William George Recenzje 

537
Wynik TrustScore: 2 na 5

1,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

This company is a complete joke. Once you pay, you are at the mercy of the seller. There is no authenticity whatsoever. Buyers Beware!

Oceniono na 1 z 5

DONT GO NEAR THESE PEOPLE.ASKED THEM TO CONSIGN ITEMS I HAD IN STORAGE.INDICATED OK & ASKED FOR THE ADDRESS WHICH I SENT IMMEDIATELY THEN HEARD NOT A WORD FROM ROBIN GRAY DESPITE 3 REMINDER EMAILS... Zobacz więcej

Oceniono na 1 z 5

I’m an experienced buyer that purchases hundreds of lots per week from various auctioneers. William George had a lot that stated in the terms it could be collected, which appears to be a mistake... Zobacz więcej

Oceniono na 1 z 5

Beware of pallets of 'unchecked returns'. I bought a pallet of 'unchecked' John Lewis returns that had any saleable items removed. It listed items that on arrival were damaged beyond repair - teapot w... Zobacz więcej

Informacje dotyczące firmy

  1. Dom aukcyjny

Napisane przez firmę

William George online auctions and sales house – We put customer service first. William George is one of the UK’s most trusted online auction houses, specialising in - Retail Returns - Surplus Stock - Luxury Watches, Classic Cars, Antiques and Collectables, Plant and Machinery, Trade Stocks and Liquidations, High Street Goods and much more.


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

537 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

1,8

Wszystkie recenzje

(537)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 15

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Bidding was easy

Bidding was easy, payment too.
Delivered fast.
Very happy with my lots.
Thank you 😊

1 marca 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Hi Jo, Great to hear the whole process worked so well for you. Thank you very much for the 5*'s, we really appreciate it!
Kind regards
Sarah

Oceniono na 1 z 5

Awful buyer beware!!!

Awful buyer beware!!!
John Lewis returns pallet delivered £480.00
Smashed ornaments x3
Broken storage boxes x3
Broken bin x1
Broken coffee pot well use
Broken ottoman
Cracked glasses
Smashed diffuser
Quilt with a hole in
Bent clothes airer
Broken clocks x2
Missing item
It is Morally wrong to send broken items they have no value.
The star is for Ellie who offered me £80 for the bin and the storage boxes

22 lutego 2022
Logo William George

Odpowiedź od William George

Hi Kate Lee, I hope now I have provided you with enough information to understand that items within our John Lewis pallets are raw, unchecked returns. I hope in the future you can highlight the many other good items you received in this pallet and not just the bad.
Kind regards,
Ellie

Oceniono na 5 z 5

Good service

21 lutego 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you so much for the positive review.

Oceniono na 5 z 5

Great Customer Service

Had an issue with my delivery and the customer service were quick to resolve the issue.

15 lutego 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you for our positive review. We really appreciate you taking the time to do this.

Oceniono na 5 z 5

First Class Service

Sold an item by auction for the first time recently.
Simone and the team at William George have been excellent to deal with answering any questions I had straight away.
Will be using William George to buy and sell in the future.

14 lutego 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

We also like to think we provide a first class service but it means so much hearing it from our well valued customers. Have a great weekend Tony.

Oceniono na 5 z 5

Watch auction

Purchased a watch as a gift via a recent specialist auction at William George. Registration and payment were really simple. Contact with the seller was excellent. All in all, a very easy and enjoyable experience.

9 lutego 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you for mentioning our fantastic sellers. Their hard work means everything. Thanks again for a great review.

Oceniono na 5 z 5

I would again like to thank Sarah for…

I would again like to thank Sarah for sorting out my complaint. I have not received the toilet but I have now had the money back in full. This has not been a good experience for my first time buying from an auction site. Hopefully if I do buy again it will be an easier process. Thank you William George Auctions for your patience and perseverance.

4 lutego 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you for taking the time to write a review John. We really appreciate it. I'm glad we turned your experience around for you.

Oceniono na 4 z 5

Pallet with missing items but quickly sorted

My pallet was received with missing items but Ellie quickly responded to my query and offered some money back as compensation.

2 lutego 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you for the fantastic review. We answer queries fast and efficiently and one of the many things we are proud of here.

Oceniono na 5 z 5

Invoice queries and missing goods

I've had a couple of interactions with Sarah who has been very responsive. You hope that things go smoothly but inevitably sometime things go wrong and it is good to know that WG take customer service so seriously. Both queries were dealt quickly and efficiently and to my satisfaction.

24 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Sarah is fantastic isn't she! Thanky ou for the positive review.

Oceniono na 5 z 5

Ellie was really helpful when enquiring…

Ellie was really helpful when enquiring about invoice. As a first time buyer I wasn't sure what to do after I had won a lot. Thank you Ellie. I look forward to receiving the goods.

24 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you so much for highlighting Ellie in your review. She will be ever so happy! We hope you are pleased with your goods.

Oceniono na 5 z 5

Used to ebay but this is much more…

Used to ebay but this is much more fun!! William George auctions (online) is great to use and there are some excellent bargains to be had. Just a word of warning, the added buyers premium, VAT etc and potentially delivery cost will in most cases cost more than the lot itself. make sure you include that into your calculations.

6 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Hi Kasem, thanks for the 5*'s. We really appreciate you taking the time to leave us a review.
We love it when our customers tell us that our auctions are fun!
Elizabeth

Oceniono na 2 z 5

Having received my pallet with major…

Having received my pallet with major items missing was the best way to experience my first time buying with WG (LW).
However, Sarah was extremely helpful and was able to deal with the matter professionally and efficiently. Great customer services!

6 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Good Afternoon, thank you so much for leaving a review of your first experience with William George.
It's really disappointing to read that your pallet was delivered with items missing but great to hear that Sarah was so helpful and efficient.
Take care of yourself and thanks again.
Sarah

Oceniono na 5 z 5

Pleasant and speedy response to…

Pleasant and speedy response to questions. Excellent communication regarding process of buying & delivery.

6 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you so much for taking the time to leave us a review. We hope you return soon.

Oceniono na 5 z 5

Really great human customer service

Although the initial Bot gives you limited options, keep going and you get to speak to a human being. This is the best web chat experience I have had, friendly and helpful staff- well done WG. I buy a lot of your stuff and am really impressed with the quality.

4 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Hi Liz, thank you so much for the wonderful review. You have really made my day.

Oceniono na 5 z 5

Efficient and Responsive

Have always found WG efficient and responsive and have had absolutely no problems buying from their auctions or their handling of any shipping.

4 stycznia 2022
Opinia niezależna
Logo William George

Odpowiedź od William George

Hi Adam, your words are very kind and they mean an awful lot to our small team. Thank you.

Oceniono na 5 z 5

Rock on WG.

William george rocks bought item for third of the price delivery was spot on right to doorstep will defo use again.

17 grudnia 2021
Opinia niezależna
Logo William George

Odpowiedź od William George

What a fantastic way to start a review! Thank you so much.

Oceniono na 5 z 5

Everything you could hope for from an auction company.

Everything you could hope for from an auction company. They really do look after you from start to finish. I found every step of the process of buying via online auction with them to be simple and straightforward, and the after sales service was brilliant, and I would recommend them in a heartbeat.

17 grudnia 2021
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you for your lovely words John. It is a pleasure dealing with you.

Oceniono na 5 z 5

Next Generation Auction House

I am an old hand at auctions, but have just done my first purchase at William George. I must say that the whole experience is a league above the usual auctions. all very streamlined and efficient, and fully embracing technology to the customer's advantage. However, more than anything, their customer service is excellent. I needed to radically change delivery instructions ahead of Xmas and they were only too happy to oblige. Highly recommended, and Sarah deserves a special mention.

16 grudnia 2021
Opinia niezależna
Logo William George

Odpowiedź od William George

Thank you so much for the fantastic review Julian. We love that you think we are a league above. It means so much to us.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej