WatchHouse Recenzje 

19
Wynik TrustScore: 4 na 5

3,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Informacje dotyczące firmy


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

19 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 50% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(19)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 6

Napisz recenzję

Dokonujemy weryfikacji wystawionych opinii

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 2 z 5

Subscription is deceptively written

Subscription is deceptively written. If you buy the beans subscription you get the same exact beans in each delivery. And the tasting notes don't match the horizons / ventures / ritual descriptions. Very disappointing.

29 lipca 2026
Opinia niezależna
Oceniono na 5 z 5

Absolutely loved our first experience…

Absolutely loved our first experience at WatchHouse Nortchote Road today. Anya, the Manager, went above and beyond to make Mum and I feel welcome. We left there full of smiles knowing we’d be back when next in London. Incredible coffee and food, fabulous setting and wonderful staff. Highly recommended 🥰

23 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Ouch….not good after all !!!


We welcomed WatchHouse to Northcote Road but, alas, the standards did not last.

Our online order resulted in us receiving a coffee that we had not ordered. We are still waiting for a reply from customer services.

Worse was to happen. The capsules do not properly fit the Nespresso machine. They are somewhat smaller.

We persevered with the coffee not matching our taste and not dispensing properly until we had to completely stop using them when the machine started returning error messages each time we used a WatchHouse capsule.

Good ideas, not followed up with good quality control and good service, will eventually result in failure.

We will not return.

29 marca 2026
Opinia niezależna
Logo WatchHouse

Odpowiedź od WatchHouse

Hi,

Thank you for your feedback. I'm very sorry to hear about your experience, both with receiving the wrong item in your order and with the issues you encountered using our capsules.

This is certainly not the standard we aim to provide. Please could you contact us at hello@watchhouse.com and include your order number? We'd like to investigate this further with our customer service and coffee teams.

Thank you for bringing this to our attention, and please accept our apologies for the disappointment caused.

Best wishes,

Oceniono na 5 z 5

Great service

The person serving was so helpful and knew his drinks.kind and generous. A chilled cafe to visit. Especially with a good barista Mr F. Thisnis for watch house canary wharf

18 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

I will walk out of my way to get a…

I will walk out of my way to get a coffee from Watchhouse. They have a unique flavour coffee that distinguishes themselves from every other coffee shop / provider out there, you know when you are drinking a coffee from Watch House (its so good) The staff are friendly and engaging, nothing is too much to ask for. Good quality coffee and it’s consistent, you always know what you are going to get and it will be just as good as the last time you ordered it.

Decor is modern, fresh and minimalist- breath of fresh air from all these other rustic coffee places that all look the same.

Like i said before, i would rather walk an extra 10/15 min out of my way to get a coffee from here than settle for some average coffee provider.

2 października 2024
Opinia niezależna
Oceniono na 2 z 5

Dodgy business practices, good coffee

WatchHouse have great coffee. As far as espresso-based coffees go, they probably make the best I've ever tasted.
However, they do have some dubious practices. I recently purchased coffee at their Maltby roastery. Their pour-over coffee was a whopping £14 per cup! Outrageous. What I thought was the price for beans was the price of a cup of coffee. Whilst they should have called out the exorbitant cost (not even normal for London), I did catch it before they made the coffee. They quickly processed a refund. However three weeks later they haven't actually paid it! I had to call and email corporate, provide the receipt and card information before they would process a refund.
Disingenuous- they simply will not give your money back. Undermines the very foundation of commerce; that we trust retailers to do what they commit to doing so. I'll avoid them in the future.

12 maja 2024
Opinia niezależna
Oceniono na 3 z 5

Stunning store designs poor customer service

Stunning store designs across all locations. Slightly lacking on food choice and service can be quite cold. Prices are also very high, but tolerable when able to enjoy a cosy place to unwind if it's not too busy at any of their thoughtfully chosen locations. Generally not the best customer service.

21 grudnia 2023
Opinia niezależna
Oceniono na 1 z 5

Marylebone branch

Marylebone branch. Initial coffee took 20 mins to arrive then cold. Ordered hot and cold food nearly an hour passed no sign waiter said bye and rode off on his bike. Then chased advised food ordered sold out yet it was on view and plentiful when ordered and warm food also ordered would be another half hour.

Avoid like the plague staff to busy staff hopeless. Management need to get a grip.

23 listopada 2023
Opinia niezależna
Oceniono na 2 z 5

Rude staff in Tower Bridge

My partner and I are regulars at the Watchhouse in Tower Bridge.

We love the food, the vibe and it’s been a cute routine for us.

However the service has been downgrading rapidly. The new staff does not seem to care about customers and we have been treated with disregard throughout the whole service, making our experience unpleasant.

We have also been charged twice now for large drinks we did not order and it seems to be a new pattern that we have to complain every time we go there on a supposedly peaceful Sunday.

The staff (new people who joined) do not get the orders right and are rude. It’s a real shame.

Watchhouse has been losing the special touch that distinguished them from other places, in my opinion, by not hiring the right staff.

19 listopada 2023
Opinia niezależna
Oceniono na 3 z 5

Nice coffee, one staff member ruined it for me FOREVEEEEEER!!!

Nice coffee. One quibble: work at Somerset House and walked into the Somerset House venue with my colleague so she could get a coffee. I had a can of coke in my hand whilst she did this and one particular member of staff apparently didn't like this and really rudely and confrontationally tried to make me throw it away, In a bizarre passive aggressive way even though this was the first time I've ever walked into this branch. So weird. I work next door and because of that I've not gone back again. It was SO WEIRD.

16 października 2021
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej