The order came as expected and I appreciated that I could track the order. When I got the bottle there was confusion on how to use it. I sent a message to the company and they responded on the weeke... Zobacz więcej
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Esperienza fantastica, assistenza super, molto rapida precisa e puntuale. Gentilezza squisita degli operatori tutti. Grazie grazie davvero. La consiglio veramente, anche la qualità del prodotto è feno... Zobacz więcej
Reakcja na opinię
Customer service were very helpful, very quick in responding, no pushy sales tactics. Highly recommend. Also love the bottle I ordered and will be ordering more 🙂
I accidentally put in the wrong post code for my address, emailed them straight away and they replied really quickly and fixed the issue, very polite and helpful!
Informacje dotyczące firmy
Napisane przez firmę
At WaterH, we understand that staying hydrated well is harder than it sounds, and your water bottle could be doing more to help. That is why WaterH created a smart water bottle, an all-in-one hydration tool that auto-tracks water intake, analyzes water quality and provides custom hydration reminders.
Dane kontaktowe
678G SHEPPARD AVE E, M2K1B7, North York, Kanada
- service@waterh.com
- waterh.com
4,8
Doskonała
102 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 50% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
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Inni użytkownicy przeglądali również
I really like the water bottle
I really like the water bottle, so much so that I order a second one so I would have one at work and one at home. The 2nd bottle got lost in the mail and customer service was very patient while I waited for the post office to figure out that they did not deliver it to me and it was somewhere in the back. WaterH was willing to make it right if P.O. did not.
10 grudnia 2025
Opinia niezależna
Odpowiedź od WaterH
We’re thrilled you love our water bottle enough to want one for both work and home. It’s incredibly disappointing to hear the second order was lost in transit, and we sincerely apologize for the inconvenience this caused.
You’ll be glad to know:
✓ Our team will always prioritize your satisfaction, and we’re grateful you recognized our patience throughout the postal investigation.
✓ As promised, WaterH stands ready to resolve any delivery issues – even if carriers fall short. Your trust won’t be misplaced!
Should you ever need further assistance, please reach out directly at us. We’d be honored to continue serving you.
Great company- great customer service…
Great company- great customer service and bottles!! Love mine!!
1 grudnia 2025
Opinia niezależna
Odpowiedź od WaterH
Thank you so much for your wonderful review!It means a lot to our entire team to know we’re helping you stay hydrated and happy.
If you ever need anything or have suggestions, we're always here for you. Enjoy your bottle, and thanks again for being a valued part of our community!
I had a question about the favorites…
I had a question about the favorites list, and within 24 hours, I had an answer and a suggestion on how to use another feature to record my intake. The instructions were easy to follow and direct
23 listopada 2025
Opinia niezależna
Odpowiedź od WaterH
Hi Ora,We're thrilled to hear that your question about the favorites list was answered within 24 hours and that the suggestion for recording your intake was helpful.
Providing clear, easy-to-follow guidance is what we aim for, and we're so glad it worked well for you. If you ever have more questions or ideas in the future, please don't hesitate to reach out—our support team is always here to help.
Wishing you a great experience ahead! 😊
I had an issue with the water log time…
I had an issue with the water log time and the clock time not being in sync with the real clock time. Especially travelling across time zones. THe customer service staff was very attentive and helped resolve the problem quickly
29 października 2025
Opinia niezależna
Odpowiedź od WaterH
Hello Peter!We’re thrilled to hear that our support team promptly resolved the time synchronization issue you encountered, especially regarding the discrepancy between water log records and clock time during your travels across time zones.
Acknowledgement & Appreciation
Your feedback highlights our commitment to addressing technical challenges efficiently. We understand how critical accurate time tracking is for seamless operations, and we’re glad our team provided attentive assistance.
Continuous Improvement
Insights like yours drive our product enhancements. We’re actively refining time synchronization protocols based on user experiences to bolster reliability.
Enjoying using this bottle and love the…
Enjoying using this bottle and love the tracking ability. Integrates well with Apple Health. Quickly response via email and they fixed my issue the same day. Recommend 100%.
20 listopada 2025
Opinia niezależna
Odpowiedź od WaterH
Thank you SO MUCH for taking the time to share your experience! We’re thrilled to hear you’re loving the bottle and its tracking features—especially how seamlessly it syncs with Apple Health. Our team works hard to make sure every detail integrates smoothly with your health ecosystem, so this means a ton!
Customer service is excellent
Customer service is excellent! I received a water bottle with a defective battery (wouldn’t charge at all). I emailed customer service and they responded very quickly. They are sending me a new one! Great company!
19 listopada 2025
Opinia niezależna
Odpowiedź od WaterH
We sincerely apologize for the issue with the battery in your first bottle. However, we are thrilled to hear that our customer service team could quickly assist you and that a replacement is on its way.
Your recognition of their efforts means a lot to us and motivates our entire team. We stand behind our products and are committed to making things right.
We look forward to you receiving your new bottle and enjoying a flawless experience!
Love it!
Enjoying using this bottle and love the tracking ability. Integrates well with Apple Health.
4 listopada 2025
Opinia niezależna
Odpowiedź od WaterH
Hello Mark,thank you so much for taking the time to leave such valuable feedback! Our entire team is incredibly encouraged to hear that our smart water bottle provides you with such a convenient and thoughtful experience in terms of tracking water intake and integrating with Apple Health. Helping you manage your health more easily is precisely our original intention. Please feel free to share your user experience with us anytime!
Formidable Service and an Invaluable Gift
This has been one of the most useful Christmas presents I have ever received. I have been using my WaterH bottle daily for almost a year now. I've never had any issues with the bottle or the accompanying app.
On the day I thought I had found a problem with the app, I contacted support via email. Within a few minutes, I had a response and an explanation about what I thought was an issue. Formidable service.
29 października 2025
Opinia niezależna
Odpowiedź od WaterH
Thank you for taking the time to share such a detailed and positive review. We're delighted that your WaterH bottle has been one of your most useful Christmas presents and has served you so well in your daily life.
We particularly appreciate you highlighting your experience with our customer support. Providing prompt and clear assistance is a top priority for us, and we're pleased we could address your query so effectively.
It's customers like you that make our job a pleasure. We look forward to continuing to serve you.
Customer Service
I ordered a bottle for a Christmas gift for my wife. The package got delayed in transit. I didn't have to reach out to WaterH, THEY contacted me. They said they would inquire with the USPS, and also said they would ship out a new one. Fortunately, the bottle arrived within the next couple days so no replacement was needed. I greatly appreciated their communication and willingness to help resolve ASAP.
18 października 2025
Opinia niezależna
Odpowiedź od WaterH
Hi Michael,we're so glad to hear that the bottle arrived in time for Christmas, and more importantly, that you felt supported throughout the process. At WaterH, we believe that great customer service means being proactive, so we're thrilled that our initiative to contact you and arrange a solution made a positive impression.
Hearing that you appreciated our communication and willingness to resolve the issue quickly is the best compliment we could receive. That's always our goal.
We hope your wife loves her gift, and we wish you both a wonderful holiday season!
Product great
Product great , app great , customer service great ... You crazy if you don't get these products from this company ... Sincerely all of us at rucksackradio.live
1 października 2025
Opinia niezależna
Odpowiedź od WaterH
We're so grateful you took the time to share this fantastic feedback. Knowing that we've hit the mark on every level for you and the team at rucksackradio.live means the world to us.
We're truly humbled by your support and recommendation. Thank you for being such a valued part of our community.
Absolutely the worst bottle you can get
I had issues with the bottle I bought and after a lot of emails back and forth, they said they will send me another because the one I had was completely useless.
That was on 8th of August. On 13th of August they sent an email saying they have issues and cannot send the package "Due to an unexpected technical issue with our system, we are temporarily unable to access our backend. We apologize for the delay.😭
Please be assured that your request has been prioritized. 🥳 Our team is working to resolve this issue and will ship your order as soon as backend access is restored."
On 4th of September I wrote back thinking they might forgot about me. No answer!!!!
They wasted a lot of my time, lied and then just ignored me.
This company is completely unreliable, their product is very very bad. It doesn't measure not even close to true so it's basically a simple insulated bottle for almost 500 kr. Bad! Absolutely the worst I tried. Better put a bit more money and buy a good one like Hidrate Spark from the beginning.
Shame on you for being like this with your customers.
8 sierpnia 2025
Opinia niezależna
Odpowiedź od WaterH
Hello Maria!First, please allow us to express our sincerest apologies for the series of unpleasant experiences you encountered during this shopping experience. We fully understand your disappointment and frustration, and we sincerely appreciate your taking the time to share your concerns in detail.
We have received and deeply value your feedback regarding the delay in your replacement order due to a "system issue" and your subsequent lack of response. We sincerely apologize for this oversight and the inconvenience it has created for you.
To truly resolve your issue, we would like to shift communication to a more efficient channel. I can guide you through the next steps: please contact SB Supply through their platform to request a refund for your order.
Finally, we would like to once again apologize for wasting your valuable time and providing you with a poor experience throughout this process. We are strengthening our customer service training to prevent such incidents from happening again. Thank you for your criticism, which has exposed our own serious shortcomings.
We wish you all the best!
I wanted a certain color boot that was…
I wanted a certain color boot that was sold out. I asked when they would be making more and they happened to have a few on hand and made arrangements for me to get the color I wanted. Have only had the bottle a few weeks but love the bottle.
7 października 2025
Opinia niezależna
Odpowiedź od WaterH
Thank you for sharing your story. We know how disappointing it can be when an item you have your heart set on is sold out, so we're delighted that our team was able to find a pair for you. It's great to know your persistence paid off and that you're loving the boots. We appreciate you and hope they serve you well for a long time to come!
I love that the app lets you know how…
I love that the app lets you know how much water you supposed to consume in a day. I love that it reminds me to drink. My daughter likes mine so I bought her one. It’s a great tumbler. It replaced all my other tumblers.
22 września 2025
Opinia niezależna
Odpowiedź od WaterH
Hello Angie,It's fantastic to know that both you and your daughter are enjoying your tumblers and that the app is helping you stay on track with your hydration goals. Hearing that it's replaced all your other tumblers is just incredible!Happy drinking!
I received my water H bottle and boot I…
I received my water H bottle and boot I absolutely love both the water bottle itself is awesome works great, love my color green haven't had any issues with leaking or even sweat ( which I hate in a bottle) and the boot fit perfectly so cute extremely happy with my bottle and boot🤗
12 września 2025
Opinia niezależna
Odpowiedź od WaterH
HI Nunu,thank you for taking the time to leave such a wonderful review. It means a lot to us!
We're so happy that your new bottle and boot have been a perfect match for you. Hearing that you've had "no issues with leaking or even sweat" is exactly what we love to hear. Enjoy your gorgeous green bottle!
I enjoy tracking the amount of water…
I enjoy tracking the amount of water that I'm drinking.
12 września 2025
Opinia niezależna
Odpowiedź od WaterH
That's awesome to hear! Thanks for taking the time to share your feedback. Cheers to staying hydrated!
Thanks for your help!
So I had an issue with an order and was very upset and I gave them a one-star rating. The company reached out, offered to help me and give me a replacement at no extra charge! I now give them a 5-star rating which is well deserved!! Great customer service. Thanks so much WaterH for helping and caring.
3 września 2025
Opinia niezależna
Odpowiedź od WaterH
Wow, thank you for this incredible update!
This kind of feedback absolutely makes our day. Our customer service team works really hard to help, so I'll be sure to share your kind words with them—they'll be on cloud nine!
We're so sorry again for the initial trouble, but we're so glad we could make it right. Thank you for your understanding and for letting us fix things.
Great product and fantastic customer service!
The water bottle helps you drink the water you need each day, it is fun and the company is GREAT! I had a problem with the bottle not working and customer service was quick to respond to my problem. They gave me steps to follow to resolve the problem and it began working.
1 września 2025
Opinia niezależna
Odpowiedź od WaterH
Hi Sharon, thank you so much for this amazing review!
Thank you for your wonderful review and for highlighting your positive experience with our product and customer service team.
We're delighted that the troubleshooting steps resolved the issue and that you're now enjoying your bottle. This means the world to us.
Thanks again for choosing us. We're so glad to have you in the WaterH family!
It’s super cool, especially for people who forgets to drink or don’t really like drinking. The water bottle encourages you to drink from it even if you don’t feel like it, because of how smart it is
This bottle is so good, I’m loving it so far. It’s strong and it keeps things hot or cold for a very long time.And I love their customer service too. So satisfying to open, and you just have to push the button, less stress, great quality 😌.
Highly recommend
31 sierpnia 2025
Opinia niezależna
Odpowiedź od WaterH
Hi Grace,we’re thrilled to hear you’re loving the bottle—especially how it helps remind you to stay hydrated even when you’re not in the mood. That’s exactly what we designed it for!Plus, it’s great to know you’re enjoying the insulation and the build quality. Thanks again for recommending us. Stay hydrated and enjoy every sip!
Kelly from customer service contacted…
Kelly from customer service contacted me to let me know that the bottle I ordered was delayed and offered me the option to choose another colour instead. Everything was handled smoothly, and within just a couple of days my new bottle arrived. Very satisfied so far!
26 sierpnia 2025
Opinia niezależna
Odpowiedź od WaterH
Hi Natalia，thank you so much for taking the time to leave such kind feedback!We’re thrilled to hear that we were able to assist you smoothly and that you received your new water bottle so quickly. Providing responsive and helpful service is always our goal, and it’s wonderful to know that you’re satisfied with the outcome.
Really smart water bottle!
Great bottle!
It is very useful to monitor and improve your body's hydration.
The app is very good and helps to maintain and control water consumption data. Finally, the customer support is excellent!
27 sierpnia 2025
Opinia niezależna
Odpowiedź od WaterH
We’re so glad you’re loving your Waterh bottle—sounds like it’s keeping you hydrated and happy! It’s great to know that the app is also supporting you in maintaining your water intake goals.
A big thank you as well for your kind words about our customer support team—we’ll definitely share your compliments with them!
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