the parts given were useless, not comparable with what we got home. After a plumber sorted out, works perfectly with good water pressure.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Brilliant and polite customer service. Item was out of stock online however on contacting the company directly they had a few of the toilets seats left in stock and they were able to tell us a deli... Zobacz więcej
Early days using the Ultra DR seat, but very good so far. Bought together with Villa toilet. Before and during the purchase, customer service was fast and efficient. The products were delivered in two... Zobacz więcej
Very helpful phone call before ordering regarding the hidden wall hanging frame. I asked for the delivery to be delayed as we were going on holiday which was no problem. Delivered on the requested day... Zobacz więcej
Informacje dotyczące firmy
- Wyposażenie łazienek
- również w kategorii:
- Dostawca sprzętu medycznego
- Firma elektroniczna
- Projektant łazienek
- Sklep AGD
Napisane przez firmę
Washloo - The Smart Toilet Specialists
Dane kontaktowe
Unit 6 Warren Farm, CH8 9DE, Sarn, Zjednoczone Królestwo
- 01745 560094
- customerservices@washloo.co.uk
- washloo.co.uk
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Part of toilet seat was broken when I…
Part of toilet seat was broken when I tried to use it you replaced the part by the next days post it is now working perfectly thank you

Odpowiedź od Washloo
i have had a washloo toilet seat for 6…
i have had a washloo toilet seat for 6 years now and if anything goes wrong they are always there to help. it's so easy to replace components if they fail
great service until now but i have a…
overall i am pleased with the system but i have had problems with the plastic cistern mechanism which has failed and now i have a continual overflow ! the company are sending a replacement unit so i will re evaluate rating once i have had it fitted .

Odpowiedź od Washloo
Washloo Sensation - post purchase install issue resolution
We ordered a Washloo Sensation. Having had some issues with the install, the plumber first went through a diagnosis call to no avail. Washloo were extremely responsive in sending out two technicians, Alex and Oliver, who are an absolute credit to the business. They diagnosed the issue initial from the plumbers install (kinked pipe) which caused a problem with the unit itself, and then proceeded to spend nearly 3 hours on fault finding and resolving all issues, resulting in and including replacement of the unit itself when they were satisfied everything was working perfectly. I would not hesitate to recommend this company, they have been fantastic.
Superb Customer Service
There was a small glitch in the superloo that arrived with us. It was probably because of being moved in transport.
This small glitch made the superloo leak. I contacted Washloo straight away.
Washloo replied instantly. Two kind gentleman then drove three hours or more to reach us, they took the toilet apart and put it back together again securely.
My husband has MND and I was worried about him needing the toilet in the night. When Alex said the words on the phone, 'Our aim is to get your toilet working today ' I felt the load lift from my mind.
Superb customer service.
Excellent Product, Even Better Service
After a holiday to Japan, UK loos were never quite the same! When our old toilet needed replacing, it felt like the perfect excuse to upgrade. We chose the Villa toilet with the Ultra DR seat, and the features are exactly what we were looking for.
Washloo have been fantastic throughout. Communication around the pallet delivery (which took a couple of attempts due to our awkward access) was excellent, and when we later had a minor issue with the fill valve, they immediately sent a replacement without any fuss. That level of service really sets the standard.
We’ve had everything installed for three weeks now and couldn’t be happier. I wouldn’t hesitate to recommend them.
Great help and a straight answer
Great help and a straight answer. Really first class help and honest advice.
Fantastic service and super quick delivery
Love the new toilet!! Washloo were brilliant to deal with, very friendly and the product arrived quicker than I expected. Easy to follow instructions for installation and works perfectly straight out of the box. First rate experience. Thank you.
Easy
Easy access to purchase. Good product, easy to fit (less easy to run the services!) Does the job.
Good toilet!!
Used Washloo before
Used Washloo before. Excellent value and quality. Very quick dispatch.
Brilliant staff and Washloo
Great all round service from initial…
Great all round service from initial contact to final purchase, 100% recommend these guys.
Great advice a phone call away
Great advice a phone call away, had the All in One Prestige model fitted last month. They held on to it till our plumber was ready for delivery and has worked perfectly. We’ve experienced these loos before in Japan and delighted to have one at home now in Manchester. Also re-assuring that if any problems develop Washloo are local to the Northwest
Had the washloo for a little while now…
Had the washloo for a little while now to see how it performed and it's working well. Would definitely recommend it
Great product
Great product, easy to install and use. Great UK based technical support which is a huge positive
Well worth the wait.
I finally purchased one of Washloo's Villa toilet & ultra dr combination Bidet's after a few friendly discussions with Karen from the company to clarify a few things I wasn't sure about.
Delivery was very prompt, the only problem was the driver had to pump truck the pallet load up the last two hundred yards as we live at the end of a tiny road. He was still smiling when he arrived, so no worries.
I put all the parts in storage in our spare room as the plumber said he couldn't do the job for a few weeks.
Those few weeks turned into several weeks and I was getting annoyed as I was really looking forward to trying out my new purchase.
Eventually, I got a different plumber to do the job, and am now sitting very comfortably on my new throne.
As I said at the beginning, It was well worth the wait. Without going into great detail I can only say the feelings of being cleansed with warm water and then blown dry with warm air is an eye opener.
The very fact you can do your business and just walk away and not even need to wash your hands takes a bit of getting used to.
The whole experience from my first phone call to Karen to sitting comfortably was well worth it. The only advice I would offer is, Get a plumber you can rely on, or perhaps even have a go yourself if you only need the seat part.
Once again Washloo, Well done for selling such a wonderful quality product
The whole experience couldn't be better :-)
Company contact was very good - the folks at the office were very helpful and provided clear responses to questions.
As for the product - wish we'd bought one years ago.
Great product like new after a year
Bought Washloo Villa Toilet & Finesse DR Combination 1 year ago. My plumber said it was easy to fit and looked good quality. All my family love it. Not a single issue since then. Another cheap Chinese made failed in 6 months.
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