I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Zobacz więcej
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Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Zobacz więcej
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Zobacz więcej
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Informacje dotyczące firmy
O Wavesupboards
Napisane przez firmę
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Dane kontaktowe
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Zjednoczone Królestwo
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Super customer service
I purchased my first SUP from Wave last month and after 1 use the valve mechanism failed. I contacted Wave and within 24hours (on a weekend) I had a very detailed response with some troubleshooting tips. When these didn’t work and because the part is out of stock Wave are in the process of sending me a replacement board. I’m very happy with the speedy service from Esther & Tom. I looked forward to using my board more and feel reassured that if I ever need anything, customer service is second to none.
11 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello there,
Thank you for sharing your experience and for your kind words about our team. We’re sorry to hear about the issue with your SUP valve, but we’re glad Esther and Tom were able to assist you promptly and effectively. Ensuring your satisfaction and getting you back on the water as soon as possible is very important to us.
We appreciate your patience and look forward to supporting you with any future needs.
Enjoy your new board!
Kind regards,
Antria @ Wave Team
Alternate SUP Solution
I ordered a SUP (Stand Up Paddleboard) with next day delivery. Unfortunately I found out it was out of stock when it wasn't delivered next day as I was expecting. I reached out their support team and heard back from Sophie who organised an alternate SUP (that was more expensive) to be dispatched to me instead - was very happy with how this was handled thanks Sophie / Wavesupboards!
11 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello John,
Thank you so much for sharing your experience! We’re delighted to hear that Sophie and the team were able to promptly assist you and find a suitable alternative. We always aim to provide the best possible service, even when stock issues arise.
Enjoy your new SUP, and if you need any further assistance, don’t hesitate to get in touch!
Best regards,
Antria @ Wave Team
great customer service
11 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Cath,
Thank you for your kind words! We’re glad to hear you’re happy with our customer service. If you ever need anything else, we’re here to help!
Best regards,
Antria @ Wave Team
I am relatively new to paddle boarding
I am relatively new to paddle boarding, but the board is great and the customer service is just as good!
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Richard,
Thanks so much for your kind words! We’re thrilled to hear you’re enjoying your paddle board and that our customer service has met your expectations.
If you ever have any questions as you continue your paddle boarding journey, don’t hesitate to reach out—we’re here to help!
Happy paddling!
Best wishes,
Antria @ Wave Team
Attentive Staff Member
Esther, was very attentive and she responded to my queries quickly.
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Bernard,
Thank you for highlighting Esther’s attentiveness! We’re glad she was able to respond quickly and help with your queries. We’ll be sure to pass on your kind words to her.
If you need anything else, just let us know!
Best regards,
Antria @ Wave Team
Very happy customer
Having now used my SUP for the first time I can say I'm very pleased with the quality of the item and the standard of customer service received. I did experience one issue when first setting up the SUP, but Esther and the team at Wave were brilliant in providing support and getting me sorted and out using my board.
Brilliant!
24 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello there,
Thank you so much for sharing your feedback! We’re thrilled to hear you’re enjoying your SUP and are pleased with its quality.
We’re sorry you experienced that initial setup issue, but it’s great to know Esther and the team were able to get everything sorted quickly so you could get out on the water. Your kind words mean a lot, and I’ll be sure to pass them on to Esther — she’ll be delighted to hear them.
We hope your SUP brings you many more great adventures ahead!
Best regards,
Antria @ Wave Team
Venturer Canoe & Equiment
Ordered the Venturer Canoe which came with additional straps, reached out to Wave asking what they would be used for? Esther at Wave came back with a reply within minutes adding the straps were for securing additional gear/equipment to the canoe when out paddling. Thank you Wave will be testing out the Venturer over the coming days on Loch Lubnaig....watch this space.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Scott,
Thank you so much for taking the time to leave this wonderful review! We’re delighted to hear that your Venturer Canoe arrived safely and that Esther was able to provide you with a quick and helpful answer about the additional straps. They’re a handy addition for keeping extra gear secure, especially when you’re out exploring on the water.
It’s fantastic to hear that you’ll be taking the Venturer out on Loch Lubnaig — what a stunning location for your first paddling adventure! We can just picture the scenery and the sense of freedom you’ll experience. We hope it handles beautifully and provides you with many memorable outings.
We really appreciate your kind words about our customer service team. I’ll be sure to pass your feedback on to Esther — it will mean a lot to her to know she made a positive difference.
We’d love to hear more once you’ve had the chance to try the canoe, so please do keep us updated. Wishing you calm waters, great weather, and plenty of amazing moments on your paddling journeys!
Warm regards,
Antria @ Wave Team
I have the Wave Explore 2-3 kayak
I have the Wave Explore 2-3 kayak. It is brilliant!!!! So glad I chose this kayak from a local company! I had a little problem with a leak from a valve when delivered, but this was sorted once I tightened up the valve. I must point out to those who say there’s no customer service, you might want to check your spam folder in your email on a computer and not smart phone!!!!! I made this mistake and apologise to customer service for the bombardment of mail and messages.
On finding correspondence from Wave Customer services, I cannot stress how great they were. Big thank you to Sophie and Esther!!!!! and again big apologies for the multiple mails and messages!!!!!
Off to do some paddling Thank you for a great product and will continue to be a regular Wave customer!!!!!
8 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Philip,
Thank you so much for taking the time to share such a positive and detailed review! We’re absolutely delighted to hear that you’re enjoying your Wave Explore 2-3 kayak and that it’s been a brilliant choice for you. There’s nothing better than hearing from happy customers who love the product and support a local company.
We’re also glad that the minor leak issue was quickly sorted by tightening the valve — these small things can sometimes happen, but it’s great to know it was an easy fix.
Thank you for your thoughtful advice to others about checking their spam folders! It’s a common issue, and we appreciate you pointing that out to help avoid any miscommunication. We’re also grateful for your kind words about our customer service team — Sophie and Esther will be thrilled to know their efforts made such a positive impression.
Your feedback means a lot to all of us.
All the best,
Antria @ Wave Team
Excellent customer service
Excellent customer service! Would recommend this company to anyone when asked about my Paddleboard.
I emailed an enquiry over about my board being faulty and received a very polite and prompt response. Antria was very helpful and a replacement board was sent out to me a few days later. I will definitely buy from Wave again.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello April,
Thank you so much for taking the time to share your lovely feedback!
I’m really glad I was able to help you with your enquiry and get your replacement board sent out quickly, so you can be back on the water enjoying your paddling adventures. At Wave, we always want to make sure our customers feel supported and valued, so it means a lot to hear that you had such a positive experience.
Your recommendation truly means the world to us, and we are so grateful for your trust in Wave.
All the best,
Antria @ Wave Team
Had an issue with my kayak but now sorted
Had an issue with my kayak but after dealing with Sophie, I’m now getting a replacement sent out which is really appreciated as I was worried nothing could be done but Sophie was really helpful throughout 😊
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Laura,
Thank you so much for taking the time to share your experience! We're really glad to hear Sophie was able to support you and get things sorted – she’ll be so pleased to know her help made a difference !
We understand how frustrating it can be when something doesn’t go quite right, so we’re happy we could turn it around for you !
Thanks again for your patience and kind words.
All the best,
Antria @ Wave Team
Wave is five star
My experience with Wave has been really good. Friendly staff and quick support and their boards are amazing quality. Antria in customer services was really helpful especially.
7 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Kristy,
Thank you so much for your kind words ; it truly means a lot! I’m so glad to hear you’ve had a great experience with us and that you’re enjoying the quality of your board.
It was a real pleasure assisting you, and I’m thrilled I could help! We always aim to provide friendly and efficient support, so it's lovely to know that came across.
If you ever need anything else down the line, don’t hesitate to reach out. Wishing you many more great adventures out on the water!
Warm regards,
Antria @ Wave Team
Wave Paddleboard
Love my new Tourer paddleboard, super easy to inflate and deflate, seems wider than my friends other brands too which helps with balance! Bag is super spacious which makes it 100x easier when leaving the water. Great job - would highly recommend
4 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello James,
Thank you for the amazing review! We're so pleased to hear you're loving your new Tourer paddleboard and finding it easy to use and super stable on the water.
Great to know the spacious bag is making life easier too – we designed it with convenience in mind! Thanks again for the recommendation and happy paddling!
Best regards,
Antria @ Wave Team
Wave SUP outstanding service
Wave SUP has been great to work with on a warranty issue. Communication was timely, friendly, and completely resolved my issue. I'm very satisfied with Wave SUP and would absolutely purchase more products from them.
5 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Josh,
Thank you so much for your wonderful feedback! We’re really glad to hear that our team was able to resolve your issue quickly and that you had a positive experience throughout.
Your satisfaction means a lot to us, and we truly appreciate your support. We’d love to welcome you back again in the future!
Best regards,
Antria @ Wave Team
Great human customer service
The customer service employees are fantastic, rapid thoughtful replies. Lovely to interact with.
The chat bot on the website is rather painful to interact with, but once you are through to a person they are brilliant. I spoke with Jessica, Laurie and Riyad, all well informed and happy to help.
Would recommend.
28 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Jodie,
Thank you so much for your thoughtful review!
We're really glad to hear that Jessica, Laurie, and Riyad were able to support you so well! Your kind words mean a lot and will definitely be passed along.
We also really appreciate your honest feedback about the chatbot — we’re always looking at ways to improve the experience and will take this on board.
Thanks again for the recommendation and for choosing us!
Warm regards,
Antria @ Wave Team
Bought 2 recon boards for me and my…
Bought 2 recon boards for me and my partner and they are amazing! We have had them for around a month now. They are well made and look great too!! I am really impressed. Had a small issue which was soon resolved by Antria. Thanks for your help!
11 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello there,
Thank you so much for your kind words! I'm really glad to hear you and your partner are loving the Recon boards — they’re a fantastic choice, and it’s great to know they’ve been living up to expectations.
I’m also happy I could help with the issue you had — always here if you need anything else!
Wishing you both lots of fun on the water !
Warm regards,
Antria @ Wave Team
They are a scam
They are a scam. I returned my order as it was faulty, and the company refused to refund me even after they confirmed the return and I provided evidence. Then they stopped replying to any communication. I went to court and won. They are still running away from the money they own, so I will have to send the bailiffs. They are a dodgy scam company, and if there are any issues with the equipment, they will steal your money.
I wish there was a way for me to upload the emails and court documents so you can see how dodgy this company is.
1 lipca 2025
Opinia niezależna
Paddle boards purchased
Very good service , highly recommended and a great team thanks Sophie
25 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Darren,
Thank you so much for your kind words! We're thrilled to hear you had a great experience with us, and Sophie will be especially pleased to know she made a positive impression.
We really appreciate your recommendation and look forward to helping you again in the future!
Best regards,
Antria @ Wave Team
Order cancelled with no explanation
Have been wanting to upgrade my board for awhile and finally took the plunge for my birthday. The order didn’t arrive within the allocated time even though I had an email saying it’s been delivered. Later received an email saying sorry for the inconvenience and i will be refunded. I have emailed to question what the issue was and I have had no reply or refund a week later. Not great customer service.
30 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Elizabeth,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear about your recent experience.
This certainly isn’t the level of service we aim to provide, and I completely understand how disappointing it must have been — especially when you were looking forward to your birthday upgrade.
I’ve sent a request for your order details so we can look into and get things resolved for you as soon as possible.
Thank you for your patience, and again, sincere apologies for the delay and lack of communication.
Warm regards,
Antria @ Wave Team
replacement kayak…
Order a couple of replacement kayak seat clips. Unfortunately initially sent incorrect items and a second set of same as replacements. Third time lucky all sorted and better quality than original clips supplied. Great to see excellent good old fashioned customer care and excellent communication when things go wrong.
2 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Nick,
Thank you for sharing your experience with us!
We’re glad everything was eventually sorted to your satisfaction and that you’re happy with the quality of the replacement clips. We always strive to provide excellent customer care and clear communication, especially when issues arise.
Your patience and understanding throughout the process are much appreciated, and we’re here to help whenever you need us.
Best regards,
Antria @ Wave Team
Odpowiedź od Wavesupboards
Hello Samson,
Thank you so much for your kind feedback!
We’re thrilled to hear you’re happy with your Wave product and that our customer service team left a great impression. We always aim to provide not only high-quality gear but also reliable support every step of the way.
Best regards,
Antria @ Wave Team
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