12Game.com 

I did order Assassin's Creed: Black flag including the game guide, and some other game guides. Since I preordered AC Black flag, the other game guides were delivered first after an announcement email of the shipping.
The AC Black flag and guide were delivered on release date. Packaging of the shippings is very good; mostly in a large box.
I did raise a question regarding my order and this was answered fast and accurate.
I would recommend 12game.com to everyone!

Maandag besteld en pas de volgende maandag geleverd.
Kan sneller!
Betalen ging vlot.

17/10 ordered a game, Belgium is 3 to 4 fats for delivery.

28/10 still haven't recieved the parcel, after phonecall they said it will be delivered in 4 days .

I've ordered GTA V and i've received it very soon. The game was at that time the cheapest in comparing with other (online)shops. So i know where to order next time!

I came to this webstore, because I wanted a game on saturday. As I ordered on a friday before 16:00, I thought I would get the game the next day.

But as I called customer service, it wasn't even at the distribution centre. So I asked them to cancel my order, while it was still on hold. Gave out my details and I was told it would be taken care of.

Instead I receive a message that my order is being delivered on monday. So I contacted the customer service again and they told me they couldn't do anything, so I had to send the package back again.

I thought I was on time as I called on saturday, and the lady had all the details she needed to cancel the order and refund my money.

Never had any trouble, saved a lot of money and always got my delivery in time.

The website talks about 1-2 days delivery time. I got my package in 4 days. I wrote the customer service about that and answered me immediately that packages to Belgium take longer. It should be mentioned on the website then. Apart from that, everything was ok!

bad service - no response - haven't received package
i haven't received package and they didn't spend time to solve this.
also no confirmation they put effort for me. Terrible service

Aardig en geduldige klantenservice, zo gauw zij het spel hebben heb jij het, gegarandeerde bezorging, geen scam.

There's nothing to say, really. I pre-ordered Beyond Two Souls for PS3. I got it for 50 euros including delivery (give or take a few euros). It was delivered the day after the game was officially released, which is quite fine by me.

After pre-ordering a bundle of a PS3 game with the corresponding strategy guide, I received the game correctly, but the strategy game was not included. As there was no explanation or accompanying letter, I managed to get hold of the Customer Care by phone after several attempts. They were going to figure it out and get back to me. After a week I rang them back, and they explained they had a shortage of that specific strategy guide, but they couldn't say if and when I would receive one.

Now we are one month further, and still no word from 12game.

Prima deal voor GTA V + Guide voor de prijs van €56,99, maar de levering tot in België heeft negen werkdagen geduurd ! Ik krijg dingen vanuit de USA sneller dan dat !

I made a order of 2 games at 12game.com
Games: GTA 5 and PES14
I had some questions related to PES14 because a lot of online retails shops offered the game incl some extra DLC downloadeble packages. On the day that I pre-ordered the game I called towards Customers Service of 12game.com to ask if this was also the case for this order that I put up if there was any extra DLC included. The employee who helped me answered with "YES" this will be incl. with the game. "I will a ask one of my colleages to make sure that this is with the game and we will call you back to confirm this" Because I mentioned that I will have to cancel the order if this is not the case and order the game at Bol.com where this was the case that there was DLC voucher incl. when you prder the game.
Since than I am still waiting for this phone call and how good the service was with delivering the games for me on time (still thank you) without the extra DLC for me the total service is BAD.
At least they should have made a phonecall to explain the story to me.

Nothing to add!

good delivery

The order was complete and right on time.Excellent!!

Placed my order then waited for two weeks and received nothing.
Send a mail about my order and within two days received order.

na een week bestelling nog niet geleverd,
mail slechts na 2 dagen beantwoord met heb nog wat geduld
de telefoon nemen ze op,maar ze spreken niet

This shop is super. I ordered two games (one with a big gaming help guide). I both ordered them thursday the 26th at 19:30. One got delivered on saturday the 28th already. The other (which would be delivered in the beginning of october due to being out of stock) october the 1st. I didn't pay any dilivery costs (altough one package was so big it didn't fit through the mailbox.) All was delivered in nice bubble plastic.

5 out of 5, nothing less justifice this service!

Laat ik beginnen dat ik het jammer vindt dat men niet reageert op mails helaas..
Dat ik niet de enige ben kun je lezen in meerdere berichten.
Kijk gaat het goed met een relatief simpel product dan is men tevreden maar gaat het fout ergens..dan komt het erop aan of men het goed afhandeld..
Hierbij staat of valt de vraag of ik nog eens wat bestel hier
Bij mij tot op heden niet..product gekocht..betaling via klarna(achteraf betalen) ..helaas product moeten terugsturen...krijg gelukkig mail dat product is teruggenomen maar dan gaat het fout..klarna stuurt factuurherinnering en zegt klarna dat 12game.com in actie moet komen en de factuur moet intrekken. Dat is helaas tot op vandaag 5-10 niet gebeurd.
Wacht maar af..maar vertrouwen?? nee