ricky the best sales person. Very effefficient, reliable and dedicative to work. Customer friendly. We will recommend him for his superb job at Vauxhall to buy any used or new cars. We... Zobacz więcej
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Usually when dealers persist in ringing you 2 and a half years into a 4 year deal to upgrade your car it makes you think they have something to offer you in terms of a deal of some sort. Advanc... Zobacz więcej
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Ricky S assisted us & provided us with a test drive. He was very professional, considerate & went over & above to try & find us a car that suited our needs & budget that wasn’t necessarily part of his... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Visit Advance Vauxhall in Berkshire, Buckinghamshire & Hertfordshire, established dealership and servicing specialist. Explore our website to browse through our stock and discover our full range of offers. Get in touch today to discover the benefit...
Dane kontaktowe
Farnham Road 87-89, SL1 4UN, Slough, Zjednoczone Królestwo
- 01753744844
- info@email.advancevauxhall.co.uk
- www.advancevauxhall.co.uk
3,9
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Disappointing Aftercare and No Courtesy Car – Still Waiting for Resolution
Updated review: We purchased a Vauxhall Corsa E from Advance Vauxhall Romford on June 2nd, choosing an approved dealership for peace of mind and to avoid the risk of buying a problematic car. The sales process and handover were professional, and initially, we felt confident in our decision.
Unfortunately, within days we discovered serious safety faults—non-functioning ABS and collision detection—which made the car unsafe to drive and led to a near-miss incident on the way to the dealership. Since then, my wife has barely been able to drive the car at all.
While our sales associate, Ricky, has been polite and communicative, the aftercare and support have been disappointing. We have now been without the car for a week, and repairs have been delayed pending both warranty approval and delivery of the necessary parts. On the phone, the service team told us the part might not arrive until June 30th, and even then, it will take a further 7–10 working days to complete the repairs—meaning we could be without the car for at least three weeks from when the issue was first reported.
Most concerning is the lack of a courtesy car. My wife relies on her car for work, and we have already lost around £1,000 in income due to cancelled appointments. Despite multiple polite requests and assurances that the team would “check availability,” we have been told there are no courtesy cars available. This leaves us in a very difficult position, especially as the car was purchased less than a month ago and has been unusable for most of that time.
Customer Rights:
Under the Consumer Rights Act 2015, customers are entitled to a vehicle that is of satisfactory quality, fit for purpose, and as described. If a new or nearly-new car develops significant faults so soon after purchase, it is reasonable to expect swift repairs and alternative transport arrangements—especially when the customer is left without a vehicle through no fault of their own. Many dealerships offer courtesy cars as standard practice in these situations.
Communication:
We have made repeated requests for updates and assistance, and have been promised call-backs that have not materialised.
Summary:
While we appreciate Ricky’s efforts and the initial professionalism, the lack of practical support and failure to provide a courtesy car has left us deeply disappointed. We hope this review prompts Advance Vauxhall Romford to take our situation seriously and offer a suitable solution. We simply want to be treated fairly and to have the use of a car while our new vehicle is being repaired.
Original review: Ricky Sunil was extremely helpful with my wife’s new car purchase. Great communication, service and manners from Ricky. Very transparent, professional and friendly.
2 czerwca 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear George
Thank you so much for your kind words! We're thrilled to hear that Ricky Sunil provided such outstanding support during your wife's car purchase. Great communication, transparency, and professionalism are exactly what we strive for, and it's wonderful to know Ricky delivered on all fronts. We'll be sure to pass along your praise to him—feedback like this truly means a lot!
Wishing you and your wife many happy miles in the new car!
Best regards,
The Customer Care Team
Great experience
Jamie Douglas was our sales rep, and we found him very friendly, helpful, and knowledgeable about the cars and got us good deal on a nice car.
10 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Samantha
Thank you for taking the time to leave such a lovely review! We're so pleased to hear that Jamie Douglas made your experience a positive one. It's great to know you found him friendly, helpful, and knowledgeable—and that he was able to get you a great deal on a car you love. We’ll be sure to pass on your kind words to Jamie!
Take Care
The Customer Care Team
Thank you Habeeb
I had Habeeb manage my viewing and test drive of a car we were interested in. He was knowledgeable, professional, polite and personable. He had excellent people skills and had a really holistic outlook to customer's needs and what their priorities are. We plan to go ahead with the purchase and think he is an asset to the team.
29 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Clare
Thank you for taking the time to share such thoughtful feedback! We're so pleased to hear that Habeeb made a great impression during your visit. His professionalism, knowledge, and genuine approach to understanding customer needs truly set him apart, and we couldn’t agree more—he’s a real asset to the team.
We’re excited to hear you’re planning to go ahead with the purchase, and we look forward to helping you every step of the way. If you need anything in the meantime, don’t hesitate to get in touch.
Warm regards,
The Customer Care Team
Ricky was great.
Ricky (Romford Branch) was very helpful and friendly, there was no pressure to buy and I did put down a deposit. It wasn't the car for me in the end, but again there was no fuss at all when I went back to see them, to obtain my refund.
24 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Tracey Smith
Thank you for your kind review! We're really glad to hear that Ricky at our Romford branch provided a friendly, pressure-free experience. While it’s a shame the car wasn’t the right fit in the end, we’re pleased the refund process was smooth and hassle-free for you.
You're always welcome back if you decide to resume your search—we’d love to help you find the perfect car when the time is right.
Best regards,
The Customer Care Team
Jamie was very helpful as always
Jamie was very helpful as always. He listened to my requirements and advised accordingly.
He made the whole process of choosing and order my new car seamless. I would definitely recommend Advance Vauxhall.
28 lutego 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Mrs Geri
Thank you so much for your kind words! We're delighted to hear that Jamie was able to assist you so well and made the process of choosing and ordering your new car seamless. Listening to our customers' needs and offering the right advice is exactly what we aim for, and it's great to know Jamie delivered on that.
We truly appreciate your recommendation and look forward to welcoming you back to Advance Vauxhall in the future!
Best regards,
The Customer Care Team
Great service all round
Great service all round. Jamie Douglas was very informative and knowledgeable and made it a pleasurable experience.
Very smooth and quick service.
23 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Mrs Williamson
Thank you so much for your kind words! We're thrilled to hear you had a great experience and that Jamie Douglas was able to make the process smooth and enjoyable for you. We'll be sure to pass along your compliments to him. If there's anything else we can help with in the future, don't hesitate to reach out!
Best regards,
The Customer Care Team
Easy from start to finish great service
Easy from start to finish great service
26 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Shug Ster
Thank you so much for your kind words! We're thrilled to hear that you found the process easy from start to finish and that you were happy with our service. Providing a smooth and stress-free experience is exactly what we aim for, so your feedback means a lot to us.
If there's anything else we can help with in the future, please don't hesitate to reach out.
Best regards,
The Customer Care Team
Reliable and trustworthy car sales
Jamie went above and beyond to help me find the perfect car. He explained all the car functions clearly and kept me updated when waiting for the car. His follow up service checking in on me has been amazing. He is a very kind and trustworthy man
7 marca 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Chloe
Thank you so much for your wonderful review! We're absolutely delighted to hear that Jamie went above and beyond to help you find the perfect car. It's great to know that his clear explanations, regular updates, and thoughtful follow-up made your experience a positive one.
Jamie truly cares about his customers, and your kind words are a fantastic reflection of the service he strives to provide. We'll be sure to pass on your lovely feedback to him!
Enjoy your new car, and if there's ever anything else we can do for you, we're just a call away.
Warm regards,
The Customer Care Team
Excellent service.
Nothing was to much trouble,every one of my needs was met,Jamie Douglas the sales person i dealt with couldn't have been more helpful or professional.
Jamie walked me through the whole process of buying my car and any small problem was dealt with promptly.
Can't recommend highly enough.
12 marca 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Christopher
Thank you for taking the time to leave such a fantastic review! We’re so pleased to hear that Jamie Douglas provided you with a smooth and professional experience throughout your car-buying journey.
It’s great to know that every one of your needs was met and that Jamie’s support made the process stress-free. We truly appreciate your recommendation—it means a lot to our team.
Enjoy your new car, and please don’t hesitate to reach out if you need anything in the future!
Best regards,
The Customer Care Team
Great service, top value
Had a great experience upgrading the family car at Advance Vauxhall in Hemel where I met Jamie Douglas who was spot on
I explained to him what I needed for my 3 children and I; and he shared a few options and then helped me decide which was best for the 4 of us
Service was so good I bought the car the same day and 3 months later still very happy with the choice - as are the children with increased space comfort and safety.
Jamie also shared a number of bolt on options available - a couple of which I bought too given the value. . The service plan was a very easy decision.
Don’t always give 5 stars on a review but Jamie was really helpful and made all the difference. And bizarrely I later found out he sold my step mum her car, 3 months earlier and she also said he was brilliant.
25 lutego 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Simon
Thank you so much for your detailed and thoughtful review! We're absolutely delighted to hear that you had such a great experience upgrading your family car with us at Advance Vauxhall in Hemel.
Jamie Douglas really does take pride in understanding each customer’s individual needs, and it's fantastic to know he was able to help you find the perfect car for you and your three children. We're also pleased to hear the added comfort, space, and safety have made such a difference for the whole family!
It’s always extra special when we hear that someone comes highly recommended by a family member too – what a brilliant coincidence! We’ll make sure Jamie sees your kind words – they’ll mean a lot to him.
Thanks again for your trust and for choosing us. We’re here if you ever need anything down the road.
Warm regards,
The Customer Care Team
A great experience with this Vauxhall…
A great experience with this Vauxhall dealership. Was served by Jamie and he was very professional and was very helpful.
29 stycznia 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Mrs Walker
Thank you for your great review! We're really pleased to hear that you had a positive experience with us and that Jamie looked after you so well.
His professionalism and helpful approach are exactly what we aim to deliver to every customer, so it’s fantastic to see that reflected in your visit.
If there’s anything more we can do for you, we’re always here to help.
Best regards,
The Customer Care Team
A new driver getting his first car
As someone who had just passed his driving test, getting a first car can be an exciting and also intimidating experience if you dont have the knowledge of cars.
Jamie from Vauxhall in Hemel Hempstead made getting my first car (A Vauxhall Crossland 2021) such a breeze, he explained exactly how everything worked, the processes and answered all my questions in ways that I could comprehend so easily.
So whether you're a new or experienced driver looking to get a Vauxhall then I can recommend this dealership and Jamie himself with pure confidence, he will walk you through the process without any hassle or difficulty. 5 stars from me.
1 kwietnia 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Hanzel
Thank you so much for taking the time to share your experience – and congratulations on passing your driving test!
We’re absolutely delighted to hear that Jamie was able to make your first car-buying journey such a smooth and stress-free experience. Getting your first car is a big milestone, and it’s great to know that Jamie’s clear explanations and supportive approach helped you feel confident every step of the way.
Your kind recommendation means a lot to us, and we’re so pleased you’re enjoying your Vauxhall Crossland. If you ever have any questions or need further support, we're always here to help.
Wishing you many happy and safe miles ahead!
Best regards,
The Customer Care Team
Staff professional, helpful and friendly
I only have good reviews to say about Vauxhall staff at Slough.
They are professional, knowledgeable and made my husband and I feel at ease.
My first dealing with them was 6 years ago, when I bought a Corsa from Marcin, which went very well. I have had my car serviced there ever since.
My husband and I dealt with Patrick, Marcin and Maj on this occasion.
Patrick dealt with the sale, and he did everything in his power, to help us choose a suitable car. He made the changeover so simple.Transaction went smoothly. He is very patient and spent time, showing us how to use the controls in a modern Corsa.
Martin and Maj made this exchange possible for us. A great trade in on my car, and great price on the new Corsa. They could not have been more welcoming, and I thank you all for treating us so well. We will continue being customers for many years to come.
We love our new Corsa.
Rosanda Rose Lukic
21 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Rosanda
Thank you so much for your heartfelt review – it truly means a lot to the entire team at Vauxhall Slough!
We're thrilled to hear that your experience with us over the past six years has been consistently positive, and we’re especially pleased that Patrick, Marcin, and Maj made your recent visit just as smooth and welcoming. It’s fantastic to know that you and your husband felt at ease throughout the entire process and that you're enjoying your new Corsa!
Your kind words about our team's professionalism, patience, and care will absolutely be shared with everyone involved. We’re so grateful for your continued trust and loyalty, and we look forward to supporting you for many more years to come.
Enjoy every moment with your new car!
Warmest regards,
The Customer Care Team
Ricky was very helpful wonderful…
Ricky was very helpful wonderful experience and explained very well thank you
23 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Michelle
Thank you for your kind words! We’re so pleased to hear you had a wonderful experience and that Ricky was able to support you with clear and helpful explanations throughout.
We’ll be sure to pass on your thanks to him—he’ll be delighted to know he made such a positive impression.
If you need anything else, we’re always here to help.
Best regards,
The Customer Care Team
Patrick Slough
We dealt with Patrick who is based in Slough and must i say he was exceptional. The customer service he provided couldn't have been any better. He made it very easy and simplified everything and made it stress free when choosing my car. Highly advise if you go to Vauxhall go and see Patrick!
19 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Qasim
Thank you for your fantastic review! We're so pleased to hear that Patrick provided you with such exceptional service at our Slough branch. Making the car-buying process simple and stress-free is exactly what we aim for, and it’s great to know Patrick delivered just that. Your recommendation means a lot to us—enjoy your new car, and we look forward to seeing you again in the future!
Take Care
The Customer Care Team
We were seen by Patrick at the slough…
We were seen by Patrick at the slough farnham road branch and we were greeted and sat down very quickly! The whole process was smooth and easy. The car we liked was already in the showroom and available straight away which was amazing!
Patrick made the paperwork seem so easy and we were done before we knew it. We’ve come today to pick up the car which has been cleaned and looks immaculate! Patrick’s done an amazing job and for the experience we’ve received we know this will be a long term relationship with Vauxhall!
19 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Yusra
Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a smooth and enjoyable experience at our Slough Farnham Road branch. Patrick will be so pleased to know his efforts made a lasting impression—from the quick and welcoming service to making the paperwork easy and stress-free. We're glad your new car was ready and looking immaculate for collection! We truly appreciate your trust in us and look forward to supporting you for many years to come.
Take Care
The Customer Care Team
Great customer service
Got my car from Vauxhall Watford. Absolutely loved the service of Martin. Took me through the process and explained everything very well. Felt confident with the whole experience thanks to Martin
2 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Arfa
Thank you for your kind words and for choosing Vauxhall Watford! We're so pleased to hear that Martin provided you with such a positive and confident car-buying experience. He always goes the extra mile to ensure everything is clearly explained and that our customers feel supported every step of the way. Enjoy your new car, and don’t hesitate to reach out if you need anything in the future!
Take Care
The Customer Care Team
Ricky has been realy great and he is ve a…
Ricky has been realy great and he is a very good person.he has helped us a lots. We are realy happy with wauxhall company and workers.
16 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with Ricky and our team. He truly is a valued member of our staff, and it’s wonderful to know he was able to support you so well. We're equally happy to have earned your trust and satisfaction. Thanks again for choosing Vauxhall – we look forward to seeing you again in the future!
Take Care
The Customer Care Team
Arjun from parts was very helpful
15 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Saad
Thank you for taking the time to leave us a review! We're glad to hear that Arjun from the Parts team was able to assist you and provide helpful service. Your feedback is greatly appreciated, and we’ll be sure to pass on your kind words to him.
We look forward to seeing you again soon.
Take Care
The Customer Care Team
Arjun the Service desk guy was…
Arjun the Service desk guy was absolutely first class in helpfulness, professionalism and courtesy.
An asset to your dealership.
Excellent customer service etiquette.
15 maja 2025
Opinia niezależna
Odpowiedź od Advance Vauxhall
Dear Mr Davis
Thank you so much for your wonderful feedback.
We’re absolutely delighted to hear that Arjun provided you with such a high level of service. His helpfulness, professionalism, and courtesy truly make him a valued member of our team, and your kind words will certainly mean a great deal to him.
We’re proud to have Arjun representing our dealership and are grateful for you taking the time to recognise his efforts. We look forward to welcoming you again in the future.
Warm regards,
The Customer Care Team
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