Washloo Recenzje 

500
•
Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 4 z 5

the parts given were useless, not comparable with what we got home. After a plumber sorted out, works perfectly with good water pressure.

Oceniono na 5 z 5

Brilliant and polite customer service. Item was out of stock online however on contacting the company directly they had a few of the toilets seats left in stock and they were able to tell us a deli... Zobacz więcej

Oceniono na 5 z 5

Early days using the Ultra DR seat, but very good so far. Bought together with Villa toilet. Before and during the purchase, customer service was fast and efficient. The products were delivered in two... Zobacz więcej

Oceniono na 5 z 5

Very helpful phone call before ordering regarding the hidden wall hanging frame. I asked for the delivery to be delayed as we were going on holiday which was no problem. Delivered on the requested day... Zobacz więcej

Informacje dotyczące firmy

  1. Wyposażenie łazienek
  2. również w kategorii:
  3. Dostawca sprzętu medycznego
  4. Firma elektroniczna
  5. Projektant łazienek
  6. Sklep AGD

Napisane przez firmę

Washloo - The Smart Toilet Specialists


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

500 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(500)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 66

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 4 z 5

Part of toilet seat was broken when I…

Part of toilet seat was broken when I tried to use it you replaced the part by the next days post it is now working perfectly thank you

17 lutego 2026
Logo Washloo

Odpowiedź od Washloo

Hi Maureen,

Thank you for your review — we’re really glad to hear the seat is now working perfectly.

We just wanted to clarify that this wasn’t a fault with the product itself, but rather an installation issue. The release catch hook can only snap if the seat is attempted to be removed without pressing the release button on the side first. This is something that can occasionally be missed if the installer isn’t familiar with the mechanism, although it is clearly outlined in the instruction manual on page 14 and highlighted in bold lettering. (See attached)

As the mounting bracket is not pre-installed onto the seat prior to shipping (it is in a separate box), correct fitting and removal is important. If the release button isn’t used, it will unfortunately put pressure on the release hook and cause it to break. From the conversation with the installer on the phone, it was obvious this had been missed until after and we didn’t want to argue who did what right/wrong as we just want happy customers.

That said, as a small family-run business, we take a lot of pride in our products and our reviews. We always aim to do the right thing for our customers—even when the issue hasn’t been caused by a product fault—which is why we arranged and covered the cost of sending a replacement part to you straight away, no questions asked.

Thank you again for your support.

Kind regards,

Karen

Oceniono na 4 z 5

great service until now but i have a…

overall i am pleased with the system but i have had problems with the plastic cistern mechanism which has failed and now i have a continual overflow ! the company are sending a replacement unit so i will re evaluate rating once i have had it fitted .

12 lutego 2026
Logo Washloo

Odpowiedź od Washloo

Hi Stuart,

Thanks for your feedback — we’re really glad to hear you’ve had great service up until now, and we’re sorry to hear about the issue with your cistern.

For clarity for anyone reading this, Stuart first contacted us by email this evening after our business hours, and then left this review straight after, before we had the opportunity to see and respond to his message.

Despite being out of hours, we did in fact reply within 2 hours of receiving the email, providing guidance and a resolution to help address the issue as quickly as possible.

We always aim to respond as promptly as we can, even outside of working hours where possible, and we’re pleased we were able to assist shortly after receiving the enquiry.

Many thanks

Washloo

Oceniono na 5 z 5

Washloo Sensation - post purchase install issue resolution

We ordered a Washloo Sensation. Having had some issues with the install, the plumber first went through a diagnosis call to no avail. Washloo were extremely responsive in sending out two technicians, Alex and Oliver, who are an absolute credit to the business. They diagnosed the issue initial from the plumbers install (kinked pipe) which caused a problem with the unit itself, and then proceeded to spend nearly 3 hours on fault finding and resolving all issues, resulting in and including replacement of the unit itself when they were satisfied everything was working perfectly. I would not hesitate to recommend this company, they have been fantastic.

24 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Superb Customer Service

There was a small glitch in the superloo that arrived with us. It was probably because of being moved in transport.
This small glitch made the superloo leak. I contacted Washloo straight away.
Washloo replied instantly. Two kind gentleman then drove three hours or more to reach us, they took the toilet apart and put it back together again securely.
My husband has MND and I was worried about him needing the toilet in the night. When Alex said the words on the phone, 'Our aim is to get your toilet working today ' I felt the load lift from my mind.
Superb customer service.

11 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent Product, Even Better Service

After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and the features are exactly what we were looking for.
Washloo have been fantastic throughout. Communication around the pallet delivery (which took a couple of attempts due to our awkward access) was excellent, and when we later had a minor issue with the fill valve, they immediately sent a replacement without any fuss. That level of service really sets the standard.
We’ve had everything installed for three weeks now and couldn’t be happier. I wouldn’t hesitate to recommend them.

5 stycznia 2026
Oceniono na 5 z 5

Fantastic service and super quick delivery

Love the new toilet!! Washloo were brilliant to deal with, very friendly and the product arrived quicker than I expected. Easy to follow instructions for installation and works perfectly straight out of the box. First rate experience. Thank you.

12 stycznia 2026
Oceniono na 5 z 5

Easy

Easy access to purchase. Good product, easy to fit (less easy to run the services!) Does the job.

10 stycznia 2026
Oceniono na 5 z 5

Great advice a phone call away

Great advice a phone call away, had the All in One Prestige model fitted last month. They held on to it till our plumber was ready for delivery and has worked perfectly. We’ve experienced these loos before in Japan and delighted to have one at home now in Manchester. Also re-assuring that if any problems develop Washloo are local to the Northwest

17 listopada 2025
Oceniono na 5 z 5

Well worth the wait.

I finally purchased one of Washloo's Villa toilet & ultra dr combination Bidet's after a few friendly discussions with Karen from the company to clarify a few things I wasn't sure about.
Delivery was very prompt, the only problem was the driver had to pump truck the pallet load up the last two hundred yards as we live at the end of a tiny road. He was still smiling when he arrived, so no worries.
I put all the parts in storage in our spare room as the plumber said he couldn't do the job for a few weeks.
Those few weeks turned into several weeks and I was getting annoyed as I was really looking forward to trying out my new purchase.
Eventually, I got a different plumber to do the job, and am now sitting very comfortably on my new throne.
As I said at the beginning, It was well worth the wait. Without going into great detail I can only say the feelings of being cleansed with warm water and then blown dry with warm air is an eye opener.
The very fact you can do your business and just walk away and not even need to wash your hands takes a bit of getting used to.
The whole experience from my first phone call to Karen to sitting comfortably was well worth it. The only advice I would offer is, Get a plumber you can rely on, or perhaps even have a go yourself if you only need the seat part.
Once again Washloo, Well done for selling such a wonderful quality product

7 listopada 2025
Oceniono na 5 z 5

Great product like new after a year

Bought Washloo Villa Toilet & Finesse DR Combination 1 year ago. My plumber said it was easy to fit and looked good quality. All my family love it. Not a single issue since then. Another cheap Chinese made failed in 6 months.

27 listopada 2024
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej