Simply the best experience ever 2 super friendly engineers, you would not know they had been here as they were incredibly tidy and curious They even swept the pavement of dust after they fin... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Taylor and Freddie connected us to WightFibre efficiently and seamlessly, explaining everything they were going to do to check that we were happy with everything. They were very friendly and worked i... Zobacz więcej
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Doing well in many ways. Employees are helpful, knowledgeable and social. Then comes the good advice - which linked to financial offer convinced me to move to WF from business that is been with for... Zobacz więcej
Reakcja na opinię
Three months after switching to Wight Fibre we had a problem with Freely TV. After a 5 minute call to customer services it was sorted. The operator made it really easy to understand what to do. Howeve... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Broadband that works - Guaranteed! Full-fibre, ultrafast and future-proof. Island staff, Island call centres, Island engineers. Because We Care. Since 2001, WightFibre has owned and operated its own telecommunications infrastructure entirely independently of BT Openreach. WightFibre provides phone, tv and broadband services to homes and businesses on the Isle of Wight. Only WightFibre is committed to building a full-fibre broadband network across the Island. The WightFibre Gigabit Island Project will see full-fibre broadband deployed to over 70,000 homes and businesses across the Island by 2024. Ultimately the project will see over 80,000 homes connected to our network.
Broadband that works...GUARANTEED!
Napisane przez firmę
- Pay what you see, leave at any time
- Island call centres, Island staff and Island engineers...it’s because we care.
Dane kontaktowe
Communications House, 56 Love Ln, PO31 7EU, Cowes, Zjednoczone Królestwo
- 01983 242424
- enquiries@wightfibre.com
- wightfibre.com
4,6
Doskonała
4 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
All your technicians worked very well,polite and understanding top marks.The person 's who came and installed it…
The person 's who came and installed it broadband etc. were very polite and explained everything at the start of the work. Clean workers and set-up every out-station at the end. All very good.
30 października 2025
Opinia niezależna
Odpowiedź od WightFibre
We’re delighted to hear that our technicians provided such a professional and courteous service. It’s great to know they explained everything clearly and left everything neat and tidy. Thank you! Best wishes.
Odpowiedź od WightFibre
Thank you! We're really pleased to hear everything is working well. If you ever need anything else, we're always here to help! Best wishes.
Impressive
Very efficient what they did for me,explained everything clearly would recommend this company.
7 listopada 2025
Opinia niezależna
Odpowiedź od WightFibre
Thank you so much for your kind words! We're really glad to hear that everything was explained clearly and that you found our service efficient. Your recommendation means a lot to us — Best Wishes.
Would have been 5 but inside a few…
Would have been 5 but inside a few weeks of my contract you have decided to charge for my landline, which at the time of your installation was free!
5 listopada 2025
Odpowiedź od WightFibre
Thank you so much for your feedback and for taking the time to leave us a review! We're really glad to hear you had a positive experience overall. Your input helps us improve and continue providing great service! Best Wishes.
The guys that undertook the…
The guys that undertook the installation went over and beyond to ensure a difficult job was completed when I’m sure it would have been easier to give up. A good job done well
12 czerwca 2025
Odpowiedź od WightFibre
Hello Seamus,
Thank you so much for your kind words! ✨
We're thrilled to hear that our installation team went above and beyond to get the job done, even when faced with challenges.
We really appreciate you taking the time to share your experience, it means a lot to us and to the team who worked hard to make it happen.
If there's anything else we can help with, we're always here! 💙
5 star... 🌟🌟🌟🌟🌟
The young men Charlie & ?? 🤔, who undertook the installation were friendly, professional, efficient, communicative...
They were tidy & clean in appearance...
So far... (Day 1) all seems to be working... 🤞😉
It was a pleasure to meet the 2 installers...
Also, the follow-up call from ?Sam, was helpful...
Again, he was friendly, informative, helpful...
It is a joy, to finally have my services provided by Wightfibre!! 🤣 👏
It's been a long wait, for it to reach the "Wild West"!! 😂
I look forward to a great tech future with this fabulous company...
THANK YOU... Jude 🌈 (Ashley-Walker)
4 listopada 2025
Opinia niezależna
Odpowiedź od WightFibre
Hi Jude,
Thank you so much for your wonderful review! ✨
We’re absolutely delighted to hear that Charlie and his colleague made such a great impression, friendly, professional, and efficient is exactly what we aim for!
We’ll make sure your kind words reach Sam too, it’s great to know his follow-up call was helpful and informative.
It’s been a long journey to the “Wild West” 😄, and we’re thrilled to finally welcome you to the WightFibre family.
Here’s to a smooth, speedy, and exciting tech future together, we’re always here if you need us!
Thank you again for your support, and welcome aboard! 💙
I’ve only been a customer for 3 months…
I’ve only been a customer for 3 months so disappointed they are now going to charge for phone
Line
4 sierpnia 2025
Odpowiedź od WightFibre
Hello Susan,
Thank you for your feedback, we really appreciate you taking the time to share your thoughts.
We’re sorry to hear you’re disappointed about the upcoming charge for the phone line. We understand how frustrating it can be, especially after only recently joining us.
Changes like this are never made lightly, and we’re working hard to ensure our services remain great value while continuing to invest in quality and reliability.
If you’d like to talk through your options or understand more about the change, our team is here and happy to help.
We’d love the chance to turn your experience around.
Put the phone and equipment in the…
Put the phone and equipment in the porch which I complained about once your helpful men had left. We were not told it would be left in the porch and not the house and when I complained was asked to pay £50
to have it moved inside.They have since contacted me apologised and offered a months free rental So well done Wightfibre
. Internet service is good
28 lipca 2025
Odpowiedź od WightFibre
Hi Ian, thank you for taking the time to leave your review. Your feedback has been reviewed by our Customer Service Manager, and a member of our team will be in contact with you this morning to discuss your experience in more detail and work towards a resolution.
Thank you
Odpowiedź od WightFibre
Hello Gillian,
Thank you so much for your kind words! ✨
We’re thrilled to hear you think we’re a great company!
Feedback like this truly motivates our team to keep delivering excellent service.
If there’s ever anything more we can do for you, please don’t hesitate to reach out! 💙
very professional and set up without…
very professional and set up without any problems
2 listopada 2025
Opinia niezależna
Odpowiedź od WightFibre
Hello Gareth,
Thank you so much for your kind words and 5-star review! ✨
We're thrilled to hear that everything was set up smoothly and professionally.
Providing a hassle-free experience is exactly what we aim for, so it's great to know we delivered.
If you ever need anything, we're just a call or message away! 💙
Pretty irritating to keep receiving…
Pretty irritating to keep receiving marketing material for Whitefibre and its products when there is no plan to connect our road to the network.
1 listopada 2025
Opinia niezależna
Odpowiedź od WightFibre
Hi Mick,
We completely understand your frustration, receiving marketing when your area isn’t yet serviceable would annoy anyone. Our marketing campaigns are based on rollout plans that sometimes change as we build the network, and it looks like your road hasn’t been connected yet.
If you’d like, we can make sure your address is excluded from future mailings until service becomes available. Please drop us a quick message with your address to help@wightfibre.com, and we will pass this on to our marketing team.
Thank you
Great product and great support through real people not chat bots.
installers really careful and clean up. Customer support perosn who came to get mye extenders working again was very knowledgeable and totally fixed the issues. When you ring the helpdesks you talk to a real person who gives good advice and send specailist quickly when a problem is stubborn.
Network performs brilliantly.
2 sierpnia 2025
Odpowiedź od WightFibre
Hello,
Thank you so much for your fantastic review! ✨
We're delighted to hear that our installers were careful and tidy, and that our customer support team was able to get your extenders working perfectly again.
It's great to know you value speaking to real people who offer helpful advice and quick specialist support when needed.
We're especially pleased to hear your network is performing brilliantly, that's exactly what we aim for! 💙
Definitely recommend!
Great communication and were quick to set everything up over the phone. I am glad I chose Wightfibre :)
4 lipca 2025
Odpowiedź od WightFibre
Hello Megan,
Thank you so much for your wonderful feedback! ✨
We’re thrilled to hear that our team provided great communication and made the setup process quick and easy for you.
It’s fantastic to know you’re happy with your choice to join WightFibre. If you ever need any assistance, we’re always here to help.
Enjoy your service! 💙
Odpowiedź od WightFibre
Thank you so much for your lovely feedback! We're delighted to hear that everything is working extremely well! Best wishes.
I found Wight Fibre really helpful and…
I found Wight Fibre really helpful and efficient and everything is working well. I would definitely recommend them.
30 lipca 2025
Odpowiedź od WightFibre
Thank you for your lovely feedback! We're so pleased to hear that you found our team helpful and efficient, and that everything is working well with your new service. Your recommendation means a lot to us — welcome to WightFibre!
Best wishes,
The WightFibre Team
Fantastic service
From my initial contact, I spoke to a lovely lady in the office.I had a couple of questions, within 24hours I had the answers. Totally professional from start to finish. The installation was great the engineers were polite,on time and knowledgeable. We now have faster broadband. I would recommend this company .
29 lipca 2025
Odpowiedź od WightFibre
Hi there,
Thank you so much for your kind words! We're delighted to hear that your experience with us has been smooth and professional from the very beginning. It's great to know our team was able to answer your questions quickly and that the installation went so well. Enjoy your faster broadband — and thank you for recommending us! Best wishes.
Fantastic service from day one
Fantastic service from day one of signing up, the installation guys were polite and got the job done in good time.
Internet speeds are phenomenal compared to what we previously had with BT. Great to support a local company on the island , I couldn't be happier 😊
27 października 2025
Opinia niezależna
Odpowiedź od WightFibre
Thank you so much for your fantastic review! We're thrilled to hear that your experience from sign-up to installation was smooth and that our team made a great impression. It's wonderful to know you're enjoying the phenomenal internet speeds — and we truly appreciate your support for a local Island company like WightFibre. We're so glad you're happy with the service. Best wishes.
So much better than previous provider
What a difference before joining Wight fibre our WiFi was poor and required booster boxes, the TV kept buffering.
But now we have WiFi through out the house and down the bottom of our garden. The price is very good as well.
Did have one issue about a week after installation we lost all service, which we reported late afternoon, a tech guy was out next morning early and checked all connections and found that our connection had been dislodged from the local main box and had it fixed within 15minutes. All good since then.
Would I recommend Wight fibre? Yes I would from my personal experience the service has been great, I am kept update as to when billing will be taken. Quick response to queries and resolving issues.
So much better that previous provider.
28 lipca 2025
Odpowiedź od WightFibre
Thank you so much for your fantastic review! We're thrilled to hear what a difference WightFibre has made to your home connectivity! Best wishes.
Staff helpful but systems could be better
I would not have expected to need a booster and even without it the internet connection on the tv is very poor. Disappointing that the calls package is not included in the figures and worse still WightFibre now are planning to charge for just having the line connected
29 lipca 2025
Odpowiedź od WightFibre
Thank you for your feedback — we truly appreciate you taking the time to share your experience.
We’re glad to hear that our team was helpful, but we’re sorry to learn that other aspects of the service didn’t meet your expectations. WiFi coverage can vary depending on the layout and construction of your home, which is why we offer WiFi extenders on a flexible 30-day rolling contract at a low cost to help improve coverage.
Regarding the calls package, we understand your concerns. We’re committed to being transparent with our pricing and are continuously working to improve how we communicate these details.
Your feedback has been shared with the relevant teams, and we’ll use it to help enhance our service. If you're still experiencing issues with your TV connection, please don’t hesitate to reach out to our customer service team — we’re here to help. Best wishes.
Internet connection
The work was carried out very well very considerate people made sure your appliance where in the place you requested. Have been very happy with the package we have chosen
30 czerwca 2025
Odpowiedź od WightFibre
Thank you so much for your kind review! We're really pleased to hear that the team carried out the work considerately and ensured everything was placed just as you requested. It's great to know you're happy with the package you've chosen .Best wishes.
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