These people are scammers. They do not present the option for a hard cover until after you pay for the softcover, which immediately flagged my bank since it was an extra charge from a second website.... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Liked the topics for new parents and that the book is personalized for the baby and parents. My suggestion for someone purchasing this as a gift to the baby and parents. Not to make them pay for a sub... Zobacz więcej
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I had a great experience buying the baby book and it got all the way to Chile in great shape and made a great gift. However I was charged for a subscription which I didn't want to continue and emailed... Zobacz więcej
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I almost closed out the order because of all the ads for additional offers. I like things up front & to the point. If you had theses ads up front I may have purchased additional items. I also didn’t l... Zobacz więcej
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Informacje dotyczące firmy
O Welcome Baby
Napisane przez firmę
The first personalized baby book for your memories & milestones.
One-of-a-kind book.
What makes it unique?- Personalized with your baby’s name, your names on the cover, and a custom dedication page
- Beautiful colors, illustrations, and space for pictures to capture what matters most
- Journaling pages to record memories, milestones, and everyday moments
- Growth and development trackers tailored to your baby’s age and stage
- Engaging activities, games, and bonding tips to strengthen the parent-baby connection
- Practical parenting guidance personalized to your family’s needs
Dane kontaktowe
Stany Zjednoczone
- hello@welcome.baby
- welcome.baby
4,0
Dobra
572 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The book has a lot of choices that you…
The book has a lot of choices that you can make about the baby. There are so many cute pages for the parents to fill out.
23 czerwca 2026
Odpowiedź od Welcome Baby
Dear Jane Rasband Landon,
It's wonderful to hear you're enjoying the many choices and adorable pages for personalization in your book. We love knowing parents have so much to fill out and cherish. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Odpowiedź od Welcome Baby
Dear hellieluv,
What a joy to hear you found our process so easy and quick! We're excited for you to see the results and hope it brings much happiness. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Unauthorized subscription
Hi,
I bought the book for my baby records and it I was wrongly subscribed for the services which I never asked for as I did not even use it once. I might have logged in to check it but never used it. When I checked my PayPal account there was a recurring charge. Not happy with that and would not recommend their services. Even when they advertised it showed as a hard book cover but the book received was not hard book. Tried contacting them but to no avail. Sad service and bad product advertising. Not happy.
22 marca 2026
Opinia niezależna
Odpowiedź od Welcome Baby
Dear Kenneth Victor,
We understand your concern regarding the matters you've raised. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please email us at help@welcome.baby with your account email and order number so we can look into your specific situation.
Sincerely,
Welcome Baby Team
Very nice!!
18 czerwca 2026
Odpowiedź od Welcome Baby
Dear eeebershoff,
It's wonderful to hear you've had such a positive experience! We're delighted our service is proving helpful for you. Please know we're always at help@welcome.baby if you ever need anything as you continue your journey.
Sincerely,
Welcome Baby Team
Everything ok
18 czerwca 2026
Odpowiedź od Welcome Baby
Dear medicocarolinacarvajal,
We're so pleased to know everything is going well for you! We wish you all the best as you continue your journey. Please know we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Good and easy
17 czerwca 2026
Odpowiedź od Welcome Baby
Dear tvanho,
It's wonderful to hear your experience was so positive and straightforward. We're delighted you found our resources simple to use on your journey. Please know we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
I’m giving this 1 star only because I…
I’m giving this 1 star only because I can’t give zero.
I purchased the book more than a month ago.
When I first saw the offer, it stated that the book cost around €60, which is why I decided to buy it. However, during the checkout process, additional items kept being added. I was unable to complete the purchase unless I included them, so I did, without realizing—because it was not clearly explained—that I was subscribing to an app that I have never used, as my baby has not even been born yet.
On top of that, more than a month later, I still do not have the book. I contacted customer service, but they only provided a generic response, telling me to contact the postal service myself to find out where it was.
I managed to find the tracking number, but in order to see where the book was located, I had to download yet another paid application to access the collection address. I then contacted customer service again for help. Eventually, they were able to see internally that the book had been lost and that they would need to produce and send a new copy.
A few days later, I noticed a charge of €28.99 on my account from the company. When I asked what it was for, I was told it was for the app subscription. I have never used the app, as my baby has not been born yet and I have not even received the book.
I contacted customer service requesting a refund for this charge. After speaking with four different agents, I was not given a refund, nor an apology, nor any solution that left me satisfied.
In summary, I have paid €120 for nothing. By the time I am supposedly due to receive the book, my baby will already have been born, and as you can imagine, I will no longer have the time to fill it out during pregnancy as I had originally hoped
17 czerwca 2026
Opinia niezależna
Odpowiedź od Welcome Baby
Dear Camila,
We understand your concern about everything noted. We'd like to kindly remind that the relevant terms for your purchase were outlined and agreed to at the time. Please reach out to us at help@welcome.baby with your account email and order number so we can look into your specific case.
Sincerely,
Welcome Baby Team
It's a scam
It's a scam. They put you a hidden monthly payment for an app you didn't request and they don't correct it.
14 czerwca 2026
Opinia niezależna
Odpowiedź od Welcome Baby
Dear Ma Teresa Rodrigues,
Thank you, we understand your concern about the situation you've described. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please email us at help@welcome.baby with your account email and order number so we can look into this for you privately.
Sincerely,
Welcome Baby Team
Very easy to use website
16 czerwca 2026
Odpowiedź od Welcome Baby
Dear catkeeb,
It's wonderful to hear how straightforward you found our site! We're so glad the website was easy to navigate, and we hope you continue to enjoy your experience. Remember, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
One star — buyer beware: unclear app charge and no refund even when unused
Buyer beware. I spent over $100 on a baby book, and while the book itself seemed overpriced but nice, the purchasing experience was very distressing.
What was not made clear to me was the app charge. I later found an unexpected charge of over $42 on my credit card for an app I did not know I had, did not need, and never used.
I contacted customer service and explained that I am the grandma, not the mom, so I have absolutely no use for the app. I also told them they should be able to verify that I never opened or used it. Their answer was basically: sorry, no refunds. I asked for the issue to be escalated to a manager, and the manager repeated the same thing.
So because of their unclear app charge and rigid no-refund policy, I ended up paying around $142 for a so-so baby book with their names on the cover.
In my opinion, this is a terrible way to treat customers. If a charge was unclear, their expensive app was never used, and the customer reaches out right away, the decent thing to do would be to refund it. Instead, they chose policy over fairness.
I would not buy from this company again, and I would strongly caution other grandparents or gift buyers to be very careful before ordering. What looks like a sweet baby book purchase can turn into a much more expensive experience than expected.
6 czerwca 2026
Opinia niezależna
Odpowiedź od Welcome Baby
Dear Tracy Rickards,
Thank you, we understand your concern. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. For a private review of everything you've noted, please email help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
Odpowiedź od Welcome Baby
Dear ladybuglaj,
It's wonderful to know you're enjoying the ease of our platform. We're delighted that your experience with Welcome Baby is a smooth one. We hope you continue to have a wonderful journey, and we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
This is my second great grandchild
This is my second great grandchild, very special time for me.
16 czerwca 2026
Odpowiedź od Welcome Baby
Dear Antonia,
It's wonderful to hear how special this time is for you. We're so glad Welcome Baby could be part of such a joyful family milestone as you welcome new additions, and we wish you many more cherished moments ahead. Remember, we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Odpowiedź od Welcome Baby
Dear Brandon,
What wonderful news to hear you enjoyed the first book so much that you've now ordered another for a sister! We hope both recipients cherish their stories. Remember we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Odpowiedź od Welcome Baby
Dear Timmy Breen,
Selamat datang di toko kami! Kami senang bisa berbagi dengan Anda rangkaian produk berkualitas tinggi yang dikurasi dengan cermat yang menjamin kepuasan. Kami percaya pada kekuatan pilihan dan itulah mengapa kami menawarkan beragam produk untuk memenuhi kebutuhan unik Anda.
Kami bersemangat untuk memberikan produk yang tidak hanya memenuhi tetapi melampaui harapan Anda. Kami tahu bahwa Anda menghargai kualitas, nilai, dan keandalan, dan itulah yang kami tawarkan. Dengan komitmen terhadap keunggulan, kami berusaha untuk memastikan bahwa setiap produk di toko kami dibuat dengan perhatian terhadap detail dan standar kualitas tertinggi.
Kami mengundang Anda untuk menelusuri koleksi kami dan menemukan hal yang sempurna untuk Anda. Apakah Anda sedang mencari produk yang stylish, praktis, atau mewah, kami yakin Anda akan menemukan sesuatu yang menarik perhatian Anda. Tim kami selalu tersedia untuk menjawab pertanyaan apa pun yang mungkin Anda miliki dan membantu Anda dalam perjalanan berbelanja Anda.
Terima kasih telah memilih kami sebagai toko tujuan Anda. Kami menghargai kepercayaan Anda kepada kami dan tidak sabar untuk melayani Anda. Selamat berbelanja! help@welcome.baby
Sincerely,
Welcome Baby Team
Easy to use and make
13 czerwca 2026
Odpowiedź od Welcome Baby
Dear littleputtputt,
What wonderful news to hear that creating your special keepsake was so easy! We hope you cherish this memory for many years. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Be aware of app subscription!!!!!
Be aware of app subscription!!!!!
The product itself is nice, but be very aware of the app subscription as it is very costly £25/month and they just charge your account without any payment notice/reminder etc.
Due to so many adds during the ordering process, you are very inclined to just not notice this (as I did) and end up paying for something you are not fully aware of. In my opinion, that is a scam!
12 czerwca 2026
Opinia niezależna
Odpowiedź od Welcome Baby
Dear Lavinia,
We understand your concern regarding everything you've noted. We kindly remind that all relevant terms are clearly outlined and agreed to from the start. So we can look into your specific situation, please reach out to us at help@welcome.baby with your account email and order number.
Sincerely,
Welcome Baby Team
So many RED FLAGS....AVOID
Do not recommend this firm owing to their lack of transparency, non-refundability and/or partial refundability, many surprises, and very expensive monthly subscription fee for their app at $46++. Again not clear and if buying a gift, the app is not relevant..just want the book but not an option! BTW the monthly subscription fee is very high. Apps are usually $10/month...another red flag and the fact that there is no phone number to call for customer service. I spent so much time as a grandma, cancelling my card and dealing with this issue...NO THANK YOU
11 czerwca 2026
Opinia niezależna
Odpowiedź od Welcome Baby
Dear Pat Lamont,
Thank you, we understand your concern. We'd like to kindly remind that the relevant terms were clearly outlined and agreed to from the start. Please reach out to help@welcome.baby with your account email and order number so our team can look into everything noted.
Sincerely,
Welcome Baby Team
Odpowiedź od Welcome Baby
Dear claro_inigoii,
It's wonderful to hear you found the process so simple! We're excited for you to receive your personalized baby book and begin capturing those precious memories. We're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Nora Abot
Nora Abot, Junion Support Specialist has been amazing every time I reach out to her. She is prompt, clear with her reply and very courteous.
8 czerwca 2026
Odpowiedź od Welcome Baby
Dear lkmhawk,
It's wonderful to hear you had such a positive experience with our team! We're thrilled that our support helped make your parenting journey magical. We're always here at help@welcome.baby if you ever need anything else.
Sincerely,
Welcome Baby Team
Odpowiedź od Welcome Baby
Dear cthall,
What a joy to hear about your fantastic experience! We're just as excited for you to receive your book and start capturing those precious memories. Wishing you all the best on your parenting journey, and remember we're always at help@welcome.baby if you ever need anything.
Sincerely,
Welcome Baby Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.