Google Recenzje 123

I was literally locked into a hidden service with no visible cancellation option anywhere on my account. The customer support? Absolutely nonexistent. For one of the biggest companies in the world, this level of service is beyond shameless. I literally had to cancel my physical credit card just to stop them from charging me because I couldn't get a single response from a human being. If they were human being they just tell you they can't do anything with an indian accent and ask for a good review for their service lol. But the absolute best part? Now that my card is blocked, they suddenly have no problem spamming me with weekly payment reminders. What an absolute joke. Avoid at all costs.

I wish there was lower than 1 star

I'd go Lower but it doesnt allow a 0 stars. easy to get into with all kinds of support, next to impossible to get out of with Zero support. getting billed for my domain, but when I try to log into my domain it says it doesnt exist. then when I try to get support it asks if I want to reach out to community as it doesnt support any live support for this action. WTF!! do not in any way bother with this BS

Utter garbage. Completely jumbling, confusing user interface. Forced me to buy a plan for like $30 a month CAD. Charged me $17 for a yearly domain then when I cancelled the plan I couldn’t access the domain but they also didn’t refund me for it either and I couldn’t contact support because I wasn’t on a plan anymore so I couldn’t even get support, absolute garbage and trash.

Completely unhelpful support. Live chat for 40 mins. Passed to different agents/departments 4 times only to say "we can't help, speak to Google support (they don't have a chat support function). What am I paying for? All this and the cost of a subscription has increased 100% in 2 years 😂 absolute joke

Absolute nightmare to try to cancel!!!!! No way to find where to cancel!!!!! spent 2 hours trying to find how to cancel my domain I bought from workspace and remove my credit card information.

Imagine buying a service and there is no way to reach human customer service and no way to cancel. Also odd numbers what they are about to charge next and there is no where to find what the number is about. Cancelled my credit card and ordered a new one, no dime is charged from me. Never had such a bad experience, unbeliavable there is no option to cancel.

OK. If you are reading this, you have probably already been through the mill. I feel for you.

IF YOU HAVE A CHROMEBOOK AND HAVE NOT SET UP A WORKSPACE ACCOUNT, PLEASE HEED THIS WARNING:

IF YOU ARE LOGGED IN ON YOUR CHROMEBOOK USING A PERSONAL GOOGLE ACCOUNT AND THEN SET UP A GOOGLE WORKSPACE, YOU RUN A BIG RISK OF CREATING A FUSED GOOGLE ACCOUNT.

If you set up a workspace account and login to that new workspace profile, you will always be treated by Google as an organisation. This 'organisational' profile has numerous differences to your normal personal profile. It is a completely separate profile to a personal 'gmail' profile - as if it's a different entity.

A fused account occurs when your workspace profile subsumes your personal account with a Gmail address. I.e. it treats your personal email address as pert of your organisational profile. It uses your personal address as an alternate login name with the SAME password as the workspace login.

The key problem I had was the loss of access to some files to all the apps on my Chromebook. I was logged out of my Chromebook. When I logged back in using my old personal email address and password, I was forced onto my workspace profile. My existing Chromebook profile was not visible. I was unable to see or access downloads or any apps that had purchased and downloaded. I was lucky because I was still able to see my personal Gmail in my workspace profile. I could also see my Google drive under the fused profile.

IT CAN BE FIXED. Don't pay someone to fix it. This is something that only Google know how to fix - even though you personally have to do all the work.

If you have a fused account, or you even suspect it, go to Workspace Help in your google admin account and type 'I WANT TO SPEAK TO A REAL PERSON FOR HELP WITH A FUSED ACCOUNT'. It may ask you to clarify one additional time - it did with me. But I was quickly put through to a Google team member in the chat.

The first set of steps of the fix take about 20 minutes. But then you have to wait 24 hours so that those steps propagate through the google-verse. The next day there is about another 15 minutes of work to do. You can't use or your old profile until you go through the fix process.

Don't waste your time trying to fix it with AI. I spent a day with copilot and was ultimately given the disastrous recommendation to power wash (factory reset) my Chromebook. This meant that I lost some files. I spent another day with paid Gemini. But both models took me down similar rabbit holes. Don't waste your time. Just go straight to workspace help.

All the best.

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I didn't want to mention the steps of the fix in this post because I don't want people like me, who are new to Google admin, to attempt their own fix. I foresee a real risk of losing data and a risk of losing your personal email address - mine is an old 7 character address which I'd never get back. Also, I believe that account fusing could result in different outcomes to the one I experienced. But if you really want to know, the fix for me was to create a whole new user in the fused workspace account and then assign super admin rights to that user. Then I changed the new user to the primary admin. THen I had to wait 24 hours for the primary admin change to propagate. The next day I logged in as the new user with primary admin. Then I removed the original primary user. This forced the split of my personal email from the workspace account. I recommend saving data unless you have not used the workspace profile at all.

I don't recommend that you attempt to fix it yourself.

At the time of writing this, I have not logged back into my workspace account - which I do intend to use. eek.

All the best.

To have two e-mails you need to pay 12 dollars a month, it’s just a rip off

I pay gmail $145 per month. This service went from $14 in 2025, to now $22 per 6 users costing me $145 per month. I attempted to cancel this terrible service on Feb 9, 2026. They want to charge me $890 to cancel this service. Why would I pay to cancel a service that I pay for monthly? If I do not pay the email service on that month I will not have access to my emails. So why am I paying in advance? This is draconian and needs to be alleviated. Gmail is not the mafia or overlords to charge these excessive fees. We are a small business that will take our business elsewhere. This is a terrible company, I have complained to several different agencies and this will be resolved. But they have now lost another customer. There not doing us customers favors.

Google workspace is massively disappointing, it feels so outdated, it's buggy (latest issue - mail delete button has vanished!) there's no support and the UX feels like its 20 years old.
I regret paying for it. Google is old news.

Google Workspace charged me despite my cancellation. I now hear this is quite common. When trying to call them, 2 of the 3 numbers I tried said that they were no longer taking calls at those numbers. The 3rd one required a PIN # before proceeding which, if you no longer have an account because you canceled (like I did), you can't talk to anyone either. Why is this cheating company still allowed to be in business?

I've been using Google Workspace for my clients to sign up for email for years and recently they began forcing people to sign up for an overpriced $40 a month, high-tier plan and then go back in and change the plan to a lower one after sign up. A client of mine got locked into a $40 a month annual plan despite not needing anywhere near that kind of business set up. Speaking to Google customer service has resulted in nothing and even filing a complaint with the BBB has resulted in nothing. I will be moving away from Google Drive and Google Workspace for both myself and my clients.

Deceptive free trial promotion becomes a 12 month contract with 100% cancellation charge

I had a very frustrating experience with this system. A simple activation issue took over a week to resolve, and it was extremely difficult to reach a human support agent.
Most of the time, I was redirected to automated systems that did not address my problem.

Shit customer service - stay away from this dodgy Google Workspace

I got a subscription together with a 20% offer. Not even one month later (so 2 weeks after trial period but still before the first ever bill), I noticed the offer is now 50%.
Because I am still a new customer (not even one month yet so still no payment), I did shoot a ticket to support thinking it was fair to ask for benefiting from the new offer in this case. I was then very disappointed that I only received excuses (TBSS) and could not get any fairness or commercial gesture from it.
I'm now extremely disappointed, but have quite some time ahead to find another solution waiting for my subscription to run out...

Terrible customer service. I had a tiny issue to fix, it was a nightmare: 3 weeks of chats, emails, with their customer service trying to close the ticket even if the problem was still there. They scheduled two phone calls with me and never called. The worst customer experience and incompetence I've seen from online provider. If you read this, don't subscribe to this service, it's bad.

Our company, PR PROS Communications Limited (Ireland), experienced a serious administrative lockout of our Google Workspace environment after a former director changed passwords and access credentials without authorisation.

Despite promptly opening an official support case and clearly explaining that the individual no longer holds any role or authority within the company, Google Workspace Support has so far failed to provide an effective resolution.

We were repeatedly asked to complete DNS-based or admin-console verification steps that are objectively impossible in this scenario, as both the registrar and the Workspace admin account were compromised by the same former administrator. Requests to proceed via manual or alternative verification using corporate documentation were met with delays and non-substantive responses.

As a result, our company has been without access to critical email and operational systems for an extended period, causing material disruption to business activities.

Google Workspace is marketed as a core business infrastructure. In cases involving corporate governance changes and rogue administrators, we expected a faster and more pragmatic recovery process.

Achtung beim Abschluss von Jahresabos für Workspace! Wer im Testzeitraum eine zweite Lizenz testweise hinzufügt und nach 2 Tagen wieder löscht, wird trotzdem für ein volles Jahr zur Kasse gebeten. Google weigert sich strikt, das Abo auf die tatsächlich genutzte Anzahl an Lizenzen zu reduzieren. Der Support ist wenig hilfreich und schickt nur automatisierte Antworten. Für kleine Selbstständige eine finanzielle Katastrophe ohne Ausweg. Sehr enttäuschendes Geschäftsgebaren. Der Support bleibt aber freundlich, daher ist der eine Stern berechtigt, der zweite Stern ist für die angebotenen Programme. Allerdings muss ich meinen Vorrednern zustimmen, die Einrichtung ist ein Graus, alle bereits vorhandenen Verknüpfungen mit dem Googleaccount werden entfernt, Kalender werden uneinsehbar ect. Bis man sich mühsam durch alle Einstellungen gearbeitet hat vergehen schon mal 2-3 Wochen

If I could give 0 stars, I would.
Terrible and unprofessional service. They cancelled my domain immediately after I unsubscribed, even though I had paid for the domain for a full year.
Never, under any circumstances, give money to these scammers.
Their domain resellers (Squarespace, etc.) are horrendous as well.

It's difficult to imagine how successful Google has been given that their customer service with at least some of their products such as Google Workspace is absolutely terrible. It's days that I've not been able to get an email address to sync with my Squarespace website to work. Squarespace sells Google Workspace email address right from Squarespace website. Yet their customer service for troubleshooting problems is terrible and all you get from Google is a link, periodically to pages and pages of instructions that are not clear at all.