We Are Knitters Recenzje 

Prompt response and fulfillment. I had started, but not finished a sweater many years ago and had mislaid the instructions. They sent me a PDF quickly so I could finish my project. Thank you!

Unfortunately my order got lost.., but after I got in touch with WAK, I've got help and immediately send me my order again. Thanks for your great and friendly help Vincent from WAK! 👍

Ho fatto un ordine 8 marzo ma non avendo ricevuto la merce dopo 1 settimana e, non trovando la tracciabilità sull’app SHOP, come da Voi proposto nell’area conferma ordine, ho scritto ben 2 mail per avere info tracciabilità .. nessuna risposta mi è mai arrivata.. servizio post vendita pessimo

The yarn that I received is luxurious - I love how it feels and love how it looks once it has been knit. I am trying to get used to the giant needles that came with the kit - don't love them yet but I'm giving it time. I have never knit with this combo of needles and thick yard before so I am not sure how my stitches should be looking. I haven't found a resource with the company yet that can help me with my questions.

I ordered two projects and a project bag after not purchasing kits for a while. I have experience with WAK so I knew the yarn would be great quality, but I had never ordered a bag from them before and I LOVED the simple new WIP bag that launched. Truly, it is what I was most excited to get.

Well, it came and it was quality material, looking just like the picture on the store. Unfortunately, the pocket on my bag was defective and the bottom stitches not enforced. Before I realized this, I lost some of my own items I'd put in the pocket (small knitting scissors, a cable needle, loose stitch markers). Customer service worked with me to replace the bag, free of charge. When I told them that I was frustrated because I'd lost the items from the pocket, and that was frustrated because crafting scissors are not cheap and I already have a hard enough time keeping track of my cable needles.. They responded by offering to send me a bag of accessories to replace what I'd lost. Even though they could not replace the items perfectly because they did not come from We are Knitters, the company still found a way to make up for my missing items. I truly appreciate them going out of their way to get me back these things. Knitters, know how important it is to have a good pair of scissors and stitch markers at the ready. I'll definitely purchase from this company again.

Order was very easy to make on the web site. Package arrived very fast, 4 days. It was exactly what I ordered.

So, I had sent an email for a refund and no one responded (it got lost in the ether). Then I sent multiple requests and finally (after a month) it got escalated. I eventually got the refund, I had to send another email because the return label wasn't attached, and it took forever for customer service to respond. I wish you were more responsive as this could have been a very quick response. Your products are great, but slow customer service will hurt you in the long run.

très satisfaite

Such a great company! Very efficient.

In meinem Set fehlte die Häkelnadel, die Farbe war auch anders wie dargestellt. Auf meine Bitte, mir die Häkelnadel nachzusenden wurde nicht reagiert. Totschweigen ist wohl auch eine Methode. Da das Set ein Geschenk sein soll, bin ich gezwungen eine Nadel nachzukaufen.

This time the kit came with the needles and yarn. Both lovely They were also very patient and helpful with my user error regarding the pattern!! Thank you wak.

La réponse rapide. En bon français.

La livraison super rapide, le matériel superbe et bonne tenue

La calidad de las lanas es muy buena. En algún caso se rompe el hilo con la tensión pero son lanas muy agradables y con buena conservación. Los envíos suelen ser rápidos y el embalaje es adecuado. Por poner una mala experiencia, compré unas lanas petit whool Green Forest y cuando pedí ovillos adicionales la tintada había cambiado considerablemente impidiendo que terminara uno de los jerseys que estaba tejiendo.