Disappointing experience I ordered a set from 4th & Reckless, but unfortunately the top was missing from my order when it arrived. I contacted customer service by email and have tried to get th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Really disappointed with quality of some of these products after washing. Have ordered a few items from this brand and initially really loved all items, however I have two skirts that I have brought,... Zobacz więcej
Reakcja na opinię
Ce site est tout simplement une escroquerie. Des frais de livraison de 20 euros pour la France, et si par malheur la taille n'est pas conforme (j'ai commandé du 38, c'était trop petit), le retour vo... Zobacz więcej
Reakcja na opinię
My new favourite brand! First time ordering from 4th and it absolutely won’t be the last. I’ve ordered a mix of things, dresses, shoes, swimwear and every item has exceeded the other in quality and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą damską
- również w kategorii:
- Krawiectwo na miarę
- Sklep odzieżowy
- Sklep z dodatkami
- Sklep z odzieżą wierzchnią
- Sklep ze strojami kąpielowymi
Informacje przekazane przez różne źródła zewnętrzne
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
Dane kontaktowe
Manchester, Zjednoczone Królestwo
- customercare@4thandreckless.com
- www.4thandreckless.com
2,4
Słaba
1 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Order not received!
Still haven’t received my order that placed a week ago! Have tried emailing for an update but no response.
6 grudnia 2022
Odpowiedź od 4th & Reckless
Hey Hannah,
Sincerest apologies you are unhappy with our service💔
I can see you submitted your request yesterday and due to increased demand it can take us 3-5 days to respond, we will come back to you as quickly as we can.
Please note as it is the Black Friday / Festive season there are delays with deliveries, unfortunately sometimes this is beyond our control & we are trying our best to get them all out as quickly as possible.
Kind regards,
Katie
4th & Reckless
Order not dispatched
Ordered on 28 November and says that the item will be delivered within 3 working days. Still waiting for my order to be dispatched a week later so can’t give a better review at this time. Emailed customer service to ask where my parcel was just to be told there are delays and to wait 5 working days before contacting again. Not really a solution
5 grudnia 2022
Odpowiedź od 4th & Reckless
Hey Charlotte,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, we really appreciate your patience whilst we get your order to you.
Kind regards,
Katie
4th & Reckless
bad customer service
i ordered a dress during black friday sales and i did not hear back about my order for a week. after a week, they finally sent an email saying that it would take time to process the order. however, a couple days after i received another email saying that they had refunded it. i was so confused as i had previously messaged their customer care to ask about my order only to be refunded without my knowledge. apparently, the dress was out of stock by the time i had ordered it but it took them one and a half weeks to let me know? i am absolutely disappointed in their customer care and their failure to update their customers.
5 grudnia 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Danielle,
We are really sorry to hear about this experience and would like to offer our apologies.
You would have received an automatic email from our database about the delivery delays which was sent out to everyone. Then I can see that we were in contact individually about your order issue, sometimes stock is unavailable and we are sincerely sorry we were unable to fulfil yours💔
Kindest Regards,
Katie
4th & Reckless
Odpowiedź od 4th & Reckless
Hey Ruby,
Sincerest apologies your parcel hasn't arrived💔
We are are experiencing delays with our couriers due to the huge increase in parcels they have had over the Black Friday period. We are sincerely sorry about this & please be assured as soon as Evri pick up the parcel you will receive an automatic email.
Kind regards,
Katie
4th & Reckless
Odpowiedź od 4th & Reckless
Hey there,
Sincerest apologies your parcel hasn't arrived💔
We are are experiencing delays with our couriers due to the huge increase in parcels they have had over the Black Friday period. We are sincerely sorry about this & please be assured as soon as Evri pick up the parcel you will receive an automatic email.
Kind regards,
Katie
4th & Reckless
Delivery was very quick !
4 grudnia 2022
Odpowiedź od 4th & Reckless
Hey Maeve,
Thank you for giving us such a positive review💕
We hope you continue shopping with us going forward.
Kind regards,
Katie
4th & Reckless
Parcel not yet been delivered
I am still waiting for my parcel to be delivered so i dint want to share any experience yet
3 grudnia 2022
Odpowiedź od 4th & Reckless
Hey Yibei,
Thank you for taking the time to leave us a review🤍
I can see we came back to you yesterday regarding your query, we hope your parcel arrives soon!
Many thanks,
Katie
4th & Reckless
My order still hasn’t been sent after…
My order still hasn’t been sent after ordering it a week ago. I paid extra for fast delivery and still nothing. Very very annoyed, wouldn’t order again
25 listopada 2022
Odpowiedź od 4th & Reckless
Hey Ally,
Thank you for taking the time to leave us a review. I can see our CC team responded to your query regarding this earlier this morning, please check your junk folder in case you missed it🤍
Kind regards,
Katie
4th & Reckless
Despatched a week after purchasing, takes a long time to respond to any emails
Stated it would arrive in 3 days but was not despatched until a week later, this does not have anything to do with the courier it is the business that did not despatch in time. When I emailed to cancel my order as it still hadn’t been despatched no one responded. Still have not had a reply
29 listopada 2022
Odpowiedź od 4th & Reckless
Hey Hannah,
Sincerest apologies you are unhappy with our service💔
I can see you submitted your request on Friday and due to increased demand it can take us 3-5 days to respond, we will come back to you as quickly as we can.
Please note as it is the Black Friday / Festive season there are also delays with deliveries, unfortunately sometimes this is beyond our control & we are trying our best to get them all out as quickly as possible.
Kind regards,
Katie
4th & Reckless
Poor customer service
Poor customer service experience. Took them over a month to a respond to a query I had about their returns portal not working. If I hadn’t worked it out on my own I would have missed their returns window. Response was poor both in information and timing.
1 grudnia 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Kara-Lee
We are really sorry to hear about this experience and would like to offer our apologies.
Our returns portal has now been updated and these issues should not happen going forward, making returns a much simpler process🤍
Kindest Regards,
Katie
4th & Reckless
Had a few issues with fastenings coming…
Had a few issues with fastenings coming loose but was offered a refund for the items to be sent back or a discount code, great customer service and responded very quick
29 listopada 2022
Odpowiedź od 4th & Reckless
Hey Saskia,
Thank you for taking the time to leave us such a nice review. We are so glad that we managed to resolve this for you💕
Many Thanks,
Katie
4th & Reckless
Quick response but I ordered 6 days ago…
Quick response but I ordered 6 days ago and it hasn’t even been dispatched, understand it’s busy but it’s a long time to wait when other companies have managed to get things I ordered to me in a few days.
3 listopada 2022
Odpowiedź od 4th & Reckless
Hey Robyn,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, we really appreciate your patience whilst we get your order to you.
Kind regards,
Katie
4th & Reckless
LOVE TO KNOW WHERE MY ORDER IS!!!
Well order was due to be delivered to me on 24/11/22 by Evri,but there was a delivery exception whatever that’s meant to be???
When you look @ Evri website says any deliveries will be next day!
Well the 25/11/22,26/11/22& 27/11/22 have been & gone still no idea where my order is!!!
Can’t get any reply from 4th&reckess either where my order is!!!!!
Not a happy customer all I want is my order which I placed & paid for!
27 listopada 2022
Odpowiedź od 4th & Reckless
Hey Jill,
Thank you for leaving a review, apologies you are experiencing issues with your order💔
I can see our CC team is investigating this with Evri for you, please bear with us whilst we try and resolve this.
Many thanks,
Katie
4th & Reckless
J’ai commandé un blazer et un pantalon…
J’ai commandé un blazer et un pantalon sur leur site. Une semaine plus tard, je reçois un e-mail en disant que le pantalon n’est plus disponible et qu’ils procéderaient à un remboursement. Plus d’un mois est passé et toujours pas de nouvelle. Je veux renvoyer le tailleur reçu et impossible de faire un retour sur leur site. J’ai envoyer trois mails pour faire le retour et aucunes nouvelles de leur part. Fuyez ce site. C’est que de l’arnaque. 160€ payé et jamais été remboursé!
1 października 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Tamara,
Thank you for taking the time to leave is a review, sincerest apologies you are experiencing issues💔
Our dedicated CC team has responded to your query now, please check your junk folder in case it goes into there.
Kindest regards,
Katie
4th & Reckless
worst customer service ever.
worst customer service ever.. it should take 3-6 working day and it has been 15 WORKING DAYS and my order hasn't arrived yet.. Besides that I'm sending emails and no one is answering me and they are deleting all comments from instagram regarding these matter
24 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Laura,
Thank you for leaving us a review & we apologise you are unhappy with our service.
We have been inundated with queries and are working our way through them all as quickly as possible, our CC team has responded to your query now🤍
Kind regards,
Katie
4th & Reckless
Do not order anything from this company…
Do not order anything from this company you cannot contact them they don’t reply to you email and your left with good that are no use to you
17 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Pauline,
Thank you for leaving us a review, I can see our CC team has been corresponding with you on this issue.
Please can you respond to there latest message💕
Kind regards,
Katie
4th & Reckless
Ce site est une grosse arnaque !!!
Ce site est une grosse arnaque !!!
Impossible de renvoyer l article si cela ne convient pas!!!
Avec leur mail de réponse qui sont similaire pour chaques clients qui demandent une remboursement. A fuir !!!!
15 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Sarah,
I can see that our CC team has resolved your query today, please check your emails🤍
Kind regards,
Katie
4th & Reckless
Do not order from this company
Do not order from this company. I have sent over 4 emails trying to sort out two returns parcels as their returns portal has been broken for god knows how long and they do not respond. I had to result in instagramming them which then lead to a response. I then sent back two items which I am still yet to receive a refund for, if ever. And the blazer I wore for the first time- two buttons fell off. Expensive items and poor quality with absolutely awful customer service/ communication. Do not order from here EVER
17 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Georgina,
We are really sorry to hear about this experience and would like to offer our apologies.
I can see that we have been in touch with you over socials & since resolved this for you X
Kindest Regards,
Katie
4th & Reckless
Poor quality clothes and slow slow…
Poor quality clothes and slow slow delivery (despite advertising free NDD)
16 listopada 2022
Odpowiedź od 4th & Reckless
Hey Hannah,
Sincerest apologies you are unhappy with our service💔
Please note as it is the Black Friday / Festive season they're are delays with deliveries, if you are still experiencing issues please contact us directly on customercare@4thandreckless.com and we will look into your order for you.
Kind regards,
Katie
4th & Reckless
Loved the blouse but ran a little to…
Loved the blouse but ran a little to big so emailed 4th RECKLESS and Kate responded very quickly and I was able to return without issue.
Will reorder once I have been refunded
14 listopada 2022
Odpowiedź od 4th & Reckless
Hey Elizabeth,
Thank you so much for sharing your positive experience with us. We are so glad that you loved shopping with us & we were able to help! X
Many thanks,
Katie
4th & Reckless
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