Communication was horrible! The process was started in June and the “almost” correct product was not finished and received until late September. Can’t even count the number of emails that went b... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The company is very responsive to any issues & responds quickly . The issues were mine and not any fault of Welham’s , being older & not computer savy, but they responded & made sure I was able to nav... Zobacz więcej
Reakcja na opinię
It’s just perfect and you create photos that not even ai could do. you managed to get my dad and his deceased sister and mum all stood next to eachother when they have never had a photo stood next t... Zobacz więcej
Reakcja na opinię
My mother loved the "painting" of her childhood home that her parents built back in the 1950s. Her parents are both deceased, and the photo of the entire family together was the perfect gift. She coul... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Rękodzieła
- również w kategorii:
- Malarz
- Sklep malarski
- Studio artystyczne
- Studio malarskie
- Wywoływanie zdjęć
O Welham & Co
Napisane przez firmę
Unique, custom portraits. See your artwork before you pay! Simply upload your photos and let our artists do the rest - edits included. We only ship when you're 100% satisfied.
Dane kontaktowe
NY 10001, 1178 Broadway, 3rd Floor #3020 New York, Stany Zjednoczone
- support@welhamandco.com
- welhamandco.com
4,0
Dobra
1 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Happy with the turn out.
This was nice picture. Was made for my husband and he was very happy. Thank you
19 stycznia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Thank you for your kind words!
We are delighted to hear that you and your husband are happy with the picture. Your satisfaction is our top priority, and it means a lot to us that you took the time to share your positive experience.
We hope you have a lovely day ahead!
Anna @ Welham and Co
The artist did an amazing job it was in…
The artist did an amazing job it was in great detail
14 stycznia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Elizabeth,
Thank you so much for your kind words!
We're thrilled to hear that you're happy with the level of detail in your artwork. Our artists put a lot of care and effort into each piece, and it’s wonderful to know that it made such a positive impact.
We truly appreciate your feedback and look forward to working with you again in the future!
Steph @ Welham & Co
They ignore you
They ignore you oh and send you other people's messages. Terrible communication late witb sending out product
3 stycznia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Maria,
Thank you so much for sharing your feedback, and I’m truly sorry to hear that you felt ignored—that’s never our intention. We’ve been in communication with you throughout the process, and we always aim to keep our customers informed and supported.
To clarify, we did ship your order in time, and it was dispatched shortly after your artwork was approved on December 24. Shipping to the U.S. typically takes 5–8 business days, as noted on our website, and your order was delivered on January 6, which falls within that window.
We deeply value your feedback and are here to assist with any further questions or concerns. Please don’t hesitate to reach out.
Steph @ Welham & Co
Nice end product but terrible process
Nice end product, at least 2 of 3 BUT a terrible and very painful process
16 stycznia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Bob,
Thank you for your feedback, and we’re glad to hear you’re happy with your custom portrait!
We truly apologize for the frustration you experienced during the process—it’s never our intention to make things difficult for our customers. We appreciate your input and will work to improve our process to make the experience smoother for everyone.
If there’s anything specific you’d like to share about how we can improve, we’d love to hear from you.
Steph @ Welham & Co
Multiple broken promises. Use anyone else.
Update -I was asked to remove this and while I did beg a refund it was after being ignored for over a week after I was told I would get the refund. I posted this review in the hopes it would be taken seriously. I paid extra for the delivery and I also got the first picture. I immediately called and said I wrote all over this that I need it to look like a painting not a print. When they finally did arrive he assumed I made it at Walgreens and just had the picture canvased. I was asked what style I liked upon ordering and in every case I said MUST look like a painting. I was also told this would be expedited so I got it on time for Christmas. I have the email that indicated this. Accountability is all I needed. I paid a lot of money got a product I didn’t get. When I approved the picture it seemed that I was approving the picture itself. I thought after I approved it it would be then made to look like a painting. Why would I pay for a picture to be canvased when I can do that for 1/3 of the price where I work. At the end of the day it was not a painting it was a duplicate portrait with some clothing changed
Update! After posting this review three days ago, I finally got an email back and the refund for one of the portraits. Even tho I was very clear and added additional detail emphasizing I do not want a canvas I can make myself at a local drug store for $40, I wanted these pieces to very much look like a painting and NOT a photo I made a canvas out if. They even give you examples of the types of paintings so you can select the style you like best. Every.single.one said MUST look like painting not a photo both pieces look like photo canvases from a retail chain pharmacy. I was offered 10% of the cost refunded to me. I even paid extra to have it here by Christmas and that was not offered. Worst and most stressful experience ever. I’m going to attach the prints since the company doesn’t think it looks like the photo rather than a painting look.
If I could rate this company in the negative i absolutely would. I did a lot of research and came across Welham. I looked at the website and decided to order 2 prints. The first one I received looked like something I could have made for 1/5 of the price, I was devastated since this was not only a Christmas gift but also a second one that was a birthday gift. I was told the portrait would be redone and overnighted to me to make it in time for Christmas, or a full refund. Unfortunately I opted for the redo. The second portrait was approved according to a confirmation email but was never actually started. I had to reapprove to the portrait again, and was told it would still arrive on time. I emailed probably 20 times leading up to Christmas. Finally received one of the photos in January 3rd and lo and behold the second never showed up. I was promised a full refund and still have not received the refund. I told them to cancel the order they NEVER shipped. It was sad not having a gift that was well prepared to give to someone at Christmas. I think I’m out my $200 as the last three mails I sent as of yesterday have gone ignored.
19 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Jess,
Thank you for reaching out and sharing your experience with us. I deeply apologize for the frustration and disappointment this situation has caused. We understand how important both the timing and quality of the gifts were, and we regret that we didn’t meet your expectations.
I’d like to clarify that your order was placed outside of our holiday order deadlines, which is why we communicated that we couldn't guarantee timely shipping due to the high volume during that period. While we do our best to fulfill all orders, we are unable to offer overnight shipping as an option.
After you approved the proof, the portrait was fulfilled and shipped to your address. Typically, once a proof is approved, the order is considered final, and we cannot process a refund or replacement. However, we chose to offer a replacement, and eventually a refund, as a gesture of goodwill despite this not being our standard policy.
I'm happy to inform you that your refund has been processed, and though it can take a few days to reflect in your account, we appreciate your patience. If you have any further concerns or need assistance, please don’t hesitate to reach out. We value your feedback and are always looking to improve our service.
Thank you again for your patience and for giving us the opportunity to address this.
Anna @ Welham and Co
They were quick to respond to requested…
They were quick to respond to requested changes and my husband lived the finished portrait
28 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Jamie,
Thank you for taking the time to share your experience! We’re delighted to hear that your husband loved the finished portrait. It’s always our goal to create something truly special. We're also glad we could respond quickly to your requested changes and ensure everything was just right.
We look forward to working with you again to create more meaningful pieces in the future!
Samantha @ Welham & Co.
It was a beautiful portrait and the…
It was a beautiful portrait and the best gift for my husband
7 stycznia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Michelle,
Thank you for your kind words! We’re so pleased to hear that the portrait made such a special gift for your husband. Knowing it brought joy to your family means the world to us.
We’d love to help you create more meaningful pieces in the future!
Samantha @ Welham & Co.
Fast delivery and such quality work!
28 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Gracelynn,
Thank you for your wonderful feedback! We’re so glad to hear you were happy with the fast delivery and quality of the artwork.
We look forward to helping you create more special pieces in the future!
Samantha @ Welham & Co.
Constant back and forth
Constant back and forth. Had to resend photos, follow up multiple times to get proofs, and kept being told I’d get a response by end of day and took weeks. Missed event gift was for and only offered me free shipping after such awful service. Probably had to follow up 20+ times. Wouldn’t recommend
9 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Milli,
Thank you for sharing your feedback with us.
We're really sorry for the frustration you experienced with the delays and constant back-and-forth. We completely understand how disappointing it must have been to miss the event, and we truly regret that we didn’t meet your expectations this time.
Rest assured we’re taking your feedback seriously and working to improve our processes to ensure a smoother experience for future customers.
Thank you again for your understanding, and we genuinely appreciate you bringing this to our attention.
Steph @ Welham & Co
My mother was happy with the picture
My mother was happy with the picture. It looked more digital than oil painting, which I chose. I'm not sure if I want to order again. Still thinking about it.
28 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Princess,
Thank you for taking the time to share your thoughts. I’m glad to hear that your mother was happy with the picture—that’s always wonderful to know!
I appreciate your feedback regarding the appearance of the artwork. While our process is designed to capture the essence of traditional oil painting, we understand that individual preferences can vary. If you decide to order again in the future, we’d be happy to work closely with you to ensure the artwork aligns perfectly with your expectations.
If there’s anything else we can do to assist or improve your experience, please don’t hesitate to let us know.
Stephanie @ Welham & Co.
Buyer beware
I placed my order in early Decemb. Paid extra for my prints to be prioritized in the queue. The wording underneath the pictures were not correct. Could have been a two minute phone call but it took three weeks of back-and-forth email through their extremely clunky app to finally get it right and the pictures were missed for Christmas terrible way to do business
6 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Joseph,
Thank you for sharing your feedback. I’m sorry to hear about the issues you experienced with your order and the delays in communication. We truly appreciate your patience and value your input as we work to improve our processes.
As a small step, we’ve refunded the "Skip the Queue" add-on from your order. If there’s anything else we can do to assist, please don’t hesitate to reach out.
Samantha @ Welham & Co.
trustworthy Supplier
You have continually tried so hard to find solutions to my issues and I have appreciated those efforts very much
With regards Kerry
3 stycznia 2025
Opinia niezależna
Odpowiedź od Welham & Co
Hi Kerry,
Thank you for your kind review and for recognizing our efforts to resolve your concerns. We truly value your trust and appreciate the opportunity to make things right.
If there’s ever anything more we can do for you, please don’t hesitate to reach out. We’re here to help!
Samantha @ Welham & Co.
Posters are amazing
Posters are amazing! Although the timeframe from order to received took longer than stated.
27 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Justine,
Thank you for your kind words about the posters! We’re thrilled to hear you love them.
I’m sorry to hear that the timeframe was longer than expected, and I appreciate your patience throughout the process. We’re always working to improve and deliver a smoother experience for our customers.
We hope the posters were worth the wait, and we’d love to create something special for you again in the future!
Samantha @ Welham & Co.
Did not receive my order
Did not receive my order, received someone else’s. Tried calling the office number listed online, could not get through. Sent an email wanting to sort out and have not heard back. Very upset, very disappointed.
30 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Carrie,
Thank you for reaching out, and I’m truly sorry to hear about the mix-up with your order and the delay in our response. This is not the experience we strive to provide, and I deeply apologize for the inconvenience caused.
We’d love the opportunity to make this right for you. Could you please send us an email at support@welhamandco.com with your order details? Once we have this information, we’ll ensure the issue is resolved promptly.
Regarding the phone number, I apologize for any confusion. While we currently don’t offer phone support, our team is always available via email, and we are here to assist with any concerns you have.
Thank you for your patience, and I look forward to sorting this out for you.
Samantha @ Welham & Co.
I recently lost my wife and researched…
I recently lost my wife and researched the best way to get a portrait done that could be proudly displayed in her memory. Choosing this company to do so was a mistake, I spent weeks of multiple email chains with a litany of confusing results. The last email promised an update in 24 hours, that was a few days ago now, I know there are holidays in there but, no excuse at this point. Time for me to move on and try elsewhere....
Decided to pop in here for a followup. Finally received a proof which I approved and after more emails and a second proof which I approved again I finally received the final, which was totally different from the proof and the text can not be read on the bottom. Unbelievable how these companies survive, it baffles me. Moving along now…
30 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi John,
I am deeply sorry to hear about the loss of your wife and the difficulties you've encountered with our service during such a challenging time. Your experience is not reflective of the standards we strive to uphold at Welham & Co, and I sincerely apologize for the frustration and disappointment this has caused you.
We want to ensure that you are completely satisfied with your portrait. Please contact us at support@welhamandco.com and attach a photo of the final product you received. We will work diligently to address the issues and make things right for you.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
Anna @ Welham and Co
I absolutely love the picture
I absolutely love the picture, I was so happy with it. I am looking at doing another picture soon.
31 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Allison,
Thank you so much for sharing your feedback! We’re thrilled to hear that you absolutely loved the picture—it means a lot to us to know it brought you so much happiness.
We’d be delighted to assist you with another picture whenever you’re ready! Feel free to reach out whenever you're ready to start your next project.
Thank you again for choosing Welham & Co., and we look forward to working with you again soon!
Stephanie @ Welham & Co.
They are the BEST!
My mother in law absolutely LOVED her painting of her husbands kids and parents that recently passed away! Thank you guys sooo much!
30 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Morgan,
Thank you for your kind words and for sharing your experience with us! We’re so happy to hear that your mother-in-law loved the painting—it’s truly special to know that it brought her joy and honored the memory of her loved ones.
It means so much to us to be part of creating such meaningful gifts. Thank you for trusting us with this project, and if there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Stephanie @ Welham & Co.
This was my first time using them and I…
This was my first time using them and I was very pleased with the portrait that I received. I had a portrait done of friends of ours with their grandson and late son. Our friends cried when they saw it and absolutely loved it.
28 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Yvonne,
Thank you so much for sharing your heartfelt experience with us! We’re honored to have been a part of creating such a meaningful portrait for your friends. Knowing that it brought them such joy and emotion truly means the world to us.
It’s wonderful to hear that your first experience with us was a positive one, and we’re grateful for the trust you placed in our team. If there’s anything we can assist you with in the future, please don’t hesitate to reach out—we’d be delighted to help.
Thank you again for your kind words.
Stephanie @ Welham & Co.
TOO MANY TEXT MESSAGES
TOO MANY TEXT MESSAGES. TOO CONFUSING. IT IS 7 DAYS AFTER MY PORTRAIT WAS SUPPOSED TO ARRIVE AND THERE IS NO WORD. IT HASNT EVEN BEEN SHIPPED YET!
29 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Debra,
We sincerely apologize for the confusion caused by the multiple messages and for the delay in your portrait's delivery. We understand how frustrating this situation must be and appreciate you bringing it to our attention.
If you have further questions or need assistance with your order, please don’t hesitate to email us at support@welhamandco.com. We’re here to help and will do everything we can to resolve this matter promptly.
Thank you for your patience, and we look forward to assisting you.
Stephanie @ Welham & Co.
don't use this company customer service…
don't use this company customer service is horrible and don't listen when you tell them what you want we started 11/30 and 10 proofs later and still not even close go through etsy
28 grudnia 2024
Opinia niezależna
Odpowiedź od Welham & Co
Hi Ashley,
Thank you for sharing your feedback. We’re sorry to hear that we didn’t meet your expectations with the proofs. We always strive to provide a smooth and satisfying experience, and we understand how disappointing this must have been for you.
As requested, your order #32317 has been canceled. We did our best to accommodate your changes, but we understand it wasn’t the right fit this time.
Thank you again for giving us the opportunity to assist, and we’ll continue to improve our process moving forward.
Samantha @ Welham & Co.
Doświadczenie Trustpilot
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