Wilder Home 

I ordered a rug in July (it is now October) and am still waiting for an update about when it will be shipped. I have sent 3 follow up emails and an Instagram message and have received no response to any of my contact. It’s completely unprofessional and left me wondering if this business is a scam.

Thanks to my bad review, I received my order. Trustpilot appears to be doing its job. However, it is not the intention that a customer only receives his orders in this way. That's why I keep my score at 1 star.

First review:"In July 2023, I placed an order with Wilder Home, after which I immediately received an email with the title "order 15154 confirmed". After almost 3 months, I still didn't receive the order nor an update. In addition, it is very strange that the so-called confirmation email states that I will receive another email confirming my order... I hope to still be able to receive my purchased product. If not, I would have liked to receive a refund."

Ich habe einen Teppich bestellt (300€!) vor 4 Wochen. Ich habe nur die Bestellbestätigung, bezahlt ist bereits. Ich bekomme keine Infos darüber wann der Teppich abgeschickt wird, ich konnte ihn nicht mehr stornieren, weil er bereits in Auftrag gegeben wurde. Jegliche Versuche in Kontakt zu treten werden ignoriert. Man kann davor wirklich nur warnen!

Meine Auftragsnummer ist #15452, vielleicht bekomme ich ja über diesen Weg endlich eine Rückmeldung!😤😤

Antwort:
Ich habe mit dem Support auf Instagram geschrieben, ich habe extra betont, dass ich in der Zwischenzeit umgezogen bin!
Die Adresse sollte geändert werden, weil es IMMER NOCH NICHT losgeschickt wurde!
Kann sich bitte nochmal mit mir in Kontakt gesetzt werden bezüglich der neuen Adresse?! Bzw ist diese in meinem Profil auch neu hinterlegt worden!

I have never dealt with a more beautiful & lovely business owner than Mishka. Not only are her product’s absolutely incredible but she is just the lovely most attentive person, literally answering my requests at any time day or night. I’ve ordered a few products over time from Wilder Home and every single one has been so incredibly beautiful! I’ve been the annoying customer changing XYZ and Mishka has always been nothing short of amazing!!!! Couldn’t recommend more highly! If you’re looking for your next aesthetic piece for your lounge room, bedroom- whatever!!! Go for these amazing products/ even better customer service!!!

UPDATE-
Your response to my review is not true I have not heard from you in over a month!

same thing with others reviews
Tracking isn’t working
Warehouse is behind
I sent numerous emails with NO RESPONSE
PLEASE cancel and Refund my order! This is ridiculous!!!!

Ordered a stool on July 19, 2023- never received it! Got the run around with emails saying the tracking number won’t work. I can’t tell you how many times I’ve emailed. Ive sent numerous messages asking to cancel my order. The last 3 or 4 times were Ignored.

I placed an order 8 weeks ago and initially the person I spoke with was very lovely, but I have not received the product. I followed up via email after 6 weeks of no updates or product and was told their tracking system was not updating properly (which reading through these reviews seems like something they tell many of their customers). I have continued following up but now they are not responding to me. I am not usually one to leave reviews but if you do not have the capacity to run a business efficiently (as I was told, as well as others on this page that there were staffing/ family issues) then do not take peoples money. If you cannot guarantee a system that works to track orders, then do not take peoples money. There are so many people that have similar experiences on this site. If your personal situation is affecting the way you are able to run your business then I hope things get easier for you soon, but in the meantime stop taking peoples money knowing you cant be 100% certain that you can provide what they're paying for on your end!

I dont know if its a scam or not. I asked directly to cancel my order and get the money back as it was a mistake and no respond not even a tracking order if they cant give the money back utterly dissatisfied. My number is #15608 if i don't get a respond i will take legal actions

Update in response to the reply below since I cannot reply directly. Mish - I never got that email with tracking number and have followed up countless times. I believe you drop ship and have very little tracking info as you ship large quantities of stock from overseas. If that email was sent and I did miss it, then you should have responded in a timely fashion to share the tracking info and had a reasonable conversation with me to sort this out. Your customer service, as evidenced by the emails below, needs some serious attention. It is your responsibility as a seller to work with a good shipping partner to get your customers their items. I am now following up other channels to get my money refunded as we never ever received the replacement items.

Again - looking at the reviews below this is far from an isolated incident and I would highly recommend anyone to steer clear of this company.

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Ordered a coffee table in February and needed a replacement due to scratches and a different color and have just never really hear back from Mish or the team since then. I've contacted on text, Facebook, Instagram, email. I get an occasional reply saying they'll prioritise my case but then nothing... so unprofessional and terrible service. I'm a small business owner and we spent a significant amount of money here so to just totally ignore your customers is beyond me. Would never shop from here again and would highly recommend everyone avoid them. I am still waiting for someone to get back to me about my table or refund since February....

UPDATE: Misleading and shady. After reporting this company to fair trading, I finally got a response back by Wilder Home. It took her a week just to reply back through email after messaging her on Instagram and through email. Not good enough. When reported to fair trading she finally reached out and told me the items were going to be shipped off end of October. This time frame was early October and coincidentally the items were shipped to my house a week after I made the complaint. Unprofessional and learn how to be more proactive on business services. Why does a consumer have to go through all this trouble just to get an update of when their items will deliver? It’s ridiculous and very unprofessional. Don’t own a business if you can’t manage and deal with customer service efficiency.

So ridiculous honestly. For an instagram with over 70k followers I thought perhaps this website is reliable.... I placed an order NEARLY a month ago and I even DM'd them on Instagram + sent through an email and no response? My order number is #15455 and I particularly wanted to support this business for a friend's birthday as I thought the products they sold looked beautiful. Such a shame honestly but so ridiculous. SCAM!!

Not sure if this company is a scam or not. I ordered a rug on the 1st September and not heard anything about it since. I’ve tried contacting through phone calls, emails and on Instagram. I’ve even commented on posts asking about my order and to message me but they get ignored and the my comments get deleted!

My order number is : #15334 for the wilder flower rug 100x150

Not sure how this company is still running and I’d like a refund!

I order a rug 2 weeks ago, its still hasn’t been sent and the payment as been taken. I tried to contact the company many times by Instagram, email, website chat but I got no response. It sounds like a real scam !!

Scam website, ordered a lamp around 4 months ago and never received it, never got any updates to say to was in the mail, never got a refund, eventually they stop replying to you and send you a fake number to call. Do not shop here for your own peace and sanity.

Order an item 3 months ago, never got send, never got any news.
When you try to send them a message on social media/ email they just don't answer but will ofcours keep your money
*EDIT* Why do you answer me here ? I've send you countless emails, messages on facebook and on instagram and you don't even read them let alone answer ?
#14873
*EDIT2* You see, no answer ! Just a fake company, otherwise just send what I paid for 4 months ago now !

I placed an order in early June and I still haven't received any serious news about the order, just constant apologies for delays without any explanation and no news on the shipping number. At a certain point they stop responding and don't care about the customer at all! DO NOT TRUST THIS PAGE. I am very disappointed because the products looked very nice on the website. obviously this page is a big fake. And no possibility of refund... they just disappear!

Grosse Arnaque,
Comme tous les avis, j'ai passé une commande que je n'ai jamais reçue et jamais remboursée depuis 3 mois.
Malgré des mails de relance et des calls, aucun retour.

La réponse mentionne de les contacter par mail mais c'est une arnaque ils ne répondent plus ni sur instagram ni par mail depuis plusieurs semaines.

A fuir

I ordered the mushroom lamp back in July and still have received no shipping confirmation or tracking yet. As many of the reviews I am in the same situation… I have contacted them multiple times but the same excuse arises…. “Shipping delays, or the company has grown so big that they are under the pump” which I have been understanding but it is getting to the point now where I think this is a scam!!!!
she has said she will follow up as soon as possible and still haven’t heard anything. I have asked for a refund at this point because it is a joke and still nothing…
She has posted stories on her Instagram of the exact product I bought thinking that it may be in stock again or ready to be shipped but i still am waiting for a reply or something from them
I am really disappointed and don’t reccomend buying from here… don’t be fooled by their replies

Ordered start of June and its nearing the end of September so call it 4 months! Nothing but false promises, request for a refund completely ignored, hard earned money basically stolen, don't know how these people sleep at night!!!

Accepting payment without intending to supply

The business may have promised a product or service that they KNEW they couldn’t supply or DIDN'T INTEND to supply.

Under the Australian Consumer Law, businesses must not accept payment for products or services if:

- they DON'T INTEND to supply the product or service
- they intend to supply different products or services from those promised
- THEY KNOW, or should know, that they won’t be able to supply the products or services by the promised date, or within a REASONABLE TIME

Taking peoples money and doing nothing GET A REAL JOB YOU ABSOLUTE THIEVES

Reply to wilder home 24/9

What do you expect? Would you be happy if you spent money on something and never got it? Still within the guidelines of the shipping policy? 4 months is an unreasonable amount of time to wait and there is no transparency about this on your website, so you are going to have seriously unhappy customers that are growing impatient. I could have made cushion covers myself in the amount of time it has taken. For instance if I buy something on pre order the approximate timeframe is always available and clear from the start. As for following up with my order details I HAVE and recent emails have gone ignored. It shouldn’t be up to the customer to chase their order!!!

Ordered a rug 3 months ago and I still have no idea what is going on. I was told many times by the compagny was "experiencing some unexpected shipping and manufacturing delays" over and over, as they are copy-pasting everyone. Even recevied some PDF as a respond. And then they don't even respond when you start to get over and ask for refund or real informations. You won't get anything from them. This is a scam and do not get tempted by it, it's not worth it.

AVOID.

Good shop nice service

Commande effectuée il y a quelques semaines et également jamais envoyée malgré de nombreuses relances sur le site et les réseaux sociaux. A FUIR