Wimdu Recenzje 

As a property owner you have to be careful about the fees and extra charges that may apply to you without any considerations or concerns; but if there is problems with guest or damages at you property they would do very little to help.. I had to cancel couple of bookings with 2 months of notice and still had a cancelation fee which we were not aware of it, the best thing is that that fee does not go the the guest !! Shame that wimdu is turning into this type of company that just hoes behind the money !!

We have been cheated by Wimdu: we rent an apartment in Reykjavik for 4 people, two nights, in June 2016. We were unable to check in there. The host address was incorrect and the contact telephone was not registered (checked by local police). Wimdu charged immediately, but the host gave no sign of life ever, despite our repeated attempts to contact him, to discuss the details of check-in. Wimdu has not wanted to take any responsibility despite being the only money and communication managers with the host. We tried to inquire in the area about the apartment but nobody knew anything, neither the police. We had to find an alternative accommodation and the next morning we contacted Wimdu via its website, several hours before 24 h indicated by them as a deadline to pay the host. The service customer only serves to pretend they have, because they do not solve anything. Their excuse was they had already paid the host. This service is diffuse and they give preset answers, without capacity for solving problems and taking care of the quality of their offer, (they still are offering the same apartment). It seems they do not have any interest in keep customers. Wimdu is like a web of contacts that you do not know how many are real.

I have been a host with Airbnb, 9flats and Wimdu, and Wimdu is by far the most 'militant' with their arbitrary 'rules', and is the most aggressive in pressuring hosts to accept most/all booking requests that come their way.

If I as a host do not reply to a booking request within 24 Hours of the request being made (and it does not matter if that request was made by someone in Europe during the middle of my night, and then by the time I wake up, go to work, and later check my emails that 24 hours has passed)...Wimdu does not care. If I as a host did not respond within 24 hours, the request is automatically cancelled and I as a host receive a 'demerit' more or less from Wimdu. If this happens repeatedly then my apartment listing might be ranked Lower in Wimdu's search results.

Likewise, if I as a host receive a booking request and first contact the potential guest to get a bit more information about them, and the guest does not respond within 24 hours, and so the request is not Accepted by me within that 24 hour window, again, the original request is Cancelled by Wimdu and I receive another 'demerit'.

If Wimdu sees that I have no accepted a certain number of requests within the required 24-hour window and/or I Declined a certain number of requests (which I often do as a SINGLE FEMALE, because the guests provided NO photo of themselves, NO profile on themselves and wrote me NO personal note....while THEY got to see my Photo, my Profile, a Description of my home, Photos of my Home, and Excellent Prior Guest Reviews.... while guests are able to see ALL this information about me and then expect me to welcome them, whom I know NOTHING about, with open arms...)...if I decline such requests because I do not feel comfortable inviting people who've given me NO information on themselves...Wimdu will eventually PENALIZE me by completely removing my listing from their site.

I've complained to Wimdu about this repeatedly...that they should never PRESSURE hosts...especially SINGLE FEMALE hosts...to accept all or even most requests, especially requests where the person provided no information at all. But apparently Wimdu does NOT care. They care more about simply getting their commission from bookings. They don't care WHY I might be declining requests.

Wimdu has the audacity to ask hosts to provide their photo, description of their home, photos of their home, and likes to talk about how their Guest Reviews can provide potential guests with some 'peace of mind'. But what about the piece of mind for the HOSTS? There is apparently none.

Another time I had a confirmed guest reservation for about 7 months in the future. 3 months prior to the guest's arrival, I realized I would have to move out and into a new apartment, as my rent had a big increase. I informed the guests immediately, telling them that while I'd be happy to host them in my new apartment, that I could not yet tell them WHAT that new apartment might be like, and that if they wanted to make a reservation with another person instead, that I'd understand. I even provided my guests with ALTERNATE nice apartment hosts on Wimdu, that they might want to contact. The guests were EXTREMELY appreciative and understanding.

But Wimdu? They did not care that I'd given the guests plenty of notice and assistance. Because it was I who cancelled the reservation (and not the guests), Wimdu 'penalized' me by writing an automated review that this reservation was 'cancelled by the host', and Wimdu then applied a review rating of '2' out of a possible '10'.

They are really unbelievable horrid.

Used wimdu 3 times now for city holidays. Site easy to use, information and pictures accurate, comments useful, owners all helpful and can easily be contacted before booking and after to get useful info (eggs which train station should we use) and local information regarding travel, events, food etc. Will use again.

I was on my last holiday with WIMDU and all was perfect - searching accommodation, booking, payment. Perfect services. Only one negative thing - too high fees for WINDU and senseless fee for PayPal payment.

Wimdu is a very simple way to find good, reliable and clean places.

I tried to make three reservations thru Wimdu for last August. Two were OK, the third one they could not process my credit card, told me it was some third party's fault, refused further help. So I dealt directly with owner, all went well.
Today, more than three weeks after return, have heard nothing about security deposit refunds, Unable to contact Wimdu, no phone number ore-mail address, website contact form fails repeatedly. Appears that they have folded/absconded/been abducted by aliens?

I will certainly never use them again. Perhaps a fraud case should be investigated?

So many scammers on this website, do not trust them!

On 14th May I booked and apartment in Munich through WIMDU (wimdu.com). Once booked, WIMDU informed me I had to pay to the supposed owner of the apartment 200€ deposit. I paid it (bank transfer).

On 10th August WIMDU cancelled the booking (without any specific reason). The amount of the booking was returned back in a couple of days.

I requested to the owner the 200€ of the deposit (as the contract was cancelled there is no more “deposit”), informing them about the bank account, etc.

More than one month later and I am still waiting.

Someone with a similar experience? Do you think is a some kind of fraud where WIMDU and a supposed owner act as accomplices? Do I need to expose it to the police? Thank you.

Best regards,

Fantastic site loads of choice and very good on prices 😊.

booked an apartment in Lisbon Portugal through this company
host was unresponsive to my emails so i emailed Wimdu to see if they could contact host.emailed me a reference number (1721163)and that was it.no follow up from them and no confirmation of my cancellation of booking after i got fed up waiting.they keep sending me promos but nothing regarding my booking.
never again

As a guest, I was a little disappointed at the lack of return confirmation after making the payment for my booking, therefore I decided to reach the customer service. All was sorted out in a few minutes. Wimdu has provided a great and professional help towards my case and my vacations went as expected.

I´ve heard some complaints about Wimdu support but to be honest I can´t complain. I sent an email to customer support and got a call the next day apologizing for the delay. Being high season and everything I think that´s acceptable.

Our guests check in last august 3 and until now i dont received answer from Wimdu.
Today we have another guests coming from Sweden and they are going to stay from august 9-22. I am worried after reading reviews about Wimdu.
I hope they will reply to our emails.

The guest have booked my room from 03August to 16August 2016... I expected to get message to say the payment have been transferred on 04August but till now 08August till get paid .... I thinking to throw out guests. I have sent out several messages to wimdu but no reply.. What is the best advice to do?

We have listings on Wimdu and have been waiting for payment for 4 days now. If you try and contact them via the contact page / Submit a Request the system does not allow it - just keeps reloading. If you try and contact them via Chat, they are not available.

This is not good enough. Our listings will be coming off today.

I had similar problems as Maaike below. Their 'contact' page seems to be disabled, it just endlessly reloads when you try to submit an inquiry. On their helpline you get an automated message. The current payment never arrived.

The difference is that my listings still exist, and just three days ago they upgraded them to instant-book.

At any rate, German Manager magazine reports that the company is bankrupt, so good luck trying to get your money back.

I'd recommend not booking anything for the time being.

Wimdu is a very reliable and trustworthy company and we have only had positive experiences.

I am a host at Wimdu and had, until recently apparently, 3 properties advertised. Suddenly I started getting mails from a certain Samuel Velho from the Wimdu Support Team that I needed to get in touch. I answered his mail, and the next 5 that he sent, but he never got in touch to let me know what the problem was. Then I got a message that my payment preferences were no longer valid and I should get in touch. By now I had phoned countless times and sent endless mails but to no avail: I simply cannot get in touch with a live person to find out what is going on with my account. In the interim it seems that my password has been changed as I cannot log in anymore. Has my account been hacked? Does Wimdu still exist? Today I decided to search for my properties online with WImdu and guess what, they have all been deleted. Still not any wiser as to what is going on with WImdu!