I am really concerned about the lack of communication from this business. I placed an order on 30th August 2026. I haven't received my order. I wrote on 18th September to see what the status of the or... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shocking customer service. Ordered back in April and my items never arrived emailed them a few times and no response. I ordered again on September 14th and 10 days later my items have not arrived and... Zobacz więcej
I wanted to wait until my second wash day to review, I bought the shampoo and conditikner bars, I have 4c hair and my hair feels like butter but as strong as vibranium! I absolutely love and look forw... Zobacz więcej
Ive been using plant made for a couple of years now, I use inches rain and dew. I suffer from alopecia and this product has really helped. No more nasty injections Highly recommend, it does se... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
🥊| Fighting hair loss, thinning, breakage, hair/beard growth with vegan handmade products. Simple Routines, Serious Results. As seen on: BBC, Vogue, BuzzFeed, Glamour, The Every Girl and Medical Daily
Dane kontaktowe
Unit 6 IO Trade Centre, Deacon Way, RG30 6AQ, Reading, Zjednoczone Królestwo
- +44 20 4538 3582
- hello@weareplantmade.com
- weareplantmade.com
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
First time buyer and was sceptical…
First time buyer and was sceptical about using this products. I can say that every content applies to my hair and scalp rests in my hair no greasy feel. Used fingers more to comb hair. A reduction in hair breakage during wash. Began documenting hair growth and revive journey
Been waiting nearly 4 weeks now
Been using this product for over a year now and it is amazing. I tell everyone how amazing it it because it is and the team should be really proud of what they have created. BUT I am coning up to 4 weeks since I ordered a item that I ran out of and I have still not got my item. I have emailed multiple times and got no reply and I would never have dreamed of writing a review with one star but I am getting really frustrated now. I ram out of other products and need to re order but I am not willing to spend the additional money on products that I'm not going to get. I just want to know 1 if I'm getting my order and 2 when.
Communication is key guys.
I’ve still not received my order nearly…
I’ve still not received my order, after a month. I’ve asked for an update and had no response, not a good experience compared to the first time I ordered from here, which is a shame because the products are actually good
Never received the product
Never received the product. Sent numerous emails to try and get the item or get my money back. No one has bothered to respond. So I won’t be using plantmade again.
missing package/cancelled order :(
I’ve emailed, called, and left voicemails but i haven’t received any correspondence on where my package is. i looked at the tracking and it says it’s cancelled, but haven’t gotten a refund. i purchased from them once before and was incredibly happy with the products. But unfortunately the second purchase was not as great of an experience as the first. still love their products and would love assistance finding my package. From the U.S.A and have been waiting for 4 weeks and counting
Edit: Still no response. I’ve left emails, called, voicemail, text, and also this review. I did love their products-loved the formula for the conditioner- but been waiting for over 5 weeks now. I’ve had to do a chargeback with my bank because I haven’t heard anything and I need to buy hair products from somewhere. I’m so sad that it ended this way.
Never received
It’s hard to review an order I never received. My order number was #161882 and I still have not received it. This isn’t like them to take this long.
Great Products…when you receive them.
Not an ideal experience. Waited five weeks to receive only one of my two purchased orders. I have no idea when the second order will arrive. The products are very good, but they are costly. Difficult to justify the outlay when the delivery is so sub-standard. Consequently, I have canceled all subscriptions for future purchases.
My product was never delivered
My product was never delivered. I am really disappointed. I emailed and have had no response.
I am yet to get my order
I am yet to get my order, can you please refund me and reply me. I am trying to be patience here please, no response from you nothing at all
I bought Plantmade oil
I bought Plantmade oil. It did not help to grow my hair. It made me lose a lot of hair.
I contacted them to explain it to them. Nobody from the team responded to me and I also did not get my money back.
To me personally, the Plantmade oil did not help at all
I love the products and had no issues…
I love the products and had no issues with delivery until placing order in July 2024. A month later, the tracking number doesn’t work and still haven’t received the order.
Great products and instructions on how…
I bought the wash and grow bundle. Great products and instructions on how to use them. The Soil made our hair nice and soft. We immediately noticed the difference in our hair in using these products. Looking forward to the hair growth. Thank you to the team.
The products are amazing but the…
The products are amazing but the customer service & delivery is an absolute fail. I've been waiting 5 weeks and had a email back to say check with royal mail. When I go on the tracking it doesn't come up with anything. I've asked if they could get in contact and help me, I've now asked for a refund and I've had 3 messages ignored. Seriously disappointed. I've spent a lot of money on this order with no products. I don't know what to do at this point.
I made a purchase on June 22nd
I made a purchase on June 22nd, as write this review August 18, the order hasn’t gotten to me.
All efforts to speak with someone is unsuccessful.
The customer service representative is not truthful. I’m not happy with the service.
Poor customer service
I love their products and had purchased many items over the years but a recent experience revealed that their customer service is a massive disappointment. I ordered an item in July and was aware of delays on their website but after waiting over 4 weeks I emailed the company who said the item had been despatched. When the item still failed to arrive I was told the item had been despatched and the issue was with Royal Mail. I checked the delivery status for the order and was shocked to see it had been cancelled. Plantmade left me with no option but to raise a dispute with my bank to get a refund. A professional company would not treat its customers like this if they want their custom to continue.
Approaching 1 months since ordered
Approaching 1 months since ordered. No tracking details still. No products
I placed my order on 31st July
I placed my order on 31st July. I tried tracking my order but when I do it says order not found. I contacted them and was told it takes 10 working days. It’s been 10 working days and still have not received my products and sent e-mails no reply. Taken my money but has very poooor customer service. I’d please like my refund back!!! I shouldn’t be waiting this long for a product. If you can’t deliver don’t take my money!!!!
Give it a try! You won't regret it
The order took a little while because of the hudge sale that happened. But I got all my products in one piece and in great condition! I love their products! They help my hair soo much! And the customer service was good too. They responded to my emails when I had questions
Still have not received my order after…
Still have not received my order after purchasing 13th July and no tracking ID to find out where it is
Doświadczenie Trustpilot
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