Disappointing experience I ordered a set from 4th & Reckless, but unfortunately the top was missing from my order when it arrived. I contacted customer service by email and have tried to get th... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really disappointed with quality of some of these products after washing. Have ordered a few items from this brand and initially really loved all items, however I have two skirts that I have brought,... Zobacz więcej
Reakcja na opinię
Ce site est tout simplement une escroquerie. Des frais de livraison de 20 euros pour la France, et si par malheur la taille n'est pas conforme (j'ai commandé du 38, c'était trop petit), le retour vo... Zobacz więcej
Reakcja na opinię
My new favourite brand! First time ordering from 4th and it absolutely won’t be the last. I’ve ordered a mix of things, dresses, shoes, swimwear and every item has exceeded the other in quality and... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z odzieżą damską
- również w kategorii:
- Krawiectwo na miarę
- Sklep odzieżowy
- Sklep z dodatkami
- Sklep z odzieżą wierzchnią
- Sklep ze strojami kąpielowymi
Informacje przekazane przez różne źródła zewnętrzne
4th & Reckless is all about documenting those timeless moments - what you’re wearing, who you’re with and what you’re doing. It is for the women who are unafraid to take risks, who forge their own way and who chase their own success. At 4th & Reckless, we offer women’s clothing and footwear. It is our mission to design head to toe looks that inspire women to embrace their style in all aspects of life. We mix classic tailoring with key trend pieces. With numerous possibilities, it’s not about one look. It’s about how you style it.
Dane kontaktowe
Manchester, Zjednoczone Królestwo
- customercare@4thandreckless.com
- www.4thandreckless.com
2,4
Słaba
1 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
First time I used you
First time I used you, I’m older than your target market. The sequinned shirt is beautiful, fits lovely. Ordered and within a week it was delivered.
10 listopada 2022
Odpowiedź od 4th & Reckless
Hey Amanda,
Thank you for taking the time to leave us such a nice review. We are so glad that you loved shopping with us & loved the product our team will be super happy! X
Many Thanks,
Katie
4th & Reckless
First time ordering with these guys
First time ordering with these guys - selected next day delivery. That was 6 days ago and I still haven’t received my parcel.
I contacted customer service after day 2. They replied letting me know that they were looking into it and they’ll come back to me asap - I chased again on day 5 and still no response. Definitely won’t be ordering from them again
16 listopada 2022
Odpowiedź od 4th & Reckless
Hey Kelsey,
We are really sorry to hear about this experience and would like to offer our apologies.
I can see that we have been in touch with you regarding this matter to follow it up for you X
Kindest Regards,
Katie
4th & Reckless
Great stuff!
Excellent product (chosen from good range of women's clothing) ...... decently priced .... and quickly delivered.
Thanks!
15 listopada 2022
Odpowiedź od 4th & Reckless
Hey James,
Thank you for taking the time to leave us such a nice review. We are so glad that you loved shopping with us! X
Many Thanks,
Katie
4th & Reckless
Bad customer service
I’m trying to send it back to get a smaller size
The order number is wrong and there is no answer from the company
9 listopada 2022
Odpowiedź od 4th & Reckless
Hey Ida,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
black oversized sequin shirt
Lovely black oversized sequin shirt. Needs a cami underneath but looks fabulous
7 listopada 2022
Odpowiedź od 4th & Reckless
Hey Robert,
Thank you for taking the time to leave us such a nice review.
We are so glad to hear these amazing comments! The team here at 4th & Reckless is thrilled to hear such good feedback. X
Many Thanks,
Katie
4th & Reckless
Énorme arnaque
Ce site est tout simplement une énorme arnaque aux pratiques illégales. J’ai reçu des vêtements taillant très petits et pour une somme de plus de 150€. Le site vous empêche de renvoyer votre commande en prétextant un « bug » qui dure en réalité depuis des mois. Au début, ils vous disent par mail qu’ils reviendront vers vous mais finissent par ne plus vous répondre. Ne commandez pas
7 października 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Laura,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed! x
Average satisfaction
Lovely clothes, not the best quality. I found the dresses to be too short for size M. Small upper body and curvy bottom. The models on their socials are tall skinny girls with suuuper long legs and I couldn’t relate at all. Dress would lift up while i was walking around the house trying it on..
11 listopada 2022
Odpowiedź od 4th & Reckless
Hey Mon,
We are grateful that you took the time out to leave us a review. I will pass this on to the team, as your feedback with help us improve in the future! X
Kindest Regards,
Katie
4th & Reckless
Can’t wait to order again 🤩
Amazing quality, everything feels so expensive and the pieces are gorgeous one offs that I’ve never seen anywhere else 🤩 Customer service got back to me really quickly when I had a question about sizing. I got loads of compliments when I wore my 4th & Reckless dress out, will definitely be making another purchase x
29 października 2022
Odpowiedź od 4th & Reckless
Hey Jade,
Thank you so much for your lovely review! We are so glad you had a positive experience with shopping with us💕
Kindest Regards,
Katie
4th & Reckless
Great quality, fit and style
I managed to get exactly the outfit that my daughter wanted for Christmas - a dark-coloured trouser suit with a waistcoat - which I couldn’t get anywhere else online or on the high street. The delivery speed was excellent. The items were carefully packaged and both look and feel great quality. They fit beautifully. Everything was exactly as I’d hoped for. I will definitely buy from this company again.
4 listopada 2022
Odpowiedź od 4th & Reckless
Hey Hayley,
Thank you so much for your lovely review! The 4th & Reckless team will be so happy with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
Odpowiedź od 4th & Reckless
Hey Farwa,
Thank you for your review and I’m sorry to hear about your bad experience. I can see that our dedicated Customer Care team have reached out to you to assist with this matter. X
Kind Regards,
Katie
4th & Reckless
Beautiful skirt but way too short and…
Beautiful skirt but way too short and I’m only 5ft 1
3 listopada 2022
Odpowiedź od 4th & Reckless
Hey Sarah,
We are grateful that you took the time out to leave us a review. I will pass this on to the team, as your feedback with help us improve in the future. X
Kindest Regards,
Katie
4th & Reckless
Customer care ignores my emails and so I can't return expensive item
I have been trying to return an expensive jacket for two months now. At first the support was very friendly and responded immediately. They et me know that there was a problem with returns and you would let me know when it was fixed. However, it has been two months and I still have not been able to return it. I have sent multiple emails asking for help but now the customer service does not even respond to my emails. This is incredibly unprofessional, rude and disappointing. A problem with returns is of course a possibility but the fact that the customer care is not even responding to my emails anymore, and therefore I cannot return an expensive item, is not acceptable.
9 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey there,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed! x
I’ve emailed 3 times
I’ve emailed 3 times , over a week ago.
Bought 3 items and need to return a smaller size but the item number is saying wrong so I can’t get a return label.
Customer care just saying we will be in touch
1 week later still waiting to send back the trousers and I go away on Monday so very frustrating
2 listopada 2022
Odpowiedź od 4th & Reckless
Hey Jeanette,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
Extremely poor customer service
I sent a message about returns over a week ago and have still heard nothing. I'm stuck unable to return an item because the system isn't recognising my order ID. Really unimpressed with service so far & hoping someone will contact me ASAP to fix this.
8 listopada 2022
Odpowiedź od 4th & Reckless
Hey Deborah,
Sincerest apologies you are unhappy with our service, we have had an extreme increase in queries and try our best to get back to everyone as soon as possible💕
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
Worst experience with a company
I have been reaching out since September 24 2022 for a return due to a defective item and other items that don’t fit. I was told their return portal is down and will be fixed and they would extend my return date until then. Return portal has been down for 2 months now and no matter how much I reach out, customer service won’t respond. They don’t uphold their return policy and will dodge any real way of solving the issue. They are essentially stealing your money. Do not order from this company ever because they have poor quality products and a sketchy/ nonexistent return process.
4 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Gina,
We are sincerely sorry you aren't happy with your experience with 4th & Reckless, due to a technical error that occurred while we were updating our returns system, our international returns have not been working correctly. This has caused a high volume of customer service requests, which we are working through and getting back to you all as soon as we can.
Our new international returns system will be in place very soon, so that all of our customers will be able to send their parcels back to us.
Thank you for your patience, we’ll be in touch with each customer as soon as this is fixed!
Katie,
4th & Reckless
Do not order from this company
Do not order from this company. Sent back returns with proof of delivery and no refund still.
7 listopada 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Amber,
Thank you for your review and I’m sorry to hear about your bad experience. I can see that our dedicated Customer Care team have reached out to you to assist with this matter. X
Kind Regards,
Katie
4th & Reckless
Echoing all the reviews below.
Echoing all the reviews below.. after many attempts to return my item the portal does not work and I have had no reply from customer services for over 2 weeks despite their email saying 3-5 working days.
I have also attempted to make contact through socials but that’s when i realised other people were experiencing the same problems as me.
It looks unlikely that i will ever be able to get a refund for the £130 worth of clothes which is super disappointing as I loved the brand.
19 października 2022
Opinia niezależna
Odpowiedź od 4th & Reckless
Hey Laura,
Thank you so much for your review & so sorry to hear this.
We are aware that our Rebound Returns portal isn't working and this is why we have temporarily switched to Royal Mail Returns instead.
You can now create a free return label with Royal Mail. Please see the link below and enter '4th & Reckless' in the 'Pick Your Retailer' box, then follow the steps and generate the label. Once the label is created, Royal Mail will email you with a QR code, or you can print out the label.
https://www.royalmail.com/track-my-return/pick-a-retailer
Many thanks,
Katie
4th & Reckless
LOVEEEEEE
I finally a brand with exceptional cutting , fitting and quality. I love everything I purchased , I went from thinking power suit is just not for me to I own 4 of them now x Also the other items I bought for just like my skin I felt beautiful and confident again thank you xx
5 listopada 2022
Odpowiedź od 4th & Reckless
Hey there,
Thank you so much for sharing your positive experience with us! We are super happy to hear your feedback and the team are thrilled with your comments. ❤️
Kindest Regards,
Katie
4th & Reckless
Received a wrong item!
3 listopada 2022
Odpowiedź od 4th & Reckless
Hey Zina,
Thank you for taking the time to leave us feedback, sincerest apologies you received an incorrect item💔
Our dedicated CC team has come back to you regarding this on email now.
Kind regards,
Katie
4th & Reckless
Excellent quality product.
Saw two pairs of trousers on a shopping haul blog which looked lush so ordered them. I can say I was not disappointed. Quality of both pairs are excellent. Super happy with them, the service and promt delivery. I would recommend 4th & Reckless.
21 października 2022
Odpowiedź od 4th & Reckless
Hey Linda,
Thank you for taking the time to leave us such a nice review.
We are so glad to hear these amazing comments! The team here at 4th & Reckless is thrilled to hear such good feedback. X
Many Thanks,
Katie
4th & Reckless
Doświadczenie Trustpilot
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