I sent an email to the customer support team at Wave yesterday (sunday) as i couldnt find their sizing guide for fheir changing robes. I wasnt expecting to get an answer till Tuesday as its a bank h... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Doesn't matter who you contact in WaveSups they are helpful in every way. Special thank though to go out to Henry for the recent help sorting out and issue. Quick fast and precise. Resolved. Recomm... Zobacz więcej
Reakcja na opinię
Delay in supply chain meant I wouldn’t get my new Wave Trailblazer single seater before my holiday, they went above and beyond to make sure one was delivered to me a week before I was due to go away... Zobacz więcej
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Terrible company ordered a product then found out my partner had already purchased me one From 7:30am.to 7:30pm at night i was speaking vis email to sophie and jade not one of them listene... Zobacz więcej
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Informacje dotyczące firmy
O Wavesupboards
Napisane przez firmę
Wave offers a wide range of premium stand-up inflatable paddleboards (SUPs) and kayaks for every adventure.
SHOP NOW
WaveSupBoards.com provides a curated selection of stand-up paddleboards, designed to cater to all levels of paddlers, from beginners to professionals.
Explore our popular models:
- Cruiser SUP Range – Perfect for leisurely paddling and recreational use.
- Tourer SUP Range – Designed for long-distance paddling and enhanced performance.
- Woody SUP Range – Beautifully crafted boards with a wooden finish for style and functionality.
- Pro SUP Range – High-performance boards for serious paddlers and competitors.
Additionally, we offer a selection of versatile kayaks:
- Kayak Range – Lightweight and durable kayaks for any water conditions.
At WaveSupBoards.com, we are committed to providing quality products, outstanding customer service, and fast shipping. Our boards are built with eco-friendly materials to ensure sustainability while delivering superior performance on the water.
Whether you’re exploring a calm lake or paddling out on the ocean, our SUPs and kayaks will enhance your experience and help you create lasting memories on the water.
SHOP NOW
Dane kontaktowe
9-10 Charlotte Square , NE1 4XF, Newcastle Upon Tyne, Zjednoczone Królestwo
- 441138683726
- customercare@wavegobal.com
- wavesupboards.com
4,5
Doskonała
1 tys. recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Wavesupboards
Hello Janet,
Thank you so much for your kind feedback! I’m really glad you found our service helpful and that you’re happy with your products. We truly appreciate your support and look forward to seeing you again soon!
Best regards,
Antria @ Wave Team
Antria was so helpful
Antria was so helpful 🙏
I researched the best inflatable kayak for my budget , these seem to blow the rest out of the water 😊
I can’t wait to try 😊
Thanks again , fully recomend ⭐️⭐️⭐️⭐️⭐️
20 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Corey,
Thank you so much for your kind words and lovely feedback — it really means a lot! We are so glad I was able to help and that you found the right kayak for your budget.
I hope you have an amazing time out on the water, and we can’t wait to hear how you get on!
Thanks again for your recommendation and support.
Best regards,
Antria @ Wave Team
Come here first if your looking for a paddle board
Really friendly helpful knowledgeable staff
Great paddle board (I got the pro 2.0) really pleased with it,
Had a very small broken part on the paddle they sorted it no quibble, would definitely recommend them 👍🏼
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there James!
Thank you so much for your lovely review! 🌊 We’re delighted to hear you’re enjoying your Pro 2.0 and that our team could quickly sort the paddle issue for you. It’s fantastic to know you’d recommend us – we really appreciate your support and look forward to seeing you out on the water!
Best regards,
Laurie @ Team Wave
You won't get next day delivery
Ordered a board on Saturday as wanting to go on the lake on Tuesday, this being our last day off work. They had an offer of order by 2pm and next working day delivery. Tuesday came and we sat about waiting, emailed, no response. They don't have a phone number for you to contact them and the one I found had been disconnected so no chance of speaking to a human. I found a chat option and spoke to Jessica. She said they had dispatched it on Monday, but after some queries, she let it slip they'd only sent it on Tuesday, the day they guaranteed I'd get my order. She offered me 10% off but I said I wasn't happy as had they kept us in the loop i.e an email or phonecall to say it was delayed, we'd have done something else with our day. With that she decided to end the chat. I had to put in a new chat request, but after 40 minutes it's become clear she does not want to assist me further as I wasn't happy with the outcome. Disappointing
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Jonathan,
We’re so sorry to hear about your experience and the disappointment caused by the delay and lack of communication. This certainly isn’t the level of service we aim to provide. We’ve requested your details directly through Trustpilot so we can investigate this further and make it right for you. Thank you for bringing this to our attention – we really appreciate the feedback and will be looking into this as a priority.
Best regards,
Laurie @ Team Wave
Fantastic service!!
Sophie was incredibly helpful in helping me replace the fin on my SUP! She found the missing part and sent me out a new one really quickly. Fantastic service!!
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there James!
Thank you so much for your kind words! 🌊 We're delighted to hear Sophie was able to help you quickly get your SUP back on the water. We'll be sure to pass your feedback along to her – she’ll be thrilled! Enjoy your adventures out on the board, and if you ever need us again, we’re just a message away.
Best regards,
Laurie @ Team Wave
Excellent Customer Service
Excellent customer service from Wave. Sophie replied to my message regarding delivery very quickly and was extremely helpful. Great company - highly recommended.
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Chris,
Thank you so much for your kind words!
We’re thrilled to hear that Sophie was able to assist you so promptly and that you found the support helpful. We truly appreciate your recommendation and look forward to serving you again in the future!
All the best,
Antria @ Wave Team
Fast customer service from Sophie @…
Fast customer service from Sophie @ Wave, had enquiry concerning my order which was dealt with promptly and provided the imfornation I required.
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Jeff,
Thank you for your kind words! We’re thrilled to hear that Sophie was able to assist you promptly and provide the information you needed. We really appreciate you taking the time to leave this feedback.
Best regards,
Antria @ Wave Team
Good customer service
Ordered two iSUPs from Wave and unfortunately due to ordering at a weekend the delivery time was slightly longer than expected but the online chat function on their website meant I could chat to Sophie, a member of customer support, who told me where my delivery was and when to expect it. Currently reviewing the website and customer service as my products will arrive later this week.
18 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Sophie,
Thank you for sharing your experience! We’re glad Sophie was able to keep you updated on your delivery and provide the information you needed. We appreciate your patience with the slightly longer delivery time and hope you enjoy your new sups when they arrive later this week.
Best regards,
Antria @ Wave Team
New Valve
I needed a replacement valve and Esther sorted everything in a matter of minutes. Great service!
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello there,
Thank you for your feedback! We’re delighted to hear that Esther was able to get your replacement valve sorted so quickly. We really appreciate you taking the time to share your experience.
Best regards,
Antria @ Wave Team
Really good customer service
I originally ordered a paddle board from Wave, but unfortunately the model I wanted was out of stock. Sophie from customer service reached out straight away, explained the situation clearly, and offered me an upgrade to the Navigator Kayak at no extra cost.
She was really helpful, kept me updated throughout, and made sure my order was sent out on next day delivery so I didn’t miss getting out on the water. The kayak arrived quickly, well-packaged, and is excellent quality.
It’s rare to find such attentive and friendly customer service these days, so I really appreciate the effort Sophie made to sort everything out smoothly. Highly recommend both the products and the team at Wave!
16 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Lee,
Thank you so much for your fantastic review! We’re thrilled to hear that Sophie could help make your experience a smooth one and get you out on the water without delay. It’s wonderful to know you’re enjoying the Navigator Kayak and that our team’s support made a difference. We really appreciate your recommendation and your kind words—they mean a lot to us!
Best regards,
Laurie @ Team Wave
Sophie the lady helping me sorting my…
Sophie the lady helping me sorting my problem out in no time and was a great help today. Very very helpful and a credit to you team.
15 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Lee,
Thank you so much for your kind words! We’re thrilled to hear that Sophie was able to help you so efficiently. She’ll be delighted to know her support made a difference. We really appreciate your feedback!
Best regards,
Antria
Sophie sorted the problem.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Mark,
Thanks for your feedback!
Thank you for your feedback! We’re glad Sophie was able to help and get everything sorted for you.
Best regards,
Antria @ Wave Team
Great customer service ......sorted the…
Great customer service ......sorted the problem very quickly.
14 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hello Ian,
Thank you so much for your kind feedback
Providing excellent customer service is something we take great pride in, and it’s wonderful to know that our efforts made the process smooth for you.
We hope you continue to enjoy our products !
Best regards,
Antria @ Wave Team
Great board at a great price
Great board at a great price! Already used it around my home in SE Cornwall!
10 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there!
Thanks so much for your review! We’re thrilled to hear you’re enjoying your board already—paddling around SE Cornwall sounds amazing. 🌊
Happy adventures on the water!
Best regards,
Laurie @ Team Wave
The boards are so much fun
The boards are so much fun - a complete game changer on holiday on the UK coast. Esther and the team at Wave could not have been more helpful - thank you so much for getting everything to us quickly. Thank you, Will
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi Wil,
Hi there Will!
Thank you so much for your lovely review! We’re thrilled to hear the boards added so much fun to your holiday on the UK coast. 😊 Esther and the team are delighted to hear your kind words, and we’re always happy to get everything to our customers quickly.
Thanks again for choosing Wave, and happy paddling! 🌊
Best regards,
Laurie @ Team Wave
Riyad was super helpful in sending me…
Riyad was super helpful in sending me out a new fin! I wasn't expecting wave to send me a new one, I was just looking for advice on needing to buy a new one, but them sending one straight out is an unexpected bonus. On all my dealing with Wave, the team have been always super helpful!
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Hannah!
Thank you for taking the time to leave us a review! We’re so glad Iyad could help and that the new fin was a pleasant surprise. 😊 It’s fantastic to hear that your experiences with the Wave team have been consistently helpful—we really appreciate your kind words and support!
Happy paddling! 🌊
Best regards,
Laurie @ Team Wave
Brilliant products and even better customer service!
I’ve bought both a classic SUP and a Navigator kayak from Wave and absolutely love them. The quality is fantastic, and they’ve made getting out on the water such a joy. I did have a small warranty issue with the kayak, but Jessica from their team was unbelievably helpful—she sorted everything super quickly over email and made the whole process completely stress-free. It’s rare to find a company that combines great products with genuinely outstanding customer service. Highly recommend!
13 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Hi there Ranald!
Thank you so much for your fantastic review! We’re thrilled to hear that you’re enjoying both your SUP and Navigator kayak and that they’re making your time on the water so enjoyable.
We’re also glad Jessica was able to help resolve your warranty issue quickly and smoothly—our team always aims to make things as stress-free as possible. Your kind words mean a lot, and we really appreciate you recommending Wave.
Wishing you many more great adventures on the water! 🌊
Best regards,
Laurie @ Team Wave
Excellent support
Wave's Support was really excellent. If you're completely new to Paddle Boards and Kayaks, there's a bit of a learning curve, and things that might seem obvious to experienced SUP boarders are not so easy for newbies. Wave were really patient with my questions and got back to me really quickly, for which I was very grateful.
11 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Good morning Fiona,
Thank you so much for your lovely message – it truly means a lot!
We completely understand that getting started with paddle boards and kayaks can be a bit daunting at first, and we're so pleased to hear that our support helped make things a little easier for you. No question is ever too small, and we're always happy to help however we can.
If you ever need anything else or have more questions down the line, don’t hesitate to reach out.
Kind regards,
Jessica@Wave Team
Very good after-sales support
Ordered a Kayak and it arrived without one of the fins, but the support team (shout out to Tom!) sorted it out with the minimum amount of fuss.
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Wavesupboards
Good morning Neil,
Thank you so much for your kind feedback!
I’m really glad to hear our support team – especially Tom – was able to get everything sorted quickly and smoothly for you. We always aim to make things right with as little hassle as possible, so it’s great to know you had a positive experience.
If there’s anything else you ever need, just let us know.
Kind regards,
Jessica@Wave Team
Odpowiedź od Wavesupboards
Hello Silvia,
Thank you very much for your kind words! We’re delighted to hear you’re pleased with our customer service and truly appreciate your feedback.
All the best,
Antria @ Wave Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
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