Wimdu Recenzje 

I reserved a room instead of an apartment, and i tok a contact with them the day after to change my bookingn to another apartment on their website. They said that i should first pay cancellation fee and they tok 25% of the total cost although the booking was flexible and 5 months before the booked time!!
So be careful they take 15% fee for reservation and 25% for flexible cancellation.

It's a nightmare.
Booked an accommodation with misleading images so I informed Wimdu but no actions taken and then my booking got cancelled 10 days after booking?!!? Promised a 100% refunded but I received less than I should because of services charge on their mistake?!? My advice to fellow travelers, never use Wimdu, because it doesn't protect its users. It only protect themselves and it's host.
Still a nightmare

I came across this website looking for accommodation in European cities, the Wimdu listings offer a lot of choice.
I have only stayed in one place so far in Amsterdam. Searching was effective, maps are good, prices are good, communication is good. Quality of accommodation was high.
Very satisfied

Not in every case, but there are frauds going on!!
It must bee some it-ingeneer of the page, or so.
Otherwise i can't explain how there pop up false apartments with lots of positive reviews on it wich were not there an hour before!
Amsterdam, bcn, donnow where else, but guess every major city.

Excellent service from Wimdu. Easy to use. Easy and secure to contact property owners. Will use again.

We were looking for an appartment in Amsterdam an booked one through Wimdu. Never got details from the host about how we can get the key. But, we already payed € 1120 for it!!!!! This made me very worried. After some research, I found out I'm not the only one.
I have been trying to contact Wimdu, but they are not answering my mails. I can't find a telephone number anywhere. This company should be closed!!!!

DO NOT USE WIMDU! I have been fraud-ed out of £1,122 of which Wimdu have been very dismissive about. They offered to provide me emails with alternative hotels/apartments (STILL HAVING TO PAY AGAIN) however they never did. I booked an apartment with 3 of my friends for my 21st birthday and now thanks to Wimdu I am £1,122 out of pocket and have had to book a last minute apartment for my birthday via a different SAFE WEBSITE. The host of the apartment sent me false leading emails with Wimdu's logo and vat identification numbers. I got in contact with Wimdu by sending countless of emails of which never got replied to, until I found an emergency contact number on google to one of Wimdu's support advisors. WHO then gave me the news ''you have been frauded'' with no apologies, telling me that I had to sort this out myself and in no way could they give me my money back OR even help towards another apartment. I was rushed off the phone when asking all the questions I had to ask Wimdu about my fraud case. I have informed Action Fraud and my local authorities, but I will now not be getting my £1,122 back and thanks to Wimdu my 21st birthday has been ruined as well as feeling let down and at risk of cloning/fraud again. PLEASE everyone be careful when booking holidays through websites like this, I have learned now the hard way but thanks to Wimdu they could NOT have made my experience of fraud any harder.

Whilst looking for an apartment in Amsterdam for May 2016, some fabulous photos were received by email following a search on Wimdu. Decided they looked 'too good to be true' and having researched some bad Wimdu reviews decided to leave Wimdu well alone. Good decision, as these same apartment photos have now appeared in New York with a different host name. Other photos are the same, firstly appearing in one country, then being removed and then they appear under a different ID, with a different host name in a different country. Be warned - do not give these people your well earned money, plenty of reputable companies to use instead.

wimdu website claim they have a trustpilot score of 8.9/10 - looking at trustpilot (no link, I had to search again) their overall score is actually 5 - and from reading the most recent reviews i suspect that if trustpilot was more sophisticated and let you see scores from say just the last six months, it would be tons lower.
thanks to all the reviewers on here for being so honest - I've abandoned any thoughts of renting the dream holiday appartment - even if I end up in a travelodge!

If I could leave -15 stars I would!!! I have been frauded out of nearly £1000 and so far WIMDU have been fairly dismissive about it. I booked an apartment for my birthday for the beginning of April 2016 with an apartment company that looked amazing. In one of the display pictures it advised me to contact the host directly because they could not update their calender and wanted to make sure those dates were free - having done that, I received confirmation that me and my party were able to have the apartment. I then received an email which claimed to be from WIMDU paymentatsecuritywimdu.com confirming all details of departure, hosts details, cost etc and also the WIMDU holding account I needed to pay into. It looked fully legitimate! Having paid that about twelve days ago, I haven't heard from that host since and when brought to WIMDUs attention, they instantly told me I'd been subject to internet fraud, never to make payment from outside their secure site and to contact my bank. Having done further research, it's clear that this hasn't just happened to me so I have to wonder why WIMDU are not doing more to protect their clients? When I logged on yesterday, I saw two or three apartments doing the EXACT same things! "Contact the host on our personal email", all apartments looking way too good and cheap to be true! I haven't even received a phone call from them or even apology that this has happened through THEIR website. Or even any request to investigate this as a matter of urgency! It's absolutely disgusting. I would NEVER use this company again and would recommend that if you stumbled across it like I did, do not use them because if anything goes wrong you have zero support. Terrible, terrible company. I now see why there are such disgraceful reviews on here. They should be ashamed.

These guys are making millions on hidden fees. They state a price, per appartment. And than when you book, you will receive as a bonus roughly 15% more to pay. I mean, 15%??!! Plus I have read the homeowners pay up to 25%! So remember, about half of what you are paying is for Wimdu...

Dear All,

My experience with Wimdu worked out in fact as a trap and a nightmare for me. I happened to mistakenly book a flat for about 5 days and everything started when I wanted to cancel it 2 hours after my booking. When I saw the cancellation policy which was within the time frame of 2 days before the checkout time I was determined that I would be successful since I am in the limits of correct time frame and I could be cancelling it. Firstly,I wanted to reach to the customer service who was taking care of reservations but it was not possible as there is a certain Hotline that people accept calls but not a direct line to the reservations department so you need to email them and their response is very slow and they do not return back for a long time. I can understand the reasons behind this as there should be a lot of customers who can complain and the only way to avoid them is to block them!Anyways,they returned with emails apologising that ''I tried to reach you'' but it is not correct either as they did not call at all. Come on we are living in the 21st century,you cannot reach by a phone?So,you are left with the mercy of the people if they return they return if not you are left on the road. Anyways,they returned back after long waitings but said that it is impossible to cancel because I should have cancelled it 12.00 am but I argued that i did the reservation after that and logically this would not have been possible and i did not see anywhere such an hour restriction limit and I proved this with a screenshot finally after 2 days' of prolonged conversations and emails they gracefully said that i can cancel the booking but they would be giving a voucher instead. I am really shocked!2 days I argued with them which made me fell into really bad states of mind and after that they happened to accept their guilt and I am offered with not a refund but a voucher. I argued to this but they told me that I had no choice but to accept.I thought that ok fine since I would be using this voucher in another stay in any other country and after that would never use their service.I accepted it reluctantly. But,this time they gave me a voucher less than the amount of the price of the booking.You agree on something and you prove that they are guilty and at the end what you get is a devalued voucher!I booked it in pounds but I got in euros and the vaue is lower than the amount that I booked and again I need to use this voucher again using their services. This is the value that Wimdu representatives give to you!So beware or if you are pursuing for a cheap stay you are welcome but do not forget that when something goes wrong it will be a nightmare and wont be resolved. You must make a decision your mood or your budget?

I Listed my property with WIMDU and suddenly someone hacked the account and placed the money to go to someone else, I WILL NOT HOST ANYONE FROM WIMDU so they will take the money from the traveller and that will be between that traveller and WIMDU I dont have anything to do with WIMDU anymore but they are using the pictures of my property and else. DONT USE WIMDU! If you want to call to their phone number dont waiste your time NOBODY is HOME!!! WIMDU HAS TO CLOSE FOR GOOD.!!

I recently rented for the first time my designer apartment in Berlin over Wimdu. It was completely devastated and furniture stolen. The documents shown in wimdu were stolen. They first investigated and send someone for an estimate about the damage which is above 60000 and then suddenly decided to let me know that they do not feel they have to pay for any damage. This is the reason they get paid to cover one in case of a disaster. Furthermore was there no customer service to reach neither by mail or phone. I knew the founder and mailed him but they simply do not respond in case of emergency or in any case! Do not rent your place wiht them! I take this case now to the press!

I own a unit in NYC and Wimdu recently provided a guest. I normally do not use Wimdu but decided to give them a try.

Now it is six weeks after the guest moved out and I have still not been paid. The guest paid wimdu $8900 for a two week stay for which I was to receive only $7100. Thats a whooping fee to Wimdu.

However a Chinese hacker broke into their system and had the $7100 paid to them instead of me.

Now in my correspondance with Wimdu they say it is under review in Berlin. This after over twenty e-mails to them with proof I never received the money.

Wimdu does not provide a number for customer service and as such there service is terrible. They do everything on line to save money.

I spoke to the guest who stayed at my unit and he ws surprised and has contacted Wimdu on my behalf. I am still waiting to hear from Wimdu. He was surprised when he learned the fee Wimdu was charging. Its far more than others. He thought it ws part of the rental expense.

I will sue them but prefer not to go through this.

My advice for anyone owning or seeking to find a place stay away from this company. They are horrible to deal with and apparently are facing stiff competition from Airbnb.

Either way these are not the kind of people you want to work with.

I Uploaded my property at the wimdu website. It was up for 3 months with no problems and no reservations even thou it was the best listing available. One day, I received an email from WIMDU customer support saying that my listing was not published because of the picture sizes what?? if it was being published even with advertising and all. Someone in INDIA ( they use indian fellows to work for less) decided to take down my listing for no reason. I have been trying to contact wimdu NO RESPONSE nobody answers the phone no toll free numbers WIMDU IS A MESS!!...

Today November 30th still trying to get my £1722 back from WIMDU paid on October 28th 2016. I paid for an apartment that has been sold and was still advertised for rent and taking bookings, my payment and possibly other unsuspecting people's payments. Today on November 30th the same apartment is still available on WIMDU to take your booking and money. The apartment is 2B modern apartment Cayan Tower, Dubai property ID P7ICPTZ6 - potential bookers you have been warned!!!!!!

This is my first and last experience with WIMDU, I wish I had read some of the alarming reviews before I even considered booking. One month since booking, no money refunded, have now involved my credit card company. Initially no contact from WIMDU despite numerous attempts to get a response, finally got a response November 25th saying the host has offered another similar property although they failed to mention that it would cost me another £800!

I don't normally make a habit of writing reviews, but I'm so incensed with their poor customer service and shoddy business practice, not to mention how long it's going to take to get my payment back that was so easy to part with but so difficult to get back, and I felt duty bound to warn others, especially over the apartment in question.

WIMDU, if you read this and you give a jot who I am, then let me give you my complaint reference number to remind you:1276764.

David H.
UK

Værten var der ikke, da vi ankom, så vi kunne ikke komme ind med det samme, men måtte ringe. Da vi senere skulle anmelde stedet til Wimdu gav vi det en stjerne, som wimdu lavede om til 2. Værten rettede også værelsesstørrelsen under vort ophold, da vi klagede, til 16 m2, men det er stadig for højt sat, ligesom et andet værelse Wimdu udlejer samme sted. Det har vi fortalt til Wimdu, men her 17 dage efter, er det stadig ikke undersøgt og rettet. Vi tør aldrig mere leje via Wimdu.

Lejligheden i London har smadret til ukendelighed , ingen dyner, gammel mad, hoveddør kunne ikke lukkes. Supervisor ville ikke hjælpe og wimdu slet ikke 5000kr lige ud af vinduet.

Du bliver snydt brug det ikke

Had a very nice apartment in Torrox Costa. The booking was accepted from the owner within less than an hour. Can't say that for the first apartment I tried to book, owner took ages getting back. You live and learn. Will not place all my expectations on the one place next time.