Volaris Recenzje 534

Kind of fun they already have 1 star.
Their planes are dirty and
Today they are delayed 3.5 hours. (I guess the inside of their planes is also dirty)
It’s like budget airline. I usually use it but today they crossed the line.

Pésimo su servicio a clientes.
Mi familia me envió una captura de pantalla de mis tickets, es decir, yo no tenía ninguno de los detalles de compra. Seguramente ellos tampoco. Vieron un "precio accesible" y sin revisar lo compraron. Error, ya sé.
Resultó que no tenía incluido equipaje más que una pequeña bolsa de mano.
Durante el abordaje que dura más de una hora, me señalaron otras cosas, pero nadie me dijo nada del equipaje que estaba a la vista, hasta que estaba abordando. "Tiene que pagar el equipaje", "¿Pero por, dónde dice eso?", "¡Ah pues en la parte que le cortó al boleto!"... "¿O sea asume que quise evadirlo?, ¿por qué he estado aquí más de una hora y me lo dicen en el último minuto?" "el vuelo está por cerrar, lo paga o pierde el vuelo". Ya con toda la presión encima pagué los dos equipajes de mano: el backpack de mi bebé de 4 años, el mío y una maleta de ruedas de 8k. Ya en Miami pedí a mi familia la información de los tickets y sí incluía un artículo personal pequeño, es decir, no debí pagar lo de mi hijo. Y nadie me dijo nada. Solicité la aclaración y primero, siguen asumiendo que fue descuido mío. Después dijeron que sí correspondía el pago. Después que no hay reembolso en servicios adicionales, solo me pueden generar un descuento por esa cantidad para futuras situaciones. ¡Un absurdo! No vivo en México, no creo volver pronto y si lo hago no pienso usar esta línea de microbuses aéreos. Auxilio. Quiero recuperar mis 91 dólares.

Check in nicht möglich, teure Gebühren am Flughafen!!!

Horrendous experience. They bumped out 20 passengers “for windy conditions “ which was a total lie. There was very little wind. Maybe they wanted to use the weight restrictions in order to increase cargo? They separated our family and refused to pay hotels for stranded passengers. Someone we met at the gate had been cancelled twice before finally making it.
They don’t even give water for free.

I can't really evaluate the flight service of this company because i am not even able to purchase a ticket. Every time i visite the site, the site crashes and this has been going on for months now. It's a mistery to me how an airline can still be in business with such a shitty homepage in 2024. I won't buy with them, i will buy with their competitors VIVA which seems more decent.

Robos consecutivos de articulos en mis maletas documentadas

We wanted to fly with Volaris and it was the worst experience of my life. Do not fly with them!! We had been at the airport for over 13 hours!! And they kept delaying or flight in the end they canceled our flight because they said it had to do with the weather but every other flight company was flying on that day en time to the same airport!!

Don't expect to get credit for a one-way flight that you have to reschedule.

Abren las maletas y roban las pertenencias

Vi kan ikke tjekke ind på appen, da den ikke er tilgængelig i Danmark. Vi betaler 1000 danske kroner for, at de vil tjekke os ind i lufthavnen. De tager ikke i mod VISA, så vi måtte hæve penge. Da de får pengene, fortæller de, at de ikke kan give byttepenge retur. De tager alle vores penge. De snyder os for penge og yder ingen service overhovedet..

Dejando de lado que los aviones son viejos, sucios y feos, suelen sobre vender asientos en vuelos que se sienten con el derecho de adelantar, posponer o cancelar sin ningún tipo de remuneración.
Una empresa con cero formalidad y que nos sigue ganando a los mexicanos el título de tercermundista.

Espantoso servicio al cliente. Son groseros, además con tarifas abusivas, tienen costos ocultos. Su personal es espantosamente grosero, frío, desinteresado.

Volaris have a policy of selling 5%-10% more tickets than there are seats available on the plane, so passengers regularly get bumped to the next flight. This happened to us when flying from Chihuahua to Mexico City in Oct 24. We had to wait 24 hrs for the next flight. They put us up overnight in a cheap hotel on the motorway outside the city, and were too tight to pay for late check out or any food other than breakfast and offered no apology. There were at least 8 other people in our situation, 2 of whom missed long haul connections with other carriers, for which no compensation was offered. I'd recommend never flying with them unless you don't mind the dates changing, and losing hours sitting around in airports/terrible hotels.

Al menos tiene buenos pilotos, pero uno viaja como sardina muy apretado y todo cobran. Espero pronto bajen más los precios

Lo peor para viajar, se te pierde tu equipaje, te cancelan los vuelos, tratan mal a las personas, pésimo servicio.

Volaris failed to check in all passengers to Orlando who were waiting in line, so a bunch of people didn't get to board the plane even if waiting for 2 hours in the line. No one called us out to proceed somewhere, so we felt everything is okay. Now I got a flight 2 days later. The family behind me was so mad, as the kids freaked out that they need to wait 2 more days to go to Disneyland. How can this even happen? A bunch of people missing and the plane just leaves the gate 50min before departure without calling the missing people out? So lame. They didn't even offer hotel for 2 nights or taxi costs.

Tengo un reembolso pendiente el cual ha tardado mas tiempo de lo normal (19 dias) , me he comunicado on ellos via tuexperienciavolaris.com y no he recibido respuesta a la fecha, he solicitado me indiquen alguna otra via de comunicacion: alguna persona que SI resuelva y tampoco he obtenido respuesta satisfactoria

Los mierdas me hicieron esperar 8 horas por que me vendieron un boleto para un espacio que no estaba disponible

We booked a flight from Los Angeles to Guadalajara, Mexico on Volaries Flight 1711 on September 26, 2024. Departure at 10:05AM with an Arrival at 2:17PM.

Volaries changed our flight from a 10:05am departure to 12:32pm departure. No advance notice or warning and based on the app the seats were all sold out the day prior.

We tried to check in on the app 24 hours to reserve our seats, check-in our baggage, but the system would not allow us to do so. The seats on the plan were all filled.

When we arrived at the Airport the next morning a rude representative informed us that all the seats on the plane were sold out and we would be departing only 1 hour later. The plane was actually departing 2.5 hours later, and our arrival time changed from 2:17pm to 4:44pm.

We booked the earlier flight because we had to drive 3 hours from the airport in Mexico to our final destination and did not want to drive at night due to safety concerns.

We usually fly Aero-Mexico, Delta, and Alaska and wanted to give Volaries a chance. Our experience with Volaries was disappointing and customer service was below average. Volaries Low-Cost Airline = Bad Service and they try to nickel and dime you for everything. We paid $401.00 for 2 suitcases roundtrip, and they were only 37lbs and 34lbs, and the limit is 55lbs. The luggage was lighter on our return flight. I could not check-in the 24 hours prior as explained above, and the representative would not give the same price as if we checked in on-line due to the inconvenience. I will never fly Volaries again.

Tengo ya casi 2 años de volar en Volaris dado a que, a pesar que cobran hasta por respirar, pues siempre estan a tiempo y los vuelos son como se describe. No obstante, en esta ultima experiencia con ellos es lo mas horrible que se pueda experimentar. Hice una reserva y agregue equipaje de chequeo. Al pagar la reserva por algun motivo no se agrego el equipaje y mi reserva se creo sin equipaje a pesar que lo habia seleccionado para ida y vuelta. Volaris al añadir equipaje despues de finalizar la reserva cobra una tarifa diferente (mas alta en este caso el doble) de lo que cuesta normalmente al añadirlo en la reserva.
Llame instantaneamente a servicio al cliente y les explique lo que habia pasado, que puse el quipaje pero que no lo añadio ni lo cobro, pero que ahora me lo cobraba con una tarifa difenrente.
En ningun momento los agentes de volaris quisieron ayudar, ni entendieron mi problema, ni se mostraron interesados en ayudar, o en hacer algun tipo de excepcion. Cada vez que yo pedia su ayuda lo unico que saben decir es "no se puede", hable con un supervisor y para mi sorpresa su respuesta fue "no se puede", hice un reclamo al proximo nivel de soporte y para sorpresa ahora de ustedes, cual creen que fue su respuesta? "no se puede". Si en algo puedo ayudar a ustedes, por favor no vuelen con esta aerolinea que no le interesa el bienestar de sus pasajeros. No les importa que alguien haya volado constantemente con ellos, ni se pusieron a pensar lo que se les estaba diciendo.

I have been flying with Volaris for almost 2 years because, even though they charge for breathing, they are always on time and the flights are as described. However, this last experience with them is the most horrible thing you can experience. I made a reservation and added checked luggage. When paying for the reservation, for some reason the luggage was not added and my reservation was created without luggage even though I had selected it for round trip. When adding luggage after completing the reservation, Volaris charges a different rate (in this case twice as high) than what it normally costs when adding it to the reservation.
I immediately called customer service and explained to them what had happened, that I put the baggage but that they did not add it or charge it, but that now they charged me at a different rate.
At no time did the Volaris agents want to help, nor did they understand my problem, nor were they interested in helping, or in making any type of exception. Every time I asked for their help the only thing they knew how to say was "it can't be done", I spoke to a supervisor and to my surprise his response was "it can't be done", I made a claim to the next level of support and to your surprise now What do you think his response was? "it can't be done". If I can help you with anything, please do not fly with this airline that is not interested in the well-being of its passengers. They don't care that someone has constantly flown with them, nor did they stop to think about what they were being told.