I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Zobacz więcej
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Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Zobacz więcej
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Zobacz więcej
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Informacje dotyczące firmy
O Wavesupboards
Napisane przez firmę
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Dane kontaktowe
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Zjednoczone Królestwo
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Wavesupboards
Hello Samson,
Thank you so much for your kind feedback!
We’re thrilled to hear you’re happy with your Wave product and that our customer service team left a great impression. We always aim to provide not only high-quality gear but also reliable support every step of the way.
Best regards,
Antria @ Wave Team
Odpowiedź od Wavesupboards
Hello Maria,
Thanks for taking time to leave a review for us! Your kind words mean a lot to us!
It is great to hear that you are pleased with the delivery and the quality of our products! We take your satisfaction very seriously as we always aim to provide you with the best experience!
Kind regards,
Antria @ Wave Team
Pro 2 SUP
I’ve got the Pro 2 and it’s such a good SUP - so many features and a high build quality. The customer service is also brilliant, I misplaced a fin during a move and Antria decided to send me a free replacement within 24 hours. Awesome gesture - thank you!
3 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Angus,
Thank you so much for your kind words!
We’re delighted to hear you’re loving your Pro 2 SUP—it's one of our favourites too, and we’re thrilled it's living up to your expectations in both quality and features. It’s also great to know that our customer service made a difference during a stressful time—we know how easy it is to misplace gear during a move, so I was more than happy to get that replacement fin sent out to you quickly.
Your support truly means a lot to us. Wishing you plenty of amazing paddling adventures ahead!
Best regards,
Antria @ Wave Team
Jessica’s Customer Service Has Converted Me To A Customer For Life
I have never purchased from Wave before but I needed a new board and liked the look of what they had to offer. The website isn’t only easy to navigate with loads of information (but not too overwhelming) the quality of the products even down to how it’s was packaged in the box is outstanding. I had a small query I needed answered and the chat bot that was being used out of hours picked up my query easily and sent to a human who answered it the following day. I had a swift response from Jessica who was polite friendly and professional. This experience has been so positive for me I will only purchase all my kit and additional boards going forward through Wave. Service is never given enough credit nowadays but today Jessica’s service has converted me to only use one place to purchase all my water equipment going forward. Thank you
3 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello there,
Thank you so much for taking the time to share your thoughtful review!
We’re thrilled to hear that your first experience with Wave has been such a positive one—from browsing the website to receiving your order and getting your query resolved. It means a lot to us that our efforts to provide informative, user-friendly service and high-quality products stood out to you.
Jessica will be so pleased to know her support made such a lasting impression. We truly believe that great service makes all the difference, so it’s wonderful to hear that her professionalism and care have made you feel confident choosing Wave for your future water adventures.
Thanks again for your trust and support—we’re excited to be part of your journey on the water!
Best regards,
Antria @ Wave Team
Amazing Customer Service
Wave Support have been absolutely amazing! I got in touch regarding an issue with my Fin on my brand new SUP and they have dealt with my issue right away!Esther has been amazing! Not to mention I love my SUP
2 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Joanne,
Thank you for your kind words!
We’re so pleased to hear that you’re loving your new SUP and that Esther was able to resolve the issue with your fin quickly and efficiently. We take pride in providing fast and reliable support, so it’s wonderful to know you felt looked after throughout the process.
If you ever need anything else or have more adventures to share, we’re always here to help.
Enjoy your time on the water!
Best regards,
Antria @ Wave Team
Ordered a wave venturer arrived in 2…
Ordered a wave venturer arrived in 2 days. Amazing product well designed. Would definitely recommend
1 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Liam,
Thanks for reaching out and sharing that feedback; it truly means a lot to us!
It's amazing to hear that you are loving your new sup and that you are happy to recommend our products !
Wishing you great experiences ahead in the water !
Kind regards,
Antria @ Wave Team
Amazing product, poor customer service
Final product ended up being fantastic, but the customer service I experienced was really disappointing. I bought a paddleboard from Wave three years ago, and the whole buying experience was brilliant. Therefore, I bought a changing robe from Wave last year, and the customer service was incredible after a mishap in their warehouse. They supplied me with two changing robes for the price of one due to a delay, and they were really easy to communicate with to sort the issues. I was so happy with these experiences, that I bought an inflatable kayak from Wave this year. However, the kayak came with very poor instructions regarding inflation. The instructions did not contain crucial information about how to inflate the kayak, so I could not use it immediately. I used the online chat on the website, which seems to be AI. It could not answer my query so put me on a list where I received an automated email asking me to reply to this with more detail regarding my query. This email address was just a bunch of jumbled letters and numbers, and did not seem legit at all. I managed to find a second customer care email address for which I contacted with my queries and photos. I received no response despite chases. I then found the email address used for communications from a helpful staff member last year, and again no response. After a couple of days, I finally received a response with apologies and guidance, however the guidance contained simple instruction saying I needed to ‘to insert the hose into the side of the kayak and start pumping’- this was completely ridiculous advice given I obviously knew this part- my query was regarding the fact that the valves were not correct or clear as to HOW to put the hose into the valve correctly. To make it even worse, the email contained a video link about how to inflate a PADDLEBOARD. I was querying inflation of a kayak, which has completely different valves to the paddleboard. Eventually, I used different videos and guides which I found myself on YouTube, and inflated the kayak. The kayak is of amazing quality and is perfect for use, but the customer service i experienced from Wave was entirely different to the amazing experience I received over the past few years. I am happy with my product but am wary to purchase anything else from Wave due to this recent experience.
24 czerwca 2025
Odpowiedź od Wavesupboards
Hello Megan,
Thank you for taking the time to share your detailed feedback. We’re very sorry to hear about the difficulties you experienced with the customer service during your recent kayak purchase, especially given your positive experiences with us in the past.
We appreciate your patience in navigating the confusion around the inflation instructions and the delays in getting the right support. Your comments regarding the unclear guidance and the mismatched video are very helpful, and we will be reviewing these processes closely to improve our communication and ensure more accurate, helpful information is provided in the future.
It’s great to hear that you’re happy with the quality of the kayak itself, and we hope we can restore your confidence in our customer service going forward.
If you need any further assistance or have any questions, please don’t hesitate to reach out directly.
Best regards,
Antria @ Wave Team
Had an issue with my fin these guys…
Had an issue with my fin these guys customer service is next level! Fast efficient and reliable can’t rate them enough.. ⭐️⭐️⭐️⭐️⭐️
26 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Chris,
Thank you so much for your kind words!
We're delighted to hear that our team was able to support you quickly and efficiently with the fin issue. Providing reliable and responsive service is something we take a lot of pride in, so it truly means a lot to hear that reflected in your experience.
If you ever need anything else or have any questions in the future, don’t hesitate to get in touch — we’re always here to help!
Best regards,
Antria @ Wave Team
Customer service has been great
Customer service has been great. I ordered a SUP, buoyancy aid, dry bag, and waterproof phone case, so i had the full set up ready to hit the water. The SUP arrived very quickly (next day) and was well packaged. However i did not receive the other items, which said they were arriving separately. After a day or 2, i emailed customer service and Jessica, Laurie and Sophie were very quick with a response (on sunday evening) saying they would look into the issue and resolve it.
It turns out that a couple of items i ordered were out of stock, and to rectify this, Sophie has upgraded my Dry bag to the next size up and offered an alternative Buoyancy aid so that the order can be complete. No hassle, no fuss, just understanding, empathy and, a resolution im happy with. Everyone i spoke to was great and very helpful.
Im very happy with the resolution Sophie provided and im happy to wait a couple of extra days for the products to arrive.
30 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Jamie!
Thank you so much for sharing your experience!
We’re thrilled to hear that your SUP arrived quickly and well packaged, and we truly appreciate your patience with the rest of your order.
It’s great to know that Sophie, Jessica, Laurie, and the team could provide a smooth, hassle-free resolution with thoughtful upgrades and alternatives. We always aim to make things right with empathy and care.
Thanks again for your kind words and for choosing Wave — we hope you have many amazing adventures on the water with your full setup!
Best regards,
Laurie
Excellent Paddle Boards & Outstanding Customer Service
We ordered paddle boards and couldn’t be happier with both the product and the speedy delivery. The boards are excellent quality and have been a joy to use over the past few weeks. We did have a minor issue, but customer service—especially Jessica—was outstanding. She went above and beyond to resolve everything quickly and professionally. Highly impressed and would definitely recommend this company to anyone looking for a SUP.
14 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Emi!
Thank you so much for your fantastic review!
We’re delighted to hear you’re loving your paddle boards and that they’ve been a joy to use. It’s great to know the quality and speedy delivery met your expectations.
We’ll be sure to pass your kind words to Jessica—she’ll be thrilled to hear she made such a positive impact with her support.
Thanks again for recommending us and for choosing Wave. We look forward to helping you with any future SUP adventures!
Best regards,
Laurie @ Team Wave
I recently purchased a wave Pro 2 SUP…
I recently purchased a wave Pro 2 SUP and my experience with wave has been excellent!
The board arrived within two days and was even better than expected. It's solid when inflated, very stable when moving and can really shift in the water.
The pump works really well, using it it took 6 mins to inflate which I thought was pretty good.
I had an issue with a clip on the paddle (it may have been my fault) and they replaced it within 3 days of contacting them.
It's great when an item is better than expected but it's even better when the company solve a problem so quickly with no hassle. I am very happy with my WAVE isup
27 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there!
Thank you so much for sharing your experience!
We’re thrilled to hear that your Wave Pro 2 SUP exceeded your expectations and that you’re enjoying its stability and performance on the water.
We’re also glad we could quickly sort out the clip issue for you — we believe great products deserve great service, and it’s wonderful to know you felt supported without any hassle.
Thanks again for choosing Wave and for your kind words. Wishing you many fantastic adventures on your SUP!
Best regards,
Laurie @ Team Wave
Great customer service
30 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there!
Thank you for the kind feedback! We're so pleased to hear you had a great experience with our customer service team. If there's anything else we can help with, just let us know!
Best regards,
Laurie @ Team Wave
WAVE SUP boards and accessories
I have purchased a few times now and it is always great. It is quick service, with friendly staff if you need to contact them by email. Have recommended this brand to friends and colleagues.
23 czerwca 2025
Odpowiedź od Wavesupboards
Hi there Jocelyn!
Thank you so much for your continued support and kind words! We're really glad to hear you've had great experiences with us and truly appreciate the recommendations. We're always here if you need anything!
Best wishes,
Laurie @ Team Wave
Odpowiedź od Wavesupboards
Hi there!
Thank you for the great review! We're so pleased to hear you're enjoying your paddle board and all the extras included. Wishing you plenty of fun out on the water!
All the best,
Laurie @ Team Wave
A somewhat slow start to resolving my…
A somewhat slow start to resolving my issue but once Antria got involved the issue was resolved swiftly and efficiently, amazing help and great communication. Board looks fantastic , excited to get out on the water
30 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there David!
Thank you for your feedback! We're sorry to hear things started off slowly, but it's great to know that Antria was able to turn it around and get everything sorted swiftly for you. We'll be sure to pass on your kind words. Enjoy your time out on the water – we’re thrilled to hear you're loving the look of the board!
All the best,
Laurie @ Team Wave
Great product at a great price point
Great price, great product and the pump blows it in within minutes 👌🏾 highly recommend
22 czerwca 2025
Odpowiedź od Wavesupboards
Hi there Justin!
Thank you for the fantastic review! We're so pleased to hear you're happy with the price and performance of the product – especially that quick inflation! 💨👌🏾 We really appreciate the recommendation.
All the best,
Laurie @ Team Wave
Awful Communication
Ordered a Navigator Kayak on the 23rd July, 6 days later no communication about the order. Tried chat and contact page, but no response. Frustratingly not able to speak to anyone by telephone. Not good enough.
Wave did respond and explained the situation regarding the order. Unfortunately update e-mails were not received, and I did not notice the note on the order acknowledgment stating the delay in shipping.
It still would have been better if I could have phoned Wave, so I stand by my original comment.
Hi Laurie, thanks for replying. I had an e-mail from Tom who explained the situation fully to me. All resolved.
29 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Richard,
Thank you for your feedback.
We understand how frustrating it can be not to receive timely updates or have the option to speak directly over the phone.
We have requested your details through Trustpilot so we can look into your order and communication history further to ensure this is resolved promptly.
We appreciate your patience and are committed to improving our service.
Laurie @ Team Wave
Thank you Jessica
Firstly, the price was excellent. There was an issue with the courier and Jessica was extremely helpful. Thank you
22 lipca 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Mark!
Thank you so much for your kind feedback! We're really glad to hear you were happy with the price and that Jessica was able to assist when there was an issue with the courier. We'll be sure to pass your thanks on to her! If there's anything else we can help with, just let us know.
Best wishes,
Laurie @ Wave Spas
Courier and board standard was terrible
Courier was terrible, said they tried to deliver but was a lie, I was waiting in for the parcel.
The board its self was cool but finished to a very poor standard. Paint/glue marks all over it where it shouldn’t have been. Unfortunately it was needed for a group event so i can no longer return it as it’s been used. Cool board, not the best attention to detail.
19 czerwca 2025
Odpowiedź od Wavesupboards
Hello there,
Thank you for sharing your feedback. We sincerely apologize for the delivery issues you experienced and for the quality concerns with your board. Please be assured that we take your comments very seriously and will share them with the relevant teams to help improve our service and product standards.
We’re glad to hear you like the board overall, and we truly regret that these issues impacted your experience, especially for your group event. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Best regards,
Antria @ Wave Team
Product was faulty when delivered
Product was faulty when delivered, product was delivered late even though I paid extra for delivery. Refund was refused as out of 14 day period, even though I was unable to check the product as it was delivered lated and I was then away for 3 weeks.
20 czerwca 2025
Odpowiedź od Wavesupboards
Hello Mark,
Thank you for your message. I can see that a replacement has already been arranged for your order. We sincerely apologize for any inconvenience caused by the delayed delivery and the initial fault with the product.
We appreciate your patience and understanding throughout this process. If you need any further assistance, please don’t hesitate to get in touch.
Best regards,
Antria @ Wave Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.