Volaris Recenzje 534

Someone used my credit card and made a booking on Volaris. They are protecting these criminals and are repeating that I need to contact my bank. I have done that, but my bank certainly does not have the info who used the card - a flight cannot be booked without a physical person, which has a name - Volaris is protecting these criminals

Want to give a good review for a worker at Volaris in Lax,we went through chaos at the Guadalajara airport,when shoots were fired,and by the time we got to Lax ,we couldn't find out luggage or any help until Steven Louis Villaverde,came to help us and went above and beyond,was able to locate my luggage!

They cancelled my flight and sent an email about how I can get reimbursed. The email instructions were not accurate, None of the information provided by the ai assistant worked. When I contacted them on WhatsApp no one replied despite showing my messages are read. I have been on the phone line waiting and it is silent. I doubt anyone will pick up. This airline is a scam and I know someone else who had the same experience.

Por dónde empezar? Tanto que mejor lo resumo.

1) Pago billete de MEX a SJO con extra de maleta facturada. Al llegar al facturación me dicen que no lo tengo incluido y que me tienen que cobrar un extra. Pagado estaba 100% sefguro pero no aparecía en la descripcion. La excusa es que compré el billete a través de un tercero (booking.com). Termino pagando. Las formas del personal mejor ni las menciono.

2) Te obligan a hacer todo el trámite de relleno de formulario, sacar etiquete, pegar la etiqueta en la maleta y llevarla tú a la cinta. Además de cobrarte el trabajo lo haces tú.

3) Me pierden la maleta.

They're the biggest rats!! Every time I've flown with them I pay extra to sit in the emergency exit row. Every single time they have either changed the plane and give me the worst seat, which obviously i only find out once i board and it's too late, or they just change it when you try to do the check in. Now the checking can only be done through their idiotic app. So what they do is they sell the same seat to several people and you can't complain. There is no phone help either. The staff is rude too.

Worst airline I’ve ever flown with. Unorganized. Their app doesn’t work. If your family member gets a random inspection it happens at the gate and not at security and then they won’t allow you to be anywhere near your family. I do not like being separated in a foreign country. They won’t allow you to drink any water when you’re being inspected. Disgustingly large hidden fees that are ridiculously priced. I’d never fly with them ever again!

Volaris Airlines overcharges during booking with no way to dispute these overcharges except through your credit card. In my example, CBX is a ticket to walk across the bridge from the San Diego side to the Tijuana side of the TIJ airport. CBX costs $49 but I was charged $72. I have wasted almost an hour trying to get ahold of them but keep getting directed to a bot that says it is not trained in refunds.

Pésimo servicio, vuelo retrasado casi cinco horas y nadie nos podía dar una explicación de porque, última vez que vuelo con esta aerolínea

Pagas para una maleta de carga y te cobran al montar al avión porque no la chequeaste, y no está explicado en ningún lado.
Robo total

Volaris broke my suitcase three months ago, and despite over 75 emails back and forth, I still have not been reimbursed. Customer service repeatedly telling me they have processed it, when I asked for tracking details for my bank they stopped responding altogether. There has been no resolution, no accountability, and no follow-up. I have never been treated so poorly by an airline for something that was their fault!!!
This has been one of the most frustrating customer service experiences I’ve ever had. If something goes wrong with your luggage, be prepared to spend months chasing them with no result. I would not recommend Volaris to anyone.

Como todos dicen siempre es un problema con los vuelos desde retrasos, cambios en los horarios, sobre venta y hasta cambios de salas ya estando ahí sin avisar, la ultima vez me rompieron mi maleta y me estuve peleando con ellos para que se hicieran responsables.. me dieron un baucher por una cantidad super significativa y aparte con vencimiento de un mes. fatal.

I hate them delays stupid baggage rules you will save money and time not flying with them. The worst airline ever. It should be zero stars.

En mi opinión, incluso me parece MALO EL TRATO en su call center. Justo hoy, a las 12:35 horas, recibí una llamada de un número 5532975370, donde me atendió una mujer que se identificó como trabajadora del grupo Volaris, preguntó si deseaba acceder a un crédito con la empresa Volaris. Al decirle que NO ESTABA INTERESADA y que por favor no me estuvieran llamando, la persona se molestó y me dijo de mala gana: PUES PARA LEA LOS AVISOS DE PRIVACIDAD PARA QUE NO TE ESTÉN MOLESTANDO Y ENSEGUIDA ME COLGÓ EL TELÉFONO... O sea no veo la necesidad de tener que estar lidiando con esos PÉSIMOS TRATOS, DE UN SERVICIO QUE NI PEDÍ

really bad costomer support. the worst!

Their app simply didnt let me check in even tho i had no luggage to check in, so i had to go to the counter. A racist lady first refused to serve me at all. Then another young one helped me after begging. She said: We have no spots for you you have to hope there are enough spots on the plane i will put you on "Standby". I said: How is that even possible, are you overselling tickets? That is not ok. They said: You agreed to our terms. I was "lucky" enough to fly as they said id have to wait for tomorrow if i cant fly even tho I explained them I have a connecting flight. I am currently thinking of suing them.

DO NOT FLY WITH THEM UNDER NO CIRCUMSTANCES THAT WAS MY FIRST AND LAST FLIGHT WITH THEM

We arrived four hours early to ensure we would be on time, yet we have already waited over two hours due to severe line backups. Three completely full lines of passengers were forced to wait while last-minute flight passengers were prioritized instead. This is unacceptable. At the very least, clear communication should be provided such as displaying a notice on the screens informing passengers that these lines are being paused to service others.

I booked a flight from Cancun back to Washington D.C over the holiday break and for an undisclosed reason, the airline (Volaris) canceled our return tickets the day before our flight home from Cancun without telling us! We did not find out until we arrived at the airport to print boarding passes. We were going to be stranded at the Mexican airport unless we purchased new one way tickets home. I reached out to Volaris for a refund, no response from any of their platforms (none of which included a phone number). Do not ever fly Volaris unless you are willing to be stranded in a foreign country.

I had always encounter problems with Volaris but this time was not acceptable, and the only reason I fly with them is because other airlines don't fly to certain location, they need to rearrange their entire company, customer service it is pathetic, they don't understand English and they speak Spanish with an accent of their own south american country which is you speak the real spanish castilian you can't understand their slangs and word that don't exist in the dictionary and they expect you understand it, I can write a book on all the bad things I had experience with them, so I just live it like this, If a true Director, GM or supervisor would like to speak with me I do welcome a call, you need to have a phone number that can be a human responding, your virtual texting it is outdated and does not respond like other companies do.

What can I say that hasn’t already been said here? Honestly the absolute worst airline. I could write multiple horror stories here but what good would it do. They care absolutely zero for their customers.

This was one of the worst customer service experiences I have ever had, and sadly it involved my elderly grandmother traveling alone.

We paid extra for the “Volaris Is With You” service specifically so my grandmother would be assisted and treated with care while traveling by herself. Instead, from the moment we checked in, the agent assisting us—Linda—was extremely rude, condescending, and disrespectful.

She handed me paperwork to fill out and while I was completing it, she abruptly cut me off and said—very rudely—that she was going to use the restroom. When she returned, instead of giving me all the forms at once (which I could have filled out while she was gone), she gave me another form, wasting time and creating unnecessary confusion.

Then, without explaining anything to me, she walked away and began questioning my grandmother directly. The way she spoke to her was humiliating—talking down to her as if she were incapable or unintelligent. My grandmother repeatedly answered where she was going (her hometown), and Linda kept saying “no” and repeating the question in a dismissive tone. I finally had to step in and clarify, “Grandma, where are you landing?”—and only then did Linda accept the answer.

She continued interrogating my grandmother about who was dropping her off and picking her up. Even after my grandmother gave clear names, Linda aggressively questioned her simply because the names were similar, implying she was wrong—when she wasn’t.

My grandmother is elderly, but she is mentally sharp, independent, and fully capable. The way she was treated was completely uncalled for, disrespectful, and frankly disgusting. Because of how bad this interaction became, I started recording—it was that embarrassing and inappropriate. I am more than willing to share the footage to show exactly how Linda treated my grandmother.

Volaris staff often act as if they are above customers, as if passengers have to beg or “kiss up” just to receive the services they already paid for. This power imbalance is unacceptable, especially when dealing with elderly travelers who deserve patience and dignity.

I am still waiting for the day I receive even decent service from Volaris. This experience was shameful, and Volaris should be embarrassed that this is how their employees treat paying customers—especially vulnerable ones.