Wimdu Recenzje 

In my experience, searching holiday homes in this website is waste of time. When you look for a holiday home, it shows lot of properties available on that particular dates. When you try to book the holiday home (after entering your credit card details), it will not allow you to book the property without giving any specific reasons. Instead, it will ask to you try again and again. When I try to call the support (UK number) during working hours, nobody received my call.
In my opinion, this website is managed unprofessionally.

Reading all the 1* negative reviews I do not recognise the Wimdu through which I have been a host for five years in Scotland,through both Wimdu and AirBnB. I have had dozens of happy visitors from all over Europe and wider afield with Wimdu, but the climate is changing.

For the past two years Wimdu's customer service to hosts has been abysmal, and probably for guests as well. If nothing goes wrong then it seems to work well. but very difficult if any kind of contact is required. There have been some scam scares, about which they reacted reasonably but only by email, however it is now impossible for either host or guest to telephone. if there is a problem needing immediate attention as happened with German guests yesterday, there was no way speak with anyone, and from experience a major delay can be expected as well as possibly inaccurate attention to details.

The London and Germany numbers that worked previously are now dead. I no longer have confidence in Wimdu's administration. On several occasions I have made constructive recommendations to improve service and working, all to be ignored. I joined to share my home, not to battle an indifferent organisation.

Three years ago between AirBnB and Wimdu, more than 60% of my bookings were with Wimdu. Today only a handful, which possibly reflects I suspect the high charges I find in Wimdu's pricing . I have been a dedicated committed host wishing to share my home and hospitality, but I am seriously considering cancelling the Wimdu connection. It is not worth the headache and sense of insecurity.

I booked a room in Berlin via Wimdu and used my discount coupon. But later on that day when receiving the booking confirmation, I found out that my discount coupon amount was not deducted. I reacted the same day and asked for a correction and to use and deduct my discount coupon. Wimdu only responded after a month and only after I sent a reminder. Wimdu said I made a mistake and that they cant reverse because of procedures...I emailed back and mentioned that it is immaterial who made the mistake because I still have the unused discount voucher to use. Wimdu responded that I did not follow the procedures correctly so that they cant help me. I told them that I made the reservation with Wimdu because of the discount, Wimdu did not care. Their inflexibility is terrible and they still charge their fees to me on this booking.... The booking was made with my credit card. Wimdu could easily credit my credit card, so that is not a difficult procedure. But they claimed that they have to involve the host for this discount, and that cannot be done after the booking is made... What a BS. They dont need to contact the host because they can take the 'loss' themselves and keep the host out of our discussion... This company has a very bad level of customer orientation!!

We rented an apartment in Miami this summer, payed in full, received all confirmation emails from Wimdu med all info but when we arrived in Miami THERE WAS NO APARTMENT. Wimdu does not take any responsibilities and they have no idea who is renting out these places, they do not check the hosts or the places. 5 more people/families have been fooled this summer. SO DO NOT USE WIMDU!!!!

I have had very bad experiences with Wimdu and Kingly rentals. Wimdu is not to be trusted, many advertisements on their website are false. I came in contact with Kingly Rentals through Wimdu. I was ripped of by Kingly Rentals, it is a fake company. Be very careful when dealing with these two companies!

Do not book thru Wimdu. Trying to book a villa at Ibiza we got in contact with a fake company - Kingly Rentals - and found out they steal peoples id's/pictures. Their web changes all the time - new names, new pictures. So be careful. Do your research - and for good sake - AVOID Kingly Rentals!!! They're fake.

Habe erstmals bei wimdu gebucht. Zu spät, mein Fehler, habe ich gesehen, dass ich mir das Bad mit bis zu max. 6 Personen teilen muss. Da ich ein Handicap habe, ist mir das nicht möglich. Ich habe am selben Tag gebucht und einige Stunden später wieder storniert. Meine Überprüfung ergab: Am nächsten Tag war das Zimmer (welches ich 3 Wochen im Voraus gebucht habe) bereits wieder belegt. Der Preis des DZers in einem kleinen Ort im Allgäu: 77.- Euro ohne eigenes Bad und Frühstück. Die Stornierungsgebühr: 16,70 Euro. Für die Bearbeitung der Stornierung hat wimdu 6 Tage gebraucht. Die Kreditkarte soll mit der vollen Summe belastet werden, um mir dann, vermutlich im selben Schneckentempo, die knapp 61.- Euro wieder zurück zu erstatten. In jeder Mail von wimdu werde ich mit einem falschen Namen und/oder mit dem falschen Geschlecht angesprochen, obwohl wimdu doch alle Daten von mir hat. Das ist ein miserabler Service!!! Da lobe ich, die Vielreisende, mir travelbird, travelzoo, hrs, Touristenverbände, ect. Und wer die Preise vergleicht, wird feststellen: günstig ist wimdu keineswegs. Bloß erheblich weniger komfortabel und mit extrem restriktiven Bedingungen.

I am not sure where to start. Firstly they didn't actually make my place live for 2 weeks until I reminded them, When they did make it live they a) modified the profile very badly but more importantly they put it on at a daily price for a week, unsurprisingly I got loads of requests. When I corrected this I didn't get any requests which is understandable as you cant find me under London, my town, my area or my postcode. I have tried to get this resolves with them and to be fair they tried to call me twice but I just missed the call from Germany on my mobile and contacted to get them to call me back they didn't. This has been going on for over 2 months and i will now close my account.

They do not have phone contact and d'ont answer e-mail. I rent my house through them and they transfer my money (1750€) to a fake account. Do not trust this site.

Payed 800 Euros via Wimdu for an apartment which did not exist. Tried to contact Wimdus customer support via both mail and phone. It took several days to get an answer to my mails. Got finally back my money.

just avoid this websites, the hosts can easily lie about their property facilities and nobody cares at all. there no such a thing as costumer service or support. TOTAL SCAM

Don't use wimdu! I reserved an apartment in Spain which was canceled less than 24 hours later. After that, I reserved another apartment to replace the canceled reservation. Reservation #2 was canceled 3 hours later. Both cancelations came with a message that it rarely happens. If 2 times in less than 24 hours is rare, then this crap company has big problems

we found an apartment in berlin on the wimdu website and proceeded to book it and pay by credit card, we messaged the host as they suggested. but i received an email back from a different email address whiuch i think may have been fraudulent, they asked for all my details and scanned copies of my passport, but their email was annon?? which was suspect. they told me that my booking and payment had been cancelled by wimdu and that i should pay them direct, alos offering me a big discount on the original amount i'd paid!! i emailed wimdu and they would NOT tell me the reason for the credit card payment being cancelled, they have promised to refund me, and say that there was "unusual behaviour" from the host? but the host told me that wimdu had a problem with my booking? it all looks too suspicious!! so far i have NOT received a refund, but i have reported the matter to my credit card company. i would NOt trust this site.

With 1 week before going in my holiday in Paris they emailed me that the flat is no longer available , I hope that I will get my money back.
PS NO CUSTOMER SERVICE NO SUPPORT
FRAUD

Just as some other people are mentioning there are frauds going on on this site. My friend booked a room in Barcelona that was advertised on Wimdu and payed after he received the instructions.
We arrived at the site just to find out we were scammed cause there was no real address number an nobody to contact(he was in contact with some guy before thru e-mails, but only later when we saw them again we felt stupid cause we were easily manipulated).
Wimdu customer service is non existent cause we didn't get any answer from anybody after numerous contacts thru mail, facebook and other instances and you can't call any telephone number.
Of course we didn't get our money back so do yourself a favor and stay away from Wimdu

Recently came back from a trip to Amsterdam using Wimdu to book an apartment there. So simple and quick to do. All costs up front , no hidden extras.
Would recommend this company to anyone looking to book a home from home

i`m a host,

since August 25, 2015 until now ( 05 01 2016) I have received 6 requests from Hackers or Scanners.
This is the first email I received
Request from 25.08.2015 um 17:10 Uhr

WIMDU
Sie haben eine Nachricht von Mike erhalten
Hallo Isabelle,

Mike hat Ihnen gerade eine Nachricht auf Wimdu geschickt:

Hi Thanks for your acceptance to really help me in this. This is really wonderful and I appreciate it so much. I would need you to be my back bone in this business. I want us to work together in achieving this. I promise to give you whatever commission (s) due to you. I will like to work with you on 100% trust I am serious about buying 3-4 good and big properties/houses and I really need your help in doing this because I trust you can help me handle this matter. I am going to compensate you very well for your assistance in helping me. I have in my possession the sum of 3.4 million dollars which I want to move across to invest in property business. So this will let you know that I am serious and not joking here. Please reply me. Best Regards Mike.
Sie können Mike antworten, indem Sie auf den Button unten klicken.

since then WIMDU have never sent me another guest !!!!!

Isabelle

PLEASE DO NOT WORK WITH THIS PLATFORM!!!!

I am a home owner and I recently listed 5 of my properties with this company.

My account has recently been compromised, and I so I contacted Wimdu support by Phone, as well as I emailed them and message via chat system... 3 Weeks have passed by - I still have no answers from customer support. Due to what happened, my pay out setting have been changed, and I just hosted Wimdu guests for free whilst some as***le got paid for it.

Wimdu continue to ignore me! There is no customer service whatsoever!

THIS COMPANY IS AN ABSOLUTELY FRAUD! Avoid it!

Well, I report my experiences:
1) I am approached by a gentleman who wants to rent my house, checking dates and clear seeing them accept it. after a while I realize that there 'wasn't the synchronization of calendars (never happened until now) and are forced to cancel the reservation. seeking a number for customer support, but there isn't exist the one thing to do its fill in a form and wait (on other sites there are number 24/24, email sites and fax) after 2 days we can delete and send me an email in which I have to pay 82 euro to Windu(15%), ok I think not 'my fault, but that's okay. After a few days a girl contacted me and she wants to reserve the house, but she does not trust because she saw my property with my name and my profile as in my town and in New York (well I think I have been hacked), and wanted to have information to avoid being cheated. I begin to read the review (in several languages), and surprise, surprise almost all the hosts were hacked (as and 'possible? Years plus) and thousands of people cheated the site obviously know nothing about it, and washes his hands. i begin to think I have to pay 82 Euros and you're not able to sync calendars and hackers will wander undisturbed for years without that you do not do anything? Absolutely alarmed remove my property and I decide to cancel the account (in other sites there is' a special area to delete the account when you decide you no longer want to be part of it) on Windu not you have to fill out the same damn format.Windu disgust you with all my heart!

Listen to my story: wanted to book a room. Didn't succeed because every time I have put my credit card info there was an error occuring.
I called them 3 times, every time they were telling me that they will come back to me, guess what - they never did. And one day later I am getting this email:
Sophie Swanson, Apr 18, 16:23:
Dear Marta,

My name is Sophie Swanson and I'm contacting you from the Wimdu Support Team.

While conducting a review of our recent transactions in conjunction with our payment service provider, we noticed some unusual behaviour on your Wimdu User Account.

In order to protect you and our system we placed a block on your account and unfortuantely we will not be helping you make a booking using our website.

Here at Wimdu we are constantly working to maintain and improve the security and usability of our system.

We thank you for cooperation and understanding.

For any further questions or inquiries, please don't hesitate to search our FAQs or to contact us using the “Help” section on WIMDU

So that we can improve the service provided to you, we would love to get your feedback. In 48 hours we will send you a satisfaction survey where I invite you to rate the support that has been provided to you.

Best regards,

Sophie Swanson from the Wimdu Support Team

So I wanted to know what I did wrong that they blocked my account as I am super sure that I just wanted to book a room using my valid credit card.
Guess what they have written back?

Sophie Swanson, Apr 19, 16:07:
Dear Marta,

As I said yesterday, unfortunately we cannot continue with your booking. Sorry for the inconvenience.

Best regards,

Sophie Swanson from the Wimdu Support Team