Unbelievable customer service from A.Coombs. The best value for our dog kibble I've found online, and with a subscription we don't have to think about running out of kibble. Absolutely brilliant w... Zobacz więcej
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Great service as always. My subscription works really well. I’m kept up to date with when the next order and payment are due. The only downside is I don’t need to visit the shop. Highly recommend the... Zobacz więcej
Usually have repeat order of dog food which go to plan. Occasionally I accumulate additional food and cancel a delivery. This doesn’t faze them and orders get back to expected routine. Find them very... Zobacz więcej
Placed my order Thursday morning arrived Friday afternoon. Excellent service. First time using this company but will definitely make it my regular place to order my dog food in future. Thank you.
Informacje dotyczące firmy
Napisane przez firmę
A Coombs Pet Centre is an independent, family-run Pet Store in the heart of Brighton and Hove. Established back in 1934 and winners of Pet Retailer of the year we pride ourselves on our service and extensive product range. We use our experience and knowledge to bring our customers the very best products for their pets and we are constantly learning and researching the latest innovations so that you have access to the newest products on the market. With two stores and a website delivering nationwide via DPD, we are excited to welcome new and old customers to visit our website at www.acoombs.co.uk. If you can't see what you're looking for simply give us a call on 01273 738016 and we will try our very best to source the items for you.
Dane kontaktowe
155 - 157 Portland Road, BN3 5QJ, Brighton, Zjednoczone Królestwo
- 01273 738016
- Natasha@acoombs.co.uk
- www.acoombs.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 69% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent service
Excellent service. Proactively got in touch to validate the order, and then expedited delivery.
Having used a number of online veterinary pharmacies A Coombes is head and shoulders the best. And first-rate value as well.
A.coombs provides a really exceptional…
A.coombs provides a really exceptional service. I had been purchasing with a competitor for 15 years and regret doing so after my first order with a.coombs. They are really thoughtful with their deliveries, offer fast shipping, and give discount codes for loyal customers and handwritten notes and treats with orders. I could not have imagined a better company!

Odpowiedź od A Coombs Pet Centre
No despatch in a week - Avoid
Placed a first time order at 10am Ona. Wednesday after reading such good reviews about delivery. Their own website states dispatch within around 24 hours. This certainly isn’t the case. When contacted on Saturday they gave the excuse of frozen food being delayed due to a bank holiday however placing the order at 10am on a Wednesday with 24 delivery i don’t see how a bank holiday impacts.
The email response also promised this would be sent Tuesday and tracking number provided and if not a full refund would be sent… no chasing needed.
As you have probably gathered already we received no tracking number, no refund and needed to chase.
Over a week later we have no good, no refund and have been forced to pay out for an additional order from a more reputable supplier.
If you are prepared to wait a long time for your pet food delivery then these are the people for you. If you’re ordering something that’s difficult to get elsewhere so are reliant on them then this isn’t the company for you.
Regardless of your emails making promises you cannot fulfil and apologies you made no attempt to rectify the situation despite this being escalated.

Odpowiedź od A Coombs Pet Centre
Brilliant small family run business
Great company. Really good communication, fast delivery and competitive prices. I needed to cancel an order recently and the email responses I got were prompt, caring and personal.

Odpowiedź od A Coombs Pet Centre

Odpowiedź od A Coombs Pet Centre

Odpowiedź od A Coombs Pet Centre
great communication with the person…
great communication with the person delivering - thankyou.

Odpowiedź od A Coombs Pet Centre
A Coombs on Portland Road
A Coombs on Portland Road - always helpful, always have what my greedy Labrador needs! My Dog Supply Go-To!
Good stock, speedy delivery
Great pet shop, always has a good selection of stock including good quality cat food.
Delivery is always extremely quick, often the day after ordering!
Excellent customer service
Had an issue with the website not working properly but when I contacted customer services they helped me straight away and I managed to get my order quickly. Nice to see there are companies that still use real human beings to help their customers. Excellent service, thank you. I will definitely order from you again
As always fantastic delivery 📦 and…
As always fantastic delivery 📦 and excellent product 🤩
Always a great order experience with A…
Always a great order experience with A Coombs (thus far!). Thank you.
Always lovely delivery person.
Always lovely delivery person.
Some things out of stock but a suitable replacement sent for one of them
Great product delivered quickly
Great value and flexible Subscription
Subscription gives a great price and flexibility so you never run out. The product is delivered next day from your order date
You always deliver promptly and with a…
You always deliver promptly and with a smile so Thankyou from my cat Doodles and also me :)
Consistently great
Consistently really good customer service and friendly staff - Natasha is really helpful.
Excellent service and fast delivery
Great local shops and wonderful serviceere
I always get my cats food here. I'm housebound so shop online. If there are any substitutes, I get a call. The deliveries are always on time. I wouldn't go with one of the bigger companies online as I prefer the local, personal touch.
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