The order came as expected and I appreciated that I could track the order. When I got the bottle there was confusion on how to use it. I sent a message to the company and they responded on the weeke... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Esperienza fantastica, assistenza super, molto rapida precisa e puntuale. Gentilezza squisita degli operatori tutti. Grazie grazie davvero. La consiglio veramente, anche la qualità del prodotto è feno... Zobacz więcej
Reakcja na opinię
Customer service were very helpful, very quick in responding, no pushy sales tactics. Highly recommend. Also love the bottle I ordered and will be ordering more 🙂
I accidentally put in the wrong post code for my address, emailed them straight away and they replied really quickly and fixed the issue, very polite and helpful!
Informacje dotyczące firmy
Napisane przez firmę
At WaterH, we understand that staying hydrated well is harder than it sounds, and your water bottle could be doing more to help. That is why WaterH created a smart water bottle, an all-in-one hydration tool that auto-tracks water intake, analyzes water quality and provides custom hydration reminders.
Dane kontaktowe
678G SHEPPARD AVE E, M2K1B7, North York, Kanada
- service@waterh.com
- waterh.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I didn't realize how poor my water…
I didn't realize how poor my water consumption was day to day. Having this water bottle has been a huge reality check!! No wonder I felt so lethargic! I bought this with my BFF to help track our water intake but it also helps me track my day better with reminders every 30 min. My adhd kicks my ass daily and before I realize it's the end of the day. Having the timed reminders, the daily percentage goal, and app to track history I've been able to start building habits in my time-blind mind. **Which is extremely difficult for me** I struggle keeping a schedule when no two days are ever the same. The competition also encourages me, so I bought one for each of our kids to also build this vital life habit.
Bottle itself -- charges easily, stays significantly fresh, doesn't leak, remains cool even in Texas heat

Odpowiedź od WaterH
Good Customer Service and Premium bottle
The water bottle looks and feel very premium for an affordable price. I just had a few problem with the sensor and I wrote to the customer service which replied to me immediately. They were very helpful and kind enough to send me a replacement !!

Odpowiedź od WaterH
32oz water bottle
I ordered myself a white water bottle a while back and WaterH contacted me to say that it was out of stock and it was going to be back in mid August and I had an email from them today and they said it was still out of stock and gave me a chance to change the colour of my water bottle to pink I'm sooo happy in how helpful they have been keeping me in the loop with my order i would most definitely recommended WaterH and they are most definitely worth five stars very happy and satisfied

Odpowiedź od WaterH
So I live in Alaska...
So I live in Alaska and when I went to their website it said I lived outside of where they would ship to. So I wrote an email and after some back and forth we worked it out and I got exactly what I needed. Wonderful customer service.

Odpowiedź od WaterH
Great bottle with smart features
Love the reminders and tracking system. It keeps me on track all day and even checks the water quality. Totally worth it!

Odpowiedź od WaterH
Wonderful customer service
When I placed the order for 18oz black, the support team reached out to me and said that the color wasn't available. I then noticed i wanted 32oz black , still they said it wasn't available, therefore I switched out the color and keep the size. Their response time was great and resolved the issue. This gift is for a friend so I hope she likes it!

Odpowiedź od WaterH
I can't speak high enough praises.
I had an issue with delivery(my fault) and they quickly helped fix it. The app is great to use and the bottle is very sleek.

Odpowiedź od WaterH
Impressive product!
I’m impressed with the Smart Water Bottle’s ability to keep drinks cold for hours! The design is sleek, and the app integration makes tracking hydration effortless. Highly recommend!

Odpowiedź od WaterH
Worst customer service experienced
I got this as a gift for my birthday and LOVED it. I was trying to stop drinking soda that I was drinking 12+ cans a day but this water bottle helped me to increase my water intake and stop drinking soda. I was in love with this bottle taking it everywhere with me from doctors appointments, physical therapy, outings, you name it. Everywhere I went people would ask about my bottle lighting up and I couldn't wait to tell them about it. I was just about to order a second one for my husband but my bottle stopped tracking my ounces properly about a month into using it which was a huge bummer. I tried to delete the bottle from my app, reconnect it, and re-calibrate it. No luck. So I reached out to customer service and they gave me an auto response with suggestions on problem solving, despite my having already saying I had done those. So I did them again. I responded letting them know it still was not working. They asked me for my order number to help me further, so I provided it. Then never heard from them again. I write back several more times with no response. I submitted a new customer service message and got yet another automated suggestion on things to try to fix it. It was VERY evident it was a robot or they simply just didn't bother reading the message what so ever. I responded to that, no response yet again. I messaged them on Facebook about the issue as well, no response. I don't think they actually have humans helping with customer service what so ever. It doesn't matter how good your product could be, if your customer service is terrible. I will not be buying a second bottle for my husband, and since they have zero desire to help rectify this situation I will be looking for another company for my water needs. This could have been such a fantastic product. I will no longer recommend them to anyone again.
Update: this was NOT Amazon customer service. This was through the waterh website /email as this was a gift for my birthday from a long distance friend so anything in Amazon does me no good to further show how little they're paying attention. A 15% off code doesn't fix my broken water bottle. Why would I want to give you all more money when the first product I had doesn't even work properly.

Odpowiedź od WaterH
Prompt Customer Service
I had questions about my bottle’s ability to be taken on a flight and they responded very quickly with a well thought out and descriptive response.

Odpowiedź od WaterH
The most beneficial aspect is the percentage tracker
The most beneficial aspect is the percent tracker that monitors your intake. I thought the light on the bottle would be better though. It lasts like 5 seconds, if I were to change that, I'd make it light up until you drink from it because unless I'm in a dark room, I don't notice it until I scan my surroundings. It also has options to change the lighting color but mine is broken and only shows blue. I would also make a bigger bottle, I refill this one constantly It feels like. And I don't need a notification interrupting my percentage counter to tell me I closed the bottle. However, all that said, I like the percentage feature and that will keep me using it. It's pretty, it's robust, it's fun to drink from because of how much water comes out at once but it's controlled and doesn't get everywhere. If those changes were made I'd be the happiest customer.
The delivery service lost my package
The delivery service lost my package, I just informed them that the delivery service they have is sub-par not seeking a replacement and they had a replacement to my door in a few days. Absolutely blown away with the customer service of them. Will definitely be teeling more people about them.

Odpowiedź od WaterH
Excellent experience so far
Excellent experience so far! The shipping was fast and so for the bottle system is great to use.

Odpowiedź od WaterH
Battery lasts super long holds good…
Battery lasts super long holds good amount of water keep it cold all day with ice and it helps me keep good track of My water intake

Odpowiedź od WaterH
Excellent customer service!
Excellent customer service!
I've now bought 2 water bottles, one for me and one for my friend. I've also recommended them to 2 other of my friends/family who have also purchased them. So far we are all very happy with our purchases and it has made a big difference in all of our water intakes. The "nudge friend" feature on the app is also cute and fun.
I'd like to give a special compliment to the email response team. I noticed an error on their site indicating a sale was happening, but actually it had already ended. Disappointed, I submitted a form alerting them to the error on their website. They not only corrected the site and apologized, but also offered a coupon - even though the bottles are fairly priced and do go on sale regularly.
Well worth the money spent!
I thought my bottle was defective and I emailed the company. They were very prompt in getting back to me offering solutions. Actually I was using it wrong. Love when a company cares enough to respond so quickly.
In addition, it is the best water bottle to track your total for the day. It gives a reminder on my phone as well as lighting up. Great buy.
Great product would highly recommend
Great product would highly recommend! The service i needed was handled great as well when i contacted customer support for an issue. They assisted with a good resolution and thank you!
Love it
Love it. Been using for about two weeks now and noticed I’ve been keeping up with my water intake a lot better now. Ordered a second bottle :)
I absolutely love this water bottle
I absolutely love this water bottle. My best friend showed me hers and I followed suit. It will glow to gently remind you to take drinks. You set your water goal and once you make it to 100% it has little fireworks. I did see the review about accuracy, I will pay attention to that but if it is off I’ll just increase the target amount by the difference. This is just what I needed as a mom of 4 to stay on top of my hydration goals. Thank you WaterH!
I can't see any reason to buy this type…
I can't see any reason to buy this type of water bottle besides wanting to track your water consumption. That's why I got it. I was very disappointed when I discovered that the tracking is not accurate at all. I drank two 32 oz bottles (64 oz total) and the app tracked that I drank 86 oz. That is not at all helpful when trying to ensure you are hitting your goals daily. Good concept, it just doesn't work

Odpowiedź od WaterH
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