Wellanail Recenzje 67

Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Sat, May 9 at 10:00 PM I made 1 order. Then I checked my bank account & saw I was charged for 2 orders Sat, May 9 at 10:30 PM I called support & canceled both orders Sat, May 9 at 10:47 PM I got email... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Same experience as most people here. Ordered 2 bottles and somehow wound up paying for 5 plus shipping protection of $5.99. Immediately emailed to cancel 3 and of course it was already "with the couri... Zobacz więcej

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Oceniono na 5 z 5

The Customer Service was EXCELLENT!!! They answered within minutes of the initial email. The duplicate order was cancelled and refund initiated within an hour. They responded with a couple of follo... Zobacz więcej

Oceniono na 1 z 5

Product didnt work at all. After emailing Customer service 4 times in one week, i had bad communication back and forth with 4 different agents. They do not back up their product and issued me $13.99 r... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

67 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Brak historii zapraszania do wystawiania recenzji

Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I just want to return item…

I just want to return my unemployment I paid 95 or 100.00 for 2 small bottles and the reviews were not good

18 marca 2026
Opinia niezależna
Logo Wellanail

Odpowiedź od Wellanail

Hello Gina,

Thank you for your review.

All returns are processed in accordance with our return policy. We want to learn more what happened with your WellaNail. As we could not locate your order based on this review alone, we have sent you a separate request for further information.

Please make sure to check your email inbox for our message whenever you have a moment.

Let's keep in touch,
Tracy from WellaNail

Oceniono na 4 z 5

Cancel fungus treatment

I tried to cancel my order immediately to no avail only to later get a text that orders were usually processed w/i about an hour.

Was hung up on twice before a rep actually helped.

17 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Review Title: DECEPTIVE UPSCAMS AND HIDDEN SUBSCRIPTIONS! My Rating:negative 10

Total scam artists.
Be extremely careful with this company. My experience was a series of deceptive marketing tactics, hidden charges, and blatant lies from customer service.
• The "Sneaky" Upsell: I ordered two bottles, and was immediately redirected to a page offering three bottles for a "better price." It was framed to look like an upgrade; instead, they charged me for five bottles total AND “priority shipping” when I never agreed to it.
• Hidden Subscriptions: Check your PayPal/Bank statements! Under the name "Commerce Core," they signed me up for an unauthorized subscription without my consent. I only caught it because I checked my PayPal activity immediately and cancelled it.
• Dishonest Communication: When I tried to cancel the accidental order, support claimed that within just 15 minutes, it had already been packed and shipped. They only changed their tune after I filed formal claims with PayPal and my credit card company.
• The Contradiction: One representative (Victor) told me I couldn't get a refund until the items were delivered. Yet, exactly one minute later, another (Carol) emailed to say they had "intercepted" the order and issued a full refund.
They only gave me my $217.92 back because I involved my bank and PayPal and relentlessly emails and chats. This site relies on confusing layouts to overcharge you and then lies about shipping to prevent cancellations. Total scam—stay away!

I have also emailed my bank with screenshots of the messages from Victor and Carol so that the company cannot try to dispute the refund.

(In the spirit of transparency I used AI to write this because I was so angry and wasn’t making any sense. I had to compile all the different emails and messages into Gemini to help me make it sound like a cohesive review!!)

14 marca 2026
Opinia niezależna
Logo Wellanail

Odpowiedź od Wellanail

Hello Lisa,

Thank you for sharing your experience with us.

We want to clarify that we are a legitimate business. We ship real orders, and we have a clear return and refund policy in place,

An order is created only after checkout is completed and payment is confirmed. We offer one-time purchases as well as subscriptions. Any add-ons, including subscriptions, must be confirmed by the customer before the order is finalized. Additionally, our shipping system is partially automated to ensure that orders are dispatched as quickly as possible, which unfortunately means we are unable to intervene once an order has already been shipped.

After reviewing your communication with our support team, it appears that the matter has been resolved.

If you have any further questions or concerns, please don’t hesitate to reach out.

Kind regards,
Tracy from WellaNail

Oceniono na 1 z 5

The advertisement is very convincing

The advertisement is very convincing. However, this product does absolutely nothing. I tried it; as directions indicate; for about 3 weeks. Since there wasn't even a spec of improvement. Extremely disappointed. In my opinion, do not purchase this item. It's a waste of time and money.

20 stycznia 2026
Opinia niezależna
Logo Wellanail

Odpowiedź od Wellanail

Hello Jeanne,

We appreciate you taking the time to provide your feedback. Ensuring that our products align with expectations is important to us, and we take this type of concern seriously.

As we could not identify your order from the details shared, we have requested more information via email. Please review your inbox when you have a moment so we can proceed with reviewing your case.

Looking forward to your reply,
Tracy from WellaNail

Oceniono na 3 z 5

All-in-all it was a good experience

All-in-all it was a good experience. As I checked out to purchase the product I was a bit confused at the additional pages I was taken through. I thought that I purchase the same product twice. It would be nice if to get a confirmation of the completed order before the additional pages

8 marca 2026
Opinia niezależna
Logo Wellanail

Odpowiedź od Wellanail

Hello Ledelle,

Thank you for sharing your experience with us. We’re glad to hear that overall your experience was positive.

These are add-on options that we offer and are intended to highlight additional products and features that some customers find helpful. They are completely optional and can be skipped.

We appreciate your feedback and are continuously looking for ways to make the experience smoother and more enjoyable.

Best wishes,
Tracy from WellaNail

Oceniono na 1 z 5

Wellanail a disreputable company!

Even giving this company 1 star is too good. DO NOT ORDER ANYTHING FROM THIS COMPANY, IT IS A TOTAL RIP OFF. I ordered one bottle and was charged for two. Plus they charged me $5.99 for shipping protection, which I didn't request. Within moments after I order the product I received a confirmation email which charged me for two bottles and the shipping protection. i immediately called the company and spoke to some male and wanted to cancel and he told me the warehouse had already prepared the bottles for shipment. It was then that I realized I was dealing with a disreputable co. They charged me for two separate orders totaling about $80.00. I learned a valuable lesson, CHECK THE REVIEWS FIRST. Update. There customer service is as bad as the rest of the company. They want to give me a $20.00 discount and send back the products but I have to pay for shipping as stated in their terms and conditions. Oh, but wait, they charged me $5.99 for shipping protection. I give up, they win. I really hope that the old adage "what comes around, goes around" and maybe they'll get theirs someday. 3/16/26, to be fair, Wellanail just credited my account for $30.00 and $5.99. $30 was for the extra bottle they charged me for, the$5.99 was for the shipping protection cost I didn't approve. So, in the end, they charged me for only 1 bottle. I have not tried the product yet, so I can't recommend either way.

16 lutego 2026
Opinia niezależna
Logo Wellanail

Odpowiedź od Wellanail

Hi Johnny,

Thank you for taking the time to share your feedback. We are continually reviewing our processes to improve the overall customer experience.

Providing clear information throughout the purchasing process is a priority for our team. Our checkout system automatically calculates the final total based on the quantity selected and any optional features chosen before completing the purchase.

Your case has been escalated for further review, and a dedicated agent is now looking into the details to provide assistance.

Kind regards,
Tracy from WellaNail

Oceniono na 1 z 5

SPAM SPAM SPAM

SPAM SPAM SPAM

Dafür, wie immer, 1*

Keine Bestellung (das Zeug taugt wohl eh nix)

6 marca 2026
Opinia niezależna
Logo Wellanail

Odpowiedź od Wellanail

Hallo Thomas,

vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback mitzuteilen.

Es ist uns sehr wichtig, auf unserer Website und in unseren Marketingmaterialien klare und transparente Informationen bereitzustellen, damit Kunden fundierte Kaufentscheidungen treffen und verstehen können, wie sich das Produkt im praktischen Einsatz verhält.

Derzeit konnten wir keine Bestellung finden, die mit den in dieser Bewertung angegebenen Informationen übereinstimmt. Daher haben wir Sie um weitere Details gebeten, um Ihren Fall zu überprüfen.

Wenn Sie weitere Fragen oder Bedenken haben, wenden Sie sich bitte an support@wellanail.com.

Mit freundlichen Grüßen,
Tracy von WellaNail

Oceniono na 1 z 5

Wellanail transaction process isn't legit

At this point I can't review the product because I haven't received it yet. My complaint is the transaction process. I initially was ordering two bottles. The transaction was going through my payment app. As I was waiting for a summary of my transaction Wellnail offered a three bottle option that decreased the cost of each bottle by a couple of dollars. I thought the offer was an upgrade of the initial transaction. Instead it became a separate order. I never got a summary of the order to confirm what I was purchasing to give me the option to make any change to the order. Once I got the email of my order I replied to their email within two minutes of when I received their email to cancel the three bottle order. I got a reply back that a cancelation had to be done within an hour. Since I requested a cancelation within three minutes I thought they would cancel that one transaction. Instead within thirty minutes I got an email replay that the order had been processed and being shipped out. The email also stated I can send back the product within thirty days for a refund and they threw in an extended warranty. Reading some of the other reviews I believe that's a joke. I wish I had read reviews before making the purchase.

24 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Karin Pawlak

Kontakt mit der Firma ist nicht möglich,Tel Nr aus Litauen falsch,nur noch automatische Mails von einer ominösen Bank.
Ware mit falschen Mengen zu dreifachen Preis geliefert,da angeblich ein Abo abgeschlossen.
Das ist für mich ein Betrüger

15 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Leider muss man 1 Strrn geben

Leider muss man 1 Strrn geben.
Ich warte jetzt seit 2 Monaten auf die Lieferung. Das Geld in Höhe von 86,96 € wurde sofort abgebucht.
Habe mehrmals versucht, das Geld zurück zu erhalten. Aber ich wurde immer wieder vertröstet, dass die Lieferung in den nächsten Tagen kommt.

19 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Wasted Money

The product is not working, and the whole story seems to be a total fake. I have spent some serious money on the product and am now asking to get some money back because the product is not working. They have a money-back guarantee, but no reply anymore. Don't waste your money on this product.

1 października 2025
Opinia niezależna
Oceniono na 1 z 5

Bought product tried to cancel they…

Bought product tried to cancel they said it had already shipped give me an extended warranty by email to give the product a chance. Now time to return they said product returns has expired. Have tried contacting them bas customer service. The product doesnt even work. Will not advice anyone to buy or use them ever. It’s a scam

5 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

I’ve given 1 star because I can’t give…

I’ve given 1 star because I can’t give 0
Ordered this and when it arrived it was empty, just a bottle and dropper
I’ve been on with ‘Victor’ at customer service and although the product is clearly defective I have to pay to send it back or I have to accept £13.99 as a refund when I paid £55 for a tiny bottle of air!!
AVOID AVOID AVOID

2 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

SCAM-doubled the price,charged twice

The website said $55 for a bottle, even once we chose & went to Cart. The moment we typed in and acknowledged our credit card, the price changed to $97 AND they then charged us TWICE. We rung to cancel & they said it was too late as it's ready to be sent, in 10 minutes! It just arrived today, one little bottle, with no address or means to return it! Even their website says you can change your mind within 24hrs....SCAM

24 stycznia 2026
Opinia niezależna

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