Sat, May 9 at 10:00 PM I made 1 order. Then I checked my bank account & saw I was charged for 2 orders Sat, May 9 at 10:30 PM I called support & canceled both orders Sat, May 9 at 10:47 PM I got email... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Sat, May 9 at 10:00 PM I made 1 order. Then I checked my bank account & saw I was charged for 2 orders Sat, May 9 at 10:30 PM I called support & canceled both orders Sat, May 9 at 10:47 PM I got email... Zobacz więcej
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Same experience as most people here. Ordered 2 bottles and somehow wound up paying for 5 plus shipping protection of $5.99. Immediately emailed to cancel 3 and of course it was already "with the couri... Zobacz więcej
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The Customer Service was EXCELLENT!!! They answered within minutes of the initial email. The duplicate order was cancelled and refund initiated within an hour. They responded with a couple of follo... Zobacz więcej
Product didnt work at all. After emailing Customer service 4 times in one week, i had bad communication back and forth with 4 different agents. They do not back up their product and issued me $13.99 r... Zobacz więcej
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Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 20% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I wish I had looked at this before - I’m
Afraid I ordered 1 bottle then some how ended up ordering another 3 & the money was taken immediately from my account - over £130. I tried immediately to cancel it & was told my order had gone through immediately but not to worry as I could return the extra bottles received for a refund. How could I be so stupid but Wella is a well known name!! Is there anything I can do?????
I must be about the only person who bought one bottle of this product received just one bottle and had no problems with delivery, although it did take a few weeks to arrive. I'm not sure if its working, as all these treatments say it takes a long time. Maybe I bought from an Australian site??
I bought from wella nails the oil for the fungus of the nails from my feet and applied it twice daily and all i can say it is a complete waste of money' nothing has changed and there is no money back guarantee so i lost my money stay away and don't touch
NEVER BUY ANYTHING FROM THIS COMPANY .THEY ROBING CUSTOMERS AND MAKE EXCUSES THEY CAN'T REFUND THE MONEY. CHARLATANS..
NEVER BUY ANYTHING FROM THIS COMPANY. CHARLATANS AND ROBERS.
YOU TRY TO BUY ONE AND THEY UNDERHANDED TAKE MORE THAN IT COST. LOUSY EXCUSES TO NOT REFUND YOUR MONEY
BEWARE SCAMMERS!
Not a proper company just online criminals trying it on. My experience was the same as many others – more items appeared in the basket in the middle of the payment transaction than ordered, I was charged extra for some kind of insurance which I had not authorised and they charged for a second order without my consent on the back of the first payment. When I checked with Paypal I found that they had somehow joined me up to their subscription service and charged me for a third time! I realised it was a scam when they didn't send me any order confirmations or receipts by email. I emailed within the hour asking to cancel the order. They made out to be all friendly and helpful and said they would try to intercept it at their warehouse and after a few minutes, reported it was too late. Surprise, surprise! As if they had people working in their warehouse at 10 p.m. on a Friday evening! They agreed to refund the "insurance" and after several other emails, and communications with my bank and Paypal I was surprised that the rest of the money was refunded. It seems that Paypal had already rejected the first payment. Have nothing to do with this so called company which I believe may also be fraudulently using the name of a legit company on their bank account. If I could have awarded no stars or minus stars, I would have done.
Same experience I had as many who commented on trust pilot. You place
an order for one bottle and they automatically add couple more bottles without your consent, take the payment in seconds then instantly they send you an email informing you that you order has been dispatched just after minutes of submitting the order. It took me weeks to get my money back. Avoid
As soon as I placed my order I realised that the product would be sent to my previous address so I updated them immediately only to be told, sorry, your order has been despatched but you can return if you're not happy. I explained that I couldn't return if it was sent to the wrong address so they then said we've managed to update the address.... guess what? It arrived at my old address and I haven't been able to locate. Nightmare communication, when I went back to explain that delivery was incorrect I was told that my previously raised enquiry had been closed and to raise a new ticket! Beyond exasperating; I will fight this, but I query why they have customer services when it clearly isn't!!
I went to order 1 bottle and instantly had 5 already checked out. I asked to have the order altered within 5 minutes but was told it had already been dispatched!!! I had to instantly cancel my credit card and have spend the last month working towards a refund. Paypal refunded me half of the money and someone at the Wellanail site has agreed to refund me another amount. All in all a very annoying encounter. I have the product so we will see if it even works. Have used it for a week with no change.
I didn't even check out and it charged me. The website is confusing. I thought I was getting a discount on one bottle. It ended up adding a second to my order. I said heck no and swiped the browser from my phone. I then got a notification that I had purchased it for around 90$ usd. I said we'll it better be worth it. I've been applying it like it said for almost two months and I see no change. They should be jailed for their deceptive website. Absolute scam do not buy.
The product does not work. I followed the directions to the letter and saw no change. Also they do not honour the 30day money back guarantee which I tried to get. they only consider it if bottles are unopened so you cannot evaluate the product. After a lot of emails I had to accept 75%. Do not trust this company.
I could have died of old age by the time it arrived. 19 days and counting since ordering. Then I read that they are not reputable at all.
I too ordered and before I knew it they charged me for more doubling the cost. I emailed within 60 seconds and they said it was too late to change the oreder??? I insisted daily with emails, eventually they gave me back the over charge. I have used it as directed for 2 weeks now and can see no difference! My GP Sid it wasn’t possible to cure nail fungus externally you have to have tablets.
I didnt yet use it, just placed the order, and was chargeds for 4 while only ordered 1, Theives!!!
Nothing went wrong because I was completely warned off buying this bogus product from what is obviously a bogus company, by reading the reviews on Trustpilot!
At the time of writing, just TWELVE reviews, most gave one star, a few gave two.
AVOID LIKE THE PLAGUE!
Don't get roped in by this Company. I spent €80 and waited 3 weeks for my order to arrive. I tried it for 3 months on one big toe nail and all it did was make the nail shrivel up and just stay where it was all black and ugly.
SCAM COMPANY. As soon as I checked out, it suddenly added another item to my basket without me knowing plus some stupid shipping protection?! I emailed them within seconds asking to cancel the additional one and the shipping protection and they said it was ‘too late’ even though it was before the confirmation email had even gone out! I Sent literally about 50 emails to this company - every single reply was a completely unrelated reply. They clearly do not read emails. One of their replies said they’d refund the shipping protection which they haven’t - I followed this up and they now say as I’ve raised a dispute with PayPal they can’t. Honestly worst company I have ever dealt with AVOID AT ALL COSTS
This has to be the worst "company" ever!
Not even worthy of one star. Actually I would give them MINUS 5 if possible.
The website 'made' me order more treatment than the 2 bottles I originally wanted. Somehow I was forced into buying an extra 3 bottles when I went to pay.
Immediately, I tried to cancel the transactions, as there were two, and was told it was too late as the order was being processed. What a load of rubbish that was, as I never received the product until about 3 weeks later, and even then I only got two bottles and not the other 3. After about a week I emailed the company several times asking for the extra bottles that I had been 'forced' to buy. I even asked to get a refund for those extras....eventually after several more weeks of trying to contact them, I finally received the remaining bottles.
Since then I have been trying to ask where to return the unused bottles to and I keep getting the same non responsive emails over and over. This whole thing has been ongoing since early June 2025
When you order, you immediately get a confirmation email. And then . . . NOTHING. Email them and get an AI generated reply that solves nothing. They will take three weeks just to print a shipping label. That doesn't mean it will ship anytime soon. I canceled the order when they couldn't provide a valid tracking number. They canceled and issued a refund. Then after several weeks, a small package arrived in my mailbox and they recharged my credit card.
After all that, Wellanail DOESN'T WORK and isn't worth the money or the frustration.
Don't waste your time or money.
I ordered 2 bottles of a nail fungus product in July and paid $83 and I haven't received it. I reached outto the "company "and they said it was been sent from Europe krueashia.?? They are CRIMINALS and I pray they get stopped before they do major damage to people's account.
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