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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The order came as expected and I appreciated that I could track the order. When I got the bottle there was confusion on how to use it. I sent a message to the company and they responded on the weeke... Zobacz więcej

Oceniono na 5 z 5

Esperienza fantastica, assistenza super, molto rapida precisa e puntuale. Gentilezza squisita degli operatori tutti. Grazie grazie davvero. La consiglio veramente, anche la qualità del prodotto è feno... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Customer service were very helpful, very quick in responding, no pushy sales tactics. Highly recommend. Also love the bottle I ordered and will be ordering more 🙂

Oceniono na 5 z 5

I accidentally put in the wrong post code for my address, emailed them straight away and they replied really quickly and fixed the issue, very polite and helpful!

Informacje dotyczące firmy

  1. Platforma sprzedażowa online

Napisane przez firmę

At WaterH, we understand that staying hydrated well is harder than it sounds, and your water bottle could be doing more to help. That is why WaterH created a smart water bottle, an all-in-one hydration tool that auto-tracks water intake, analyzes water quality and provides custom hydration reminders.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

102 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(102)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 61

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I didn't realize how poor my water…

I didn't realize how poor my water consumption was day to day. Having this water bottle has been a huge reality check!! No wonder I felt so lethargic! I bought this with my BFF to help track our water intake but it also helps me track my day better with reminders every 30 min. My adhd kicks my ass daily and before I realize it's the end of the day. Having the timed reminders, the daily percentage goal, and app to track history I've been able to start building habits in my time-blind mind. **Which is extremely difficult for me** I struggle keeping a schedule when no two days are ever the same. The competition also encourages me, so I bought one for each of our kids to also build this vital life habit.

Bottle itself -- charges easily, stays significantly fresh, doesn't leak, remains cool even in Texas heat

15 sierpnia 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hey, Texas friend! Whoa, your review just made our day—like, ice-cold-water-on-a-100-degree-Texas-afternoon refreshing! We’re absolutely stoked to hear this bottle has become your ultimate hydration sidekick (and BFF accountability partner—love that squad goal energy! ).

Oceniono na 5 z 5

Good Customer Service and Premium bottle

The water bottle looks and feel very premium for an affordable price. I just had a few problem with the sensor and I wrote to the customer service which replied to me immediately. They were very helpful and kind enough to send me a replacement !!

14 sierpnia 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hello Tejas! Thanks for making our day with this awesome feedback!
We’re thrilled you love the premium look and feel of our bottle without breaking the bank – that’s exactly what we aimed for!

Sorry to hear about the tiny sensor hiccup, but HUGE shoutout to you for reaching out! Our customer service rockstars live for moments like this – quick fixes and happy vibes are their superpower!

Oceniono na 5 z 5

32oz water bottle

I ordered myself a white water bottle a while back and WaterH contacted me to say that it was out of stock and it was going to be back in mid August and I had an email from them today and they said it was still out of stock and gave me a chance to change the colour of my water bottle to pink I'm sooo happy in how helpful they have been keeping me in the loop with my order i would most definitely recommended WaterH and they are most definitely worth five stars very happy and satisfied

14 sierpnia 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hello Claire!We’re over the moon you’ve stuck with us through the white water bottle wait (we know, we so wanted that crisp white one in your hands ASAP!), and we’re thrilled the pink swap worked out. Pink’s not just a color—it’s a vibe, right?

Keeping you in the loop was our top priority—no one likes being left hanging, especially when it comes to something as essential (and stylish!) as your new hydration sidekick. We’re all about transparency here at WaterH, even if it means admitting we hit a little stock bump. Your patience? Total superpower move. 🦸

Thanks for being the kind of customer that makes our jobs so worth it. Here’s to many hydrated, happy moments with your new pink pal—cheers!

Oceniono na 5 z 5

So I live in Alaska...

So I live in Alaska and when I went to their website it said I lived outside of where they would ship to. So I wrote an email and after some back and forth we worked it out and I got exactly what I needed. Wonderful customer service.

1 sierpnia 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hey Melissa! HUGE thanks for your shout-out—we're doing a happy dance knowing we could help our friends way up in Alaska!
Totally get that "outside shipping zone" message can feel like hitting an ice wall, but your awesome emails helped us carve a path! So stoked we could hook you up with exactly what you needed. That’s what we call a win for teamwork! Your feedback truly means a lot to us!

Oceniono na 5 z 5

Great bottle with smart features

Love the reminders and tracking system. It keeps me on track all day and even checks the water quality. Totally worth it!

5 lipca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hi Harry!
Woohoo! So stoked to hear our reminders and water checks are your daily sidekicks! 💧 (High-five for staying hydrated and on track!)
We’re all about making your day smoother than a perfect sip of H₂O. Cheers for the love – you totally made our team’s day! 🥳

Oceniono na 5 z 5

Wonderful customer service

When I placed the order for 18oz black, the support team reached out to me and said that the color wasn't available. I then noticed i wanted 32oz black , still they said it wasn't available, therefore I switched out the color and keep the size. Their response time was great and resolved the issue. This gift is for a friend so I hope she likes it!

15 lipca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hi sandy! Wow, thanks a bunch for sharing your experience—we're buzzing with joy that you gave us a shoutout! Our team loves moving fast to fix things, and we're stoked it all clicked in the end. Fingers crossed your friend adores the gift—here's hoping it scores big smiles all around! Cheers for being awesome, and can't wait to see you back for more fun!

Oceniono na 5 z 5

I can't speak high enough praises.

I had an issue with delivery(my fault) and they quickly helped fix it. The app is great to use and the bottle is very sleek.

9 lipca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Thank you for your kind words and for sharing your story—it’s like a mini motivational speech for our team! We’re thrilled the app worked smoothly (even when life threw a delivery curveball!) and that you’re rocking our sleek bottle like a champ.
We are looking forward to doing more business with you in the future. Have a nice day!

Oceniono na 5 z 5

Impressive product!

I’m impressed with the Smart Water Bottle’s ability to keep drinks cold for hours! The design is sleek, and the app integration makes tracking hydration effortless. Highly recommend!

1 lipca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hey HARSHAL!
We’re doing a little happy dance over your kind words—so stoked to hear our Smart Water Bottle is keeping your drinks icy cold and looking sleek while doing it!
That app integration? We built it to make hydration tracking feel like a breeze, so we’re stoked it’s working its magic for you.
Your recommendation means the world to us—thanks for letting us be part of your daily sip game! Keep rocking that stylish hydration flow!

Oceniono na 1 z 5

Worst customer service experienced

I got this as a gift for my birthday and LOVED it. I was trying to stop drinking soda that I was drinking 12+ cans a day but this water bottle helped me to increase my water intake and stop drinking soda. I was in love with this bottle taking it everywhere with me from doctors appointments, physical therapy, outings, you name it. Everywhere I went people would ask about my bottle lighting up and I couldn't wait to tell them about it. I was just about to order a second one for my husband but my bottle stopped tracking my ounces properly about a month into using it which was a huge bummer. I tried to delete the bottle from my app, reconnect it, and re-calibrate it. No luck. So I reached out to customer service and they gave me an auto response with suggestions on problem solving, despite my having already saying I had done those. So I did them again. I responded letting them know it still was not working. They asked me for my order number to help me further, so I provided it. Then never heard from them again. I write back several more times with no response. I submitted a new customer service message and got yet another automated suggestion on things to try to fix it. It was VERY evident it was a robot or they simply just didn't bother reading the message what so ever. I responded to that, no response yet again. I messaged them on Facebook about the issue as well, no response. I don't think they actually have humans helping with customer service what so ever. It doesn't matter how good your product could be, if your customer service is terrible. I will not be buying a second bottle for my husband, and since they have zero desire to help rectify this situation I will be looking for another company for my water needs. This could have been such a fantastic product. I will no longer recommend them to anyone again.

Update: this was NOT Amazon customer service. This was through the waterh website /email as this was a gift for my birthday from a long distance friend so anything in Amazon does me no good to further show how little they're paying attention. A 15% off code doesn't fix my broken water bottle. Why would I want to give you all more money when the first product I had doesn't even work properly.

18 czerwca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Thank you for sharing your experience—we’re truly grateful for your initial love for our bottle and its positive impact on your health journey. We also deeply apologize for the frustration caused by both the technical issue and our unacceptable customer service failures. This is not the experience we want for you or any customer.
Here’s how we’ll make this right:
Immediate Replacement: We’re sending you a brand-new WaterH bottle at no cost.
Your case has been escalated to our leadership team to prevent future mishandling.We’ve retrained our team and improved order verification to ensure this never repeats.

Your feedback has reshaped our training and quality checks. We’re committed to becoming a company worthy of your initial enthusiasm.

Oceniono na 5 z 5

Prompt Customer Service

I had questions about my bottle’s ability to be taken on a flight and they responded very quickly with a well thought out and descriptive response.

11 czerwca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Im glad that our service pleased you. Have a wonderful day!

Oceniono na 4 z 5

The most beneficial aspect is the percentage tracker

The most beneficial aspect is the percent tracker that monitors your intake. I thought the light on the bottle would be better though. It lasts like 5 seconds, if I were to change that, I'd make it light up until you drink from it because unless I'm in a dark room, I don't notice it until I scan my surroundings. It also has options to change the lighting color but mine is broken and only shows blue. I would also make a bigger bottle, I refill this one constantly It feels like. And I don't need a notification interrupting my percentage counter to tell me I closed the bottle. However, all that said, I like the percentage feature and that will keep me using it. It's pretty, it's robust, it's fun to drink from because of how much water comes out at once but it's controlled and doesn't get everywhere. If those changes were made I'd be the happiest customer.

10 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

The delivery service lost my package

The delivery service lost my package, I just informed them that the delivery service they have is sub-par not seeking a replacement and they had a replacement to my door in a few days. Absolutely blown away with the customer service of them. Will definitely be teeling more people about them.

9 czerwca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Thank you for your support, Matt. Im glad that you like our service. We are looking forward to doing more business with you in the future.

Oceniono na 5 z 5

Excellent experience so far

Excellent experience so far! The shipping was fast and so for the bottle system is great to use.

2 czerwca 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Thank you so much for your kind words!We truly appreciate you highlighting our efficient shipping and the functionality of the bottle system.Your feedback truly means a lot to us! 😊

Oceniono na 5 z 5

Battery lasts super long holds good…

Battery lasts super long holds good amount of water keep it cold all day with ice and it helps me keep good track of My water intake

1 maja 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Thank you for this amazing feedback! We’re thrilled to hear the battery lasts so well for you, and that the insulation keeps your water cold all day — even with ice! Plus, it’s awesome that the bottle helps you track your hydration goals. Stay refreshed and motivated!

Oceniono na 5 z 5

Excellent customer service!

Excellent customer service!

I've now bought 2 water bottles, one for me and one for my friend. I've also recommended them to 2 other of my friends/family who have also purchased them. So far we are all very happy with our purchases and it has made a big difference in all of our water intakes. The "nudge friend" feature on the app is also cute and fun.

I'd like to give a special compliment to the email response team. I noticed an error on their site indicating a sale was happening, but actually it had already ended. Disappointed, I submitted a form alerting them to the error on their website. They not only corrected the site and apologized, but also offered a coupon - even though the bottles are fairly priced and do go on sale regularly.

3 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Well worth the money spent!

I thought my bottle was defective and I emailed the company. They were very prompt in getting back to me offering solutions. Actually I was using it wrong. Love when a company cares enough to respond so quickly.
In addition, it is the best water bottle to track your total for the day. It gives a reminder on my phone as well as lighting up. Great buy.

1 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Love it

Love it. Been using for about two weeks now and noticed I’ve been keeping up with my water intake a lot better now. Ordered a second bottle :)

25 maja 2025
Opinia niezależna
Oceniono na 5 z 5

I absolutely love this water bottle

I absolutely love this water bottle. My best friend showed me hers and I followed suit. It will glow to gently remind you to take drinks. You set your water goal and once you make it to 100% it has little fireworks. I did see the review about accuracy, I will pay attention to that but if it is off I’ll just increase the target amount by the difference. This is just what I needed as a mom of 4 to stay on top of my hydration goals. Thank you WaterH!

14 maja 2025
Opinia niezależna
Oceniono na 1 z 5

I can't see any reason to buy this type…

I can't see any reason to buy this type of water bottle besides wanting to track your water consumption. That's why I got it. I was very disappointed when I discovered that the tracking is not accurate at all. I drank two 32 oz bottles (64 oz total) and the app tracked that I drank 86 oz. That is not at all helpful when trying to ensure you are hitting your goals daily. Good concept, it just doesn't work

12 maja 2025
Opinia niezależna
Logo WaterH

Odpowiedź od WaterH

Hi,we are sorry for any inconvenience taken to you.Our internal testing protocol includes:
Refilling the bottle completely when empty.
Pouring consistently at an angle between 90 to 135 degrees.
Consuming the contents in 13-20 sips.
Under these testing conditions, the tracking performance has a tolerance of 15%.
Please provide your email address or Purchaser's Name so that we can further handle your problem.
Looking forward to your reply.

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