woofing10.com 

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Not a very good site. I bought two toothbrush chews for my dogs and they still have not arrived ! Two years later I am still waiting for some kind of excuse or update. I hand now left Dubai so I hav... Zobacz więcej

Oceniono na 1 z 5

I ordered a toothbrush and medium-sized bed on April 6th and have still not received either product. The Company has horrible tracking which is barely updated, and their so-called customer service pro... Zobacz więcej

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Oceniono na 1 z 5

Ordered the blue classic small 25Apr2020. Due to COVID-19 (?), it arrived 3 months later, today, 20July2020. My 3 year old, 11 pound havanese was able to chew off three pieces in the short time she pl... Zobacz więcej

Oceniono na 1 z 5

Takes forever to arrive since it ships from China and company doesn’t take any responsibility for unreasonable shipping delays. If you write anything negative on FB adds or page, they remove comment a... Zobacz więcej

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Wszystkie recenzje

(189)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Products never arrived

Products never arrived. Ordered my stuff two months ago. Tracking number stalled in China and hasn't left there. Contacted company asking for a refund and the refused.

8 czerwca 2020
Opinia niezależna
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Odpowiedź od woofing10.com

How are you Chris? Thanks for your review. If the tracking shows in transit, we assure you that your order will be delivered soon. I know it's been super delayed but I assure you that your order has been shipped.

Oceniono na 1 z 5

Ordered products from them on April 12

Ordered products from them on April 12, still haven't received them. According to the provided tracking number, the items never even left China. Be aware and do not purchase.

___________________________

Edit: It is now July 14th and still no product. I reached out to the customer service for a refund but no response. I have purchased a few different items from Japan, Korea, and Germany in the meanwhile which all of them arrived within 2-3 weeks. Do not buy from this fraud company.

8 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello Hyemin, thanks for your feedback. As mentioned to some of my responses here, all orders have been shipped and in transit but due to some problems with the shipping courier orders are delayed.
But we assure you that we'll deliver your item as soon as possible.

Oceniono na 1 z 5

I ordered $95 worth of products two…

I ordered $95 worth of products two months ago. I contacted them and was told that because of the coronvirus my shipment would be delayed but it would come. That was another month ago. I am so disgusted I am going to report them to the Pa Attorney Generals Office. Horrible cusyomer service.

5 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello Suzanne, Thanks for your review. I apologize for the delay and inconvenience please know that we're doing our best to lessen the waiting time and ensure delivery to your doorstep. Thank you for your patience.

Oceniono na 1 z 5

Scam

I echo the comments of previous reviewers who have labeled this company a scam. I ordered products from them on May 5 after seeing their ad on FB. When I complained that I had not received an acknowledgment of my order, they responded (a week later) saying that my order had been shipped and was in transit to my address in Canada. I filed a complaint with Paypal which was denied because they said they “received shipment tracking from the merchant confirming that the merchandise was delivered”! An outright lie.

5 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hey Martin I apologize for the inconvenience. Can you please send us an email about this and we'll fix this as soon as possible. Thank you!

Oceniono na 5 z 5

Would still recommend :)

We have tried a few toothbrushes for our small dog and this has been her favorite since she was a puppy. She loves the mint flavor, not a fan of the beef oddly. Like one of the other reviewers, unfortunately after a few months the bristles get worn down, probably because she is excited to get her teeth brushed and likes to chew on the brush while we're trying to clean her teeth. Be sure to rinse it off thoroughly or soak in hot water once a week because the toothpaste tends to get crusted in bristles. still recommended :)

3 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hey Mary, Thank you for the review!

Oceniono na 1 z 5

Do Not Order

Ordered over a month ago, no product. Thought I was supporting a Texas based company, per their website. However I was charged from Canada and according to their shipping tracker the product is in China. I reached out via email, phone, and social media. I was blocked by their Instagram company. I was never given a new shipping date (post the 20 days promised) nor was I offered a refund. My credit card company is investigating this. With everything going on in the world, one would think a company would step up and do the right thing. Sad.

2 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

I hope you are doing well Christina. Thanks for your feedback.

We are based in the US but have different warehouses all over the globe.

Our delivery time frame is beyond our control right now due to the pandemic and being our warehouses are short-staffed there are delays in processing some of the orders.

Please send us an email and we'll resolve your concern as soon as possible.

Oceniono na 1 z 5

This company is a SCAM

This company is a SCAM. I ordered a product on 4/17 and have not received it. I have reached out repeatedly asking for a refund, and they continue to tell me it is in transit and I should wait longer. They provided a tracking number that says the product is in Shanghai Airport, and it has not been updated since 5/13. I do not believe this company has sent anything since I have received several products from China already that I ordered AFTER I ordered this one. While customs is taking longer with COVID, it is not at a standstill. DO NOT buy from them; their reviews are not real, I saw the SAME review under a similar product on Chewy.

EDIT: According to you, my order was fulfilled within 2 weeks which is fine; YOU sent me a tracking number that was being updated until the product got to Shanghai Airport. And it still hasn't been updated since (it is now 6/18/2020) while many other things I have ordered from China after that have had no issue getting here. I was rather patient, and brought this to your attention for weeks... Also, exploiting the situation with COVID is pretty gross.

2 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello Evgenya, thank you for your feedback. We understand your frustration.
We at Woofing10 are doing our best to lessen the waiting time.
Even though we are short-staffed right now, we are working twice as hard to ensure that all orders are fulfilled as quickly as possible.
Our employee's health still our top priority right now. Thank you for understanding.

Oceniono na 1 z 5

SCAM

I placed my order on April 30 and it is June 2 and I still haven't received the item. This company is scam. I never received a tracking number or email confirmation. The reviews on the Woofing10 website are copied and pasted from other websites. They are having people from the Philippines flood this website with positive reviews to drown out the negative reviews. Again, another sign of a scam. DO NOT BUY FROM THIS COMPANY!

2 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

I hope you are doing well Christine. Thanks for your feedback. We hope you know that we are a reputable company and we are built on the grounds of trust, customer satisfaction, and top-quality products. We've provided top of the line products to our customers for over 5 years now and our goal is to be a retailer of choice for your pets needs.

We are based in the US but have different warehouses all over the globe.

Our delivery time frame is beyond our control right now due to the pandemic and being our warehouses are short-staffed there are delays in processing some of the orders.

Please send us an email and we'll resolve your concern as soon as possible.

Oceniono na 5 z 5

This is the best pet toothbrush I've…

This is the best pet toothbrush I've found for my dog. Most pet toothbrushes are too large and intrusive for my dogs. Finger brushes are terrible. They are too large to attempt to stick in my dogs mouth and the bristles seem too small and flimsy to effectively brush her teeth. But this brush is awesome! recommended

1 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hi Elle, thank you for your super kind words!

Oceniono na 5 z 5

My dogs loves it

My dogs loves it! Nice product!

1 czerwca 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hi Rufino, I'm glad to hear that! Thank you!

Oceniono na 1 z 5

I would give this company 0 stars if…

I would give this company 0 stars if Trustpilot would let me. I only hope you check this site before shopping with these thieves. They took my money more than 9 (updated from the original 6 when I first wrote this review) weeks ago and have repeatedly lied to me about the status of my shipment, only to get caught each time by the very tracking site they provided for me to track my shipment. That's how stupid they seem to think their customers are that they can lie that a shipment is on its way when it's not at all. And I've requested a refund three times over the past two weeks only to be ignored and assured that the package really was on it's way. So terrible customer service on top of being thieves. This company is a total rip off operation - do not risk your money with them. UPDATE: still no product or refund after 9 weeks. Still avoiding all responsibility

UPDATE #2: Now we're at June 19 - 19 days after the company's last response (May 31 - below) and a whopping 70 days since I ordered, and still no updates from the shipping company, let alone any product. This company continues to deny me a refund, and continues to lie in their responses saying it's already been shipped - when the shipping update is still "preparing to ship". AVOID THESE SCAMMERS!!

28 maja 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello, first of all, we apologize for the inconvenience. We definitely understand how annoying it must be to keep waiting for your order.
Because of the pandemic, packages need to stay longer at airports during security checks. Also, many couriers are short-staffed while facing a higher increase in demand.

Rest assured that we're doing our best to deliver all packages as soon as possible.

Oceniono na 1 z 5

Ordered 4.27 has NOT EVEN SHIPPED ON 5.28

I ordered and paid on April 27 and today is May 28, and it hasn't even been shipped!! I'm disputing the charge with my credit card company and posting all over Facebook warning people to NOT BUY THIS PRODUCT!! ITS A SCAM!!

28 maja 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hi, We apologize for the delay in your order. We understand how you feel.

We have sent hundreds of thousands of orders in the past with no problems.
But due to the pandemic globally, couriers/logistics and airports are taking extra caution and it's taking longer than usual to deliver all orders. But rest assured that we're doing our best to lessen the waiting time.

Thank you!

Oceniono na 1 z 5

I placed my order 6 weeks ago!!!

I placed my order 6 weeks ago and nothing has arrived. The company offers no help or solutions, they just told me to wait for updates from the shipping company. Its a total scam and they are a crap company. I should have just ordered from a big box store.

27 maja 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello Michelle, we are sorry for the delay.
We are aware of this issue and we are doing our best now to resolve this issue as soon as possible.

Thank you for your understanding.

Oceniono na 1 z 5

Product never delivered

Ordered April 10 and still have not received my order at end of May. Impossible to track order. I won’t be ordering anything advertised on FB again!

Update: June 14th...and still no product.

27 maja 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello Donna, We apologize for the inconvenience and delay. I understand how frustrating it is to keep waiting.

Please know we're doing our best effort to lessen the waiting time.

Thank you so much for understanding.

Oceniono na 5 z 5

excellent

I placed the order April 20th and finally my orders got delivered yesterday. Worth the wait, quality are great for the price and the customer service is very quick to address my inquiries. Thanks!

24 maja 2020
Opinia niezależna
Logo woofing10.com

Odpowiedź od woofing10.com

Hello Marlyn, Thanks for your kind words.

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