Welham & Co Recenzje 

Odpowiedź od Welham & Co

3 sty 2025

Hi Nicole,

Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating this situation must be, especially as this was a gift for your best friend.

Upon reviewing your order #31654, we discovered that it was unfortunately lost in transit. We sincerely apologize for this inconvenience and have already sent you an email to confirm your address so we can promptly reship the portrait to you.

Please check your inbox and respond at your earliest convenience, so we can get this resolved for you.

We genuinely appreciate your patience and understanding, and we’re committed to making things right for you.

Samantha @ Welham & Co.

Odpowiedź od Welham & Co

3 sty 2025

Hi Connie,

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you found the process simple and that our artists were able to bring your vision to life seamlessly. It’s also great to know that your questions were answered promptly and that the portrait was well received!

We’re sorry to hear about the flu affecting your plans and hope everyone is feeling better now. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’d love to help with your next project.

Thank you again for your kind words and for choosing Welham & Co.

Stephanie @ Welham & Co.

Odpowiedź od Welham & Co

3 sty 2025

Hi Jessica,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our container service amazing and that we were able to resolve any issues effectively. It’s incredibly rewarding to know that your product turned out amazing—we take great pride in making that happen for our customers.

Your kind words motivate us to continue providing exceptional service, and we truly appreciate you taking the time to share your experience with us.

If there’s anything else we can assist you with, or if you have any future projects in mind, please don’t hesitate to reach out.

Stephanie @ Welham and Co.

Odpowiedź od Welham & Co

3 sty 2025

Hi Ben,

Thank you for reaching out and sharing your concerns regarding your order. I’m truly sorry to hear about your dissatisfaction and the frustration this experience has caused. Please know that we take your feedback seriously and aim to address your concerns as thoroughly as possible.

After reviewing your order details, I noticed that it was placed on December 3rd, which is after our Holiday Order Deadline as outlined in our Shipping Policy (https://welhamandco.com/policies/shipping-policy). This policy specifies that we cannot guarantee Christmas delivery for orders placed after this date. Additionally, as our products are highly customized, we are unable to offer refunds once production has begun.

I understand that this may not be the resolution you were hoping for, and I sincerely apologize for any miscommunication or inconvenience caused during the proofing process. While the order has now been delivered, we want to ensure that you’re happy with the final product. If there’s anything we can do to improve your experience or resolve any outstanding concerns, please let us know.

We value your business and are committed to learning from this experience to better serve our customers in the future.

Stephanie @ Welham and Co.

Odpowiedź od Welham & Co

2 sty 2025

Hi Aimee,

Thank you for bringing this to our attention, and we sincerely apologize for the error on your artwork. We understand how important this piece is to you and are committed to making it right.

I’ve sent you a separate email regarding your order (30394) to address this issue and provide a resolution. Please check your inbox and respond at your earliest convenience so we can promptly assist you.

Samantha @ Welham & Co.

Odpowiedź od Welham & Co

2 sty 2025

Hi Zachary,

Thank you for taking the time to share your experience! We’re thrilled to hear you loved the artwork and appreciate your kind words about its quality.

We sincerely apologize for the delay in getting your proof. While our standard timeline is 1 to 3 days, we regret that we fell short in your case. We’re actively working on improving our communication and processes to avoid delays like this in the future.

Your patience and understanding mean so much to us, and we’re so glad that despite the delays, you’re happy with the final result. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Samantha @ Welham & Co.

Odpowiedź od Welham & Co

2 sty 2025

Hi Olivia,

Thank you for sharing your experience! We’re so glad we could help make this gift perfect for you. We understand how important the details are, especially for something so personal, and we’re thrilled to hear that the corrected artwork meant so much to you.

Your gratitude truly inspires us, and we’re always here to ensure your gifts are as special as the memories they represent. If there’s anything you ever need in the future, we’d be delighted to assist.

Samantha @ Welham & Co.

Odpowiedź od Welham & Co

23 gru 2024

Hello Hannah,

Thank you for reaching out to us. I'm truly sorry to hear about your recent experience with our customer service.

To assist you better, could you please provide us with your order number and any additional details? You can send this information to support@welhamandco.com. We are committed to resolving this issue promptly.

Luke @ Welham & Co

Odpowiedź od Welham & Co

23 gru 2024

Hello Allie,

Thank you for reaching out and sharing your concerns with us. I’m truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be, especially during the holiday season.

To assist you better, could you please provide your order number by sending it to support@welhamandco.com?

Unfortunately, we couldn't locate any orders under your name in our system. Once we have this information, we can look into the matter promptly and ensure your picture gets to you as soon as possible.

Thank you for your patience and understanding.

Odpowiedź od Welham & Co

23 gru 2024

Hello Teila,

Thank you for reaching out and sharing your concerns.

I apologize for the confusion regarding your order. You have approved the artwork, and as per our policy, we require payment when the proof is approved before we can ship your canvas.

It seems that there was an issue with your payment method being declined.

We have also sent an invoice so you can use another payment method. Once we receive the payment, we can proceed with shipping your order.

We appreciate your patience and understanding. Please let us know once you've completed the payment for your order, and we can proceed to ship your portrait.

Luke @ Welham & Co

Odpowiedź od Welham & Co

27 gru 2024

Hi Aaron,

Thank you for sharing your experience! We’re so happy to hear that everything arrived in perfect condition and even earlier than expected. Timing is everything, and we’re glad we could make it just right for you.

Your continued support means the world to us, and we’re so glad we could deliver exactly what you needed. We look forward to serving you again in the future!

Samantha @ Welham & Co.

Odpowiedź od Welham & Co

23 gru 2024

Hi Mary,

Thank you so much for reaching out and sharing your wonderful feedback with us. We're thrilled to hear that you are pleased with your framed picture and that it turned out beautifully.

Your recommendation means a lot to us. Wishing you happy holidays and all the best!

Stephanie @ Welham and Co.

Odpowiedź od Welham & Co

21 gru 2024

Hi Ben,

Thank you for taking the time to share your feedback. We're genuinely sorry to hear about your disappointing experience with our service and the frustrations you faced during the proofing process.

It’s always our goal to ensure our customers are delighted with both the process and the final product, and it’s clear we fell short in your case. I sincerely apologize for the lack of attention to your requested changes and for any inconvenience caused by the delays in getting the proofs exactly as you wanted.

We completely understand how important it is for gifts—especially during the holiday season—to be perfect. Please know that your feedback has been taken seriously, and I will be personally reviewing this with our design and customer service teams to ensure we improve.

We would like the opportunity to make this right for you. Could you please reach out to us directly at support@welhamandco.com with your order details? We’d be happy to discuss a resolution.

Thank you for bringing this to our attention, and we hope to have the chance to restore your trust in us.

Stephanie @ Welham and Co.

Odpowiedź od Welham & Co

20 gru 2024

Hi Latonya,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you loved your family’s portrait and that our support team was able to assist you promptly.

Your kind words mean the world to us, and we’re so glad we could help capture such special memories for you. We can’t wait to create more cherished masterpieces for you in the future!

Samantha @ Welham & Co

Odpowiedź od Welham & Co

Zaktualizowano 17 lut 2025

Hi Verity,

Thank you for sharing your feedback. We sincerely apologize for any frustration caused. We understand your concerns about the delay, especially during the busy holiday season back in December.

After reviewing the details, we can confirm that your order was worked on and delivered before Christmas, and updates were sent regarding the tracking information. We truly regret that communication fell short during this time.

We always aim to provide clear and timely updates, and we’re sorry that we didn’t meet your expectations. If you still have any questions or concerns, please feel free to reach out directly. We appreciate your understanding.

Anna @ Welham and Co

Odpowiedź od Welham & Co

18 gru 2024

Hello Gail,

I sincerely apologize for the delay and the lack of communication regarding your order #31652.

I understand how frustrating and disappointing this situation must be, especially given the significance of your purchase.

There was an error with the tracking number being missing from your order.

This has now been added, and you can expect your delivery by December 18.

Please rest assured that we are a legitimate company and take our customer complaints seriously. We want to make sure you receive your portrait in time for Christmas.

We totally understand that we fell short in our communication. However, we hope you consider updating your review once you receive your portrait!

Thank you for your patience and understanding.

Luke @ Welham & Co

Odpowiedź od Welham & Co

18 gru 2024

Hi Blain,

Thank you for sharing your experience. I’m truly sorry to hear that things didn’t go as expected with your order and that you’ve felt unheard during this process. That’s certainly not the experience we want for our customers, and I can only imagine how frustrating this must have been for you.

At Welham & Co., we take pride in creating custom portraits and working closely with our customers to bring their vision to life. I regret that we seem to have fallen short in meeting your expectations this time. While we do offer unlimited revisions and aim to address all requests, it’s clear we could have done better in communicating and resolving your concerns.

If you’re open to it, I’d love the chance to personally review your order and work toward a resolution that feels right to you. Please share your order number or reach out to me directly at support@welhamandco.com, and I’ll ensure your case gets the attention it deserves.

Thank you for bringing this to our attention, and again, I’m sorry for the frustration this has caused. We truly value your feedback and hope to make this right.

Stephanie @ Welham and Co.

Odpowiedź od Welham & Co

20 gru 2024

Hi Dana,

Thank you for bringing this to our attention. I’m truly sorry for the frustration and lack of updates, it’s not the experience we want for our customers.

We want to make things right for you. Unfortunately, I couldn’t locate your order details with the information provided here. Could you please email us at support@welhamandco.com with your order number or the email address you used when placing the order? Once we have this, we’ll ensure your case is prioritized, and you receive the proof as quickly as possible.

We truly appreciate your patience and understanding, and we’ll get this sorted out for you right away.

Looking forward to hearing from you!

Samantha @ Welham & Co

Odpowiedź od Welham & Co

17 gru 2024

Hi Dot,

Thank you for your feedback. We’re truly sorry to hear about the issue with your order, especially the transparency in the tree trunk. We understand how important this gift is and how frustrating this must be.

We’ve sent you a separate email to help resolve this concern. Please reply to that email, and we’ll work quickly to fix the issue and make sure you’re satisfied.

We apologize for the delays and lack of communication, and we’re committed to making this right.

Thank you for your patience, and we look forward to your response.

Sincerely,
 
Samantha @ Welham & Co

Odpowiedź od Welham & Co

12 gru 2024

Hi Marwa,

Thank you so much for your amazing review! We are absolutely delighted to hear that you loved the painting.

We pour so much care into every piece we create, and it’s incredibly rewarding to hear that our effort has made you so happy. Your support truly means the world to us, and we’d be thrilled to create more artwork for you in the future.

If there's anything else we can assist with, please don’t hesitate to reach out.

Sincerely,
 
Samantha @ Welham & Co