Wolford Recenzje 

Une catastrophe… commande passée il y a 1mois. Aucune nouvelle. Service client injoignable. 45 euros disparu comme si c’était normal

Finger weg !!Schlimme Bude. Vor einem Monat ein Kleid über 400 € auf Internetseite in DE bestellt , Geld wurde sofort vom Konto seitens einem Shop im Italien abgebucht, die Ware sind bis jetzt nicht geliefert worden, trotz mehreren Anfragen und antworten : die Bestellung wird priorisiert bearbeitet und kommt vor Weihnachten.Kein Wunder, wenn sie in der Tat insolvent werden .

I placed an order on November 23rd, and it hasn't even been dispatched. Wolford customer service has been worse than useless.
They have claimed I can't cancel the order even though it hasn't left their warehouse.
I have not received an explanation for why the order has taken so long; I simply don't believe a word they tell me.
They don't even deserve one star to be honest it's been that poor.

Den 3. December bestilte jeg et par strømper på hjemmesiden. Da jeg den 7. December ikke har fået pakken skriver jeg til dem, at hvis de ikke kan garantere pakken fremme inden jul, så vil jeg ophæve købet. Svaret er, at pakken er afsendt, så ordren kan ikke annulleres, men jeg skal nok få min pakke i den for 2 uger.
Den 10. December er beløbet hævet på min konto.
Den 15. December beder jeg om et trackingnummer og de skriver blot igen at min pakke vil komme inden jul.

Den 22. December skriver jeg igen og svaret er at de gør hvad de kan.

Det er ufatteligt af det skal tage så lang tid. Gad vide om jeg får mine strømper?

Meget uprofessionelt firma.

Never ending story:
3. Januar: nu skriver de at jeg vil få min vare indenfor 15 arbejdsdage.
Kan stadig ikke få bevis for at varen er afsendt.

6. Januar: Nu får jeg bekræftet at varen ikke er sendt og da jeg igen stiller krav om annullering af ordren og mine penge retur får jeg blot det svar at det kan de ikke, men at jeg kan nægte modtagelse.
Min tålmodighed er slut, så nu går jeg via banken (Mastercard) og derefter en politianmeldelse.

13. Januar: Min pakke er nu overleveret til PostNord så efter 1 måned og 10 dage får jeg min vare.

ja leute, es scheint diese tolle marke ist insolvent. als ich im sommer in bregenz vor ort war, war das outlet geschlossen und im hauptladen kaum noch personal. was für ein verlust, die beste marke hat sich mit ihrer extremen hochpreispolitik ruiniert.😑

I purchased a pair of their W.O.W wool ln brown. I bought them from Revolve and they did a price match because the leggings were half price on the Wolford sight. I was estatic. I tried these leggings on 2 or maybe three times. I did not wear them, I just put them on to see how they looked with a blouse. The third time was not a charm. There was a hole in them. I was mortified. These were originally $400 leggings and even paying $200 for them was too much given they tore without me even wearing them. This was a last minute purchase before leaving the country. I am struck with them. If they want $400 for something, they need to be a little bit more durable.

Ho effettuato un acquisto online il 21 novembre e ad oggi non l'ho ancora ricevuto. Il servizio clienti continua a rispondere che è in elaborazione e che prima o poi arriverà, senza indicare tempistiche.
È impensabile per un marchio che si dichiara lusso! Agghiacciante

Pareil que les commentaires précédents ! A fuir. Arnaque. Aucun contact.

Jeg bestilte den 3. december 2024 et par strømper, som jeg skulle bruge som julegave. Jeg fik ingen ordrebekræftelse. Jeg mailede til kundeservice og fik at vide, at ordren var in processing. 10. december 2024 hævede de købesummen, men jeg fik fortsat ikke nogen forsendelsesoplysninger. Jeg har herefter sendt mange mails med rykkere både til kundeservice og til hovedkvarteret og til hovedkvarteret gennem Wolford Scandinavia ApS c/o Dansk Revision Søborg. Lige meget hjælper det. Jeg får totalt intetsigende svar og også modstridende svar. Jeg tror ikke længere at jeg modtager strømperne. Og så kom de alligevel den 16. januar 2025. Det ændrer dog ikke på, at jeg vil fraråde enhver at handle med Wolford, da onlinebutikken drives ulovligt ved at hæve købesummen uden samtidig afsendelse af varen og ved at bilde kunderne ind, at de ikke kan hæve købet. Herudover er Wolfords kundeservice meget elendig.

Should be no star. Order made 21 days ago, no confirmation of order, have not received my item. Payment taken. Is this a scam website??? Shocked. This is supposed to be a premium brand. Thankyou to PayPal for dealing with a refund.

I ordered 22nd Novemver and like everyone no confirmation of order …. When requested they gave me the order number EU0003101485 and on all the occasions that I have tried to contact them I get the same reply……
EU0003101485

Dear customer

Thank you for your email.

Your order should be with you within the next two weeks.

For further questions please contact us again.

With kind regards,

Monika Schefer
Your Wolford Online Boutique
Absolutely Disgusting Company …😡
Fortunately I did pay with PayPal….

Horrific!!

More 39 days ago I ordered (as I do for as long as they have a website) and I still have no status change on the order “ in process” ORDER NO. EU0003098196.

Date of order
NOVEMBER ELEVENTH 2024

They give no real update instead but sent an automatic reply without checking what’s wrong and why nothing is happening.

Leute ich glaubs nicht … nach 3 Monaten ist meine Bestellung wirklich angekommen! Nach mehrmaligem Nachfragen wurde mir immer gesagt die Sendung wird bearbeitet. Ich bin so happy als ich die Teile sah war der ganze Ärger vergessen … die neue Etro Kollektion ist einfach Hammer. Was soll ich sagen, es gibt nichts vergleichbares wie Wolford auf dem Markt! Hab direkt nochmal 3 Bestellungen aufgegeben :))) auch wenn es wieder 3 Monate dauert 😃
Also an alle - gebt die Hoffnung nicht auf!

You will not get your order, period. If you want Wolford panty's, seek yourself a local retailer. This really is a shame from such a great company. I filed a complaint via PayPal for a reimbursement

I cannot believe so many others experiencing the same. Won’t send orders placed. Won’t issue refund. Have lodged a claim with PayPal

Ordered online in Wolford Swiss website and 2.5 months later I haven't received my order and neither reimbursement. Emails are replied from their Italian branch which has been promising cancelation and reimbursement for over 1.5 months. I've bought from Wolford for years but will not longer as their customer service is terrible and disrespectful.

Pessima esperienza. Ho effettuato un ordine il 4 dicembre e ad oggi 17 dicembre non è ancora stato spedito. Ho contattato il servizio clienti più volte chiedendo spiegazioni e di annullare l ordine ma hanno negato la mia richiesta e non so ancora quando o se riceverò il mio ordine già pagato.

Schade. Wolford war mal ein toller Shop: gute Qualität und schnelle Lieferung. Die Qualität hat nachgelassen, aber am schlimmsten ist der Versand: keine Auftrags-, keine Versandbestätigung, keine Infos, dass es Versand verzögert, Datum etc. Ich warte seit 3 Wochen! Kreditkarte wurde natürlich belastet.
War lange Zeit gute Kundin, aber das war meine letzte Bestellung.

I never write reviews but seeing the amount of people that ran into issues I found it relevant to leave a review. I placed my order the first week of October and I haven’t heard any news, similarly to others I tried to contact them multiple times in the end of October but the only time I was able to get an answer through the Italian website’s email they gave me an answer as one item was missing in stock which obviously is wrong as they could simply have sent the rest and also it seems like everybody who gets able to get in touch received the same answer… I did think I was scammed when suddenly I received my order today out of nowhere, well over two months later… as a note I never was updated on the shipping and in fact my order in the Wolford profile still shows as pending.. and oddly enough the courrier was DHL which also did not send me an email or sms about a pending shipment but at least it means that there is hope for other people to get their items just being extremely delayed.. but until this company addresses their problems and tries to seriously fix their problems I will not be buying from them again.

J’ai commandé une paire de collants il y a 2 mois sur le site internet Worlford.
Je connais ces collants car j’en ai déjà acheté en boutique … super qualité !
Mais depuis 2 mois aucune nouvelle de ma commande.
Quand je demande un remboursement, on me dit que ça n’est pas possible car la commande a été traitée. Mais aucune date de livraison à venir… c’est tout simplement scandaleux !! Ne commandez pas sur le site !