After 3 weeks of silence, was told they still hadn't received my item from their main warehouse. Had to go through PayPal for a cancel and refund. Awful communication from this awful company. Avoid.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I strongly urge people not to buy from this company. Delays to order with no ability to provide accurate updates on deliveries. No phone number, and request to cancel order ignored. Order placed... Zobacz więcej
Reakcja na opinię
I found this site through BoardGamePrices in search of a low print board game expansion but noted it had a low Trustpilot score, I was hesitant to order because of this, but gave it a shot anyway. Ema... Zobacz więcej
Reakcja na opinię
Absolute nightmare company to get hold of! A whole month after trying to get a reply from them (no phone number to call 🤷🏻♂️), my item still hadn’t arrived… Finally an email came through saying... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Here at 365games.co.uk, we’ve been building this tight community of loyal customers for over 15 years. We have low prices on a selection of great video games, board and card games and collectables. We also have fast, reliable delivery, meaning you'll want to come back to us again and again! On top of all that, we also have a secure checkout, accepting payments from American Express, Visa, Mastercard and PayPal.
Dane kontaktowe
XBITE HQ, Unit 1, Maison Court, Midland Way, Barlborough, S43 4GD, Chesterfield, Zjednoczone Królestwo
- 0844 414 5296
- contactus@365games.co.uk
- www.365games.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Disney tradition
Order came within 9 days very happy with my purchase, only downside was when asking for update over postage waited 2 days to get a reply to then be told it was stated on page that it was coming from elsewhere when looking I couldn’t see anything then was told they would update there website that still hasn’t been updated. Feel communication was poor and found them pretty unhelpful for that reason I’m not sure I would use them again.
Think they need to get a better system in place so your not waiting days for a reply and then not being helped even after they reply.

Odpowiedź od 365games.co.uk
Pre-order a game Sunday Friday now…
Pre-order a game Sunday Friday now nothing won't answer phone calls or emails got the bank on to them shocking bunch of fraudsters stay well clear36845order number

Odpowiedź od 365games.co.uk
Absolute pleasure to deal with
Absolute pleasure to deal with. Ordered an x box game that was meant to have a code enclosed with dcl extras. The game did not have this. I contacted 365 games and they sent me out a replacement. Unfortunately the replacement did not have the code enclosed either. Contacted 365 games again to inform them , and they said they would get in touch with their supplier. They did indeed and got me a code for the game that worked . So have a very happy son. Absolutely first class company with first class customer service

Odpowiedź od 365games.co.uk
Ordered records 28th December they…
Ordered records 28th December they cancelled my order 2 days later but still have not refunded me. Said they have an issue with PayPal. Is this company about to collapse? Just beware.
My 4th reply from them on the 17th Feb - now they have no timeframe to sort out the PayPal issue! So if you buy from 365games and need a refund they won't be able to give you one at the moment or the forcible future.
Hi there,
Thanks for getting in touch,
I can confirm that we are having an issue only refunding orders via PayPal. We will refund your order as soon as this issue has been resolved.
Sadly, we have not been given a timeframe for this. Please accept our apologies for the upset this might have caused you.
If you need anything else please get back in touch!
Kind regards
Milena
Customer Service Advisor
BE WARNED THIS COMPANY IS GOING DOWN THE PLUG HOLE - DO NOT LOOSE YOUR MONEY AND SHOP ELSEWHERE!
Stated I would get a refund on 29th December 2023.
As of 15th January 2024 still no refund.
As of 17 January 2024 still no refund.
As of 18th January 2024 still no refund.
As of 25th January 2024 still no refund.
27th January - CONTACTED PAYPAL AND THEY HAVE REFUNED ME, STATED THEIR IS NO ISSUE WITH 356GAMES PAYPAL ACCOUNT.
DO NOT BUY FROM THIS COMPANY!!!

Odpowiedź od 365games.co.uk
Doubt they ever had it
Website advised 15 day lead time. Ordered with plenty of time for Xmas. Email received after Xmas to advise there was a delay due to warehouse issues. Several chasers later received email to advise product was not available and refund to be actioned. Doubt they ever had the product !

Odpowiedź od 365games.co.uk
Very Bad experience with the microwave oven purchase
Ordered the microwave which was on sale. The next day I got an email that, unfortunately due to a technical glitch in the system, the product I purchased was sold at the incorrect price and have cancelled my order.What a laugh.Very bad experience and waste of time and headache. :(
0 star but there is no option for that

Odpowiedź od 365games.co.uk
Oops the prices were wrong...
Same as everyone else with the records on 'sale'. No explanation, no contact from customer services just a refund which has been pending for 8 days in my PayPal account because apparently their payment to PayPal hasnt cleared... Don't go near this company they are at best completely incompetent and at worst scamming people for data and/or to have a lot of money earning some nice interest in their account.

Odpowiedź od 365games.co.uk
Item priced incorrectly on website
Item priced incorrectly on website. Cancelled my order without first giving explanation, still waiting for refund 2 weeks later
Update I placed 3 orders on 29th of December. Only one has been refunded. I am still waiting on the other two despite several emails to the company. The response that i am receiving from them is as follows " I do apologize but we're having a temporary issue with the payment provider which is why there is a delay in receiving your refund". I was not immediately contacted by seller as they state in response. It was only when I contacted them that I was told why my order had been cancelled. Also, I did not receive any discount code as is stated in response. Overall an extremely frustrating experience and I am still out of pocket to the tune of 82.36 pounds despite the order being cancelled by the company nearly 3 weeks ago! A truly shocking experience

Odpowiedź od 365games.co.uk
Possible scam/theft
I bought several items in the sale - they were cheap but seemed to be priced for clearance. There was a range of prices on the website so it didn't seem out of the ordinary. I paid via PayPal and, despite receiving a confirmation of my order and payment being taken, got a notice from PayPal that the payment was being refunded a few days later. I've checked and the refund still hasn't come through though it's been a week - PayPal says 365 have paid via echeque and this hasn't yet been cleared by their bank. Seems like a scam at the moment - hopefully PayPal will be able to reimburse me if so. If it's just incompetence on the part of 365 I would be grateful if they could either fulfil my original order or refund me - they have not replied to my emails so far.

Odpowiedź od 365games.co.uk
No customer service
Product delivered no issues. Needed to return as my nephew already had the figure. Absolutely no customer service despite many emails to start a return. Will not use again.

Odpowiedź od 365games.co.uk
Poor Experience - Be aware
I ordered 5 vinyl LPs from Games365 web site, all offered at a good price. I didn't receive a confirmation of order email so I emailed Games365. Here's the email back I received -
Hi there,
Thanks for getting in touch,
Sadly it's your whole order that has unfortunately been cancelled due to this issue.
I understand this isn't a great shopping experience and we're deeply sorry that this has occurred.
Unfortunately due to a technical glitch in our system during an update, the products you purchased was sold at the incorrect price. We are very sorry but we are unable to fulfil your order on this basis in line with our standard terms as the price shown was incorrect, the technical issue we have encountered is being investigated and the correct prices are now showing.
We are very sorry for any upset caused here.
Kind regards,
Customer Service Advisor

Odpowiedź od 365games.co.uk
Very poor customer service
Very poor customer service. I ordered an item to be delivered to a relative as a Christmas present. Ordered it on the 7th December and received a confirmation that it would be shipped in three days. As the delivery was not to my home address, I assumed this had happened. A month later, it still hasn't shipped - no notification or apology. When I contacted them, they were very unhlepful, couldn't give even an estimate as to when it may ship or any explanation of what was going on. After repeated attampts to extract any information from them, I gave up and cancelled the order. I strongly recommend looking elsewhere as I subsequently found the album £10 cheaper on an alternate site.

Odpowiedź od 365games.co.uk
Vinyl price changed
Vinyl price changed
Like most others. I was shopping for vinyls. The vinyl price seemed too good to be true so I waited before placing my order. All the items in my cart changed price to 999. I am glad I dodged a bullet!

Odpowiedź od 365games.co.uk
Order cancelled
Ordered several items. A few days later all items cancelled and money refunded.

Odpowiedź od 365games.co.uk
Refunded without explanation.
Ordered some vinyl records in the post-christmas sale. After several days of "awaiting fulfilment", the order got refunded with no communication. I wouldn't accuse this website of being a scam site, as it does seem I'm getting money back, but not honoring sales made doesn't make them an especially trustworthy merchant.
Some prior communication on the matter might have gone a long way here, but aside from being refunded out of the blue I've heard nothing from them. Real clown shoes hours over at 365Games.

Odpowiedź od 365games.co.uk
records
Bought some records. Thought the price was too good to be true.
After reading the reviews on here I was a bit sceptical but though I'd take a chance.
Ordered, got no confirmation and then got a email a few days later saying my order was cancelled and refunded with no reason

Odpowiedź od 365games.co.uk
All very dodgy
Ordered several items at attractive sale prices, money was taken and order confirmed. 1 week later the order was refunded with no explanation and the sale items then reappeared on the site at much higher prices. The whole process seems like a scam to get hold of contact details. Avoid.

Odpowiedź od 365games.co.uk
Same as everyone else,ordered some…
Same as everyone else,ordered some vinyls in the sale and received an email today cancelling my order without any explanation. A company shouldn't be able to trade in this way. I will never be using these pirates again.

Odpowiedź od 365games.co.uk
Waste of time
I ordered several vinyl records ranging from £6-£12 each ordered accepted paid extra for quick delivery.3 days later received a email saying I’d been given a refund for the order no explanation given. The records are still on the website but at a much higher price.

Odpowiedź od 365games.co.uk
Didn’t honour Boxing Day sales
Didn’t honour Boxing Day sales. I didn’t take advantage of other deals and have lost out as a result. They just refunded, no order update, no apology. Not to be trusted.

Odpowiedź od 365games.co.uk
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.







