Wollaston BMW Recenzje 

255
•
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Buying a new BMW X1 from Wollaston Northampton last week was a fabulous experience from start to finish. It was my first automatic and Mark Milton was so helpful on the test drive and really developed... Zobacz więcej

Oceniono na 5 z 5

Had an issue on my R nine T after having some new parts fitted. But I shouldn't have worried, the service department at Wolloston arranged to have my bike picked up quickly, issue sorted and delivered... Zobacz więcej

Oceniono na 2 z 5

Very poor of BMW to cancel our test drive on the IX3 the afternoon/ evening before our test drive when we booked it a week in advance and we can’t get a test drive anywhere locally at another BMW gara... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Unfortunately our car was bumped into at the airport and the guilty person did a hit and run! The front light and bumper was damaged which was an insurance job! Wollaston motors in Northampton body sh... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dealer samochodów BMW

Napisane przez firmę

Welcome to Wollaston BMW, Northamptonshire. Your authorised local BMW retailer, with excellent offers on new and approved used BMW's. Visit us today.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

255 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,4

Wszystkie recenzje

(255)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 24

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Body shop repair experience

Having a (no fault) accident is a stressful/traumatic experience and thankfully not something we encounter very often. On contacting Wollaston Motors Bodyshop (Nicola and Simon) I was very professionally and sympathetically guided through the process. Significantly, I was informed of what the legal situation was at time when I really needed help.

2 stycznia 2024
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hello David! Your excellent five-star review means a lot. We're glad to know our Bodyshop team provided exceptional customer service during your challenging situation. Your kind words will be shared with them, thank you!

Oceniono na 5 z 5

Sold our Mini back to the garage and it…

Sold our Mini back to the garage and it was incredibly smooth process all thanks to Darren (Kench). Darren was professional, accommodating & friendly. The car exchange took under an hour and the pre paperwork was easy. Thank you! Happy Christmas!

15 grudnia 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Nicola - thank you for taking the time to leave us a fantastic review. We are very pleased to hear that Darren delivered a positive experience for you. Merry Christmas!

Oceniono na 5 z 5

Excellent

Thank you so much- Simon, Nicola, Mark and the Bodyshop team.
I'm very satisfied with the service- Excellent communications and organising 10/10
My BMW looks stunning again!
Thank you each and everyone for your hard work

12 grudnia 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Thank you so much for taking the time to leave us a review. We are very pleased to hear the team delivered a positive experience. We're glad to hear your BMW looks stunning again, enjoy!

Oceniono na 5 z 5

Jim Turney

Jim Turney, an absolute gent and very knowledgeable. His service was great and he really went above and beyond for us.

13 grudnia 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Thank you so much for taking the time to leave us a review. We are very pleased to hear that Jim provided fantastic customer service and delivered a positive experience!

Oceniono na 5 z 5

Happy Customers

Had a very pleasant and productive experience this afternoon with Ryan from the Sales team. My husband and I went to buy a car to see us through our retirement and couldn’t have asked for someone to be more knowledgeable and helpful. Ryan listened to our requirements and showed us 2 cars he thought might be of interest. We didn’t feel rushed or under any pressure at any point and everything was very well explained when it came to the paperwork. So we bought a car and came away feeling very happy and confident that we had the car that would suit our needs for the future. So thank you and well done Ryan.

25 listopada 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Mrs. Tennant, thankyou so much for taking the time to leave us a review. Ryan will be really pleased to hear that your experience was such a positive one. Wishing you many happy driving miles in your new BMW. We look forward to welcoming you back to Wollaston BMW in the future.

Oceniono na 5 z 5

Brilliant service from Paul J!!

Brilliant service from Paul J!!! I tend quite wary when buying a new car as I've had bad experiences in the past. But Paul answered all of my questions with so much patience, i cannot thank him enough! It was a seamless process from start to finish. Paul was so helpful and nothing was too much trouble for him. He’s extremely personable and gave me genuine good advice. I am very happy and will be recommending Paul and the team to all my friends and family!

17 listopada 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Harjit- thanks so much for taking the time to leave us a review. Paul will be really pleased to hear that your experience was such a positive one. Wishing you many happy driving miles in your new BMW. We look forward to welcoming you back to Wollaston BMW in the future.

Oceniono na 5 z 5

Great service from Richard R

Great service from Wollaston Northampton and in particular a big shout out to Richard R who demonstrated great product knowledge with a pleasant and engaging style - he is thankfully not your typical new car salesperson.

27 października 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Andrew, thank you for taking the time to share your recent experience. We're glad to hear that Richard delivered great customer service and will enjoy sharing your comments with him. We appreciate your feedback and look forward to welcoming you back in the future!

Oceniono na 5 z 5

Second to none…

I have had 3 cars from Wollaston BMW and every time they have given a second to none service and made my experience magical, I cannot recommend them enough.
Thank you Team Wollaston.
Jaz.

1 października 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Jaz, what a fantastic review to read! Thank you for taking the time to leave us a fantastic five-star review. We're very glad to hear that the team consistently provides brilliant customer service and delivers a positive experience for you. We appreciate your loyalty and look forward to welcoming you back in the future!

Oceniono na 5 z 5

5 stars just isn’t enough for this…

5 stars just isn’t enough for this company.
I recently purchased a used BMW 1 Series from “Roger” who went above and beyond to help me find my new car. Excellent service throughout. Will definitely be purchasing another one in the near future.
Thanks again for a wonderful experience.

Rebecca

20 września 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Rebecca, thank you for taking the time to leave us a fantastic five-star review. We're very glad to hear that Roger provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback and look forward to welcoming you back in the future!

Oceniono na 5 z 5

Top Dealership

Have bought another car from Wollaston a used 340d from the sales team of Roger and co
Totally professional through out and very knowledgeable of the product
Would not hesitate to use again
Thanks Garry

2 lipca 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Thank you for taking the time to leave such a great review. It's great to hear Roger and the team provided great service and delivered a positive experience for you. Thank you for your loyalty and we hope to see you again in the future!

Oceniono na 5 z 5

Great service and in the required time

Great service and in the required time
Car was lovely and clean when returned
Thankyou

26 października 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Thank you for taking the time to leave such a great review. We're glad to hear of your positive experience and hope to see you again in the future!

Oceniono na 5 z 5

5 stars

I had a service & two wheel replacements today. All staff were friendly & polite, highly recommend

27 września 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi, thank you for taking the time to leave a fantastic five star review. It's great to hear the team provided great service and delivered a positive experience for you. We look forward to welcoming you back in the future!

Oceniono na 5 z 5

Incredible Customer Care

Recently took delivery of a new vehicle from Wollaston and couldn’t recommend them enough! The service and communication from the team throughout was absolutely fantastic. Ross in particular from the corporate fleet team was exceptional. Thank you all

5 września 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your feedback with Ross!

Oceniono na 5 z 5

Top Team!

Speculatively popped in on Friday afternoon and 3 days later I’d dropped off my Z4 for PX whilst collecting my used approved M340d. A high-quality, personable and well-informed service throughout from brand specialist Jim. The rest of the sales team were also on-hand to support, gave general advice and were a fun and pleasant team to deal with. A great experience and I’ll be sure to become a repeat customer. Many thanks Wollaston BMW.

4 września 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Chris, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Jim and the team provided brilliant customer service and delivered a positive experience. We appreciate your feedback and look forward to welcoming you back in the future!

Oceniono na 1 z 5

Left car dirty and damaged after carrying out work.

Left black oily marks all over the cream interior. Left dents along both sides of the car and then tried to imply I had done it and that it wasn't a new car so I should expect it to have some dents in it. Refused to provide any CCTV footage and basically told if I couldn't prove it they didn't care.

8 sierpnia 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

We are sorry to have received your review following your visit to our business. We disagree with the reported damage, which we believe was not fresh in its nature. We take great care with customer vehicles whilst they are in our possession and do not believe an error was made on our part in this instance.

Oceniono na 5 z 5

4 day turn around 👊

I picked up my new car today after first enquiring only 3 days ago. Roger and the team are of the highest quality. Great communication, very honest and made the whole experience a complete dream. I will be a customer for life 👍

15 lipca 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Alex, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Roger and the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!

Oceniono na 5 z 5

Outstanding customer service

What a fantastic experience! From first contact to car collection, Wollaston have (yet again) set the bar even higher for outstanding customer service. Special shout out to Tayla Lawrie, who exemplifies how car dealership staff should be. If you guys at Wollaston haven't looked at your competition recently, you should - they are utterly dire by comparison. Thank you once again for your magnificent customer service.

4 lipca 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Simon, thank you for taking the time to leave us a fantastic five star review. We're very glad to hear that Tayla and the team provided brilliant customer service and delivered a positive experience for you. We appreciate your feedback. We look forward to welcoming you back in the future!

Oceniono na 5 z 5

Absolutely impeccable service from Ryan…

Absolutely impeccable service from Ryan , went over and above to secure the vehicle for me. Every process was smooth and efficient, overall the best experience I have ever received from a dealer. Thank you.

30 czerwca 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi , thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and look forward to sharing your comments with Ryan!

Oceniono na 5 z 5

1st class service from start to finish

1st class service from start to finish. Roger Greenwood is a consummate professional. Knowledgeable, but not pushy. We drove from Devon to collect my new car and are extremely pleased with it.

2 lipca 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Teresa, thank you for taking the time to leave us a fantastic five star review. We appreciate your feedback and glad to hear Roger delivered a positive experience for you. We look forward to welcoming you back in the future!

Oceniono na 5 z 5

My car was purchased by Sid and collect…

My car was purchased by Sid and collect by Grant. Really efficient and friendly service, thank you!

20 czerwca 2023
Opinia niezależna
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Odpowiedź od Wollaston BMW

Hi Andrew, thank you for taking the time to share your experience and leave us a fantastic five star review! We're very glad to hear the buying team provided efficient service and delivered a positive experience. Take care and thank you for your business.

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