Wow Travel Recenzje 

I have been waiting on a refund for nearly 2 weeks and my emails are not getting a response?

I'm trying to reach them through all their emails, Instagram, Facebook, TikTok, YouTube, and website chat. But they. Never reply for many days
What can I do more??

I really like the bag which was an excellent price. Unfortunately there was a problem with postage resulting in my having to pay excess postage. I mentioned this in my review and customer service immediately reached out and refunded postage costs. Such a refreshing change to get excellent customer service these days especially from an online company who can easily evade. Most impressed. Thank you 🙏🏻

Full time luggage for Ryanair absolutely brilliant really cheap good quality would definitely recommend

Great little suitcase, no need to stress about your bag not fitting when checked. Also Customer Service after care is excellent, sorted my problem straight away no fuss.

The travel size suitcase was perfect. I've bother same size suitcase from other suppliers but they were much smaller than WOW. WOW suitcases are fantastic. It came quite quickly, they were spacious, I kind of wish they would do it in different sizes so we can make a set. They are easy to handle and very light . We just live them.

Product was excellent, customer service non existent. Contacted them immediately after the order via email, never got a response.

Great suitcase for short trips and perfect as free hand luggage. It makes travelling much more convenient.
The customer service was excellent as well. Rob went above and beyond to help me when I needed assistance.

Were do I begin, wow travel sell the best undercarriage suitcase I've ever seen, I brought 2 from them and its so well made you cannot find another the same. I tried looking for a counter like but couldn't find anything and especially for the price its one of a kind. Also the customer service is 10 out of 10.

Shocking service. Ordered one underseat bag and got the Evri tracking details. They have been unable to collect despite repeated attempts. No updates given from wow-travel. I have wow-travel emailed and used chatbot but had no response to either. Seeing other similar issues reported here and their responses saying to email again but if emails where dealt with the first time we should not have to email again. Clearly not able to do their jobs. Trying to get refund equally as difficult. Would not recommend to anyone. For once not an Evri issue!

Pre ordered two cases

Emailed to say delayed

Tracking provided then updated saying unable to collect from sender no longer at address this was 13th of April

Several messages sent all ignored says off until monda

Although when I checked to see when they were recieving new stock which was a weekend I had a reply very quickly

Now I'm going away next week. No luggage and I now have to buy more and try to get a refund. Shocking service

Update at 13Apr - Wow Travel contacted me and apologised for their mistake. They have expedited delivery of the correct bags, which hopefully will arrive in the next day.

Original post on 11Apr26 - I ordered 2 x EasyJet sized cabin bags and instead 2 Ryan Air sized smaller bags delivered. These are needed for an upcoming trip for EasyJet. I phoned Wow Travel and got through to a disinterested person who said they are closed.

Edited
I originally posted a review due to customer service concerns I received following an order in January.

I have since been contacted by Wow travel and was pleasantly surprised at the response and resolution of my original concerns.

They were extremely honest and owned up to the mistake and have gone over and above to resolve the issue I have. So it's for this reason I have amended my review to 4 stars.

Love this little case and it's features, both me and sister bought for travels. She's used hers and managed to get a fair bit in it, me, haven't tried yet.

I love this great small WOW aircraft case , its design feature of removable wheels and you can replace them when they get worn is such a great idea and extra space saver.
I was so happy I showed my Freind and tipped it upon its end and I forgot to put in my cup holder ( oh dear ) another great idea but as we all know even though I did tip it over without putting back in it's closed position, this could easily happen in the hustle and bustle of traveling .
It would have got 5 stars apart from the badly designed manufacturing of the cup holder and with a bit of extra thought this could have been made stronger .
Can anyone from Wow brand advise how I get a replacement as I've had the case less than 12 hrs and I know you can replace the wheels but can you send me a link on how to replace your cup holder ?
Such a shame this extra great idea was so badly designed ;(

Great case apart from this cup holder !!
Customer

I recently bought suitcases from WOW Travel and I’m honestly so impressed! The quality is excellent — they feel sturdy, durable, and look really smart and stylish.
Both my mum and I got one, and they made our trip so easy and hassle-free. The wheels glide smoothly, they’re easy to handle, and everything felt well designed.
Customer service was fantastic and delivery was quick and seamless. Overall, such a great experience from start to finish. I would definitely recommend WOW Travel to anyone looking for reliable, high-quality luggage!

The best case I've ever bought fitted the Ryanair. Sizer, perfectly

★★★★★ Super impressed so far. Ordered three 40×30×20 underseat cabin bags and the build quality is spot on for the price — sturdy, well-finished, and they feel like they’ll take a proper battering on flights. Haven’t travelled with them yet, but first impressions are excellent. Would happily buy again.

brought a hard shell underseat case. Really well made and maximises the space available by having removable wheels. The little built in extras (cup and phone holder) are very useful for when you are sat at airports. Fast delivery and easy experience. Would recommend for cases in the future.

I bought three underseat carry-on bags from Wow Travel, and the experience was completely hassle-free. Delivery was very fast, and all three bags arrived well packaged and in perfect condition.

The quality of the bags is really good. They feel well-made and better than many budget cabin bags. I especially like that the wheels can be removed from the carry-on, which makes it even more practical for different airlines and storage. The bags are lightweight, easy to manoeuvre, and fit perfectly under the seat for Ryanair.

There were no issues at all with the company; everything went smoothly from start to finish, and the prices are very reasonable for the quality you get. I would definitely recommend Wow Travel and would happily order from them again.