365games.co.uk Recenzje 

Two games ordered. Only received one and the other is now out of stock.. requested a refund to which they said they where having issues with payment provider.. suggested sending me another game of the same value which they do have in stock. They said they can't send me a different game for some reason.. avoid this company

The company is in administration & will very shortly be dissolved.

Contact you credit card company, paypal, etc. ASAP.

Had read some bad reviews, but had really wanted to pick something off the site. Reached out and got some help with my order, and had my game delivered to me in less than 24 hours. Very impressed.

DO NOT BUY FROM THIS COMPANY !!! THEY TAKE YOUR MONEY AND THEN BLAME PAYPAL
FOR NOT REFUNDING …LIE AFTER LIE .

I ordered a game on this website on 23rd January, on 13th February it still hasnt arrived. It says 15days on the website which is long enough but I’ve been waiting nearly 1 month. They clearly don’t stock items and try to source products once it’s been ordered. My online account doesn’t show any existing orders and it’s been so long that my confirmation email is hard to find in my email inbox. The delivery time is completely unacceptable. There is no phone number and they are not easy to get hold of. I got my credit card company to sort it out and refund me. Buy your games from somewhere else.

Terrible company. I placed an order for over £230 in December 2023. They emailed me the next day, saying they can not fulfill my order, so they will refund me for my purchase. It is now February 2024 and I'm still waiting. Paypal is now involved trying to retrieve my money.

Edit: After raising a dispute with paypal in which they never replied to paypal... paypal have refunded me my money and are now chasing 365 games for the money paypal had to pay out to me through buyer protection.

Requested a refund over a month ago, raised a dispute with PayPal which they have not responded to and ignored my last email.

Please do not buy from this scam of a company.

I ordered several vinyl records through 365games which never arrived. Eventually after contacting them myself I was told they were priced wrong on the website and my order would be cancelled. I have been waiting on a refund for over a month. I have emailed several times and have been told there is a 'problem with the paypal account'. The latest email says they are unable to resolve this issue and I should apply for a refund through my card provider instead. I have done this and they have not complied with my card provider to give a refund. This feels like a company that is about to collapse. Would never order from them again.

Absolute nightmare company to get hold of!
A whole month after trying to get a reply from them (no phone number to call 🤷🏻‍♂️), my item still hadn’t arrived…
Finally an email came through saying said item I had paid for still hadn’t arrived in their warehouse (😂 Actually selling stock before they’ve got it themselves 😂 Laughable 😂)..
After cancelling my purchase, it then took them another month to issue a refund!
Apart from that, id highly recommend 365Games 👏🏻

Unfortunately communication is very poor and the company has a large feel of money over customer support and help. Item arrived 9 days late and when Item arrived, the security seal was broken and it has looked like it was opened, when advertised as new. On top of this, they also tried to blame late delivery on myself, when even the delivery company took responsibility for lateness.

Evri had stated that they had lost the parcel in their emails to myself and under no circumstances had my change of location on our property changed the delivery issue. But this is also which I got blamed for by 365games. I have had thorough communication and evidence from Evri, as I soon realised 365games doesn't make such effort. Evri also stated on the 29th in an email to me, that they did not attempt a delivery, as the parcel got lost between depot and courier on the 29th.

Not a company I will choose to use again and should have known better and checked trustpilot before ordering from this bunch people working for a money only focused and greedy business with no customer service.

Only reason for 2 star, is because luckily enough, although seal was broken and box had been opened, Item still worked.

Placed an order which 365 then cancelled due to a pricing error. No refund after a month despite various emails, and stock responses. No customer service number to phone, so had to file a dispute with Paypal who eventually got the money back. Avoid.

Communication has been poor.

I’ve been waiting for a second item which wasn’t dispatched at the same time as the first item in the same order.

Sadly the first item arrived damaged as it was packed in just a cardboard sleeve and sent through evri, no protection to the product at all. Upon attempting to communicate I have been ignored for 10+ days attempting to resolve my second item which the tracking just says they’re expecting it and also trying to resolve my damaged item.

Not sure I would use again due to the slow responses and poor communication.

AVOID this company. Placed orders in their Christmas sale which they cancelled within a couple of days stating there was a mistake with the pricing, but they did not refund 2 of my orders Despite repetitively chasing the refund via their website their response was that they had a problem with processing refunds which dragged on for a couple of weeks so had to get Pay Pal to step in and give the refund. They did not respond to them either so beware even if their prices look good, really glad I had Pay pal protection as probably would never have obtained the refund.

Made 5 separate orders for vinyl records. Received an email saying that there was a pricing error, and I would receive a refund in 2-5 days. Okay, fair enough, mistakes happen. Only received a refund for 1 of my orders - and this took over a week to reach my bank account. Sent 10s of emails to customer service and kept receiving vague, non-committal replies about receiving my money "shortly" as there was a "small issue" with their PayPal account - even though they were still accepting PayPal as a payment method on their site. Eventually had to initiate 4 separate disputes via PayPal (which was a tedious process) and got my money back. 365 Games / Xbite never bothered to reply to the PayPal dispute despite the fact that I kept them in the loop throughout. It took just shy of a month to get my money back, not the promised "2-5 days." A very shady company with poor communication and a blasé approach to customer service. Will never order from them, or any of their affiliated sites, in future.

I made an order on the 28th of December for vinyl. I understand that there was a pricing issue so all orders were cancelled. I was not notified of this (I was checking my emails and my account daily, which still states my order is pending - nothing about cancellation). I reached out on the 6th of Jan to be told I would have my refund in 2 - 5 days. It is the 26th of January and there despite several follow up emails there is no sign of my £95. I have opened a case with PayPal but there has been zero follow up. The last I heard I was told

“we're having a temporary issue with the payment provider which is why there is a delay in receiving your refund”

That was over a week ago.

**update**

I have now had the below response

“ We appreciate that this situation is completely unacceptable. Unfortunately, we have had no updates regarding the refund yet. We have not been provided with a timeframe when a refund will be issued, either.”

Not good enough.

Bought Blood Bowl 3 for Xbox One/X. Price was the cheapest in the market. Contacted the team and received a response to my query within 2 hours. The game was posted and received within 48 hours. It was sealed/brand new. All in all a fab service - many thanks to the team.

Ordered a game for a christmas present it took weeks to arrive and finally arrived after christmas. So I wanted to return it, emailed them several times but nobody gets back to you. Even contacted the head office with no response. Would never use this company again they are unreliable especially if you want to return something

Ordered Super Mario Party with the JoyCons. Then I get an email saying my order has been cancelled and I would receive my refund shortly. I have emailed them 3 times and each time they would say that they are working on it and should receive it soon. It's been more than 3 weeks and nothing. An absolute joke.

This company is a shambles. I'm one of the many people who bought items online from Xbite's 365games website, only for the company to then cancel the order after they mucked up on pricing.

But getting a refund is painful. Nearly 4 weeks later and I'm still waiting for my money back.

They have broken their contract saying refunds will be paid within 7 days. They are claiming problems with Paypal, but is that because Paypal has frozen Xbite's account? They need to be more transparent.

Anyway - Xbite / 365games, you are full of excuses. Give me the products I ordered or my money back. Full stop.

As one of the people who had their vinyl orders cancelled I can only say those of you who have had a refund can count themselves lucky. Nearly 4 weeks on from placing the order and no sign of my £120. I have asked to be refunded to a different payment method only to be told it is not possible

365Games own terms on their website state 7 days at the most to be refunded. I have sent 4 emails so far, had to initiate the contact in the first place regarding the cancelled order (no discount code but I wouldnt use it now anyway, thanks)

Appreciate mistakes happen and don't mind the order being cancelled so much, I JUST WANT MY MONEY BACK!!

UPDATE: I ended up having to claim my refund directly through Paypal, many weeks later, as 365games were unable to refund due to 'issues with Paypal'