Wendekreisen Campervan Rentals Recenzje 

Pile of crap LDV vehicle WITH A 5 year old start battery, rude, arrogant company owner who hung up on us when the battery failed (open circuit) and waited for 4 hours for assistance. poor customer service in calling the number 3 times (nobody answered the first 2 times) that was on the key fob they told me to replace the battery myself. The false advertising with insurance options was the last straw, this shafted us of 400 dollars to much spent on things included that never eventuated. We wont recommend or use this dodgy mob ever again. Avoid them and shop around.

Lasst die Finger oder besser gesagt die Buchung von dieser Firma. Leider schlechte Erfahrungen gemacht. Hat uns etwas den Urlaub vermiest…

Ich gebe 2 Sterne, weil der Urlaub nicht mist war. Alles was mit der campervermietung Wendekreisen zu tun hat allerdings schon. Finger weg, nie wieder.

We rented a campervan for 3 weeks through Wendekreisen - not until after we had made our booking and payment did we stumble upon these rather bad reviews. This of course made us a bit worried, but after dropping off the campervan I can honestly say that this has been a 5 star experience throughout - good customer support, pickup and drop off as well as on-the-road assistance. Would definitely recommend!

Wir haben eher schlechte Erfahrungen mit einem gemieteten Camper gemacht. Uns ist unterwegs an einem Samstag der Fensterheber kaputt gegangen, natürlich bei geöffnetem Fenster, und der technische Support hat uns auf Montag in einer entfernten Stadt vertröstet. Wir waren also auf uns selbst zurückgeworfen und 2 Tage ohne Fenster unterwegs. Wir mussten unsere Reiseroute ändern und konnten den Camper nicht unbeaufsichtigt lassen, denn unsere Sachen waren ja nicht geschützt. Außerdem fing es auch noch an zu regnen. Und fahren ohne Fenster ist auch nicht lustig. Alles in allem eine sehr unschöne Erfahrung. Und vom Vermieter haben wir original nichts dazu gehört. Weder eine Entschuldigung noch eine Teilerstattung der Kosten, was ich angemessen gefunden hätte. Einfach unverschämt. Nächstes Mal zahle ich lieber etwas mehr und gehe zu Maui.

Haben uns überreden lassen hier zu buchen. War ein Fehler. Wir haben für 3 Monate gebucht. Versprochene Abholung am Flughafen - Fehlanzeige, wir mussten uns ein Taxi nehmen. Die versprochene SIM Karte war physikalisch vorhanden, jedoch ohne Support nicht brauchbar (mussten in einen Vodafon Laden gehen für die Aktivierung).
Grosses Problem: Mitten beim Fahren stellte der Motor ab. Kein Bremskraftverstärker und Lenkhilfe mehr. Beim Anruf mussten wir erst mal hören, dass wir keinen Schaltwagen und Diesel fahren können (Machen wir aber seit 30 Jahren). Und wie super ihre Fahrzeuge gewartet werden. Erste Werkstatt hat uns empfohlen unbedingt das Auto zu tauschen. Antwort von Wendekreisen. Ich habe kein Fahrzeug, wenn es euch nicht passt, zahle ich euch das Geld aus, dann müsst ihr halt sehen wie ihr Neuseeland bereist. Zweiter Werkstattbesuch (ein ganzer Tag war futsch) Von da an war es deutlich besser, aber nicht gut. Angeblich war der Pluspol an der Batterie etwas locker. Lassen wir mal so stehen.
Wasserschlauch war gebrochen und zu kurz. Anwort Wendekreisen: Wasserschlauch mit 2 M Länge reicht überall in Neuseeland (ein Witz, wir waren froh einen neuen mit 5 m Länge gekauft zu haben). Fenster waren alle fixiert, da sie sonst problemlos von aussen hätten geöffnet werden können. Scheibenwischer war defekt. Kein Reinigungszubehör. Die Bettwäsche war dreckig (Blutflecken.) Wir mussten neue kaufen. Beifahrersitz konnte nicht verstellt werden (nicht vor und zurück). Tempomat hat nicht funktioniert. Wir haben unsere Womo "Aquarium" getauft. Wir hatten viel Regen, was sich auch im Womo niedergespiegelt hat. Am Morgen waren die Scheiben tropfnass und Schimmelbildung im ganzen Fahrzeug. Bei starkem Regen kam das Wasser durch den Fahrzeughimmel. Als wir nach 3 Monaten dann unsere Reisetaschen aus dem Staufach geholt haben, waren die auch komplett verschimmelt (unbrauchbar!). Wenigstens ist dann die Rückgabe schnell erfolgt (es sollten die neuen Mieter nichts von unseren Dramen mitbekommen).
Fazit: Wir eisen seit über 30 Jahren mit gemieteten Wohnmobilen durch die Welt, das 3. Mal in Neuseeland. Das Fahrzeug von Wendekreisen war mit Abstand das schlechteste Fahrzeug das wir je bekamen und betr. support - hier besteht noch jede Menge Luft nach oben. Können nur abraten von dieser Firma. Auch andere deutsche Reisende die mit Wendekreisen unterwegs waren haben von ähnlichen Problemen berichtet und bestätigten uns.

Wendekreisen cancelled our booking less than a month before we were due to travel(20 days ) We had spent so long researching companies and they pulled out saying the van had been involved in a crash. If we had pulled out we would have had to pay at that late stage but they did nothing except suggest another company. We were trekking in Bolivia so had very poor internet. We weren’t impressed with the alternative company so ended up with no van. VERY POOR SERVICE AND AVOID The reply from them took almost 2 years

Keine Reaktion auf Mängel - wir haben bereits bei der Abgabe des Campers eine Liste mit Mängeln genannt und später noch einmal eine Mail gesendet. Es kam keine Reaktion des Anbieters. Dazu zählte u.a. das eine Kochplatte nicht funktionierte, Lichtschalter abgebrochen waren, Schubladen nicht fixierbar, die ABS Leuchte regelmäßig aufleuchtete und das Fahrzeug nicht gut gepflegt war. Dazu fanden wir die Übergabe nach einem langen Flug nervig. Wenn ich vorab ein Fahrzeug buche und bezahle - und damit die Geschäftsbedingungen anerkenne - will ich nicht vor Ort noch viele Seiten Dokumente lesen und x Unterschriften geben müssen, bevor ich starten kann.

Poor management, unorganized company and useless branch manager Dieter hides in the office and doesn't take accountability for his failing company

Be warned

1. Staff made us wait 6 hours for a booking which had been pre organized 3 months in advance.

2. The coffee is disgusting, and is so weak it tastes like muddy water

3. Dieter the so called "branch manager" hides in this little back room and ignores customers that come through when issues arise, which was very disappointing.

4. Saftey issues with the 2 berth campervan where the roller drawer was faulty so it slammed out whilst driving and turning corners, and obstructed our rear view visibility, this meant we had no room for food and pantry items to be stored.

5. The speedometer was not illuminated whilst driving at night, which proved to be a health and safety issue, and should not have passed its CoF, or even be deemed to be road worthy by being issued a CoF.

6. The communication from the staff had been difficult and non responsive.

7. Silla and Arty do not know how to issue correct and accurate paperwork about the vehicle we had rented. We were issued with the wrong Registration number and personal details of a European renters bank and contractual details.

8. Calling the AKL branch to rectify this I was laughed at several times and hung up on, so I proceeded to call them 4 times, because the women on the front reception are incompetent, and or don't speak proper English.

9. They offered me the incorrect refund, because the women couldn't do maths.

Overall we would not recommend this outfit. We will be taking legal action for the faulty and potentially hazardous van you rented us, despite me requesting a road worthy van. We will be personally writing to Sascha Warenken and discussing our experience with this outfit who ruined our holiday from the very beginning. We work hard for our time off and to be subjected to laclustre service like this is appalling

We arrived in New Zealand on the 1st November and toured both of these beautiful pristine islands for 6 weeks leaving on the 13th December. We booked with Wendekreisen in 2019 they looked after us during covid with our booking until we were able to get over there. We would not hesitate to recommend this company to anyone the management and staff are very caring towards my husband and I.
Whilst travelling we had no problems with the motorhome, they looked after us with transfers back and forward to the airport. We shall return in 2024 fingers crossed for another Wendekreisen experience. Ann & Noel

Wir haben März 2020 einen Camper gebucht. Aufgrund von Corona und dem Einreisestopp und Lockdown in Neuseeland, konnten wir unsere Reise nicht antreten. Für unseren Flug und den gebuchten Ausflügen, haben wir das Geld schnell wieder bekommen. Nur Wendekreisen hält uns seit 2 1/2 Jahren hin. Erst sagten sie, dass sie durch die aktuelle Situation den Fall erst später bearbeiten können und jetzt haben sie aktuell angeblich keine finanziellen Mittel, um uns unser Geld zu erstatten. Wir wollten ein kleines einheimisches Unternehmen unterstützen, werden das nächste Mal aber dann doch lieber wieder über einen deutschen Anbieter buchen, bei dem man sein Geld auch zurück bekommt.

I'll be short: the only positive aspect is that we did not have any engine problem: with 520000 km the possibility was high. The vans are too old. We found we had a mouse the very first night of rental. Problems with the door rattling all the time when driving. We had to stop and repair. The sleeping surface on the back was uneven: we had to put the mattress of the upper bedroom. By doing so we lost the possibility of having a table for eating. I had to remove temporarily the sink in the shower box because very noisy while driving. The camping chairs are extremely old and uncomfortable. They are probably cheaper than the other renters but be aware why. We would not repeat the experience.

Very happy about my rental of the ldv v80! If you want to Freedom Camp this would be the van for you, if you want to stay in a park with everybody else and plug-in then go with a bigger camper van! We stayed on the south island in winter for 52 days in it! Then rented same model on the north island for another week. Everything worked great! The front wheel drive was very good in the slick conditions as the diesel engine is above it giving good traction.(unlike the oversized rear wheel drive sprinter vans of other companies) It was fairly good on diesel averaging about 9km per liter (22 mpg) water heats while you drive and if your quick you can get 4 showers out of the tank and still do your dishes. Water Stays hot overnight even in the winter! Running Propane Heater at night and propane stove cooking will last about 2 days per bottle and there are 2. There are free dump stations at most bp stations on south island and most parks will let you dump and fill water for $5_$10. I was very satisfied! It wasn't the biggest van but that made it nice so you could still find parking and manuver on nz's smaller roads.They were very kind an showed us all the features of the vehicle before we left and gave us a sheet to check off if anything was damaged before we left so we knew what we were liable for. Both locations were conveniently located near the airport and they came and returned us both times! looking forward to doing it again next year!! I

Horrible experience!

Very old vans and awful costumer service. We rented an spoiled van a and they didnt refund us. We demanded at least to speak with the manager and he didnt even show his face...

Stay away from this company!

We bought a used LDV camper from Wendekreisen & found them excellent to deal with. We are particular & nothing was too much of a problem for them.

Unlike RV Super Center these guys provide the service history of the vehicle & do any work you want done before purchase giving us peace of mind that we have bought a well maintained vehicle.

The build quality is superior to others we looked at too.

Great company to deal with, we are stoked!

Jon & Kellie

Here below our experience, we will let you have your own opinion after this review. We decided to write reviews on Internet several months after handling it back to make sure things settled down and waiting for more information in case any would come from Wanderkreisen. We booked a campervan immatriculation HNJ118 for 25 nights at the end of the high season april 2018 until begining of the low season early may.
- In case you don’t have any serious issues with the campervan, i would say there is not much to complain about the company. We had one extra sheet and one towel missing in our package when we left. They offered us to buy a towel right away and we go our money back afterwards.
- However, you have to know that the campervan we had is very old, more than 450,000 km (all their fleet is not that old apparently but check in advance to avoid bad surprises). Old means as well : we had to stop once to check the orange warning on the dash board at a garage, they said it was an electronic issue and fixed it. It came back on the next day and Wanderkreisen told us to drive without paying attention to it as it happens all the time, (it could have been something serious, we will never know). Their emergency line didn’t work during business hours and the people in charge of issues we tried to call didn’t answer as well. Old means : Under heavy rain, the water leak inside the doors and the van become very humide. They checked this internally afterwards and found nothing but i would be very curious to know how they reproduced more than 10 hours of heavy rains in a garage ? Nothing needed to be fixed according to them, so keep in mind it hapenned to us. Moreover, the curtain hooks made out of fabric inside were hand put with screws, make sure to take them off in case of heavy rains otherwise it might leak inside because the curtain’s hook is too close from the door and gets trapped inside the door . Last but not least, the battery gauge inside the van might not work properly and can’t be fully charged but don’t worry the battery should work fine still, at least that’s what we thought as we couldn’t know and there was no way to check.
Make sure to check the validity date of your gas bottle before leaving as ours expired during our trip and it took us at least 10 emails back and forth to have a solution and know what to do (internet access was crucial but there is no wifi in the van so it means several wifi stops during our trip). Those are just facts you have to be prepared to face.

- Now, let’s talk about the main issue we had. After a few days driving, some friends following us in a van as well told us that we were loosing some water going up on the road. We contacted Wandekreisen for assistance and were sent to another company RVonroad that is dealing with all the issues happenning to the camper on behalf of Wandekreisen. From then, the communication with Wandekreisen stopped and we could only deal with this other company. After several email exchanges i twas decided to go to a garage to have the van checked. They have a booklet on board which says that we can stop to any recommended garage. RvOnroad suggested one on our way, but as we couldn’t loose two days just to wait for an appointement in that one we mutually agreed to stop at another recommended one. For the record we were accused afterwards, not to have followed the recomendation because the first garage was « specialised in campervans », (not all of them are then). Great to know several weeks after we left NZ that we mutually agreed to go to a garage mentionned in their booklet « not as good » and this was our fault.
The garage spent the morning checking the van and found nothing in the van that could cause a leakeage (they said we just had to empty to greywater tank) and then issued a written report to Wandekreisen to say so. Wanderkreisen or Rvonroad notified us via our booking agency and for them the problem was solved. We knew the problem was not coming from the water tank. We decided to stay the whole afternoon to the garage, emptying the water tank, filling it up again, driving up to simulate the leakage and it works proving that we were right, this had nothing to do with the grey water tank being full. The garage participated with us during all the tests and completly agreed with us that the van was leaking water and there was nothing we could do about that. We even found, doing some testing with buckets inside the garage that the theoritical water tank capacity written on the booklet wasn’t matching the actual water we put inside the van. We did the tests twice with the garage to confirm that information. The garage reported everything back to RvOnroad/Wandekreisen and we got the confirmation that there was nothing they could do on the van right now, we should get going and empty the grey water tank every day to avoid leaking water (not being self contained). As we had not choice we agreed to do so, hoping for a gesture when we would return the van almost two weeks later as this will become very irritating to find a free dump station every day…

The story ended when we returned the van, and we received no proposal at all from the company. We lost one full day in the garage to prove all the malfunctions of the van and we had to pay for lunch outside. They told us they never received any calls or written reports from the garage for the afternoon spent. We never heard from RvOnroad since then despite all the emails asking why they didn’t confirmed the phone call from the garage confirming the issues, and we were shutted down by Wandekreisen saying that they would no longer reply to our emails as the garage never issued a report for the afternoon work. They blamed us for not following their instructions to go to the first garage while the second garage where we went was mutually agreed in front before taking the appointement. All the issues we faced and that the independant garage confirmed were double checked by Wandekreisen own team after we left the country and of course they found nothing...

To conclude, as long as the van is recent and you don’t have any serious issues, it’s like all the comments we have seen so far about the company, you can come back anytime. But keep in mind that if you are about to rent an old van, you can face a lot of issues and lose some days which won’t be compensated. You may need to have a local internet connection and cell phone if you don’t want to be charged extra by your service provider back home as you have to be ready to spend hours on the phone and sending emails, waiting sometimes for days for the appropriate reply. Most importantly make sure you get everything confirmed in writting because phone calls and promises are easily forgotten when money is a stake.

The only thing we regret is not to have read all the other comments matching ours before booking the van about the company, and we are glad to know that we are not the only people who had this kind of issues. Before booking, make sure your understand what you can face and maybe it would worth spending a little more to avoid people ignoring you and lying to you.

We had a wonderful time in our Wendekreisen camper. The staff were very friendly and the camper was clean and tidy.

We (family of 4) rented a 4 berth campervan for about 4 weeks.
Issues:
- We had baby cockroaches (or other bugs) in our van from day 1, which indicated a nest somewhere. We contacted technical assistance and just got a "buy a spray or a bug-bomb" reply (basically go-fix-yourself)
- Aircon not working while driving, service centres didn't have time to fix it
- Fly screen in roof top windows where not properly attached
- Grey water tank was blocked meaning we had to empty twice as often as filling the drinking water tank.
- Dinner table top came loose every two days
- Toilet door would open during driving obstructing the view to the back and made a banging noise when driving, even when going straight
- Dashboard warning light came on towards the end of the trip - called technical support and without even asking which light, just told us to keep driving

Upon our return we made aware of the issues we had along the way.
The woman at the office showed very little interest and was more busy talking on the phone with the technical assistance team trying to clarify if we had actually contacted the team along the way!?!
She spend more time on the phone than talking to us and kept walking in and out of the office.
At the end she was just interested in getting us to the airport.

We have written a review to Wendekreisen after our return - haven't heard a word.